Develop Bugs

[Q] Unbelievable - the LCD cracked!!

Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!

Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA

Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.

Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!

Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey

If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.

Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.

[Q] SD card fried up

So I'm chillin last night on my PC with my HOX next to me on the couch when suddenly it restarts and goes into bootloader with some red text under the htc logo. It was stock JB unlocked and would not boot no matter what. If I tied it to my pc and hit recovery it would say SD init fail or something like that.
When trying to restart (done it like 2kk times also tried to do anything in bootloader but nothing seemed to work) it would do random things like getting stuck at the htc logo, getting stuck at the htc logo with red text under it, trying to boot then crashing with a lovely buzz or going directly to bootloader. Also a couple of times it got into a broken bootloader with broken text all over the screen. When I left it at the carrier's store it wouldn't start at all.
Now for the question... Are they going to replace my device? From my tech savvy but not pro point of view the SD card is fried. Not even a month ago the HOX went into service for multiple yellow zones and came back with small cracks on the body which I didn't see at first. The SD is welded to the mobo so the motherboard has to be replaced altogether right? Prying apart my HOX multiple times due to manufacturing problems is not on my agenda. Also the gasket between the screen and the body sits lower now so it gathers dust in the said place. I'm really not enjoying this frankenphone anymore.
It's been just over half a year and my phone's been sitting in service for a cumulative month. That is not cool by my standards.
This is my first HTC and it may be my last. Also I'm thinking of ending a 15Y contract with Orange Romania if I don't get a new device this week.. Very, very sad. Also while waiting for my number to be called at the store, my car got towed and lost another 100E because of this S****Y phone and S****Y service because the only two stores that handle service are downtown and parking is a b***h.

Vladonexxx said:
So I'm chillin last night on my PC with my HOX next to me on the couch when suddenly it restarts and goes into bootloader with some red text under the htc logo. It was stock JB unlocked and would not boot no matter what. If I tied it to my pc and hit recovery it would say SD init fail or something like that.
When trying to restart (done it like 2kk times also tried to do anything in bootloader but nothing seemed to work) it would do random things like getting stuck at the htc logo, getting stuck at the htc logo with red text under it, trying to boot then crashing with a lovely buzz or going directly to bootloader. Also a couple of times it got into a broken bootloader with broken text all over the screen. When I left it at the carrier's store it wouldn't start at all.
Now for the question... Are they going to replace my device? From my tech savvy but not pro point of view the SD card is fried. Not even a month ago the HOX went into service for multiple yellow zones and came back with small cracks on the body which I didn't see at first. The SD is welded to the mobo so the motherboard has to be replaced altogether right? Prying apart my HOX multiple times due to manufacturing problems is not on my agenda. Also the gasket between the screen and the body sits lower now so it gathers dust in the said place. I'm really not enjoying this frankenphone anymore.
It's been just over half a year and my phone's been sitting in service for a cumulative month. That is not cool by my standards.
This is my first HTC and it may be my last. Also I'm thinking of ending a 15Y contract with Orange Romania if I don't get a new device this week.. Very, very sad. Also while waiting for my number to be called at the store, my car got towed and lost another 100E because of this S****Y phone and S****Y service because the only two stores that handle service are downtown and parking is a b***h.
Click to expand...
Click to collapse
Heres my advice to you:
I've been a HTC owner for around 3 / 3 and a half years. Absolutely loved them at first but seriously, they've let their standards slip. They've actually publicized the fact that they're crumbling, by sacking half their CEO's so something is obviously seriosly wrong internally.
I love my HOX but will NEVER (atleast for a couple of year) buy a HTC again. They shut dev's down for no reason and with no warning. Their updates are atrocious and they replace parts in service centers that are generic rubbish parts. I know they've replaced friends LCD's with generic LCDs and not the SLCD2.
Some more advice for you, is although it may not be Orange's fault, I would almost certainly (if you really have been with them 15 year) tell them that you are leaving. They WILL NOT, let you go. They will offer you deals that will be unrivaled and you should be put through to a department called "Customer Retention's" if you get here, WINNER WINNER CHICKEN DINNER. You'll easily leave with a much better deal than your on now, and I'm saying that without even knowing what you're getting, this is just how Mobile Providers work.
Hope this helps, best of luck !!

Thanks for the support.. I've done that but I got no reaction whatsoever just the regular "this is all we can do". Probably due to the fact that most of this time the contract was on my parent's name from 99 to 2005. Either way... is the whole motherboard swapped in case of a dead SD? And if so, do they swap the whole device? I've stated firmly that I do not want a repaired device (twice, badly) exactly because of the fact that I can't be sure of the parts used (this last part was not stated)

Very sad
So it's been 16 days now and Orange's service contractor has yet to receive a replacement motherboard. I think I'm going to report this to the police as theft as 15 days is the most they can keep my device in service according to the service contract.
I have also stated that I will only accept a replacement as they have to change the mobo, case and screen. Case and screen due to s****y service the last time. That didn't seem to matter at all. They think I am going to accept a phone entirely built in Romania out of replacement parts. Ha! This time I have the law on my side as they didn't respect our contract. It's gonna be a new phone in retail packaging or nothing.
Gave up on HTC and Orange. I'm only happy that I've just finished med school and I have all the time in the world to file complaints and even to turn up in courts.

Duo camera always not working; Fail repair service

Hi guys. I got my One M8, WWE Asia version (CID HTC__044) on April 6, a day after it was released in Singapore. Unfortunately, someone else, while admiring my phone, dropped it screen face-down and it cracked. I sent it in for repair on the 12th of June, and the customer service officer said it would take about 2-4 days for the repair to finish. I ended up getting back my phone on the 21st, with all the data in it gone. Lucky I had made a backup with Titanium Backup.
However, not only was all the data gone, they replaced the main board, and it was S-ON and locked again. Then I realised that the proximity and brightness sensors were messed up, and I had to send it in within two days of getting back my phone. Another three days without my phone.
Now, I realised that the Duo camera on my phone isn't working. I covered it and tried to take a shot, and the message 'don't cover Duo camera' didn't pop up. No Duo effects work, on photos I take now, such as UFocus. This wasn't a problem before I sent it in for repair.
This seems a lot of trouble to go to just for a cracked screen, and it isn't what I expected from HTC customer service. I even asked for a phone replacement but they refused. If I'd known that HTC customer service (at least in Singapore) was this bad, I would've gotten an iPhone.
I got the M8 because I really like HTC's phones, ever since I got my first HTC, the Sensation XE. Right now, my main question is, is there any way I can diagnose and solve this problem myself without having to send it in and then having some other problem? HTC Customer Service seems intent on not wanting to replace the phone. Neither do they seem to properly fix the phone either.
I'm really frustrated, and I'm an inch from stomping up to their office and swearing the heck out of them (even though it isn't the officers' faults, yes, I'm just being irrational). Their repair service seems really bad for a full-fledged company. I think I would've done better at some budget, road-side repair shop that costs thirty bucks. Please, help.

First of all, never ever let someone else, especially one with butter fingers, handle your expensive new phone.
Seriously, why did they feel a need to replace the motherboard too? Is the phone that you got back the same one that you sent in, or could it be that they sent back a refurb. Either way it won't matter because your phone is not working like it is supposed to even after they supposedly "fixed" it twice, probably with refurb parts that have not been thoroughly tested. If they continue to play hard ball and tell you to go pound sand, I would take it to their social media and raise a stink about it there. From my experience, that is the fastest way to get results and hopefully a resolution.
Good luck.

Thanks for the reply. I'll give them a last chance (three times the charm?), and send in my phone on Monday. If they replace it, great. If not, and they do another bang-up job, I'm going to both HTC's international and Singapore Facebook pages and copy the rant over and see what they say.
About the motherboard, according to the CS officer, it was standard procedure to replace just about anything in the phone when the screen cracks. I attribute this to the low repairability of the phone itself - refer to iFixit.
I don't really want to give bad reviews about companies that I really like (HTC is one of them; as mentioned, I feel their phones are truly the best among Androids), but this kind of horrible CS is driving me crazy; I've never had such a bad experience.
P.S. On the bright side, HTC Singapore has this pick-up and delivery service that saves me the twenty-five minute train ride with a transfer included, to their service centre. I just have to call them, and the courier is at my doorstep within a couple of hours. I've got to give credit where it's due.

Out of warranty repairs.

1-888-987-4357 is Samsung's number.. I honestly believe in my own words I'd say this should be posted on every Samsung device section. I dropped my phone on concrete and it broke. I said I don't have a warranty for that my friend said you know Samsung fixes devices which are out of warranty and even ones that been soft bricked and hard bricked for the fee of parts and labor and shipping. My shipping is being done in airplane and will get from Ohio to Texas in 2 days as it said the 2 day delivery on the shipping label. I feel bad for people who are in my situation pay $400 for a phone or more then it break and the only thing you think you can do is buy a new device. Well luckily Samsung repairs them even out of warranty and returns them to factory just like it was when you got it. All you have to do is tell Samsung you'd like to pay for it and they will say OK. Instead of throwing your expensive device away and eating the cost of it invest into it a little more for the repairs and it will save you money especially new phone and service costs. Within a week youd have your phone back up and running. I just sent mine to Samsung out of warranty and I'll have it back in about 7 days they said is their average time to fix and ship back including your original shipping time.

One more thing I'd like to add is if your on the upgrade device program. Getting a phone fixed this way doesn't effect it. If you switch devices or buy a new one it will effect it and make it start all over again. Its also good for contracts cause if your paying that 24 month installment on a device to own it you don't want to be paying money for a device you can't use and I'm not sure if you would try to get another phone for yourself if that remaining balance on the phone comes due.

I don't know what the parts cost yet they don't tell you nothing until Samsung looks at it and then they contact you first before they charge you so you have a idea on what it is and so you can give the go ahead to fix it. Its like sending it in for a estimate first then once you get you can go from there. I think I just need a digitizer cause the phone will still boot and I can hear notifications coming in I just can't see anything on the screen and at the right side it flickers like 2 times then goes out without showing anything on the screen. Yes I could of bought one on from eBay but I'd rather have Samsung fix it cause there may be some other defect or broken part from the drop and I'm pretty sure they know how to put a phone together better than what I can do. I'd probably put it on backwards or something.

Well Samsunghas secret flashing repair tool I don't know about. They said they was able to fix it to get the screen on and flash the operating system all without touching anything on the phone.

Samsung may have flashed the phone via jtag.

Warranty and knox 0x1 ? (In EU)

Hello,
almost a year ago i purchased an Galaxy s9 (Which i regret due the battery not lasting over 2 hrs- 3 hrs max sot time)...
the store asked me if i want to make an extended warranty if i drop my phone and the screen breaks, they gonna replace the screen for free (by sending it to an authorized repair center)
they problem is that authorized repair center will replace the screen but if there is something else broken like a camera or a back glass they gonna charge change them too
in my case my knox is 0x1 and my screen have a small crack, the phone though is in perfect shape not scuffs no anything... i called the repair center (fonemaster authorized repair center in Cyprus)
and they told me that if i modified the firmware and the knox shows 0x1 they will have to replace the motherboard (plus the screen) and its gonna cost me just 500 euros
though i read that rooting the device its not gonna void the warranty
here you can read more
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
if you want you can read more here:https://www.piana.eu/root/
i think that unfair because i am just asking for a screen replacement and nothing else though the battery was bad from the first week i thought that it was gonna adjust but it never did.... and samsung said to me to sent it to their service center..... and my friend did that and they said that they reflashed the firmware but the battery was still not even good if you compare it with the galaxy a5 2017
never mind
i am wondering if that ok to call them and speak directly to a person which gonna repair my device and not the secretary, or it is gonna be time loss
thank y and sorry for my bad English.

dimitrispas22 said:
Hello,
almost a year ago i purchased an Galaxy s9 (Which i regret due the battery not lasting over 2 hrs- 3 hrs max sot time)...
the store asked me if i want to make an extended warranty if i drop my phone and the screen breaks, they gonna replace the screen for free (by sending it to an authorized repair center)
they problem is that authorized repair center will replace the screen but if there is something else broken like a camera or a back glass they gonna charge change them too
in my case my knox is 0x1 and my screen have a small crack, the phone though is in perfect shape not scuffs no anything... i called the repair center (fonemaster authorized repair center in Cyprus)
and they told me that if i modified the firmware and the knox shows 0x1 they will have to replace the motherboard (plus the screen) and its gonna cost me just 500 euros
though i read that rooting the device its not gonna void the warranty
here you can read more
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
if you want you can read more here:https://www.piana.eu/root/
i think that unfair because i am just asking for a screen replacement and nothing else though the battery was bad from the first week i thought that it was gonna adjust but it never did.... and samsung said to me to sent it to their service center..... and my friend did that and they said that they reflashed the firmware but the battery was still not even good if you compare it with the galaxy a5 2017
never mind
i am wondering if that ok to call them and speak directly to a person which gonna repair my device and not the secretary, or it is gonna be time loss
thank y and sorry for my bad English.
Click to expand...
Click to collapse
i have personally had a rooted phone replaced under warranty. They didnt even look at it to check, and unless the issue theyre addressing is with something that involves root, why would they waste their time checking for it? Flash your 100% stock files back on it and go for it.

youdoofus said:
i have personally had a rooted phone replaced under warranty. They didnt even look at it to check, and unless the issue theyre addressing is with something that involves root, why would they waste their time checking for it? Flash your 100% stock files back on it and go for it.
Click to expand...
Click to collapse
i thought about it ... but i found a person who i exchanged it for oneplus 6 gold (128+ 8gb ram)
i am happy because battery is much better, a few oxygen os tweaks etc.....
the worst thing is the speakers and the screen, everything else is better)
thank you for your reply!

dimitrispas22 said:
i thought about it ... but i found a person who i exchanged it for oneplus 6 gold (128+ 8gb ram)
i am happy because battery is much better, a few oxygen os tweaks etc.....
the worst thing is the speakers and the screen, everything else is better)
thank you for your reply!
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Click to collapse
glad you got it worked out to your satisfaction! i havent messed with oxygen in forever! my fiancee has a retired oneplus 2 and she wouldnt let me touch it while she was using it. its sitting in a drawer now, but i cant find the motivation to get it out and mess with it. i didnt know that the OP6 had an 8gb ram option, nice score!