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I dropped my phone and destroyed the screen, still worked but the screen was shattered and cracked real bad. First phone I ever broke from my own negligence.
I called and requested a new phone and was sent a refurb. After making it clear I was not accepting a refurb and wanted a new one it was sent to me.
I am glad I did since I am now seeing threads on problems with the refurbs. I have had nothing but trouble with them so far; between a droid 2 global and an env touch I received close to two dozen bad phones that were refurbished.
Is there another insurance company that is more willing to take care of their customers? An insurance company that cares about its customers; I know. But I am looking for other options or companies.
I always keep the insurance/extended warranty on all of my phones but all that is ever sent is a phone what was broken and sent back already. I think its a rip off to have a deductible and monthly payment unless there is a new phone to replace the phone I purchased new.
Any input or thoughts? Suggestions on other insurance plans?
Honestly, there is nothing wrong with refurbs. I had a hardware revision .10 Gnex originally, and I messed it up and wouldn't boot. I got Verizon to send me a new one at no cost to me and it's hardware revision .09 but it is identical to my original phone. No need to stigmatize refurbished phones... Half of the refurbs have never even been touched by another owner.
If you get into a car accident you pay the deductible and get your car repaired. Not a brand new car. So, you dropped your USED phone and you think you should get a brand new one from the insurance company? pfft.... If that were the case every asshole would be dropping their phones at the 8 month mark to scam a brand new one. I'm rooting for the insurance company on this one.
good day.
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
john631 said:
I dropped my phone and destroyed the screen, still worked but the screen was shattered and cracked real bad. First phone I ever broke from my own negligence.
I called and requested a new phone and was sent a refurb. After making it clear I was not accepting a refurb and wanted a new one it was sent to me.
I am glad I did since I am now seeing threads on problems with the refurbs. I have had nothing but trouble with them so far; between a droid 2 global and an env touch I received close to two dozen bad phones that were refurbished.
Is there another insurance company that is more willing to take care of their customers? An insurance company that cares about its customers; I know. But I am looking for other options or companies.
I always keep the insurance/extended warranty on all of my phones but all that is ever sent is a phone what was broken and sent back already. I think its a rip off to have a deductible and monthly payment unless there is a new phone to replace the phone I purchased new.
Any input or thoughts? Suggestions on other insurance plans?
Click to expand...
Click to collapse
Square trade us a great alternative as long as you don't lose the phone.
Sent from my Galaxy Nexus using Tapatalk 2
justin94 said:
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
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I paid the 100.00 deductible. I know verizon does not cover user error but that's why there is the insurance and why I was not going to accept a refurbished phone.
chopper the dog said:
If you get into a car accident you pay the deductible and get your car repaired. Not a brand new car. So, you dropped your USED phone and you think you should get a brand new one from the insurance company? pfft.... If that were the case every asshole would be dropping their phones at the 8 month mark to scam a brand new one. I'm rooting for the insurance company on this one.
good day.
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Click to collapse
Maybe they looked at my account and realized I am not that asshole and that I am in fact the guy that has had insurance on my phones since my Blackberry 8703e and have yet to file a claim.
justin94 said:
Insurance =brand new phone and u pay the deductible.
Warranty =refurbished phone for free
So did u go through insurance or the warranty as Verizon will not honor user error, ie breaking the screen
Sent from my Galaxy Nexus using XDA
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Click to collapse
Insurance such as Asurion is typically a refurb replacement and is not obligated to send a new phone as a replacement. For that matter, it doesn't even necessarily have to be the same model or manufacturer that they replace it with.
Sent from my Galaxy Nexus using Tapatalk 2
The first time, ask for a new phone, not a refurb.
You're complaining they don't take good care of you when they sent you two phones when they were only obligated to send you one?
Why didn't u just do a screen replacement. =p
I'd do whatever it takes to keep the original.
joshnichols189 said:
The first time, ask for a new phone, not a refurb.
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Second paragraph first sentence. Haters gonna hate.
Was curious about different options on insurance (not me) and peoples experiences with refub gnexes. I do not know who does the refurb but I personally went through plenty of them with laundry lists of issues.
Maybe samsung does a good job with QC while motorola does not. Broken camera on a the first refurb Droid 2 Global is a perfect example.
Not sure if there's anything I can do, but I dropped my GNEX the second day I got it in the mail and cracked the bottom part of the phone. Is there anything I could do, or at least try to do about getting it replaced through Samsung? I'm a little desperate and a lot upset.
Warranty doesn't cover that. If you have insurance, pay the deductible and get a new phone, or pay for a repair.
Sent from my Galaxy Nexus using Tapatalk 2
Where could I get insurance? I'm not familiar with things like that.
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
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jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
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shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
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Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
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Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
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Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
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I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
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I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
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I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
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They should send you the new phone first. And then your supposed to ship the old one back to them.
Sent from my Galaxy Nexus using xda premium
If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
You have to send the phone back or they'll charge you for it..
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---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
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That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
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I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
I think they charge it to your cell phone bill if you don't send it back
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I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.
jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
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Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Hence the reason deductubles are increasing
Sent from my SGH-T999 using xda premium
Thanks for committing fraud you guys. You rock!
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
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Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
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Don't lie and say you kept it. That's fraud. Bite the bullet and pay the $150 for a replacement and that's if you have the TEP
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Vfan23 said:
Don't lie and say you kept it. That's fraud. Bite the bullet and pay the $150 for a replacement and that's if you have the TEP
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And I'm not sure about "lost" phones, but stolen phones will have their ESN flagged, so you wouldn't be able to sell it anyways (without screwing someone over on Craigslist). That, and there's a moral issue of not owning up to your mistakes and actually paying the price for them. The $150 deductible may seem like a lot, but the lesson that comes along with it is, in my opinion, worth more than that (whether it be from bricking your phone to dropping it in the toilet, there are lessons to be had).
aggro1 said:
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
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If you say you lost it that is still on you. They will still charge you the $150.
If it's just the screen that is cracked do what I did. I bought a complete digitizer and screen on Amazon and came out a little less then $150. It was not that hard to replace.
Sent from my Freeza MC3 Stock Rooted Galaxy S3
Lost phones are ESN blacklisted 90% of the time. Very rarely the rep doesn't flag it. The only way to remove the flag is to call and say you've "found" it, then they request you send one of the device's back. If you don't return it they bill the off contract price of the phone to your account. Either pay the $150 and return the cracked device or cannibalize the front LCD assembly and repair yours and return the refurb, or PM tuscani1821 and see if he has any screens still available for the s3 he charges significantly less than anywhere else and less than the deductible.
☆SoA: Son's of Android™☆
I like to break stuff!
aggro1 said:
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
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You pay the insurance with sprint or you purchased extra warranty like through best buy? Please clear that up for me as I did not quite understand it clearly?
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