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This is the third time I have had this problem. Randomly my phone slows down to a halt, the data connection does not work, most setting icons take 10 minutes to load if they do at all yet my texts still work.
There are NO apps running in the task manager.
I have removed most of my programs.
My mods are just removing the TF3D crap, nothing serious.
My stock task manager icon is missing from the top right.
and when I rebooted the phone I would get two errors, one with opera and the other with ~pcom-something.exe"
The other times I reset to unit to "factory out of the box" but I am sick of resetting up the phone with my apps, mods and such.
Has anyone seen this before?
What rom do you have on your phone ? What do you mean by removing all the tf3d crap? And have you flashed different roms without using task29 in between? It sounds like its time to task29 and reflash.
Sorry, I removed the TF3D stuff with mostly registry edits. I am still on a stock 6.1 rom.
Well, it could be pretty work-intensive to try and track down exactly whats causing your slowdowns and freezes, and since you have had to keep on hard resetting it, I would think that you dont really have much to lose by flashing a new rom. If you like the stock 6.1, you could just download it from the Windows Mobile Rom Developement subforum. Alls you would have to do is hard spl your phone and then flash it, it should take less than an hour start to finish, including downloading the rom.
Also:
My stock task manager icon is also missing from the top right.
and when I rebooted the phone I would get two errors, one with opera and the other with ~pcom-something.exe"
I can set this back to a stock ROM with the phone itself and I have all my apps on my card. Doing all the registry things is a pain only because I did not memorize them... YET, haha.
Is there a better task manager to see whats eating up resources?
If you're running the ROM that actually came stock on the Tilt II, then the hot fixes for the issues you are describing can be found here on HTC's website.
http://www.htc.com/us/support/tilt-2-att/downloads/
I'm on verizon, will it matter?
Mother F-er.
Just rebooted to try and get the errors again and instead got this:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source.
Press Volume Up to reset your device or press any other button to cancel.
The operation will delete all of your personal data and restore the device to it's factory default settings."
I guess my decision is made, but wow I am not happy. This phone may go into a lake.
... edit:
Volume up does not do anything. AWEsome.
Yeah it matters, here are some Hot fixes for you're touch pro II. Don't know if they will help ya though: http://www.htc.com/www/supportdownloadlist.aspx?p_id=250&act=sd&cat=all
I took the battery out again and put it back in. Same message and the volume up did not work again.
So I pressed volume up about 100 times then held down the power button. Nothing changed.
Then.... I slide open the keyboard and closed it. Put the unit down and about 45 seconds later I heard all 100 volume up presses in a row. The stock WM volume menu was over the windows boot screen, and then the task bar showed up. Then the unit shut off and rebooted but took forever. It looked normal , but SLOW.
Now:
"A problem has occurred with Opera9.exe"
then:
"A problem has occurred with cprog.exe"
WTF is going on. I have not installed/uninstalled ANYthing for weeks.
set the phone to factory defaults last night and changed everything back. Meh.
Thanks for the ideas guys and I will be doing those "hotfixes" very soon!
Cheers,
Dan
Well, this phone is doing it yet again.
It barely works.
everytime I press something it takes between 5 seconds and 1 minute to do it.
i have no signal
most programs do not even try to start
resets change nothing (done this about 100 times today)
What the hell is going on with this phone? This was just as random. Was working as normal until around noon and then it just slowed way down and I could not make calls or answer them.
Grr.
so:
when I reboot the phone, I have the green start up screen for ~5 minutes.
the phone does not work after it fully starts up.
I can not open "remove programs"
I do not have the task manager in the top task bar, but when I go into settings and open task manager, there is nothing running.
I run "cleanRAM" on level 3 and there is no change.
It is still very slow I have not installed anything new at all, so this sudden change reasoning is unknown. This may be my last windows phone as I am growing tired of these random major failures.
Well verizon sent me a new phone.
*PHUCK*, its WM6.5 and I hate it.
Curious here...
Have a totally new, unactivated Dinc sitting here. Trying if possible to get a full backup of the virgin ROM on it. When I say it's virgin, I mean brand new - never activated, never even powered on until a few ago.
Since the first thing it does is walk you through activation, something I don't want to do, any idea how to get past the setup screens so that I can get USB debugging turned on so that I can get a custom recovery on it? Or an update.zip or PB31img.zip that I can get onto the SD card to bypass the need for USB debugging?
Thanks!
R
PS: If you wonder why I want to bypass activation, it's a phone that's bought as a replacement for my daughter for Xmas, so I don't want to tip my hand by activating it and subsequently nuking the service on her current.. And trying to save myself the trouble of doing all on xmas day. And yeah, I have other Dinc's here so I'm not totally clueless with them. Thx.
I had managed to get the since rooted and running a custom Ron without activating it on just wifi. Should work for you too. Just be careful if it's an slcd inc.
khanam said:
I had managed to get the since rooted and running a custom Ron without activating it on just wifi. Should work for you too. Just be careful if it's an slcd inc.
Click to expand...
Click to collapse
Thanks... Appreciate the response, but on power on first screen asks language, second wants to activate, so I can't get deep enough in to get the wifi info in nor turned on unless I can figure how to bypass the setup screens.
Like I said, this unit hasn't ever been on, so it's going through the setup that would normally be handled by Verizon before they hand you the phone...Not really a position that I'd expect that the majority of users here have ever seen.
And it is indeed an SLCD, but mine is also so I'm pretty aware of the hoops I'll have to jump through there.
Can't you just go ahead and skip all the steps and root your phone. Then go to recovery and wipe back to factory resets? That should work.
Stoney 666 said:
Can't you just go ahead and skip all the steps and root your phone. Then go to recovery and wipe back to factory resets? That should work.
Click to expand...
Click to collapse
Ahh, I wish. No option to skip. You get nothing but activate or emergency call in the second screen. Back just takes you to the language screen.
pm me your esn ill activate it on pageplus, that way you can get past it then we'll deactivate it.
I did this for my wife's last phone though not a smart phone. I had to activate it at the store before leaving, as soon as i got home i asked to see her phone to "update the service" and started to tell her about the *228 ...new towers etc....
I didn't update the service just re-activated her phone so she wouldn't know.
Worked well for me and didn't ruin the surprise
Seems like you could just do unrevoked,power down boot into recovery and nandroid there.
Sent from my ADR6300 using Tapatalk
He can't root because he cannot get past activation screen, to set up debugging mode.
slawson said:
pm me your esn ill activate it on pageplus, that way you can get past it then we'll deactivate it.
Click to expand...
Click to collapse
Thanks slawson. Appreciate the offer.. but seriously rather than inconvenience someone I'll just wait until Xmas and do it then if I can't get past the activation screen some other way or getting into it with a custom recovery image. I'll still be able to get a pretty much virgin shot of the ROM, albeit it'll be an activated phone.
I was hoping to catch it in an unactivated state if at all possible, since I've found references by people cooking ROM's that a backup of an activated phone still has the ESN tucked away in obscure corners and subsequently isn't of much value - or at least can lead to potential issues if used other than on the phone it came from.
it's not an inconvienence just let me know other wise.
Can't you bypass the activation screen by pressing in the top left corner, top right corner, bottom right corner, then bottom left corner of the screen?
caseym said:
Can't you bypass the activation screen by pressing in the top left corner, top right corner, bottom right corner, then bottom left corner of the screen?
Click to expand...
Click to collapse
Naa, just tried it. Tough to do too with my fat fingers since the activate button takes the bottom right and the emergency button the bottom left
CCrew said:
Naa, just tried it. Tough to do too with my fat fingers since the activate button takes the bottom right and the emergency button the bottom left
Click to expand...
Click to collapse
Are you sure you're doing it right?
Mr. Spontaneous said:
Are you sure you're doing it right?
Click to expand...
Click to collapse
Wasn't, since I hadn't seen that trick and his post said start in the top left. Yours shows top right. My screen is different than the one in the link, but looks to be the same functionality
That said, Appreciate all for the input, but it's in the box and wrapped with paper, ribbon and bow now.. I'll attack it again on Xmas if anyone else wants to weigh in.
caseym said:
Can't you bypass the activation screen by pressing in the top left corner, top right corner, bottom right corner, then bottom left corner of the screen?
Click to expand...
Click to collapse
Pretty sure this is only for AOSP Roms, not Sense.
Hit the search key (magnifying glass) and type settings. It bypasses the setup menu
Sent from my Rooted, S-off, HTC Incredible on Cricket Wireless
I've seen a lot of these threads on random android forums, never with much resolution, which is frustrating.
My power button has stopped working entirely. I took it into the Sprint shop, they spent an hour with it, came back out and said they could find no reason it shouldn't be working. It's an obnoxious fix, but I downloaded "No Lock" from the marketplace and set the screen to shut off after 15 seconds. Now I press a volume key to turn on my screen...
Now, when it gets annoying is when I went to install Cyanogenmod 7 tonight. The power button obviously doesn't work. Widgetsoid's reboot button is ignored entirely if I do Shut Down, Reboot, Bootloader, or Recovery. It's A-OK with Hot Reboot. So the only way I've gotten into the bootloader to wipe/install CM7 is to pop out the battery, hold VolDown, and put the battery in. Peachy. But once I'm into the bootloader, now not only does power (which is now my "enter" button) now work, but the volume buttons are unresponsive as well. So no scrolling.
I'd love to call up HTC or Spring and see what I can do about a replacement (which might not even happen, I don't have a warranty), but I can't un-root the device to send it in.
Any insight you guys have would be greatly appreciated...
Is there an SDK or something that would allow me to remote control the phone using my computer via USB? I'm completely at a loss here.
END_OF_FLESH said:
Is there an SDK or something that would allow me to remote control the phone using my computer via USB? I'm completely at a loss here.
Click to expand...
Click to collapse
I believe you are referring to adb?
and you can unroot via adb, just search around, I'm sure you'll find something on it.
btw, does Sprint know you rooted your phone? if they didn't find out, then you still have a warranty
Samzebian said:
I believe you are referring to adb?
and you can unroot via adb, just search around, I'm sure you'll find something on it.
btw, does Sprint know you rooted your phone? if they didn't find out, then you still have a warranty
Click to expand...
Click to collapse
Yeah, I'm just not as familiar with ADB as I'd like to be.
Not so much looking to unroot, as reload HTC Sense so they don't think to look haha. And yeah, when I brought the phone in today it was very obviously modded. They restarted it and the Cyanogenmod 6 flash screen came up. The guy looked a little confused. He was more than willing to help out, but I'm not so sure it would be the same if I sent it in. They definitely wouldn't replace it.
Alright, so I have ADB up and running with no issue. Got it to give me my device's serial #. At this point, how do I hijack the phone's bootloader and force it to wipe and install the ZIP of CM7 that's on the SD card?
Hi,
Right in the middle of use, my ATT Tilt 2 went to a basic, dead screen with red, green, blue, and white bars that says Rhod300 32m SS-BC, etc.
The operating system seems have gone down--it won't respond to anything. Hard reset produces the same results.
Can I flash a cooked or official Rom back onto this? I think activesynch is needed for a normal flash and of course I can't use active synch with the phone in this condition.
I think probably what I need is an original ROM install. Is this possible with a normal Windows 7 PC and a dead phone?
I have so many Windows Mobile programs and peripherals that I am trying to avoid going to Windows Phone at all costs--at least until they have basic stuff like file systems, a way to port over notes, etc. Also need a hard keyboard.
Right now using an older Fuze, which works, but is slower, worse screen, smaller, and lacks some of the features I like.
Thanks for your help.
You sound like you're in the bootloader mode. Tri-color screen.
You can flash from USB or from SD at that screen. I'd recommend trying to flash a stock ROM - as it flashes everything. Assuming that works, hopefully you can flash back whatever ROM you were on.
The phone isn't dead if you're at the tri-color screen. It should say 'serial' at the bottom - when you plug in your USB cable, it should say 'USB' and install some drivers. Then with the RUU software that comes with every ROM, you should be able to flash it.
Phone won't reboot--stuck on tricolored boot screen
Hi,
Thanks so much for replying. I appreciate you pros helping us novices.
Just after I posted the first note, I pulled the battery and hit the power button, it rebooted, and everything was still there in the OS--working fine. But whenever the device had to be rebooted, I would have the same problem of it getting stuck in the boot screen. After that, for the last several days once in awhile, randomly, it would finally reboot from the boot screen after I pulled the battery and hit the power button. The rest of the time (about 5/1) it would just sit there in the boot screen no matter what I did. The "Serial"/"USB" thing would change when I plugged it in, but that's all.
Thought it was the OS, so at a lucky moment where the "pull battery, hit power button" strategy actually worked, I installed the latest official HTC/ATT Rom--it's the next to last one issued that ends in .4.
It was gorgeous and I got all excited--started installing stuff thinking my problem was solved.
Had to reboot to install some programs--now it is stuck again on the boot screen. Tried 30x again--no luck with the "pull battery/hit power button"
strategy. Sometime it would flash a white screen really quickly saying something like "Can't read image!" before going into permanent boot screen. The boot screen will switch from "Serial" to "USB" if you connect it to the computer. So, the problem doesn't seem to be in the OS--rather, in the ability of the device to "read" the OS from the boot screen.
I would be grateful if you or anyone else may know what's going on here, and any ideas on how to fix it. Is there any manual way to get it to read the OS from the boot screen when that's not happening?
I have two guesses (both of which may be wrong):
1. It may be something in the hardware is just worn out and is less and less able to read the Rom--any ROM. I got the phone new off Amazon for a profit of $50 ($.01 cost plus a refund for an older phone) in the summer of 2010 when it was already outdated. and WP was replacing WM. I've certainly gotten my money's worth after 18 months!
Of course we now know that a brand new ROM has the same problem as the older one--which suggests to me it's in the hardware. I'm sure the new OS and the stuff I installed is still there on the phone, but something it appears is not reading something in order to allow the boot up.
2. I have a squirrely free program called Rax Reset (from Windows Mobile Marketplace) that does a software-based hard or soft reboot from inside the OS. The very last time the device went down and didn't come back up, I had used that program to soft reset it. Might have been a big mistake. Could this program be causing the problem? If so, just one reboot would allow me to get rid of it or even hard reset to remove everything but the new OS--but can't get it to boot.
If it turns out the phone is just worn out, I've certainly gotten my money's worth.
I still love WM even with all its problems--and especially the newer Sense version. If this one is shot, I'm thinking about just buying a new Touch Pro2 on Ebay to avoid all of the sacrifices and backwards steps involved with Windows Phone.
Thanks for any help anyone can provide.
Phil Butin
Why are you crossposting? I read this EXACT same post in a thread just below this, in the same section. That's pretty low.. Crossposting across forums isn't welcome, crossposting within forums IN THE SAME SECTION is definitely not welcome.
Don't do it again.
Sorry, just trying to get help
Sorry, just trying to get help, not that familiar with the rules.
I searched on "bootloader" and found a thread (wrote a comment there too), but it's old....
Here is the thread. It doesn't really provide any solution.
HomeArrow
Legacy & Low Activity DevicesArrow
HTC Rhodium: Touch Pro2, Tilt 2Arrow
Touch Pro2, Tilt 2 GeneralArrow
issues with bootloader.
Either way, whether you know the rules or not - why would you think copying and pasting the exact same words in the exact same forum help you any more...
Anyhoo, have you tried the usual? Flash stock? Sometimes I've heard you have to flash several times, I never really understood that logic tho.
I'll try to reinstall the HTC/ATT Sense OS again. I guess you're saying active synch doesn't need to be working in order to do that. I'm at work now--have to wait until i get home. Nothing to lose at this point.
But I'm seriously wondering whether the problem is the OS install or whether there is something in the device that is supposed to read the ROM and start the bootup that is just wearing out.
Thanks.
"No Image File"
The quick little flash of white screen has "No image file" in blue letters--goes by so fast you can hardly see it.
[email protected] said:
The quick little flash of white screen has "No image file" in blue letters--goes by so fast you can hardly see it.
Click to expand...
Click to collapse
That error message is 'normal'. Basically the phone checks the SD card for a file labeled "RHODIMG.nbh". If said file exists, it will flash from it. If no file exists, or no SD present - it continues loading bootloader and should say "Serial" at the bottom. This indicates that it's ready to be flashed. If you plug in your USB cable, it will install some drivers and then it should change to "USB" at the bottom instead of "Serial".
Now you should be ready to flash from a normal RUU. I would recommend flashing STOCK, because this flashes everything.
It might also be good to note a lot of people have experienced something similar - the phone getting "stuck" in bootloader mode, and only occasionally making it to WinMo. I'd guess it's failing hardware in some way shape or form, as none of my RHOD's or RAPH's have ever done this.
Good News--at least for now
Good news--I hooked it up to the computer with the USB cable for awhile and the Windows 7 computer did set up some drivers. For some reason after I disconnected it I reset it, and the reboot worked. Then I immediately uninstalled the squirrely reset program and removed it.
Everything I installed yesterday is working fine--I have soft reset it about 5 times now and each time it has rebooted. So I think maybe I'm back in business. Too soon to tell--but we will pray and keep our fingers crossed.
Thanks so much for your time and help. I don't know how to use the thanks meter but I would have if I could have.
[email protected] said:
Thanks so much for your time and help. I don't know how to use the thanks meter but I would have if I could have.
Click to expand...
Click to collapse
You're welcome. Basically if I or someone else posts something helpful, click the "Thanks" button under that post.
15 hours later, Tilt 2 is still working fine on the newly installed Sense OS. I have rebooted freely (using the stylus button on the side) since removing the program "Rax Reset," and everything seems to be going well. I'm keeping my fingers crossed, and will end my contributions to this thread with a warning about using "Rax Reset."
Thanks to all.
Hey guys! I recently updated my phone to 4.1.2 and noticed almost every time I go to use my phone and hit either the power button or the home button the recent app screen pops up instantly as if you were to hold the home button down. So far I tried a soft reset a factory reset with no luck. The phone worked perfectly before the update so I know it isn't either of the buttons sticking. If anyone has any ideas I would greatly appreciate your help, I'm at the point where I'm pulling my hair out haha
Thanks!!
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
Thanks for helping. I did the ota update that sprint pushed out. The phone is completely stock nothing on it is modified at all. I already tried rebooting multiple times and tried a battery pull also. I am new to rooting and custom roms. Everything else on the phone is working fine but the recent app screen will come up as soon as I turn the screen on. It wont come up if I turn the screen on hit home to go to home screen turn screen off using power button and turn the screen back on quickly, it has to sit for 30sec to 1min for it to start doing it again.
Thanks!!
thatjerk said:
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
Click to expand...
Click to collapse
Anybody got any ideas?
Sorry for the late reply, I work a night shift.
Are you waking the screen up with the home button or the power button. The reason I am asking is because the only way I can make this same situation occur is with no lock screen set, I wake up the phone with the home screen button.
Try setting up a lock screen and see if it fixes the problem.
If it does not fix the problem then I recomend taking the phone back to Sprint to see if they will swap the device since you are not rooted.
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
-EViL-KoNCEPTz- said:
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
Click to expand...
Click to collapse
This is deff recent update caused i believe. I also have a non rooted sprint device that I just updated, and its doing the exact same thing. Annoying as hell. My device is less then a month old. To explain more on what happens, I have my screen timeout set for 2 mins, lock at 5 mins. Use phone, put it down, wait for screen to time out, pick it up and hit him key once and it brings up the task manager. Not a long press, just a fast press.
I tried to clear the cache with no luck..
I guess that makes two of us for this problem.
I have noticed sometimes when I go to use the phone there will be a blue box around one of the apps. Not sure if its the last app I used but it has been doing this since before the update.
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Ok ill be more than happy to try that.. what exactly is ma7 and where can I dl it. Is there anything special I need to know or do to complete the process? I already cleared my my contacts.. google said they were uploaded but apparently not.
Thanks again for the help!!
-EViL-KoNCEPTz- said:
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Click to expand...
Click to collapse
MA7 is the latest OTA 4.1.2 which would be the update you took prior to this recent apps incident. Look in development for a thread by garwynn it'll have the links to the Odin one-click packages and since you already took OTA you won't need the modem. Just follow the directions in his thread. Before doing it if you have anything stored to your internal storage you want to save back it up to your PC via USB. You'll want to grab the full restore one click so it wipes everything and starts fresh.
I like to break stuff!
Same issue, called Sprint
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
david.dannicker said:
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
Click to expand...
Click to collapse
I'm still having the same issue with recent apps popping up upon awake, non rooted sprint, happened after recent OTA update, and have no apps in common with above poster. I have not done a reset yet as it hasn't bothered to that extent yet, and once I get ready to root and really tear into things, ill work it out then I suppose.
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
nyboy07 said:
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
Click to expand...
Click to collapse
I am having this problem to it happens when the screen goes off but does not lock in my experience. I would never pay for a new phone if it is a update that messed my phone up I would have snapped
Sent from my Nexus 7 using xda app-developers app
Solved
I have the Note 2 on Sprint. The update that I got a couple days ago has solved this problem.