Since the update to IMM76I I have something strange with the Google Play. It works fine on my Nexus, but on the Google Play website I don't see it anymore. It was there before the upgrade.
Anyone else has this or knows a solution? My google-fu has not given an answer yet.
Did you wipe the framework to get the OTA notification? If so, you need to wipe the data and cache of the Play Store app and reboot.
I already the wipe of cache and data, but that did not help. In the end I removed my Google account and reentered that account. One hour later it was visible again in the Playstore (after 2 days...), but I could not push apps from the store to my phone.
That started working again yesterday evening late.
Related
I selected uninstall for Google Play Books and it reverted to just Google Books instead of actually uninstalling.
So I considered disabling this built-in app, but I read the warning that it might affect the operation of other apps, such as google play.
So I fired up google play and saw that the option was there to upgrade back to Google Play Books. But on attempting to do this, I get the following error every time:
Error
Your order is procesing. Your item will be available in a few minutes.
Starting download...
But the download never actually starts.
Can anyone help me re-install it? Or is it perfectly compatible to disable Google Books. Kindle is my preferred book app after all.
Do you have CWM installed? try wiping cache and dalvik cache.
I'm entirely stock, and don't have CWM installed.
I tried wiping the cache for both Play marketplace and google (play) books, and rebooted, but even after that the update still doesn't work for Google Play Books.
If a solution doesn't come up, then I can just disable Books. But it will leave a lasting niggle in my head which can only be resolved by a factory reset!
The new Android 4.0.4 OTA update resolved this problem for me
Sent from my Galaxy Nexus using XDA
Hello,
I have been having this issue for over a week now, I can't download any apps. I am on ICS 4.0.4 which I received through official Google update. The problem did start after the update. Attached is a screenshot of the error I receive when attempting to download Angry Birds Space. It says
"Angry Birds Space" could not be downloaded due to an error. (921)
I have Googled the error and people have suggested that clearing 'Google Services Framework' and 'Google Play' data + cache then restarting has resolved the issue for them. I have tried this many times to no avail. Others are saying that the error is at Google's side and should rectify itself, but a week with the error is excessive.
I am newish to Android and am not looking to flash a custom ROM at the moment. But if that's what needs to be done then I will give it a shot. I'm just not sure if that would even fix the issue.
Please help!
This problem happened to me too right after updating to 4.0.4. (stock).
I am sure it's on Google's side because I resolved mine through contacting Google support with detailed description of my problem. They said they recently had some problems causing this to happen and they resolved it remotely. Now I am able to update/download with no problems at all.
cipheruin said:
Ths problem happened to me too right after updating to 4.0.4. (Stock).
I am sure it's on Google's side because I resolved mine through contacting Google support with detailed description of my problem. They said they recently had some problems causing this to happen and they resolved it remotely. Now I am able to update/download with no problems at all.
Click to expand...
Click to collapse
Alright, do you happen to have the URL to Google Support?
If deleting data and cache of the Market/Play Store App doesn't help, try deleting and re-adding your Gmail Account.
gokpog said:
If deleting data and cache of the Market/Play Store App doesn't help, try deleting and re-adding your Gmail Account.
Click to expand...
Click to collapse
That did it! I can now download apps again! Thank you very much.
I'm not really sure if this works for everybody but adding a second gmail account solved the issue for me.
Try reinstalling the Google play store apk. I'll shoot you the latest if you need it
Sent from my i9250 [GSM) Galaxy Nexus
Not only 4.04
I'm on stock 4.02 and I have the same problem - error 921 during updating, so I can't update anything That's Google Play problem, I suppose.
gokpog said:
If deleting data and cache of the Market/Play Store App doesn't help, try deleting and re-adding your Gmail Account.
Click to expand...
Click to collapse
+1 but also before deleting and re-adding your gmail account also clear data and cache from googleservicesframework.apk
I've had this problem 2-3 times before, you just clear data and cache for Google Play and for Google Services Framework, reboot and you should be good to go. I've never needed to remove and re-add my google account
jericho7 said:
I've had this problem 2-3 times before, you just clear data and cache for Google Play and for Google Services Framework, reboot and you should be good to go. I've never needed to remove and re-add my google account
Click to expand...
Click to collapse
sometime it wasn't enough and re-adding your gmail account solved it ... i think i has to do with the automatic downloading of apps when your first flash a new rom (after a complete wipe)
Worked, thanks very much!
I can no longer download apps from the google play store. I press download, it says "Downloading...", the loading bar has small lines going across it, but progress never starts, and it sits there like this. Does anyone know how to fix this? I am running Tiny CM10.1.
My problems with the play store were solved when I wiped and reinstalled from scratch. This a sudden thing, or have you made any changes lately?
Others have also reported success by going in to Apps Management and choosing "Clear Data" for the Google Play Store. (There's also a Google Play Services in the list...not sure if it's necessary to clear that, too.)
I have had this problem somewhat recurringly on this rom, it didn't work for a while, then I cleared play store, download manager, basically anything with Google in the name. Other times this fixed it, but this time it wouldn't work even after a restart. I ended up getting it to work by rebooting to recovery, wiping cache, and restarting.
c_raethke said:
I have had this problem somewhat recurringly on this rom, it didn't work for a while, then I cleared play store, download manager, basically anything with Google in the name. Other times this fixed it, but this time it wouldn't work even after a restart. I ended up getting it to work by rebooting to recovery, wiping cache, and restarting.
Click to expand...
Click to collapse
I Just had the same problem. Here is how I fixed it,
- Uninstalled updates for Google Play
- I added a New Google Account.
- I Then signed into the new Google Account, Then Sign Into Your Main Account
And "BOOM" problem solved.
I never had this problem until recently and it's happened several times now. It seems to happen after a major change to my system ie rom update or multiple app updates or Tibu restore I not really sure. I tried several methods of un-installing & re-installing the play store app and wiping it's cache and data with varying degrees of success.
What has worked every time without fail is a complete cache wipe with "CacheMate for root users" app.
Sent from my cm_tenderloin using Tapatalk 2
Hey folks
I searched for similar topics but nothing helped
When connected on my home wi-fi I can't download or update from PlayStore. But over other Wi-Fi Networks it works, like at friends home or at work. Also over 3G there is no problem.
When updating I get the notification "Update for "the app" could not be downloaded due to an error (927)
I tried the uninstall updates from google play services and data from dl manager method, wipe dalvik method, log out delete google account and relogin with the google account method. Rebooted router, checked for some strange settings... nothing helped.
Anyone got an Idea what could cause this problem?
Thanks
Batou069 said:
Hey folks
I searched for similar topics but nothing helped
When connected on my home wi-fi I can't download or update from PlayStore. But over other Wi-Fi Networks it works, like at friends home or at work. Also over 3G there is no problem.
When updating I get the notification "Update for "the app" could not be downloaded due to an error (927)
I tried the uninstall updates from google play services and data from dl manager method, wipe dalvik method, log out delete google account and relogin with the google account method. Rebooted router, checked for some strange settings... nothing helped.
Anyone got an Idea what could cause this problem?
Thanks
Click to expand...
Click to collapse
Every time that I've had that issue, here's what I do. I'm aware you've tried about half of the things, but you missed a step lol.
1) Settings>Apps>Running Force Stop Google Play/Anything else tied to it (I usually stop all Google services)
2) Log out of your Google Account
3) Go into your app drawer, tap and drag the Google Play icon to the "info" to open up the info on the app.
4) Clear data and cache for the app, disregard the warning messages
5) Reboot device
6) Log back in
7)????
8) Profit
I'll give it a try, thanks!
Just wanted to pitch in my two cents on my experiences with this problem:
I have a rooted Sprint Note 2 running CM 10.2. I had no problems with the Play Store when I first rooted and got CM up and running. However, I had to flash back to a stock ROM because of GPS issues. When I flashed back to CM (via nandroid restore), Play Store was returning the error: "Error retrieving information from the server [RPC:S-5:AEC-0]."
So I deleted Play Store data and restarted. Then, strangely enough, when I logged back in, the Play Store did not have anything in "My Apps" or "Installed Apps," and when I tried to download anything, now it was returning "download error (927)."
So then, I deleted Play Store and Google services data and tried again. No good. So then, I cleared the Play Store and Google Services data, booted into recovery, and flashed gapps again (e.g. a clean install of Play Store). Still got error 927. I then tried switching google accounts on Play Store - still no luck.
As I was still in the office at this point, I gave up and decided to go home to try later. When I came above ground on the subway, I noticed that Play Store was automatically updating some of my apps with no problems.
In conclusion, I have no idea which solution - or combination of solutions - worked, but the problem was solved. Here is a list of every step I took:
1. Deleted Play Store and Google Services data in Apps
2. Reinstalled the Play Store
3. Switched Google Accounts
4. Waited 30 minutes to try again?
Hope this helps for people having this annoying problem.
pillzbury said:
Just wanted to pitch in my two cents on my experiences with this problem:
I have a rooted Sprint Note 2 running CM 10.2. I had no problems with the Play Store when I first rooted and got CM up and running. However, I had to flash back to a stock ROM because of GPS issues. When I flashed back to CM (via nandroid restore), Play Store was returning the error: "Error retrieving information from the server [RPC:S-5:AEC-0]."
So I deleted Play Store data and restarted. Then, strangely enough, when I logged back in, the Play Store did not have anything in "My Apps" or "Installed Apps," and when I tried to download anything, now it was returning "download error (927)."
So then, I deleted Play Store and Google services data and tried again. No good. So then, I cleared the Play Store and Google Services data, booted into recovery, and flashed gapps again (e.g. a clean install of Play Store). Still got error 927. I then tried switching google accounts on Play Store - still no luck.
As I was still in the office at this point, I gave up and decided to go home to try later. When I came above ground on the subway, I noticed that Play Store was automatically updating some of my apps with no problems.
In conclusion, I have no idea which solution - or combination of solutions - worked, but the problem was solved. Here is a list of every step I took:
1. Deleted Play Store and Google Services data in Apps
2. Reinstalled the Play Store
3. Switched Google Accounts
4. Waited 30 minutes to try again?
Hope this helps for people having this annoying problem.
Click to expand...
Click to collapse
My problem wont be fixed with any of these as its 927 on all of my devices but sometimes after 11pm it works. and sometimes during a reset of my phone they will automatically download sporadically. Its google servers for me. To bad google's customer service is one of the worst i have seen.
I would have to agree I have the same issue and have had it since December of last year at least. I have an email thread that shows the ongoing issues and they have never fixed a single issue. I can't even load the play store at all now just get connection timed out retry and forget trying all the "fixes" because I have gone through hours and hours and tried every fix that anyone could suggest. For a while I was able to download successfully but not reliably and ONLY ON CELLULAR. Google servers even knew when I was connecting to another phone (using it as a hotspot) and since it was cellular it worked fine. But if I used a real landline wifi it would error every single time. I basically have given up and will not buy another app or even use my android devices and thankfully I have others to use since I work for a phone company but google is absolutely pathetic in this. Google's suggestion is they are working on it and there is nothing else they can do for me. That's fine if it was a few days or maybe a few weeks but this is well over 4 months and they are making products unusable.
Hi All,
I've upgrade my Zenfone 2 551ML to 2.18.40.12 few days ago, but after then I can not download any updates from playstore nor download new apps. Its just showing "downloading..." forever, and no actual download happens...
Anyone having same problem?
I've already :
1. Clear data/cache Google Play Store
2. Remove/Re-add Google Account
3. Clear data/cache Google Play Services
but still no luck...
Please help...
Did you try hardware reset?
Sammaul said:
Did you try hardware reset?
Click to expand...
Click to collapse
hi, Sammaul... thanks for your reply,
hardware reset you mean factory reset?
i haven't factory reset it yet, but I already reflash it (with same update number)...
still backing up data before factory reset as the last resort...
is there any i can do before i decide to wipe all data to factory setting?
reaf said:
Hi All,
I've upgrade my Zenfone 2 551ML to 2.18.40.12 few days ago, but after then I can not download any updates from playstore nor download new apps. Its just showing "downloading..." forever, and no actual download happens...
Anyone having same problem?
I've already :
1. Clear data/cache Google Play Store
2. Remove/Re-add Google Account
3. Clear data/cache Google Play Services
but still no luck...
Please help...
Click to expand...
Click to collapse
try uninstalling google playstore and reboot,it will take time to upgrade,then try
i have same problem too before uninstall google play and service......reboot...install it again...
hmmm i had somthing like this some time ago while dowloading big games like GTA and such... what i tried is canceling and then imidiatly retring the download. You could also change from network, use other wifi or your own data.
Btw is your account set up download just in wifi? because it wont download unless you are in a wifi network
Hope this helps
ansebovi said:
try uninstalling google playstore and reboot,it will take time to upgrade,then try
Click to expand...
Click to collapse
pato2015 said:
i have same problem too before uninstall google play and service......reboot...install it again...
Click to expand...
Click to collapse
Already tried to uninstall google play (apps manager > google play > uninstall updates) and reboot, still can't download anything...
zerg_protoss said:
hmmm i had somthing like this some time ago while dowloading big games like GTA and such... what i tried is canceling and then imidiatly retring the download. You could also change from network, use other wifi or your own data.
Btw is your account set up download just in wifi? because it wont download unless you are in a wifi network
Hope this helps
Click to expand...
Click to collapse
Already tried also, change from wifi and my own cellular data... still the same...
:crying::crying:
Have you updated google play services? if not then try to access google play after updating it..
reaf said:
Already tried to uninstall google play (apps manager > google play > uninstall updates) and reboot, still can't download anything...
Already tried also, change from wifi and my own cellular data... still the same...
:crying::crying:
Click to expand...
Click to collapse
Well if not working try reseting the phone
I had the same problem yesterday, and I tried to check the My Apps menu in Playstore, it happened that all apps in "Installed" tab are downloading updates all at the same time. So I cancelled all the process and everything is back to normal.
Update Error
Hi! I'm having the very same problem. Any advice please?
Are the apps you are trying to update on the micro sd. If so try moving them to the device storage before you update.
Sent from my ASUS_Z00AD using XDA Free mobile app
Possible solution
@reaf
A factory reset should work. However, I disabled my downloads app and the downloads provider and the play store refused to open.
I think that you should try to disable both of them; wipe any data or cache.
Then reboot and enable them and reboot again.
This should solve the problem.
Nexus 7 2013 Marshmallow not play store joy...
My Nexus 7 2013 updated with latest OTA Marshmallow some time ago, have rebooted a couple of times since then, suddenly stopped doing any app updates even though it seemed to think it needed to do so. The downloading progress bar would just go on forever. I finally got fed up and reset cache and data, rebooted and nothing. Then I did a factory reset, but let it try to re-add all my apps, that was taking forever as well and never actually getting anything to complete the installation. Then I did a factory reset without restoring any apps. The tablet runs, I can surf the web, lots of other things, but when I start the play store it apparently is the older version of the play store and it never wants to update itself. When I click the play store build(5.12.7) within play store settings, it says there is a newer version available and will be installed. That hasn't happened for 2 solid days now. I can't get any apps to install at all and the play store is stuck on the older version.
Advice?
P.S. Yes, I have a good WiFi connection.
I am having this issue now on Zenfone 2 version 4.168. Somehow, this started happening after my friends wifi went down. When it came back I still couldn't use it effectively. I could not connect to games or google play store. I tried clear cache and data from services and play store one by one but no solution. I booted to recovery and wiped cache from there still no difference. Factory reset was only solution that worked and that was my last resort. I thought the wifi I was on got hacked or ddosed because thats when issues started. So it has happened again after I did the factory reset. I synced my apps from gmail after I reset and it was fine for at least 4 hours till now I can't connect to game of war and when I go to play store and my apps, I get can't connect to play store.