Last week I received three Galaxy Nexus phones which were shipped by Verizon after ordered on line. It wasn't the first day they were out, but quite close. One of the three has been having far more problems with dropped internet connections and showing weaker signals, or no reception at all, in locations where the other two phones do much better.
There was one other thing about the faulty one. While two came with the SIM cards in the larger card to be punched out, one had the SIM card already in the phone when received. It wasn't pushed all the way in, but was sticking out from the slot where it goes. I'm wondering if this means anything--could there have been enough time for Verizon to have already received a return and send out one someone else already returned due to problems? Anyone else receive their "new" phone this way?
Regardless, I'm going to the Verizon store tomorrow to hopefully exchange this for another phone, but I do wonder if there is meaning to the SIM card not being in the same location as the other phones.
This is weird. When I woke up I restarted my HOX and suddenly signal kept dropping. Keeps saying preparing sim card. What could be causing this? I don't want to keep factory resetting. Seems to be a really great phone but now I don't know if I should return it. Please if anyone can help.
Sent from my HTC One X using xda premium
i have the same problem several times a day...
think it started after the recent update, but could be a coincidence
mi to i have to weak signal on my one x and my htc hd 2 full signal two cellphone stand same plase one x have 2 signal hd 2 ful ??
enyaj said:
This is weird. When I woke up I restarted my HOX and suddenly signal kept dropping. Keeps saying preparing sim card. What could be causing this? I don't want to keep factory resetting. Seems to be a really great phone but now I don't know if I should return it. Please if anyone can help.
Sent from my HTC One X using xda premium
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Click to collapse
Got exactly the same thing, was told by HTC it was faulty. Send it back for a replacement.
Check out http://forum.xda-developers.com/showthread.php?t=1613521
Sent from my HTC One X using Tapatalk 2
are you using a call blocker? I was getting weird issues when using root call blocker. I had to uninstall it, had read from the app devs they are working on the problem
Sent from my Xoom using xda premium
mine is still stock, but I only had problems after I updated 2-3 days ago
had really great signal before upgrade... havent tried restoring fabric settings, but am searching for custom rom, and will try that out
Already happened to me three times where suddenly "preparing sim card" appears and I lose signal. Had to hard reset all the time. Unfortunately, htc shops here in the Philippines are crap. They say they have to send it to service center even if the phone is a week old. For what? So they open it up? I don't want to have a week old phone opened and fixed. I want a replacement.
Have the phone for 2 week now, and today i also faced this problem for the first time T_T (running stock 1.28)
Just great, first the yellow spots that didn't went away and now this problem on top of it ?
I hope it was a coincidence and hope i won't get worse.
I had my microSIM replaced and so far, crossing my fingers, signal has been full almost all the time. I just had the original SIM cut before, so I hope that was just the problem.
I've read about sim cards been cut to micro sim been a possible cause.
Sent from my HTC One X using Tapatalk 2
Similar fault here with factory micro Sim
Sent from my HTC One X using Tapatalk 2
In Slovenia one carrier has this problem. Only SIM cards older than 2 years work so it is a SIM problem. When I asked them about when they will solve this they told me it's HTC's problem and that HTC is working on the problem. Maybe the next update will fix it. SIM cards of other carriers work ok. So if you can, try cards from other carriers. If anyone knows how to fix this I'd be grateful. I don't want to switch my carrier because other two's 3G network is [email protected]
So I mainly use my phone for texting and that's usually over WiFi but last week I noticed that I wasn't getting any reception and I clicked in settings and noticed that the Cellular Service was set to CDMA instead of GSM. I clicked on GSM but it said that there was no SIM card inserted and switched back to CDMA. I checked the back to make sure that the SIM card was there and it was. I took the SIM card and checked it with someone else's phone and it worked perfectly but when I used their SIM card, my phone still would not switch to GSM.
Does anyone know if there is any fix to this? I'm pretty good about not dropping my phones and definitely have not dropped this phone so I'm not sure what may cause the SIM read to malfunction. Going to go to the Verizon store this weekend to get it checked but the problem is, I'm not with Verizon so I might not get a cheap fix for it. Any suggestions would be great! Thanks!
EDIT:
Mr.Highway, thank you for putting it in the right place. I'm new to this whole thing.
To anyone else: do you think getting a voltage meter and checking to see if the SIM card area gets electricity would help?
EDIT:
Called HTC and Verizon and they won't fix it because I'm with a different carrier. And I don't fully trust myself in switching out the SIM card reader...help?
joshywashie said:
So I mainly use my phone for texting and that's usually over WiFi but last week I noticed that I wasn't getting any reception and I clicked in settings and noticed that the Cellular Service was set to CDMA instead of GSM. I clicked on GSM but it said that there was no SIM card inserted and switched back to CDMA. I checked the back to make sure that the SIM card was there and it was. I took the SIM card and checked it with someone else's phone and it worked perfectly but when I used their SIM card, my phone still would not switch to GSM.
Does anyone know if there is any fix to this? I'm pretty good about not dropping my phones and definitely have not dropped this phone so I'm not sure what may cause the SIM read to malfunction. Going to go to the Verizon store this weekend to get it checked but the problem is, I'm not with Verizon so I might not get a cheap fix for it. Any suggestions would be great! Thanks!
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What rom are you running? I'm assuming stock?
Sent from my Incredible 2 using xda premium
knipp21 said:
What rom are you running? I'm assuming stock?
Sent from my Incredible 2 using xda premium
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It started to not get signal in CM7 so I reflashed CM7 but that did no good. I then unrooted the phone and returned it back to stock, was still no good.
Miss read.
Hmmmm odd if you wanted a cheap repair you could try repairuniverse.com I think. Just Google the part and its for sale somewhere
Thread moved to Q&A
If I helped, give thanks, if you please.
........Death before dishonor........
Anyone have suggestions?
I recently damaged my nexus. I activated a droid1 temporarily. I received a replacement from asurion. Activating was done online. I was sent a brand new sim card. I remember specifically in 2011 when i got the gnex brand new, I was having issues with it. So i reactivated my old phone (droid 2) . Well when I was troubleshooting the device I was informed any time you switch from a 3g device you cannot go back to that sim card it is bad. Yet I was just able to switch from a droid1 to my new gnex with my old sim card, from activating online. Weird huh?
Also weird, upon reactivating my data package received a discount and I am not the primary line.
Any input would be appreciated.
Also, I thought this time I would be running stock, not unlocking or rooting. But its already been 5 minutes and I cant even download skype for ****** sake....
Well good sir, a few months ago, Verizon got tired of shelling out for new SIM cards every time someone went from 3G back to 4G... So despite what it says you can reactivate an old SIM card.
Sent from my Galaxy Nexus using xda app-developers app
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
fasterfoxy said:
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
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Click to collapse
If the phone is working fine with a friends sim card . There is nothing more then a issue with your sim. go to the store and have them to give you a new sim card or flash the one you have. I had that issue similar here with at&t all the time.. sims would just loose network.. The fix for me LEAVE AT&T
Good luck.
Yes, I replaced the SIM card and I got a new one.
Just trying to eliminate all the options, I just did a factory reset again, and put it back the SIM card, located outside in an area where I know there is a strong signal and the phone was able to connect to the network and I install the account ans the apps just to test the data connection and it works fine. I was outside for 20 minutes with no problem. Later go back in the building, as soon I was inside for a few minutes the phone lose connection and the circle is back, then reboot again several times, and the phone does not recognize any network, Searching and no network is available.
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
erica_renee said:
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
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Click to collapse
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
jcervantes11 said:
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
Click to expand...
Click to collapse
You could be right.. or maybe even the provider having issues with that tower .. its a tough thing to figure out..
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
fasterfoxy said:
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
Click to expand...
Click to collapse
Anybody with same provider as you? Invite them in you're home see if they have connection. It's best if the person have same phone and same company. Can you send directly to Samsung? I have bad phone service my area with s2 and note 2 but my friend with evo 3d has more bar then me and its made by htc but could be two things ur phone crapping out on you which need repairment or like the guy above said tower signal getting weaker. It is hard to find out. Maybe for now for a bit since it's screw up try a rom but then again rom doesn't control radio settings section but wouldn't harm. Good luck.
I'm having the same issue since last month... but with any SIM card.
The network signal strengh rests between -89 to -110 dBm. (Horrible)
The network type is always UNKNOWN:0.
What I already tried:
- Using other SIM.
- Flashing Stock ROM
- Flashing Custom ROM (CM 10.1)
- Flashing all 5 avaliable modems.
What happens:
When I get VERY close to a network antenna... I can make calls and stuff...
What can be happening:
Hardware issues - T-Mobile latest LTE unlocking update maybe burned my antenna (or some network signal related hardware).
Software issues - Can't see how since I used many variations of ROM/Modem.
I live in Brazil and my network is TIM 47. I have a Samsung Galaxy Note II T889.
If anyone can confirm perfectly to me what composes the T889 antenna components... that would be nice...
I want to buy those parts from eBay and trying fixing my phone.
Thanks for your feedback it's really valuable becasue it's almost the same situation. Today I cleared up the situation with Samsung, if I want to be service under the warranty I have to bring the phone to one of repair centres in USA which it's kind of problem because I can do it only in the weekends but not impossible or what I'm doing tomorrow is to have an assessment by one of the repair centres in Toronto and I have to pay in this case, if it's something reasonable.
In my case I did not update the phone in 2 months at least so it's not software in my case, but one difference could be I got a new job 3 months ago, in my previous job the majority of the time I got 5 bars , I guess the cell tower was close to that place, and in my house the coverage it's good. In my new job, my office it's in the middle of the building, far from the windows, so the signal always was really bad, 0-1 bar.
Wondering if could be possible that a bad connection can burn the antenna or the circuit that controls the connection.
The other thing is there are many customers specially for the Galay S4 complaining about a similar problem, and I did not find any answer on how to fix this problem.
I'll post any update just in case it can help someone else.
Thanks.
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
darekz said:
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
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Click to collapse
Well... I did... and the problem persists.
Try to enable and disable wifi calling.
Sent from my SGH-T889 using xda app-developers app
A also have this problem with T-Mobile Note 2 and have already tried everything you guys have...I guess I got no choice but to request a replacement which sucks because my phone was pristine and worked perfectly otherwise. It's just the damn weak to no signal that's driving me crazy. Especially since I'm paying for premium data coverage and it's pretty much money in the trash every month.
That's it. I made the call and the replacement arrives in a couple days. They offered me the "jump" program. Anyone on that? Is that worth doing on T-Mobile?
I traded an unlocked i317m for a g pro. I just picked up a unlocked t889 as welll. The person with my old i317m want my t889 since hes using simple mobile. Problem is when I went to trade I put his sim in my t899 it wont register on tmobile. Seems its only working with at&t as thats the service I have. Now with the i317m I gave him originally it works with any sim. How is this possible that a unlocked tmobile t889 wont register with his sim on tmobile network but the unlocked i317m works with any sim?
Yesterday I replaced the microUSB module that is connected with the antenna and replaced the SIM card module too.
That did NOT worked.
So... the problems is problably on the mainboard/chipset... too expensive to fix.
Another big hardware failure for Samsung's history.
I've had the replacement for about a week now. So far no signal problems. It's like when I first got my original phone. I'm sticking with the note 2 for at least another 6 months since I joined the jump program. Can't wait to see the note 3 next week
Update just to close this case
Well, after I sent the phone for repair to Samsung USA, I got it back and the problems happened again after a few days, then I sent it back for the second time to Samsung, got it back and the problem happened again after a few weeks. Basically, I'm getting rid of this phone, now the warranty is already expired and half of the time the phone was full of problems with the network.
The lesson in this case is to avoid getting hardware from the first batch (to wait a few months after the launch) or without a long term warranty (3 years), and probably will be my last Samsung device.
:crying:
Diesel-30 said:
Can't wait to see the note 3 next week
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Click to collapse
You mean Note 4, no?