Hi All
Have had my HOX for 2-3 weeks now but from today the home button has stayed lit even when the phoned is switched off. Have not rooted and it is still as it came from dial a phone, have tried researching but can't find anyone with same problem. I take it that this is not normal and have tried a factory reset but the problem still persists, any advice welcome.
cheers andy
I don't think this is normal. Suggest that you probably call HTC to confirm the fault before returning the phone to Dialaphone.
Have contacted HTC tech and they have confirmed that the phone is faulty, said they had not come across this before. Dialaphone have agreed to replace the device but the downside is I will be without a phone for several days, maybe I should of stuck with Orange direct.
Related
I have a brand new TP2 from work - direct from HTC so not locked to network.
Have had it since Tuesday and have had to remove battery to get phone back three times already.
The phone goes into sleep mode like it should and screen goes blank , normally its fine and one press of button on top and screen comes back to life.
However 3 times now I've gone to use the phone pressed the button and nothing . tried holding it down (in case I've powered it off) and again nothing. Only way tp get the phone back is to remove and reinsert battery. Has anyone else had this fault ?
Is it a known issue or should I be returning the phone as faulty ?
I think you should send it back, even if it were a "known issue" that happens to a few units, that kind of problem really shouldn't happen to a phone that is over £400 and is only a few days old.
Never heard of this issue, so I would send it back. I've had my TP2 for about 4 days now and haven't had anything like that.
Hi all,
I have received my new Samsung Galaxy Nexus just yesterday. When I unboxed it and turned it on it was working just fine and i managed to complete the setup. I was playing with the phone when it suddenly got stuck and just died. Nothing worked to fix the problem. I tried a battery pull, sim pull, powering it with the volume rockers, charging it the whole night (there was no indication it was charging) everything I could find in the forums, nothing worked. Eventually, my girl friend just tried to turn it on and it worked, it just started working. There was no happier man in the whole world than me.
ALAS, the problem returned and now my phone is DEAD.
the thing I noticed that in it's dead state the phone is heating when the battery is inside (not crazy hot but still hot enough to notice)
WHAT ELSE CAN I DO, PLEASE GIVE ME SOME HOPE!
Have you tried calling either your carrier or Samsung? If you just received it, presumably there's someone willing to do a return or warranty work.
unfortunately can't return
unfortunately, i can't return the device. will try contact local samsung rep to fix it but i hoped there is a quicker solution.
So it seems like the phone is still on, maybe just not booting right? Try turning it on while holding both the volume up & volume down keys. So all three buttons held down at once. That will get you into the bootloader, then just navigate with the volume keys to reboot and press the power key. Give that a try and report back.
it did not work either
the phone does not react
Try a different charger and cable.
bow chicka wow wow.
tried that
does not work
can't turn on galaxy nexus
i'm having the same problem....my phone just stunt then turn off it self, and i won't able to turn back on.... did my phone dead or just the battery problem???
Ok, I've owned my M8 for less than 2 weeks and my god what a phone it is!
or was...
Today at half 4pm I was using my phone and was curious as to what happens if you cover one of the cameras and take a photo. I turned my phone round, covered the top camera, turned it back around and accidentally pressed the volume button (i think) and took a photo as the little error it gives about having the top camera covered appeared.
The phone turned off...
I turned it back on, the white 'HTC Powered by Android' screen appeared, then went off again.
I tried again, and again. By the 4th time my 'uuuurgh I CANNOT be bothered for this' mood starts to kick in. However I discovered that it will boot, and work fine, when connected to the mains.
It appears that I have a power issue, however not a hardware power issue. The only times that the phone will now stay on without being plugged in is either in the recovery or HBOOT menu. I've confirmed this by keeping the phone in the HBOOT menu for over an hour on battery. If I boot the phone up whilst plugged in, it will cut out when the power cable is disconnected BUT ONLY when the battery icon goes from charging to discharging. There's a split second between them but it stays on until the icon changes every time.
I phoned HTC, the lady said that I can send it back for repairs but they'll have it 8-10 days. I haven't owned the phone myself for much longer than that!
Tomorrow I'll take it back to carphone warehouse and see what they can do. I don't want to have to look into rooting just yet (if that will sort anything) as I'm happy with it as it is stock. I'm just so gutted. PLUS none of my spare phones fit nano sims.
Anyone have any suggestions at all? I'm open to anything right now and I know that a lot of you reading this are a lot more knowledgeable than myself on the way android works so I'm hoping someone can shed some light. any light
Cheers guys
spears93 said:
Ok, I've owned my M8 for less than 2 weeks and my god what a phone it is!
or was...
Today at half 4pm I was using my phone and was curious as to what happens if you cover one of the cameras and take a photo. I turned my phone round, covered the top camera, turned it back around and accidentally pressed the volume button (i think) and took a photo as the little error it gives about having the top camera covered appeared.
The phone turned off...
I turned it back on, the white 'HTC Powered by Android' screen appeared, then went off again.
I tried again, and again. By the 4th time my 'uuuurgh I CANNOT be bothered for this' mood starts to kick in. However I discovered that it will boot, and work fine, when connected to the mains.
It appears that I have a power issue, however not a hardware power issue. The only times that the phone will now stay on without being plugged in is either in the recovery or HBOOT menu. I've confirmed this by keeping the phone in the HBOOT menu for over an hour on battery. If I boot the phone up whilst plugged in, it will cut out when the power cable is disconnected BUT ONLY when the battery icon goes from charging to discharging. There's a split second between them but it stays on until the icon changes every time.
I phoned HTC, the lady said that I can send it back for repairs but they'll have it 8-10 days. I haven't owned the phone myself for much longer than that!
Tomorrow I'll take it back to carphone warehouse and see what they can do. I don't want to have to look into rooting just yet (if that will sort anything) as I'm happy with it as it is stock. I'm just so gutted. PLUS none of my spare phones fit nano sims.
Anyone have any suggestions at all? I'm open to anything right now and I know that a lot of you reading this are a lot more knowledgeable than myself on the way android works so I'm hoping someone can shed some light. any light
Cheers guys
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Click to collapse
all will be good your in your 28 days so cpw should hand you a new one take your box and bits with you
I have a G4 with Verizon and on Sunday I powered it down to swap my battery. I had about 30% left on the battery in the phone and a fully charged spare. I put the second battery in and since then it will not power on. I have tried both batteries and connected it to the power adapter... nothing happens (no lights, sounds, or vibrations). I called Verizon and they are sending me a refurb replacement but I'll need to send this one back once that device is up and running. I want to see if anyone has ideas on how to eliminate my data. I do have a SD card with my pictures so that's fine. I just want to erase everything else.
I have been playing with the phone for the past day and a half and I have gotten it to power on for a brief moment here or there. It is very random and sometimes it will show the LG splash screen and then it goes back out. I also have had it vibrate like it is turning on only not to show anything. A couple of times it has vibrated for over a minute straight before cutting back out. And while it was sitting on my desk it was rebooting itself several times earlier today until giving up. Also, when I plug it into my PC I do hear the Windows sound that you get when connecting a drive. But no drive letters appear. I am hopeful that I can get it to turn on long enough to erase everything. The phone is not rooted and is using the latest Android OS (I believe it was 5.1.1) that Verizon sent out in November.
I did not notice any other issues recently and I have swapped batteries dozens of times and never had this problem. It was powered off properly prior to this all happening. If anyone has any ideas of ways I can try to get it back on that would be great. Thank you!
Edit: Also, pressing the volume down and power together does nothing. Only way I have ever got the phone to respond in the past 24 hours is holding power for 20+ seconds and maybe it will work. But then it turns back off.
same here. dunno what to do since i bought mine used on swappa!
Sound like the hardware problem other users have had, including myself just about 2 weeks ago. If this is the case try putting the phone in the freezer for 10 to 20 minutes (I know it sounds crazy) but it worked for me and some others. I was able to power the phone up long enough to get it into recover (pressing the power button + volume down) long enough for me to wipe my data before sending it back. When I put the phone in the freezer I left the batter in and the back cover on.
jfriend33 said:
same here. dunno what to do since i bought mine used on swappa!
Click to expand...
Click to collapse
The phone is still not quite a year old. Contact LG as they have a 1 year warranty. You are running out of time though. They never asked me for a receipt as they knew within a year if it died the fix was on them.
LG G4 is a very vulnerable phone and LG’s Head of US Marketing has accepted that the LG g 4s manufactured before september 2015 had its own set of problems. Follow this guide https://appuals.com/fix-lg-g4-wont-turn/ in order to resolve your phone issues. If this doesn't help, you can send the phone for repair or replacement.
Hi,
I was browsing the web on my G4 earlier today when the screen just turned black, tried turning it back on but nothing happened then my smart watch brief to say it had lost connection to my phone so presumably it had switched off.
Been trying for the last hour or so to stay it up again but nothing works. I've tried holding the power button for 30-60 seconds, pulling the battery, charging it but no joy.
The battery was around 85% charged when this all happened and when I plug the phone into a power source the LED doesn't come on so it doesn't even look like it's drawing power.
Any ideas on what has gone wrong or how to fix?
Thanks
Having the exact same issue (Sprint Variant). Phone was fine, stock/unrooted, sitting on my desk with 80%+ battery. Checked on phone 10 minutes later, never turned back on or responds to charging.
Errr, mine as well.
Change the battery and try a factory reset but nothing change.
My girlfriend's g4 had this three weeks ago, nothing worked to get it to switch back on. She had to send it to LG for repair and it came back today saying they had replaced a faulty main board. Her g4's serial number started with 505.
What do yours start with because I know of at least 3 others that have had the same thing happen over the last month, all after a out nine months of purchasing the phone.
Try the freezer method maybe you can then backup your data at least.
Serial starting with 5xx?
Sent from my LG-H815 using XDA Labs
same here
Hello i am having the same issue, i don't have warranty but im still waiting for LGs response. anyone knows how to fix it permanently?
Hello,
I am having the same issue. Kindly help to solve this issue instead of changing the motherboard. :crying: