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Hey guys,
I just sold my note and bought a HTC One X. Really excited! Any one that has gone through this transition can give some tips as to whats changed in terms of Rooting, flashing roms etc?
Go to the android development and check the stickies maybe they must help u out
U should probably run the stock for a month atleast for a better performance and battery life
itismadhan said:
Hey guys,
I just sold my note and bought a HTC One X. Really excited! Any one that has gone through this transition can give some tips as to whats changed in terms of Rooting, flashing roms etc?
Click to expand...
Click to collapse
welcome aboard
http://forum.xda-developers.com/showthread.php?t=1603905
I checked them out. Is there a way to unlock the bootloader and root/CWM using a MAC? If possible, please let me know or If its possible to do those things using a virtual windows machine in a Mac? LMK thanks!
itismadhan said:
I checked them out. Is there a way to unlock the bootloader and root/CWM using a MAC? If possible, please let me know or If its possible to do those things using a virtual windows machine in a Mac? LMK thanks!
Click to expand...
Click to collapse
Wait a few weeks before and enjoy it as is, you will loose your warranty so better be sure there are no defects, also we'll get the andoid 4.0.4 update soon and from what I have seen from custom roms it really is a big improvement
Yes you can do it on a Mac, it's just basic fastboot stuff.
I wouldn't do it straight away though, just to be sure your device doesn't need any warranty stuff.
Rusty! said:
Yes you can do it on a Mac, it's just basic fastboot stuff.
I wouldn't do it straight away though, just to be sure your device doesn't need any warranty stuff.
Click to expand...
Click to collapse
Can you elaborate? Is it better to not root?
itismadhan said:
Can you elaborate? Is it better to not root?
Click to expand...
Click to collapse
I would advise not to root it so soon..I also sold sold my Galaxy Note n bought this beauty..the screen of Note was complete junk n was way too big for my liking..wasn't able make long calls due to its sheer size ..I miss the spen though..
N don't root your one x so soon ..first make sure that u don't have any hardware issues n enjoy it as it is for some time..see if any issue pops up in 15-20 days..if it's fine then u can root..coz as soon as u unlock your bootloader your warranty is gone..so wait n observe ..
Sent from my Stunning White HTC One X
Ok man thanks for the tip. I thought only if u install a custom ROM, the warranty is gone. Did not think unlocking bootloader will void it. Thanks!
Well, you don't unlock the bootloader unless you intend to tamper with it.
It's a crap policy, really.
itismadhan said:
Ok man thanks for the tip. I thought only if u install a custom ROM, the warranty is gone. Did not think unlocking bootloader will void it. Thanks!
Click to expand...
Click to collapse
They(HTC) are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty. Wait a few weeks or a month before unlocking.
I unlocked mine as soon as I got it. But the WiFi deathgrip showed up way later. Around a month and a half later. I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center.
Your call it is to unlock or not Hf with your OneX.
Incredible to read how people have there opinion ready about HTC without having any
experience other then read from the board. It's so sad to read.
death__machine said:
They are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty. Wait a few weeks or a month before unlocking.
I unlocked mine as soon as I got it. But the WiFi deathgrip showed up way later. Around a month and a half later. I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center.
Your call it is to unlock or not Hf with your OneX.
Click to expand...
Click to collapse
Laurentius26 said:
Incredible to read how people have there opinion ready about HTC without having any
experience other then read from the board. It's so sad to read.
Click to expand...
Click to collapse
Excuse me? I think you misunderstood what I said. I can't figure if you're abusing me or what. Whatever you're doing, do it more clearly
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
death__machine said:
Excuse me? I think you misunderstood what I said. I can't figure if you're abusing me or what. Whatever you're doing, do it more clearly
Click to expand...
Click to collapse
death__machine said:
They(HTC) are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty.
Click to expand...
Click to collapse
death__machine said:
I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center..
Click to expand...
Click to collapse
Laurentius26 said:
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
Click to expand...
Click to collapse
+1
HTC will repair phones that have been unlocked if it's a hardware defect and not related to over heating, I had my senny, fixed and I've read a few stories of people having their hox fixed
Sent from my HTC One X using xda premium
Ooooppps
Thanks for the input guys. I will be getting the phone this Saturday. Doing some R&D now. I want to know about the battery life? Is it better to stay stock? Or Custom ROMs/AOSP, CM - x etc
itismadhan said:
Thanks for the input guys. I will be getting the phone this Saturday. Doing some R&D now. I want to know about the battery life? Is it better to stay stock? Or Custom ROMs/AOSP, CM - x etc
Click to expand...
Click to collapse
stock has good battery, so does som custom roms, all depends on ur usage and screen brightness. all i know for sure is custom roms are gettinf me great battery AND performance. Sense has never been so smooth
Sent from my HTC One X using Tapatalk 2
Laurentius26 said:
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
Click to expand...
Click to collapse
I agree I haven't given mine for repair yet so no idea if they will repair my unlocked phone.i.e No Experience as you call it. But I do have the experience of talking to them on the phone and contact via emails & I did mention a reason as to why I haven't given it for repair yet. A valid reason at that.
"Let me make it more clear then"
My HOX I got from the UAE and I'm in India right now. I can't avail my warranty here as its local but HTC offers an option to send my phone to an HTC International Service Center but they will charge for shipping $35. I sent this mail to them whining a little bit lol. HTC was nice enough to call me back. They mentioned the same thing about me sending it to a int. Service Center since its from UAE. I enquired about why they have to send it to a international service center and why can't it be done here itself and he replied saying that since my phone is from the UAE it has different software and hardware -_- I asked how long it would take for my phone to come back and he replied upto 30 days. I neither have that much time or money, so I'll wait till I go to the UAE later this month and give my phone.
You're the one who shouldn't have his judgement ready. Just because you have a perfect HOX doesn't mean everyone has a perfect one. I'm not the only person facing the WiFi Deathgrip either. So lets just call it quits here, I hope you get a better understanding of my situation.
I'd rather pick this up http://www.flipkart.com/nokia-1280-...NMG5&ref=835df16f-4081-4fed-8a95-b0b45ee17db0 than pay HTC 35$
---------- Post added at 06:24 AM ---------- Previous post was at 06:19 AM ----------
KLUVJ said:
stock has good battery, so does som custom roms, all depends on ur usage and screen brightness. all i know for sure is custom roms are gettinf me great battery AND performance. Sense has never been so smooth
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Another point I'd like to add is that custom roms also have the 2.05 base which was leaked but hasn't been released yet. It has great performance and lots of fixes. It killed the overheating problem my HOX had. Some people find the colors messed up on the 2.05 roms but I don't.
Anyways great custom roms here thanks to the amazing devs around.
I'm using cm10 by tbalden. Jellybean is awesome
You can try talking the story nice and straight but I don't take it.
Just because you're on a trip and HTC offers you an option to send it to an international service center doesn't mean they must pay for the shipping cost isn't?
The shipping cost they are charging you are just regular international shipping cost you pay for an item, nothing fancy about it.
Reading what you're writing now HTC is not bad at all so I do not understand why you start
moaning about them without any experience.
About your last sentence, I don't have any judgement ready I'm just telling you what I think about it.
To my opinion it sucks what you are doing, it's as simple as that.
Be patient till your back from your travel, return your device to HTC and then judge,
and please don't start crying here again if HTC doesn't repair your device under warrentee because that's there right too, you unlocked the bootloader and agreed with the terms.
It's there expertise and you're just a regular customer, they have a lot more experience then you.
So fingers crossed they repair it for you.
Goodluck with it.
death__machine said:
I agree I haven't given mine for repair yet so no idea if they will repair my unlocked phone.i.e No Experience as you call it. But I do have the experience of talking to them on the phone and contact via emails & I did mention a reason as to why I haven't given it for repair yet. A valid reason at that.
"Let me make it more clear then"
My HOX I got from the UAE and I'm in India right now. I can't avail my warranty here as its local but HTC offers an option to send my phone to an HTC International Service Center but they will charge for shipping $35. I sent this mail to them whining a little bit lol. HTC was nice enough to call me back. They mentioned the same thing about me sending it to a int. Service Center since its from UAE. I enquired about why they have to send it to a international service center and why can't it be done here itself and he replied saying that since my phone is from the UAE it has different software and hardware -_- I asked how long it would take for my phone to come back and he replied upto 30 days. I neither have that much time or money, so I'll wait till I go to the UAE later this month and give my phone.
You're the one who shouldn't have his judgement ready. Just because you have a perfect HOX doesn't mean everyone has a perfect one. I'm not the only person facing the WiFi Deathgrip either. So lets just call it quits here, I hope you get a better understanding of my situation.
I'd rather pick this up http://www.flipkart.com/nokia-1280-...NMG5&ref=835df16f-4081-4fed-8a95-b0b45ee17db0 than pay HTC 35$
---------- Post added at 06:24 AM ---------- Previous post was at 06:19 AM ----------
Another point I'd like to add is that custom roms also have the 2.05 base which was leaked but hasn't been released yet. It has great performance and lots of fixes. It killed the overheating problem my HOX had. Some people find the colors messed up on the 2.05 roms but I don't.
Anyways great custom roms here thanks to the amazing devs around.
I'm using cm10 by tbalden. Jellybean is awesome
Click to expand...
Click to collapse
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.
Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?
Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.
@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well
lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business
Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm
shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
Click to expand...
Click to collapse
You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific
mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Well, it seems another thread blaming Htc brand.
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.
mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
Click to expand...
Click to collapse
I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
Marshall1975 said:
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
Click to expand...
Click to collapse
Thanks for the input, I guess thats why their disclaimer says "May Void Warranty" :good:
Indeed so. Just quite refreshing that even the guys at the other end realise that flashing custom roms does not in any way make hardware fail.
Why did they change the board? What the problems? Battery drain? Screen flicker?
Thanks
Sent from my HTC One X using XDA Premium HD app
Sent mine away on Thursday due to a faulty digitizer with a relocked bootloader and things seem to have went smoothly. Using their tracker my status today went from "in repair" then briefly to "repair complete" then back to "in repair". Now it's reverted back to the very first stage "request initiated". Not sure what's going on now, might have to give them a call.
The screen would not come on when you pressed the wake button, only the soft keys at the bottom. Funny old thing mine went from in repair right back to awaiting phone. Gave them a bell and they said it had already been picked up by UPS. Good service thats for sure.
Marshall1975 said:
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
Click to expand...
Click to collapse
Oh my god, I've been holding off ROOTING ETC for this exact reason.
Is this the actual HTC repair centre?
Or was this some sort of general Repair Centre?
Thanks for the info !
Marshall1975 said:
The screen would not come on when you pressed the wake button, only the soft keys at the bottom. Funny old thing mine went from in repair right back to awaiting phone. Gave them a bell and they said it had already been picked up by UPS. Good service thats for sure.
Click to expand...
Click to collapse
If that's the case then mine is probably on it's way back to me. I'm blown away by their customer service, my bootloader was relocked and I had no proof of purchase but they still fixed it for free - amazing.
---------- Post added at 04:54 PM ---------- Previous post was at 04:50 PM ----------
Wilks3y said:
Oh my god, I've been holding off ROOTING ETC for this exact reason.
Is this the actual HTC repair centre?
Or was this some sort of general Repair Centre?
Thanks for the info !
Click to expand...
Click to collapse
I believe it's HTC's certified UK repair centre, Regenesis I think they're called
My bootloader was also unlocked and they repaired it for free.
HTC One X Service
Just wanted to add that I sent my 3 branded one x off to htc uk on thursday and got it back all fixed and working perfectly the following tuesday, Also my one x was unlocked and also had a custom rom on it as well and nothing was said and I was not charged for the service which was for a replacment screen due to the yellow patches issue. they even fitted a whole brand new digitiser as well into the bargain.
I am one happy customer and now my one x feels solid and has a perfect screen like it should have had in the first place lol
Well done HTC UK great service and very fast repair.
Reckon I should try and send my arhd unlocked one x off because of WiFi and one barely working UI capacitive button?
Sent from my HTC One X using xda app-developers app
Should be fine. Just relock the bootloader and RUU back to stock
Hi Guys
im really sorry to post this been i have been trying to use the search function all morning but it doesn't seem to be working for me (see attached)
Anyway, now to the question in hand....i need to send my phone back to HTC for repair, but as i have unlocked my bootloader "apparently" it no longer falls under the warranty...
therefore is it possible to get the bootloader back to "locked" as the Customer Service guy told me that if its Re-locked or Unlocked they wont do a thing under warranty
can anyone please help....and once again im sorry this may have been covered before, but my search is not working
Do you happen to have an S-OFF device?
If not, we can't help you.
TToivanen said:
Do you happen to have an S-OFF device?
If not, we can't help you.
Click to expand...
Click to collapse
nope its s-on.....ok that answers that one then...thanks for your quick reply
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
dr9722 said:
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
Click to expand...
Click to collapse
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
Where are you, where was your device purchased, and how long ago?
f4flake said:
Where are you, where was your device purchased, and how long ago?
Click to expand...
Click to collapse
Im in Watford, UK
Buymobilephones.net (Who have just got in touch as said its a well known fault and you have to go back to HTC)
July 2012
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
f4flake said:
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
Click to expand...
Click to collapse
ahhh ok.. when i get time ill try read through the transcript...just wondering do i argue with them about it first before i send the phone, or let them collect the phone then get argue with them after they wanna charge me
Manc said:
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
Click to expand...
Click to collapse
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
Wilks3y said:
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
Click to expand...
Click to collapse
kool...so im gonna put it back to stock , relock the bootlader and phone up
better start goiing through the board for the stock rom thread now lol
Bear in mind that consumer law is with the retailer not the manufacturer. If your retailer tells you to send it to HTC, get it in writing so that you can claim potential future expenses.
Last week I was taking some photos with my M8 and noticed that they were just absolutely awful. I know the M8 doesn't have the greatest smartphone camera out there, but these shots looked like they were being taken through a cloud. Naturally I called HTC and explained the problem to them. They told me that I could do an exchange if I paid $19 for the shipping to and from them. I agreed and shipped my phone out a few days ago. Today I received an email telling me that my phone is out of warranty and if I want it fixed I have to pay $290. As soon as I read that I realized that I had forgotten to return my phone from "S-Off" to "S-On" before sending it. After Googling if that was the issue, I read that HTC usually doesn't care if you're S-On or S-Off since they occasionally ship devices out with S-Off on accident (I'm not sure if this is true, though). So I'm not sure what else it could be. I called again, made sure they knew I had the Developer Edition, and the representative told me to call back in a couple days and they'd be able to explain everything to me. Now I'm extremely worried that I'm either going to have to pay $290 or just deal with the issue for the remainder of the time I have with the device.
Does anyone have any experience with the HTC warranty department that can tell me what might be going on and how to deal with them in the event that this doesn't go my way? Thank you!
It is caused by the coating on the camera. There had been a lot of threads about the issue. I have not had that problem yet on my phone but if it does show up, it is good to know there is no need to panic because it is just a simple fix.
Normally, HTC reserves the right to void your warranty if you unlock the bootloader. But seeing as the DE comes with the bootloader unlocked, its never been clear to me how the warranty works in that case, I'd be curious to hear how they respond.
And yes, as the previous response states, the "cloudy" photos is an issue with the camera glass or coating being easily scratched, which is easily fixed by polishing with toothpaste, Turtle Wax, etc.
****. I just sent back my old one and forgot to s-on. I hope it doesn't happen with me. I'll have them send it back before I pay them any more money. I've had problems with both my replacement and original. I'd like to switch to a whole new phone at this point.
rossida said:
****. I just sent back my old one and forgot to s-on. I hope it doesn't happen with me. I'll have them send it back before I pay them any more money. I've had problems with both my replacement and original. I'd like to switch to a whole new phone at this point.
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Unless its a Dev Edition like the OP, S-on or off doesn't matter if you unlocked the bootloader. They have a record of your IMEI when you unlocked.
redpoint73 said:
Unless its a Dev Edition like the OP, S-on or off doesn't matter if you unlocked the bootloader. They have a record of your IMEI when you unlocked.
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Well I contacted HTC and they said warranty is voided when s-off. Trying to see what they can do since I can't afford the full price of this phone. Tbh I would go back to my s4 and send both these phones back. I'll try to keep my progress updated here. The replacement I got is also defective in speakerphone during calls and GPS locking. I pray they allow me to send this replacement back and not have to pay an insane amount for this.