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I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.
xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
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When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
wait a minute even after paying deductible u still get a used or a refurbished EVO?
zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
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It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh
GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
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part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.
Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
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how would you even know if it was brand new or a refurb? refurbs look new.
xHausx said:
So yeah, they are trying my patients.
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you're a doctor?
OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
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Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.
oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).
OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
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The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
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Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003
If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
gamef247 said:
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
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You could go to asurion I believe not sure. If you go to asurion you might a get a evo3D as a replacement
Sent from my Warm 3.5 Evo using XDA app
Ok I think you are a little confused. Asurion is your insurance company, which has nothing to do with sprint. If you already paid 100 dollars for the deductible, then you paid that to Asurion, and THEY should be sending you another phone, either a refurb 4g or a new evo 3d. They don't fix phones, they just send out whole phones.
Now, sprint will usually fix phones in their stores if you have TEP (which you do). Sometimes they will do it for free, sometimes they will charge like 25-25 bucks. But as you stated, they said they are out of those screens. So you can either try a few more stores, or go through Asurion (which it sounds like you already did by paying the deductiuble).
So does anyone know if there is a time factor for Asurion claims? My e4gt has had a cracked screen for sometime now and when I started a claim months ago I wasn't able to do it due to sudden financial woes... Anyways I would assume that I should still be able too do so, right? I mean I'm still paying for the insurance .. As of just a few days ago I bricked it... So a busted screen that no longer lights up except for the beautiful blue led seems like they may go together I would hope, lol! Anyone have any info on the replacements? This is my first phone with Sprint and before this I had cricket, you just paid 85 dollars and got your replacement right there...
If you have TEP I'd just take it into a repair center.
Asurions rule ia hat there has to be usage on the device your looking to get replaced within he past 60 daya. so if you swapped to an old phone over two months ago, Asurion wont replace it for the $100 deductible unless you put the phone back on. Try going to a cell phone repair store firat though. 3RD party non corporate stores have leeway if they have the parts. theres also some spots that just repair phones for a fee, regardless of insurance or carrier.
Sent from my SPH-D710 using xda premium
NJMoreno22 said:
Asurions rule ia hat there has to be usage on the device your looking to get replaced within he past 60 daya. so if you swapped to an old phone over two months ago, Asurion wont replace it for the $100 deductible unless you put the phone back on. Try going to a cell phone repair store firat though. 3RD party non corporate stores have leeway if they have the parts. theres also some spots that just repair phones for a fee, regardless of insurance or carrier.
Sent from my SPH-D710 using xda premium
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I went to a place called "CPR" Its cell phone repair... the guy told me around 300 w parts and labor.... He told me that parts for these phones are expensive. This was before it was bricked. He said the glass replacement and the digitizer and labor will cost that much... Guy is crazy! I think that's the only place decently close that I know of. But now the phone WILL have to be replaced now that its a paperweight...
evo-t said:
I went to a place called "CPR" Its cell phone repair... the guy told me around 300 w parts and labor.... He told me that parts for these phones are expensive. This was before it was bricked. He said the glass replacement and the digitizer and labor will cost that much... Guy is crazy! I think that's the only place decently close that I know of. But now the phone WILL have to be replaced now that its a paperweight...
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He's quoting you mostly labor then because the digitizer assembly is less than $100 online and it's easy as pie to replace.
confused you trying to fix your glass or get a new phone. If you are trying to obtain a new phone then I suggest you go on Sprints website lookup repair centers in your area and take your phone there first. Give them whatever story you like and see what happens. Then and only then if you can not get them to replace your phone you can go through Asurion or try taking it to a Sprint store and play dumb....
Choices:
Sprint Store: $35 or free replacement
Sprint Authorized repair: Refurb phone in a day or two as long as you have insurance
Asurion: $100
The choice is Yours-----
playya said:
confused you trying to fix your glass or get a new phone. If you are trying to obtain a new phone then I suggest you go on Sprints website lookup repair centers in your area and take your phone there first. Give them whatever story you like and see what happens. Then and only then if you can not get them to replace your phone you can go through Asurion or try taking it to a Sprint store and play dumb....
Choices:
Sprint Store: $35 or free replacement
Sprint Authorized repair: Refurb phone in a day or two as long as you have insurance
Asurion: $100
The choice is Yours-----
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Originally I wanted to get it fixed.. Its bricked now.. I mainly needed to see if anybody knew if there was a time restriction for a claim. I started one a while back but never completed it. I kept using the phone but I bricked it a couple days ago. Now that I have a backup phone to use I was wanting to get it fixed.. I will look at the rapair centers though. Thanks for the info!
http://www.squaretrade.com/best-buy-smartphone-warranty
They have better rates than bestbuy and sprint, and a lower deductible..has anyone heard of this company before? I'm like 4 days into having my note 4 and kinda thinking about insurance. bestbuy decided to impliment a protection plan identical to sprints. :/
No. But you have got me interested. Im going to call them this week and get some more info. 11 bucks a month for sprints insurance, its half the cost. One thing about insurion (or what ever their name is), i know for a fact they pay claims. Ive used them once when I dropped my droid razr maxx hd in my coffee. Had a new phone in 2 days. Not sure how reliable this one is. But Im definitely interested in knowing more. One thing that is a red flag is it has Sprints deductible at 200 bucks. Mine is 100 bucks, or at least it used to be.
Let me know what you find out. Ill do the same after I call them.
Thanks for the info. Good to know there is some competition for mobile device insurance.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH
Unfortunately with the premium phones the deductible is $200 and $300 if you lose the phone. I will be looking into this tomorrow also.
I would read the reviews on Amazon, I was all for buying through square trade... Now I am rethinking it
I actually use to sell Square Trade and use them for all my electronics (except phones because I haven't broken one yet). If you read the comments you'll see that they're 5 star rated on Amazon and have an A+ rating with the BBB as well as numerous awards for customer service. They're totally worth it though I'm not familiar with their phone policies, I only TV, computer, and tablet warranties.
I do know that if you intend on keeping the phone for the full two years you can just buy the insurance instead of doing monthly installments. In the end it saves you around 50% give or take.
If you want more info call them or go in to a TigerDirect, they sell them there. You can get a device anywhere and buy the Square Trade at Tiger, just make sure to tell them you saw the online price and it was cheaper, it'll knock down the price.
Squaretrade is about the same as any warranty, customer service is ok, once you speak to a supervisor. Most lower reps don't know what they are talking about, when my note 3 screen cracked they replaced it with a new phone from amazon, but I was told that was a one time deal. Otherwise it is "gently used" or open box items. I paid 89 for two years with them, but I am also paying 13 a month with sprint and will probably stick with sprint unless Squaretrade does that again. Only recommend them if you don't want to shell out a monthly payment with sprint
Sent from my SM-N910P using XDA Premium HD app
Have we found out anything else regarding squaretrade? I haven't had a chance to call them at all but I'm thinking of just going with best buys insurance, even if the deductible is crazy high. ..
I have SquareTrade on both of my tablets but fortunately I never used the policy... I would insure my phone with them but they don't cover theft or loss like Sprint does.
Sent from my SM-N910P using Tapatalk
Come on guys, Google is your friend! Squaretrade is either $5 a month or $99 for two years. They don't cover loss or theft and their deductible is $75. Across the board they're more affordable than everyone else. You can also get it on any device at any time, you just have to prove it's working I guess.
http://www.squaretrade.com/smartphone-warranty
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
DarkManX4lf said:
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
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Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
I've used squaretrade for years, they're a good route to take, but as with any contract, be sure to read the terms and understand what you're reading.
Patch7 said:
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
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Yep I know. That's why I said "some times with a new device".