Develop Bugs

[Q] WTH Sprint?? *Cracked Screen*

So last night I dropped my launch day EVO and cracked it. Brought to independent store just now and they said they can't fix it. Told to go to corporate store or file insurance.
CS guy on phone with Sprint told me it wasn't physically possible to change screen...lying &*&^(*&.
I DO NOT WANT REFURB!! Just my screen fixed! Will the corporate store do this or will I get runaround again???

i took my phone to a corp store when it had white spots on the screen. in about 45 mins i had my phone back with a new screen and cover installed

Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App

Your not getting a run around. Sprint no longer fixes screens.
Sent from my PC36100 using XDA Premium App

Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App

detcup4evr said:
Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App
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lol.....I remember that thread. Funny stuff.
OP: I'm looking at my cracked screen right now. I actually started a similar thread recently because I couldn't find the housing anywhere but found it minutes after I posted the thread. I bought this for $34 including Priority Mail:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=220671323934&ssPageName=STRK:MEWNX:IT
I bought this for $25 shipped so I can replace this at the same time and have my phone looking new again:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190476872380&ssPageName=STRK:MEWNX:IT
And I plan on following this to do it myself:
http://www.youtube.com/watch?v=hwDysxiiYu8
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.

aimbdd said:
Your not getting a run around. Sprint no longer fixes screens.
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Yep. Broken screens can only be handled by Asurion, who doesnt fix phones, they replace them. If you dont want a different phone, then dont drop it.

sitlet said:
If you dont want a different phone, then dont drop it.
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This is true...they won't do anything for me. I went to corporate store and they won't budge. I am really mad. Terrible (change in) policy for Sprint especially since I KNOW they were replacing screens not too long ago and I was told my screen could be replaced with TPE in the past. All of a sudden I can't.
I have apps in development/testing on my phone and I would really prefer not to have to switch phones. It seems so easy to just replace the freakin screen and that is what makes this so frustrating.
Thanks to the poster who posted the "do it yourself" route but I would prefer to not have to go through all that myself...I would prefer to spend that time developing apps and spending time with my family.
Instead it looks like I am going to have to pay $100 for a pos refurb that I will have to start all over on.
To the poster I am replying to...I have protected this thing from day one but accidents happen. Mine just happened 1 month too late apparently.

kixcastillo77 said:
Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App
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Dangit...I was there last weekend. Thanks though!

rugedraw;12143532And I plan on following this to do it myself:
[url said:
http://www.youtube.com/watch?v=hwDysxiiYu8[/url]
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.
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You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!

The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too

tgrgrd00 said:
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!
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Yup.....the LCD screen is a separate piece from the LCD. I'm going to try it. Worse case scenario, I can always claim the phone if I can't put humpty dumpty back together again. If you can deal with the screen as is for a bit, I plan on coming back here to post my results for everyone's reference.
iitreatedii said:
The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too
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Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.

rugedraw said:
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.
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Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!

tgrgrd00 said:
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!
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It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents

You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
I posted this in another thread, I'll post it here too:
The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.
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The policy changed due to abuse. Customers were coming in for 3 and 4 screen replacements because they kept butterfingering their phones. It got so bad that Evo screens were backordered throughout the entire company at one point a few months ago.

Sunsparc said:
You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
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No, what hardly seems fair is that when I got the TPE replacing the screen was INCLUDED IN THE AGREEMENT. On top of that people with the same plan same insurance same everything had their screen replaced FOR FREE just last month. But for some reason I have to submit a $100 claim and recieve a refurb. That is why I am pissed at Sprint not because I broke my phone. I admit it is my fault that I broke the screen but Sprint changed the rules in the middle of the game and Sprint is treating me different than other customers who pay and have the exact situation that I do. NOW THAT HARDLY SEEMS FAIR.
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.

iitreatedii said:
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents
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Thanks for the info.....I'll keep this in mind. If it doesn't come out right, I can always call Asurion for a replacement and still recuperate the money I spent.
tgrgrd00 said:
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.
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I agree with this. I told them I would bring the parts in myself and they could charge me for labor and they said they were "not allowed" to touch my phone because it had physical damage......even if I wanted to pay for it.

[Q] Really thinking of buying one, but still a few fears...

Hi, long time lurker, first time poster :3 Iv done a LOT of research on this phone (borderline overkill) but I still have a few questions about it:
1) I read about a problem with the screen where a hairline crack under the top-layer glass would just randomly appear...how normal is this
2) For retailers, how good is Negri, Expansys and L2D2 in terms of warranty? like in the case of said hairline crack? -I live in the US in case that would affect how they would do warranty
I really really want this stunning looking phone xD I already know about the issues with the color tint and radios but they seem like they could possibly be fixed on the software side so I'm not too worried there. I have no experience with the 3 listed companies and I don't want to plop 500-700 for a phone and be left out in the water y'know?
any and all help/input/opinions will be greatly appreciated.

Okay first, I've never gotten this line once I'm thinking it varies from device to device. And also, what carrier are you on?

the all mighty...AT&T

I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus

ztm.000 said:
I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus
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I know if the screen where to crack on me and they refused me a replacement Id raise hell xD I have the motorola backflip, and while a rock would be a drastic upgrade I decided I would treat myself to a really nice and long lasting phone. Im still a wee bit paranoid about the hairline crack but, who knows. maybe it is just a small number of devices...my heart demands I buy the phone now while my mind tells me to make absolutely sure this wont backfire on me haha

Theres a chance of manufacturing defects with any phone you buy.

martonikaj said:
Theres a chance of manufacturing defects with any phone you buy.
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you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case

Azure_Nall said:
you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case
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Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!

martonikaj said:
Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!
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oh I know I shouldn't spend my last penny on an unlocked phone, I made sure to give myself a good size buffer before I even began thinking about getting it. It ended up being narrowed down to this and the captivate glide but the nexus is just to sexy looking and appealing :3 so yeah...I think with my coming check, I'll be buying myself a nexus! you guys have been a big help
=edit=
one last thing, who dose offer better customer support and the like? Negrie or Expansys? and Im guessing no one has really heard of LD2D xD

the gsm version doesnt really have radio issues, thats the lte version. But i do worry about the screen crack. So far ive been good.

Never heard of a hairline crack but ensquared will also sell you a warranty for the GSM version
Sent from my GT-I9100 using xda premium

I never thought about getting a separate warranty...a surprisingly great idea so easily over looked xD thanks for the tip

[Q] Faulty LTE Radio? (VZW) Which Part to Swap Out?

I received a CLNR replacement from VZW this weekend due to massive banding on my original device. Take it out inspect it for scratches, fire up the phone, check out the screen for banding etc. No scratches, screen has no banding/dead pixels and I assume all is well! Much to my dismay when I try to DL apps, surf the net or stream Netflix , make calls etc. the phone cannot keep a signal to save it's life. It has full 4G signal and after I access data or make a call, the bars are gone and there's a x in the signal bars. When this occurs, I cannot makes calls or access data etc etc. When I switch from LTE/CDMA to CDMA only I have a stable data connection, and calls can be made etc. Would I need to switch out the entire main motherboard or would I just need to swap out the antenna? I've been searching around for an answer and cannot seem to find one. Checked out a few tear downs and it seems simple enough to remove. I do have experience tearing apart and rebuilding so I do not see any issues. Thank you for any input!

If you got a CLNR and its faulty, get another replacement. Why would you try to open it and fix it, potentially breaking and voiding warranty, when you can just get it replaced for free?

martonikaj said:
If you got a CLNR and its faulty, get another replacement. Why would you try to open it and fix it, potentially breaking and voiding warranty, when you can just get it replaced for free?
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Well I'm tired of playing the warranty exchange game and getting a crappier one. The screen on the one w/ the faulty radio is PERFECT. No banding, no discoloration etc. Besides I like to rip crap apart, if I break it I'll just buy another one . Plus I don't see any void warranty stickers in plain view ;o.

zetsumeikuro said:
Well I'm tired of playing the warranty exchange game and getting a crappier one. The screen on the one w/ the faulty radio is PERFECT. No banding, no discoloration etc. Besides I like to rip crap apart, if I break it I'll just buy another one . Plus I don't see any void warranty stickers in plain view ;o.
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This just seems like the most retarded decision ever. They'll keep replacing it until you get a good one. Why would you ever want to risk it?

martonikaj said:
This just seems like the most retarded decision ever. They'll keep replacing it until you get a good one. Why would you ever want to risk it?
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If you have ever gotten a Verizon CLNR you would know. I've received THREE Nexus' with scratched screens out of the box. I'm tired of the asshattery of their CLNR program. It might seem retarded to you, but after dealing w/ duds for 3-4 exchanges straight, see how you feel after that. Besides I will have fun opening it up. If it breaks I buy another one. I have the $$$ for it so who cares?

zetsumeikuro said:
If you have ever gotten a Verizon CLNR you would know. I've received THREE Nexus' with scratched screens out of the box. I'm tired of the asshattery of their CLNR program. It might seem retarded to you, but after dealing w/ duds for 3-4 exchanges straight, see how you feel after that. Besides I will have fun opening it up. If it breaks I buy another one. I have the $$$ for it so who cares?
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Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
I dealt with it at Sprint and after 4 replacements I left my contract with them. I know it sucks, but seriously choosing to rip your phone apart and replace an antenna (which may or may not fix the problem) when you can have them replace the phone free makes absolutely no sense to me. CLNR sucks, but you're bound to get an acceptable one eventually, or you should be able to complain after so many replacements and get an actually new device.

martonikaj said:
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
I dealt with it at Sprint and after 4 replacements I left my contract with them. I know it sucks, but seriously choosing to rip your phone apart and replace an antenna (which may or may not fix the problem) when you can have them replace the phone free makes absolutely no sense to me. CLNR sucks, but you're bound to get an acceptable one eventually, or you should be able to complain after so many replacements and get an actually new device.
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Looks like someone drank some haterade this morning. Just cause you have it doesn't mean you need to spend it. Point is I'm bored and I want to try to fix it myself. Believe it or not, it can be fun. If you have nothing to add to this post besides trying to bash on someone that can afford extras.. Go back to your corner with your $30 a month T-mobile plan .

zetsumeikuro said:
Looks like someone drank some haterade this morning. Just cause you have it doesn't mean you need to spend it. Point is I'm bored and I want to try to fix it myself. Believe it or not, it can be fun. If you have nothing to add to this post besides trying to bash on someone that can afford extras..
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I understand your mentality about fixing it. Fixing things can be fun, sure, but not when someone's offering to do it for free for you with no risk.
Go back to your corner with your $30 a month T-mobile plan .
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Thanks for being a douchebag. GL getting help!

martonikaj said:
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
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And you're calling me a douche lolol..

zetsumeikuro said:
And you're calling me a douche lolol..
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Yup. I'm clearly making a joke because you're trying to humblebrag about being loaded and just buying new phones just because you can.
You're actually just being rude. Again, GL getting help.

martonikaj said:
Yup. I'm clearly making a joke because you're trying to humblebrag about being loaded and just buying new phones just because you can.
You're actually just being rude. Again, GL getting help.
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Well it's kinda hard to tell through words cause of lack of tone. If it was just a joke I apologize. Really wasn't trying to brag either. Just making a point if I derp I can recover.

[Q] I'm screwed, dropped a friend's n7 on the 2nd day

a///

Seadra said:
He bought it yesterday , so I'm really ****ed. I talked to him on the phone and he was somewhat crying as he was hardly able to afford this after selling his laptop , as it's in India and it's really expensive in India. He didn't buy it from Google, so no RMA there.
I dropped it, sides got scratched :crying:. The scratches isn't on the back cover or the display. It's on the very sides (between the screen and the back) I don't know what that part is called, it's a glossy black which is rounded on the screen, may as well be a part of the screen.(I hope not)
I can I think afford 30-40$ max to get his tablet fixed, not more than that unfortunately. He bought it for 390$(Indian price).
Please Please, help a fellow member out I was about to root this thing for him so he can have some goodies but sooo unfortunate of this event. It's 12AM right now and I will be meeting him at 11AM tomorrow and I really don't want him to get much worried(not that he already is) and he is my best friend so that can ruin our friendship aswell :crying::crying::crying:
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Not sure how you're going to find that particular part for it, much less find it for 40 bucks or less, maybe buy him a fosman TPU case to cover up the markings.
Might be helpful if you posted a pic.

///

You can't repair the screen like that.
Full replacement or none at all.
Either he forgives you which is going to be hard, under the circumstances you mentioned or you sell your Nexus 5 and buy him a new Nexus.
Then, take his old Nexus, sell it and buy another phone for yourself.

///

Seadra said:
Thing is we both are students, if i try to sell my n5, my parents won't allow me to do that.
Sent from my Nexus 5 using Tapatalk
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Wow! Definitely sucks for both of you! Sometimes doing a favor for a friend will turn around and bite you on the ass! I'm not going to comment about if you end up having to sell your N5 to make it right and your parents have a problem with it. I think you know that you have to make it right, even if it means using a dumb phone for a while. Talk to your friend, see what he wants you to do, suck it up!

////

Seadra said:
Yeah, I know. I'll try everything to make this right.
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Awesome! I feel for you! I've rooted a lot of devices for friends and family but I've been lucky so far!

/////

Seadra said:
hehe(smiling after like 12hrs), anyways this will be my last device. I won't ever bring someone's phone or tab or help them with their stuff. Will help them only when it's with them.
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You have to use your best judgement! I personally don't want to be buying anyone a new device unless maybe she is damn good looking and willing to show some gratitude! Otherwise....

Possible to insure mi mix 2?

I'm considering the mi mix 2 but one thing i worry about is replacement parts if anything happens to the phone. So can you get insurance on these just like any other phone?

Use a credit card that provides an extended warranty on purchases.

bagged00 said:
I'm considering the mi mix 2 but one thing i worry about is replacement parts if anything happens to the phone. So can you get insurance on these just like any other phone?
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This is going to vary from each 3rd party that's selling the Mi MIX2.
Basically,the seller handles warranty claims for you,so,additional insurance may not be needed,unless you want damage coverage.
The buyer is usually on the hook for shipping charges on at least sending it in.
Regarding insurance against loss &/or damage,there are 3rd party insurance plans,such as Square Trade & Ascurion:
https://www.squaretrade.com/
https://www.asurion.com/phone-insurance/
Her's a list that has a couple other insurers you may be interested in:
http://www.gadgetreview.com/5-of-the-best-aftermarket-smartphone-insurance-plans

I guess i should clarify im talking insurance from damage like a cracked screen or cracked rear ceramic. Ive never really had any problems with something having to file a warranty. I didnt know if since this phone isnt sold in America if it could be insured or not?

bagged00 said:
I guess i should clarify im talking insurance from damage like a cracked screen or cracked rear ceramic. Ive never really had any problems with something having to file a warranty. I didnt know if since this phone isnt sold in America if it could be insured or not?
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Same thing applies from my previous posts, you'll have to do your homework & check out each insurer/3rd party seller.
It's a bit soon to see individual parts for sale on eBay/etc....
so, if this is a major concern, you'll probably want to wait a month or so before diving in.
My guess is that parts will eventually be available considering this is a global phone & a potentially lucrative market for parts dealers/etc.....

Cool. Thanks for the advice and quick responses. Sucks cause i feel like insurance is kind of a waste of money cause ive never had to use it and i pay 12 a month on my s8+ for it. But i know the moment i dont have it ill have a cracked screen

bagged00 said:
Cool. Thanks for the advice and quick responses. Sucks cause i feel like insurance is kind of a waste of money cause ive never had to use it and i pay 12 a month on my s8+ for it. But i know the moment i dont have it ill have a cracked screen
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Thought you might be interested in this teardown of the Mix2:
http://www.gizchina.com/2017/10/02/xiaomi-mi-mix-2-teardown/
Might be good to bookmark for possible future repairs,perhaps someone local to you could do the screen replacement,if needed.
Still have that matter of parts availability,I'd begin my search on Ali Express/eBay & the like when the time presents itself.