Related
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
techbeck said:
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
Click to expand...
Click to collapse
Everyone is. The fix via software update isn't out yet.
Sent from my Galaxy Nexus using xda premium
joshnichols189 said:
Everyone is. The fix via software update isn't out yet.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Was a nationwide outtage Verizon said was resolved a couple days ago. Was working fine on Monday/Tuesday. This isnt related to the fix to resolve the reception problems. I can text and make calls just fine.
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
I've been having the issue where the hand-off from wireless to 3g tends to cause me to have no data connection at all (wifi shows up, but can't 'do' anything like browse to a website and such, and 3g never makes a 'connection', but I know I'm in an area where I should have plenty). A simple restart of the phone fixed the problem, but in the long term, I shouldn't need to do this in order to get a data connection. Just my experience.
techbeck said:
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
Click to expand...
Click to collapse
I had the exact same problems. I returned it & reactivated my Thunderbolt. I hope Verizon actually fixes the radio instead of just changing the number of bars that get displayed. My lack of faith in this is why I returned it before my 14 days ended. I hope they will actually fix it & I'l try again in a few weeks. You might consider the same strategy.
Also, I had bad data & signal before Google+ was even on my phone.
schizrade said:
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
Click to expand...
Click to collapse
I dont use either of those.
Everyone isn't having problems. Verizon's fix is just going to change how the bars are shown.
If you are having this many problems, just exchange the device until you get a new one.
Sent from my Galaxy Nexus using XDA App
kangxi said:
Everyone isn't having problems. Verizon's fix is just going to change how the bars are shown.
If you are having this many problems, just exchange the device until you get a new one.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Already got a brand new device and SIM card. Having the exact same problems.
I meant exchange it until you get a working one.
Sent from my Galaxy Nexus using XDA App
kangxi said:
I meant exchange it until you get a working one.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I kinda doubt they are going to keep swapping out my phone over and over again until I find a working one. My original phone worked fine fora few days and probably is still messed up from the recent nation wide outages they had. They were hesitant on replacing my phone the first time.
Going to call support in a little while and follow up on my trouble ticket I logged yesterday. They better have a solution for me.
You paid $XXX for this device and you're afraid they aren't going to give you a new one because this one is defective? This issue may seem widespread because of all the complaints on this forum, but trust me, not everyone is having issues. Check my other thread.
Verizon already came out and said there isn't a performance issue with the device and their patch is just going to change the bars. So it's now or never.
Sent from my Galaxy Nexus using XDA App
Are people having slower 3G speeds on their CDMA devices? This is my issue as well. My sister's iPhone is consistently getting 1mbps> whereas I'm only getting ~100kbps down. Upload is worse at 47kbps.
kangxi said:
You paid $XXX for this device and you're afraid they aren't going to give you a new one because this one is defective? This issue may seem widespread because of all the complaints on this forum, but trust me, not everyone is having issues. Check my other thread.
Verizon already came out and said there isn't a performance issue with the device and their patch is just going to change the bars. So it's now or never.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I already got one new phone replacement yesterday. Going to call support yet again here in an hour or so and see if they have an update on my trouble ticket. But I would think it if was a defect in the phone, that this issue would be well known by now and posted everywhere on the internet. I understand what you are saying....just hope they get it fixed.
I'm having this problem too. I'll be on wifi at home, both wifi and cell bars will be blue. Everything is dandy. Then when I leave and turn off wifi the 3G icon appears and I have a few bars, but they are grey and websites don't work. I thought blue/grey just meant you are/are not logged in to google services, not whether or not you have data connected in general. A restart solves the problem, but it shouldn't come to that. This was a problem before the outage as when they were setting up the phone on release day in the store it took awhile to connect to 3G. Is this also why when I switch in to airplane mode I can't come out of it without a restart?
schizrade said:
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
Click to expand...
Click to collapse
What would they have to do with the problem?
thanks
thirtynation said:
I'm having this problem too. I'll be on wifi at home, both wifi and cell bars will be blue. Everything is dandy. Then when I leave and turn off wifi the 3G icon appears and I have a few bars, but they are grey and websites don't work. I thought blue/grey just meant you are/are not logged in to google services, not whether or not you have data connected in general. A restart solves the problem, but it shouldn't come to that. This was a problem before the outage as when they were setting up the phone on release day in the store it took awhile to connect to 3G. Is this also why when I switch in to airplane mode I can't come out of it without a restart?
Click to expand...
Click to collapse
The leaked new radios solve the problem with the hand off between wifi/3G/4G.
Sent from my Galaxy Nexus using XDA App
techbeck said:
I dont use either of those.
Click to expand...
Click to collapse
Neither do i, but they run in the bg regardless. Disabling vzw backup let my phone jump from 3g to 4g without losing signal. Worked for two of my coworkers as well.
Hey, just trying to help.
---------- Post added at 09:11 AM ---------- Previous post was at 09:09 AM ----------
melp57 said:
What would they have to do with the problem?
thanks
Click to expand...
Click to collapse
Dunno, but it fixed the issue for me. It now switches between all radios perfectly.
Like i said, just trying to help instead of adding to the ***** pile.
schizrade said:
Neither do i, but they run in the bg regardless. Disabling vzw backup let my phone jump from 3g to 4g without losing signal. Worked for two of my coworkers as well.
Hey, just trying to help.
---------- Post added at 09:11 AM ---------- Previous post was at 09:09 AM ----------
Click to expand...
Click to collapse
Tried it anyway, no luck
Phone was on 1x a few min ago and data was working, tho slow. Few seconds later, it switched to 3g and even tho it said 3g, no data. Rebooted and now it doesnt say anything...again.
I've had a problem where texts sent to me sometimes arrive an hour later. During the times when I'm having this problem anyone who calls me will go straight to voicemail. Outgoing call and texts are not affected. Basically it's as if the phone 'spaces out' from the network on occasion
Other members have reported similar issues.
What is known so far is that: It's not the SIM, it's not a network or provisioning issue.
Is it the phone? Is it the ROM? That remains to be seen.
I've gotten in touch with someone at ATT who is agressively pursuing the issue.
What you can do to help is, if you are having this problem too, please post here. Mention what ROM & kernel you are running, which state you are in and any other relevant details so we can see if it's a widespread problem. It is especially interesting to see if anyone running unrooted stock has it. Otherwise it could be blamed on the user
DEVS weigh in here - is there any way rooting can affect the GSM radios in this way?
I have problems sending texts sometimes and sometime I randomly lose service and the only way to get it back is put it in airplane mode or reboot i ve had this happen on all roms even stock I'm in tooele and data speeds suck there
sent from INC3PTION V1 SGH-1927 (captivate glide)
I've had issues with call quality and texts not being delivered to one person, however I have not had any noticeable difficulties with other people, so I assumed it was an issue on their end. Perhaps not. I'm running stock rooted Android.
(They are also on AT&T.)
I've had this issue with AT&T since the days of Cingular. Makes me ::GLEE:: that my contract will be up in October, going to T-Mobile, unlimited everything (oh noes, data throttling at 2GB) for $65/month? Yes.
Also thoroughly documented here:
http://forum.xda-developers.com/showthread.php?t=1615761
I've had this issue with stock, Inception, and now OsiMood. I'm in KY. It seems that it'll randomly chooses to ignore all calls and texts for an hour or more, and when it finally decides to start working again, all those messages will show up at the same time and calls will start to ring through. People who call me claims that it rings on their end, so it seems like I'm just not answering the call, rather than going to straight to voicemail as if the phone was off, or out of service area.
~Azrael's Kiss~
Not quite the same
I had this issue with a moto bravo a while back where it would "send" the text but it would never make it past the network, also texts from phones wouldn't go through but I could receive AT&T texts (data usage, minutes left, email to text). Ended up taking about 3 days of talking to AT&T reps that finally did a hard reset of some sort and refreshed all the provisioning. The last tech I had spoke to told me it was because my phone was appearing registered on 2 different AP's (micro-cell / main tower) and that it wasn't de-registering from the micro-cell. Not sure if it helps any but it might give you a talking point for the AT&T techs who can seem less then helpful at times.
I've had the problem with stock and osimood. The problem isn't persistent, and Sometimes I think rebooting fixes the problem.
jlc0312 said:
I've had the problem with stock and osimood. The problem isn't persistent, and Sometimes I think rebooting fixes the problem.
Click to expand...
Click to collapse
Rebooting does tend to fix it. As does cycling through airplane mode for like 15 secs. But sometimes it'll go right back into that zombie state after a few minutes.
~Azrael's Kiss~
I've called ATT and talked to them and they say powering down the phone once a day is the only way to fix it... with a cdma network I never had a problem with texts or calls not goin through... as as far as stock or rooted my wifes phone is the one that does it the worse and hers is solid stock. Mines not to bad but I do get the problem with texts not comin in that much but very annoying when I pay almost 200 a month and the **** works half the time. Tends to get really frustratin
Sent from my SAMSUNG-SGH-I927 using XDA
For a while I had the problem of my captivate glide not ringing at all, but then the call gets forwarded to google voice and I see a missed call. This was pretty common until two weeks ago when I upgraded to ICS. It has not happened since.
Text messages always come through quickly. Occasionally the email-to-SMS gateway messages were delayed for about 10 hours, but I think it's been about a year since that happened, so I think they improved the reliability of that system.
I kind of blame the modem firmware (the curse of proprietary software). It have happened to me a lot whenever I am using Internet, and sometimes I receive the text immediately when I am online. I usually send text to myself to wake the cellular modem up.
Sent from my SGH-I927 using xda app-developers app
Dr. Mario said:
I kind of blame the modem firmware (the curse of proprietary software). It have happened to me a lot whenever I am using Internet, and sometimes I receive the text immediately when I am online. I usually send text to myself to wake the cellular modem up.
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
I have the problem once in a while but its also a cause from my network provider as they are known for it and others I know have this problem on other phones.
Samsung SGH-i927:
CWMR Touch v4.0.0.1
Keyboard fix
Superuser 3.2r3 ARM Optimized
Samsung SGH-i897:
A work in progress…
Stock & Rooted (need kernel and update)
True. Unfortunately, there's way too much variables within the cellular networks, making it difficult to blame on who and what. Same with WiFi.
Sent from my SGH-I927 using xda app-developers app
I noticed this on my previous device (HTC Aria) and have noticed it on my Glide since I bought it last November. It happened long before I started rooting and putting on custom ROMs.
Sent from my Captivate Glide with ICS
I've had this problem on at&t when I had my Motorola back flip, and now also on my glide.
Also, the g/f has had the problem on her non smart phone.
It doesn't happen often, but it does happen.
It was happening a LOT during the time when at&t was upgrading their lines and equipment to deploy 4G in this area. (We've only had 4G a few months here)
In the past week, I've had it happen 3 times on my glide where I will get 8 - 14 copies of the same txt all at once, but the sender says they only sent it once.
This could just be bugs in the official ICS release from a couple weeks ago, idk.
Sent from my A500 using xda app-developers app
Really doubt it's the ICS. Either the modem firmware or the network systems. It bugs me a lot.
Sent from my SGH-I927 using xda app-developers app
Just had this happen to me again, for anyone keeping track. Sent a text message around noon sunday, target received at 10am today... still can't get ATT to let me out of my contract early without a $1xx fee, even tho my contract is up at the end of next month =(
L4T
O_O Seriously?
Sent from my SGH-I927 using xda app-developers app
FWIW, I'm on an MVNO that's on AT&T's network, but I'm using Google Voice for texting, and texts always arrive within seconds. I know that doesn't use the SMS system, but hell, I'm just trying to be helpful.
Isn't there a way to port your current number to a different carrier (i.e. Google) without breaking contract? I remember there being something like that, the stipulation being you had to pay some $$ in fees and get a new number (which you'd need for Voice forwarding anyway). Still a hell of a lot cheaper than an ETF.
I'm on straight talk which is mvno of att. It happens to me too.. stock, not rooted either
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
Swap your device?
Sent from my SAMSUNG-SGH-I747 using xda premium
Call att. Go through their spiel. Then get mad cause they can't help you. Threaten to cancel your service. They well either cave immediately or transfer you to the dept that will give you what you want, which is a replacement phone. Btw, its called the customer retention department (for a reason).
composi said:
Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
Click to expand...
Click to collapse
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
Andrew149 said:
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
Click to expand...
Click to collapse
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
composi said:
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
Click to expand...
Click to collapse
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
it could just be a corrupted radio on his phone, i wonder if he just needs to change radios or odin the phone back to 100% stock
I knew it was normal because my other phone (GNex) does that as well...but LTE never comes back on my SGS3. I went back to stock a long time ago because although I hate the TouchWiz interface, i use the 'motions' ALOT (especially the direct call from messaging and the swipe to message/call), and even after going back to stock AND doing a factory reset it wouldn't work. Of course, I'm sure that as soon as I get into the store tomorrow its going to work like its supposed to, as always, but even though it doesn't seem like a huge deal because our phones boot up quickly, its still an inconvenience to have to reboot the phone after every phone call just to get my LTE back
Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
What he said... At&t doesn't offer voice over LTE or VoLTE yet. It will also wait until any open data sessions have stopped before bumping back up to LTE.
PS... Don't be a **** to customer service because they can't get 30,000 people smarter than you. We all know that would be impossible.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Happens to me too. I usually put it on airplane mode and then it comes back. Not a big deal since my Internet still works. Just not lte
sent from my GALAXY SIII
I like that you fell for the factory reset; it really pisses me off when they tell me to do that. If it work yesterday and the day before and suddenly it doesn't work then guess what is not going to fix it, that's right, a factory reset. I know there are a lot of legitimate reasons to factory reset but they throw that out like it's nothing, as if I didn't just spend 10 hours setting up the phone just the way I wanted it. If the software is so easily corrupted then just give me my money back and I will go down the road.
That said I believe this phone is a wonderful machine but if you have a factory producing hundreds of units every hour they are bound to eventually have a defect. But every person who purchased in atrix 2 should have been given a refund and an apology.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
What was so bad about the Atrix2?
This sounds like Samsung fault, hardly at&t.
It had issues addressing the SD card . It would often lose applications that you had installed, you also would not be able to access your music, pics, or videos on the SD card at random times. Everybody and their brother had a different solution for it. The biggest consensus is that it was class 6 and above causing the problem. But if that is true then motorola should have done their own beta testing and reported that. All in all the phone was a nightmare and there are forums filled to its failure. I purchase the atrix HD and it did the exact same thing.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
modest_mandroid said:
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
Click to expand...
Click to collapse
15 minutes would be nice. It takes me weeks to get all my settings put back in all my apps; my email accounts set back up; used to have to remake my grocery list but the app I've been using for years finally got a sync capability; and I have to re-beat all the levels on angry birds (very important etc. etc...
Hey guys,
I recently took my phone to the AT&T store because I felt like the service it was getting wasn't good at all; in areas where I expected full bars (my friends had 4 to 5 bars in the same spot), I would be stuck on "emergency calls only" mode. After talking to an AT&T rep at a local store, they said that the IMEI number they had on log was not the same one my phone had, so they went ahead and changed the IMEI to what my phone was. I was told it'd get better, but as soon as I left I realized I had no more data.
*I HAD LTE BEFOREHAND THIS SITUATION*
I came back and another AT&T rep said my data plan was canceled by accident, so she signed me up again. I realized now that I was only on 4G mode instead of LTE; the mobile network (when checking the settings of the phone) said HSDPA 15 instead of LTE 14.
I have no idea how to get the LTE back and I've tried a lot of things... I've tried *#2263* and switching the mobile network settings that way, and have unrestricted the RAT section as well to see if I can do anything. Nothing has worked so far.
I appreciate it !
You should not try to fix a phone that the AT&T store broke. If LTE does not work, take it back again.
Chances are that you are just going to go in circles here trying to find something that works. There are several fixes that work for some, but not others, but no one proven fix that has worked for everyone.
shortydoggg said:
You should not try to fix a phone that the AT&T store broke. If LTE does not work, take it back again.
Chances are that you are just going to go in circles here trying to find something that works. There are several fixes that work for some, but not others, but no one proven fix that has worked for everyone.
Click to expand...
Click to collapse
I have taken it back and they have told me to go to the warranty department which is far way from where I live. They basically said something internally wrong was with my phone and that they are not responsible for the damages caused...even though it was them that got rid of the LTE
Ok, then you can try the following links.
http://forum.xda-developers.com/showpost.php?p=46109337&postcount=10
http://forum.xda-developers.com/showpost.php?p=46665640&postcount=12
Just post later whether or not it worked so that others will know.
Will let everyone know if this works or not. Thanks!
Woke up this morning and have not been able to access the T-Mobile network. No changes have been made that should have impacted the ability to connect. Greatly apprecaite any help.
If you made no changes then it's either your phone or the TMO system.
Sent from my LG-D851 using Tapatalk
Well first, obviously, did you try rebooting your phone? Push into Airplane Mode and back?
Second, how is it not connecting to the T-Mobile network? No data connections? Or voice calls? Not connecting to the network at all?
Did you check your APN?
Can't really offer help if there is no accurate description of the problem at hand.
And finally, if you can gain access to post on XDA, why not contact T-Mobile themselves? As I'm pretty sure they can help you far better than many of us here with this issue of network connectivity. :silly:
Just sayin'.
I have the same issue. After a few days of getting brand new phone the data connection is messed up
Thinking of returning and getting S5
Call tmobile and have them refresh you problem solved
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
twiifm said:
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
Click to expand...
Click to collapse
Call up 611 on the phone (if possible) and say "Clear Location", that automatically clears out your phone connections and details (not your personal data) and resets the connections with the towers/antennas. You might need to speak with a rep or tech support to get that request, but they always do it if asked.
If you can't use the phone in question, call from another phone using 1-877-453-1304 and just give them your T-Mobile phone number in question and request the same.
Clear Location updates where your phone is being used and has it renegotiate its protocols, handshakes and talk, it essentially has your phone act like when it first booted up out of the box and was activated with T-Mobile.
I don't understand how the T-Mobile store didn't just perform that request/task with you when you were there....
They did do that and it worked in the store. But problem resumed when i got home
twiifm said:
They did do that and it worked in the store. But problem resumed when i got home
Click to expand...
Click to collapse
I would try the Clear Location again, just to see if it would fix it, if it doesn't, I would ask for a device swap in store to see if it works and holds.
It might be your account provisioning, but it was working fine then didn't, so it's most likely on T-Mobile's side. You can wait it out and when and if it works again, call up and request a credit to your account for the loss of service.
It seems to be your data isn't working at all but voice is, so you can check your Mobile settings and see if the APN is set to fast.t-mobile.com with IPv6.
Im going back today and swap for new phone. Im not sure if it was always working. Sometimes it works and sometimes it doesn't
When i first got the phone i went straight home and used wifi. I only noticed it 3 days later when i was outside. It was after that, that I started monitoring the problem
I get the 4G icons but little data coming thru
Yeah, I would try a device swap and see if that corrects the issue, since it seems the data reset isn't.
BTW, the 4G icon is for 3G+ (HSPA), which is slower than the actual LTE speeds. If you get LTE speeds, the phone will display "4G LTE."
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
twiifm said:
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
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That's good to hear that you finally got it to work fine.
Also, in regards to the restocking fee, it is waived if the device is defective. They should not be charging it when the device is broken, defective or not working as it should. The restocking fee is for those who just don't like their device and want to swap out for another one.
You might have to fight with them about it a bit, but no restocking fees on defective devices.