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Hi all,
I am well aware that this has been asked before, let me start off. I'm also aware that this hasn't been answered yet. I am trying to unlock 2 slides for use on any network but they are not activated so I cannot just call t-mobile for the unlock codes. I would rather not have to pay some website for something that may or may not be successful also, so I am reaching out to the brightest people I know over at XDA because hey, if anyone knows its you guys...
I guess the question is How do these sites, t-mobile, or anyone else for that matter calculate or "come up with" these unlock codes based on the phones IMEI number? There has to be some sort of mathematical equation or more likely, some program which makes this happen. I have asked for unlock codes before for going to Mexico and its always a PITA dealing with customer service reps. these are for sale so i doubt they would be very receptive anyway.
Thanks to everyone in advance.
Well I guess no one here knows or would rather not give out the secret. Honestly, the programs that a lot of those places use to determine the subsidary unlock code more or less just takes a 'guess'. It uses certain criteria to figure out the code, the imei number is most peoples guess but I've seen a program (actually listed on the front page of XDA) that can change the imei number - so I doubt it's that. Why would I say the software just takes a guess? Well...
When you look at the disclaimer on those sites it will say something to the effect that the codes are not guranteed to work, or that there is the "occasional" phone that can't be unlocked by them. There probably is no software, they just have a business contract with carriers to sell the codes so they both make profit off of something that's legally free. Also, call your carrier, they can't unlock every phone they carry - go ahead, ask them if they can. A smart tech will inform you that it's impossible because the manufacturer failed to provide them with the code. If you truly want the unlock code, you have to call the manufacturer, like HTC. Carriers only have to provide you with the subsidary unlock code if they have it, otherwise you're screwed, that law has no standing with the manufacturer.
I will say though, there is an equation used to generate the codes but it could vary model to model or company to company. If you can find a smart enough person with enough time on their hands you would be loved by everyone in the phone world.
Thanks
KCRic said:
Well I guess no one here knows or would rather not give out the secret. Honestly, the programs that a lot of those places use to determine the subsidary unlock code more or less just takes a 'guess'. It uses certain criteria to figure out the code, the imei number is most peoples guess but I've seen a program (actually listed on the front page of XDA) that can change the imei number - so I doubt it's that. Why would I say the software just takes a guess? Well...
When you look at the disclaimer on those sites it will say something to the effect that the codes are not guranteed to work, or that there is the "occasional" phone that can't be unlocked by them. There probably is no software, they just have a business contract with carriers to sell the codes so they both make profit off of something that's legally free. Also, call your carrier, they can't unlock every phone they carry - go ahead, ask them if they can. A smart tech will inform you that it's impossible because the manufacturer failed to provide them with the code. If you truly want the unlock code, you have to call the manufacturer, like HTC. Carriers only have to provide you with the subsidary unlock code if they have it, otherwise you're screwed, that law has no standing with the manufacturer.
I will say though, there is an equation used to generate the codes but it could vary model to model or company to company. If you can find a smart enough person with enough time on their hands you would be loved by everyone in the phone world.
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Click to collapse
thank you for that explanation. i figured as much just from years of wanting to unlock my devices and only recently being able to demand it from the carrier. The new law stating that we may unlock and "jailbreak" our devices is a tweakers dream come true but it doesnt help much with unactivgated devices unless you wish to pay for it. I would still like to know how they do it, but rather I would like to meet some body with that free time, general know how and resources to find these unlock codes or even, better yet make a market app available for download for $20 bucks. im sure people would pay it.
How many times have i owed T-mobile money and wanted to slap a cingular chip or even att in there (now the same company)? somebody will simplify this. maybe this thread will get the ball rolling. Either way, inquiring minds need to know.
XDA - I'm calling you out. Who can do this?????
(Please Help, TIME SENSITIVE)
I need help please, I post adds on CL and buy/sell the items on fleabay. I usually don't check the EMEI or any other numbers and have been fine until now. I was under the impression that if the phone is black listed, unlocking it would fix the issue... Am I incorrect??? If not, what can (besides refunding the $$$), be done to the phone to make it work on the T-Mobile network? IF unlocking doesn't correct the issue?
Thank You, in advance for your help everyone...
My correct Email is [email protected]
The yahoo Email that is attached to this account is abandoned, and I can no longer access it.
The Control Panel will not allow me to update my email. It states that the email is already taken.
So I believe I have two accounts on this site. I've already messaged XDA about the issue
I don't think there's anything legal that can be done if T-Mobile has blacklisted that IMEI, besides it maybe working on another Carrier? i.e. ATT but I don't know about that.
I think your chances of getting it work on T-Mobile again are in the neighborhood of .01%
Yeah if it's a T-mobile phone and T-mobile blacklisted the phone, it will NEVER work on T-mobile. Sim unlock might or might not work on another network such as AT&T as I've heard they now share blacklisting. Might work overseas.
Refund the money, get it unlock to see if it work on AT&T, resell it on CL/Fleabay and make sure the listing shows that it's a BL T-mobile phone.
Was It pass due account?
Sent from my SCH-I535 using xda app-developers app
chino0826 said:
(Please Help, TIME SENSITIVE)
I need help please, I post adds on CL and buy/sell the items on fleabay. I usually don't check the EMEI or any other numbers and have been fine until now. I was under the impression that if the phone is black listed, unlocking it would fix the issue... Am I incorrect??? If not, what can (besides refunding the $$$), be done to the phone to make it work on the T-Mobile network? IF unlocking doesn't correct the issue?
Thank You, in advance for your help everyone...
My correct Email is [email protected]
The yahoo Email that is attached to this account is abandoned, and I can no longer access it.
The Control Panel will not allow me to update my email. It states that the email is already taken.
So I believe I have two accounts on this site. I've already messaged XDA about the issue
Click to expand...
Click to collapse
no unlocking it wouldnt fix the issue, once the phone has its IMEI blacklisted, the only (legal) way to get it whitelisted again is for the prvious owner is pay off the phones balance, and thats only if the IMEI was blacklisted due to not paying the bill. If it was blacklisted because it was reported stolen, your SOL.
The only thing you can do, is unlock it and try to sell it as an unlocked device. But other then that, you will not get what you payed for it, due to it being blacklisted on a carrier.
Always gotta check those things on craigslist, people always think "it will never happen to me" untill it happens to them
Unlock it and use it on Att
Sent from my SGH-M919 using xda app-developers app
T Mobile black listed one of my phones I got through insurance. I called them and told them it was a mistake. Within hours I had my phone un blacklisted. Call customer support ( a few times if needed ) and ask them to reinstate your phone.
lildanik said:
T Mobile black listed one of my phones I got through insurance. I called them and told them it was a mistake. Within hours I had my phone un blacklisted. Call customer support ( a few times if needed ) and ask them to reinstate your phone.
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Click to collapse
this isnt a good idea, in your instance, it was their mistake in the first place. The op's situation, what more then likely happened is that the seller of the phone sold him the phone, then reported it stolen. If its reported stolen, they arent going to just "reinstate" it
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
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Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
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Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
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Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
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Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
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Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
Hi guys, I want to pre-order Samsung Galaxy Note 10 or Note10+ phone from carrier and unlock it for my local sim card. I'm trying to find the best variant for me, but I have noticed that there are a lot of different variants of this phone. Which one is the best choice for sim unlocking purposes or they have the same baseband hardware? Also I heard that some of them may be hard locked by carrier.
SM-N975F; SM-N975F/DS; SM-N975U; SM-N975U1; SM-N975W; SM-N9750/DS; SM-N975N; SM-N971U; SM-N971N; SM-N970F; SM-N970F/DS; SM-N970U; SM-N970U1; SM-N970W; SM-N9700/DS; SM-N970N; SM-N976F; SM-N976U; SM-N976N
Thanks
just a heads up.. new security is no joke.. i used an AT binary and ran a few commands on a n976v and it killed my imei completely.. i assume if u dont kno wat ur doin dont try urself as it seems a few wrong commands and ur done for
elliwigy said:
just a heads up.. new security is no joke.. i used an AT binary and ran a few commands on a n976v and it killed my imei completely.. i assume if u dont kno wat ur doin dont try urself as it seems a few wrong commands and ur done for
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Click to collapse
DOH! Can you get it fixed? Samsung warranty?
Mr. Orange 645 said:
DOH! Can you get it fixed? Samsung warranty?
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Click to collapse
i already got it replaced with a brand new one since it was still within the satisfaction guarantee
Sent from my SM-N976V using Tapatalk
elliwigy said:
i already got it replaced with a brand new one since it was still within the satisfaction guarantee
Sent from my SM-N976V using Tapatalk
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Click to collapse
Good deal! Bet you were sweating it for a minute.
This whole thread looks like a scam. Users with only a few posts, posting huge amounts of text with various model number etc. Then linking to a website.
Stinks of a scam to me guys. I'm reporting it.
vinokirk said:
This whole thread looks like a scam. Users with only a few posts, posting huge amounts of text with various model number etc. Then linking to a website.
Stinks of a scam to me guys. I'm reporting it.
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Click to collapse
the op was simply trying to ask what model he should buy that he can unlock and use with his local carrier... whats wrong with that?
Hi guys, can someone please explain how to enter sim unlock code? my note10+ us cellular phone does not ask for code for some reason(
I have made wipe, cache and dalvik cache cleaning but the problem still there.
how to activate pop up menu for entering code?
thnx
angelorodriguez said:
Hi guys, can someone please explain how to enter sim unlock code? my note10+ us cellular phone does not ask for code for some reason(
I have made wipe, cache and dalvik cache cleaning but the problem still there.
how to activate pop up menu for entering code?
thnx
Click to expand...
Click to collapse
u sure it needs one? whats us cellulars device unlock policy
elliwigy said:
u sure it needs one? whats us cellulars device unlock policy
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Click to collapse
it's so diffictult unfortunately, so I'm searching for other way
us cellular policy:
Eligibility
For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?
The requesting party:
Must have an active account with U.S. Cellular or
Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
Is an individual owner of an eligible device
Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
U.S. Cellular may not be able to unlock a device.
U.S. Cellular cannot guarantee that an unlocked device will operate on another carrier’s network and/or perform as it would on the U.S. Cellular network
Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.
angelorodriguez said:
it's so diffictult unfortunately, so I'm searching for other way
us cellular policy:
Eligibility
For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?
The requesting party:
Must have an active account with U.S. Cellular or
Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
Is an individual owner of an eligible device
Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
U.S. Cellular may not be able to unlock a device.
U.S. Cellular cannot guarantee that an unlocked device will operate on another carrierâ€[emoji769]s network and/or perform as it would on the U.S. Cellular network
Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.
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Click to collapse
i used to work for us cellular years ago and at the time their 4g lte devices were already unlocked.. unless they changed it since then..
Sent from my SM-G975U using Tapatalk
elliwigy said:
i used to work for us cellular years ago and at the time their 4g lte devices were already unlocked.. unless they changed it since then..
Sent from my SM-G975U using Tapatalk
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Click to collapse
at this moment it's really difficult to get sim unlock directly from us cellular because they have changed sim unlokcing policy(
I own us cellular phone as well and will search for third party service
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
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Click to collapse
One possible explanation could be "I'm going to England on vacation and want to use a local SIM card for service while I'm there."
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
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Click to collapse
I will second guyd's recommendation. The reason in your case might be you haven't had an account long enough, or the phone long enough with the account you have, or something along those lines. I remember a carrier I was on (AT&T or Tmobile) used to have a 6 month period if on a prepaid account, or similar restrictions. But I actually got the code sooner than that just by asking. But I think I was maybe 3 months into the period on a long standing account where I hadn't had any other phones unlocked.
But the way people used to try to get around that was by making the request related to international traveling. But it wasn't 100%. Some people would try a few times before it working.
I also think people reported that using chat worked better than calling, or the other way around.
they all liars, i tried unlock my phone i paid $13 After 25 hours they send me code did not work at all and now im trying get money back
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
Click to expand...
Click to collapse
you cant just call in and get a unlock code lol... the sprint department i work in is customer account services which handles all those calls.. Sprint along with every other carrier sees device unlocking as achurn clue since typically people want to unlock to use their phones on another carrier sothey give themselves that "last chance" to save a customer.
with that being said, no one u can talk to over the phone at sprint has the ability to unlock phones... they create a case which goes to a dedicated back office team that goes and unlocks it on the back end.
They will notify you via whichever means you requested when the case is created. It typically will take 1 to 3 business days unless they are backlogged at which point it can take up to 5 business days.
This is all of course assuming you meet the requirements which typically means device is fully paid off, phone has been active on Sprint at least 50 days (i think its 50 if i can recall) and account is in good standing i.e. not in collections or suspended for non pay etc etc.
Its done on the backend servers so usually just need the phone to b turned on and connected to the internet. I believe they also send you a code.
All they can do over the phone is create the case and check in the system if its unlocked or not.
guyd said:
One possible explanation could be "I'm going to England on vacation and want to use a local SIM card for service while I'm there."
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Click to collapse
tgen they will only submit a request for intl sim unlock and not domestic lol
serhioalmadarez said:
Sprint support is really sucks( I have sent a numerous messages as well but they responding with canned messages and reffering to their horrible policy:
Sprint Postpaid Devices
Sprint will unlock a device from Sprint's network under the following circumstances:
The device is SIM Unlock capable
The device must be or have been active on the Sprint network for a minimum of 50 days
Any associated Service Agreement (or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed.
The associated account is in good standing
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
For SIM unlock-capable devices (generally most devices launched after February 2015), Sprint will automatically unlock postpaid devices when they becomes eligible.
Sprint Forward Devices
Sprint Prepaid will assist with unlocking a Sprint Forward device under the following circumstances:
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.
The device has been active on the associated account for at least 12 months with the account active at that time.
Sprint Forward customers must contact Customer Care to request that their device be unlocked. If you believe you meet the above requirements and would like to request that your SIM unlock-capable device be unlocked, contact Sprint Prepaid Customer Care.
I think I will search for unlocking solution online
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Click to collapse
i think that rep did a great job explaining the exact policy in detail which is more than what most get.
If you a gripe its not the reps fault, they are just doing their job and adhering to Sprints policies and procedures.
sanchezpersetto said:
I called them yesterday five times. After a lot of discussion about why I wanted to leave Sprint she provided me "domestic" unlock codes but told me they would not work on any US network. According to Sprint's information on their legal site she is right. At the 2nd paragraph in the top section “Unlock your Sprint device” and the 5th paragraph under the “Unlocking FAQs”. I’m so frustrated with the hassle and finger pointing from Sprint. After the law passed last summer I'm not sure how they can make their software where it stops the phone from working on another network? The are basically spinning the law language and saying that “Sprint has no technological process available to do this”! Well come UP WITH A PROCESS SPRINT!!! I’m hating them more by the minute.
According to Samsung today they say they have nothing to do with it and it is totally up to Sprint. Sprints says it is the way their phones were manufactured to work for them by Samsung. Is this all just BS to keep you from leaving Sprint?
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i assume the code they provided is probably an msl code or somethin that doesnt fully unlock the device.. im suprised they did that for you, you should be greatful lol
bianciadellino said:
In my opinion it is all a shame on Sprint's part. They have internal policy that keeps them from contacting Samsung to actually unlock the phones. So if you meet all of their criteria and they will give you a code. That makes it look like to the press and FCC they are complying voluntarily but actually refuse to let Samsung unlock your Note10 for domestic use. The reason I believe this is how it would work is that no competing carrier can enter the 8 digit code on your Note10 screen. That method with placing the code is exactly the way sprint does it when you need an international unlock to use it in Europe or other countries!!!! They have instructed Samsung to only allow it to unlock for foreign carriers yet they say on their legal page..."Sprint has no technological process available to do this" while they appear to by complying with the FCC directive. I just really love this statement on the legal page referenced above "Even if unlocked, Sprint devices will not necessarily work on another carrier's network." NO THEY WON'T WORK BECAUSE SPRINT WON'T LET THEM WORK!!! How stupid do they think American customers are? I guess pretty stupid since they are getting away with it. Shame on you, Sprint
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Really? lol i mean i dont have sprint for coverage reasons but you make it spund like theyre the only company with policies like this.
How do you think myself and other big red users feel when they implemented their new unlock policies? Verizon requires the phone to be activated on the verizon network then you must wait 2 months for an unlock regardless (unless military or govt) and they originally had an agreement with the fcc but managed to get out if it early.
I reiterate Sprint does not have the means to fully sim unlock a device on the spot but do have a means to generate an msl code or other unlock code but as youre aware its a way to fully unlock the device.
And its also a fact that just bcuz a phone gets unlocked doesnt mean itll work everywhere, this is with any device with any company. Sprint cannot guarantee someone elses network lol. If you choose to leave a d tale ur phone why would they guarantee it? They wouldve been dead in the water lol
Hello.
I’ve got a Samsung S22 I purchased from Samsung’s website when it came out (about 1 year ago). It came in an At&t branded box, and it is indeed locked to At&t. I requested an unlock code through them, they said they aren’t able to provide unlock code Because “it is not in the database of devices sold by At&t”
I’ve called At&t several times and each time they tell me the same thing.
I did reach out to Samsung and they said they have no unlock codes, only the carriers can provide this.
The odd thing is that I bought two phones at the exact same time and one of them was able to be unlocked by requesting the code from AT&T’s site.. it took about 5 minutes and they emailed me the code.
I’m curious if there is any other way to unlock, or am I just stuck?
I do see people selling unlock services on eBay or other sites.. Do these people have other methods, or are they just somehow “tapping in” to AT&T’s database?
Any guidance is greatly appreciated!
Thanks.
Give a link of the site of the store where you bought both phones.
Directly from samsung.com, got the pre order discounts with trade in.
I'm sorry for your purchase problems.
Check your documentation carefully if you ordered both phones as unlocked (or US Cellular) on the order.
If so, refer to your order and demand that Samsung fulfill its sales commitment.
If you ordered AT&T, you should indeed receive the codes from AT&T.
The vendor, Samsung, is responsible for their absence from the database.
When speaking with Samsung help line 800.726.7864, each time they are adamant that they can't provide unlock codes, only the carriers.
Any idea how I would proceed?
Review the order page and see if it says they don't supply the code.
Don't talk to a regular consultant, but demand a call or email contact to sales support or something like that.
Even better if you write an email, which will cause them to have to respond in writing, so that you have proof of correspondence. In that case, don't talk on the phone again.
Let them know what they claim at AT&T about the device not being in their database, which could mean that Samsung is not reliably fulfilling its sales offer. Since it didn't send the device number to AT&T, so it should have done so, since it offered the phone for AT&T's network.