Develop Bugs

Exchange sync not working

Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work

More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.

apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening

I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire

Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements

Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM

MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.

I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.

fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.

Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.

So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.

Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.

Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks

When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).

I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?

I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.

Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!

Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa

I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)

Exchange Mail Problem with HTC Mail - Help Needed

Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt

hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?

Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...

okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.

there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?

Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.

fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?

[Q] Exchange ActiveSync - Connection socket timeout

I just got the DHD and am pretty stoked it has Exchange ActiveSync. My problem is that it seems to be very unstable and give "connection socket timeout" and is totally unreliable.
I've added and deleted the account twice and it starts out nicely with the Sync. Now my contacts are at 90% and keeps getting this friggin' error!..
I used HD, HD2 previously and never had these exchange sync issues.
Anyone else having these probs with Exchange ActiveSync on DHD?

Yep. Same for me.
I am trying so sync for a month now with no real success
I have tried several workarounds and third party apps (ImproveEmail, Roadsync) but none of them worked well.
I am now back to stock HTC client.
Now emails sync well but calendar is a disaster!
Calendar used to sync 10% of my appointments and was showing SSL error.
Now since I, one more time, deleted account-purged calendar-recreated my account, calendar is not syncing at all (SSL error).
And Logcat is not very helpful.
I spent days on net trying to find fixes or workarounds; many people are complaining, and there is no 'true' fix.
That pisses me off when I see that Windows mobile phone or IPhone can sync with no problem !!!

I too have the same Problem.
Am using touchdown now and its working fine...running on the trial and need to purchase it

Same as you, I had lot of sync problems with Exchange. It was completely unreliable, until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
(make sure to delete the HTC exchange account).
Hope this helps.

I have tried so many different things. It seems that using Moxier Mail is the only thing that seems to work. I've been going back to all the message board posts that I came across to share my solution. I hope it works for you.

Glad I'm not the only one with this problem. I find that turning the phone off for 10 minutes and then on again fixes the problem for a while, but it always comes back.

anyone found a solution to tthis yet?

I`ve tried the solution from lauries blog and it worked.
The only thing i' ve changed is that i backed up the whole rom, installed the apk and imediatly opened it.
The program isn' t as handy as the new one but atm it works.

I can confirm that the 2.2 google stock mail APK is working for me too. (solution described above)
I have 4 hotmail accounts and no pb to synchronize them (with push settings). Calendar and Contacts are OK too.
I give you the APK below. You can install it without root like any other APK.
You'll be able to uninstall it also, as the app name isn't the same as the htc mail client.

[Q] Native ICS email Exchange suddenly wakelocking?

Anyone using Exchange on the native email client suddenly notice a huge battery drain/wakelock with Exchange server?
I haven't changed my email setup in weeks and I've never had this problem before. My phone is a little over 5 hours off charger and at 19%! Exchange services is at 19% with a 1h 13m wakelock on BBS.
I have Gmail and Hotmail (yeah, yeah) accounts both set up as push. Only the Gmail syncs contacts and calendar (I've double-checked everything). I probably get ~20 emails/day or so.
Until today, I would get >24 hours with light usage, and a full day with heavier usage. This literally started today out of the blue.
I searched all of XDA and the GN forums specifically and didn't see anything that addressed this particular issue. Any suggestions?
TIA

Anyone?
The actual service is com.android.exchange.Exchange Services

somehow the native email push keeps running and waking up the phone..
so i just sent to never notify me.
and i manually click the app to check every now and then to solve this problem and maintain my battery life

king23adrianc said:
somehow the native email push keeps running and waking up the phone..
so i just sent to never notify me.
and i manually click the app to check every now and then to solve this problem and maintain my battery life
Click to expand...
Click to collapse
The weird thing is that it just started doing this, even though I haven't changed any settings in weeks. And not having push email would suck...

This has happened to me from time to time on CM and AOSP ROMs, but not on my GN yet. It's a Google problem IIRC and something that they "fixed" in the past, but they obviously haven't.
I'd observe this 1/10 nightly ROM flashes so I'd keep an eye on it for the first couple of hours afterwards and kill it if it was starting to go rogue.
It's a known, flagged, issue (on Google) but I don't have the link handy.

i noticed similar Exchange Mail behavior on my phone with any ROM that i flashed. i narrowed the constant-sync to my calendar. when i disabled calendar sync, the battery drain stopped. my research suggested the problem was related to a corrupt calendar or recurring calendar entries. so i archived all my Exchange calendar entries (which removed them from my calendar) removed then re-added the Exchange account to my phone and finally restored the calendar entries i needed. so far, no issues and i've flashed 3 ROMs and the problem has not returned. somewhat extreme, but it worked!

I have no issues with stock Exchange and Gmail apps on rooted 4.0.4.
You could try deleting and recreating the email accounts to see if that helps.

Also got the issue this night. 25% gone after 4 hours sleep, wakelock because of the Exchange service ... Disabled google sync, then reenabled it 2 hours later, and no problem ... It gets stuck somehow sometimes ...

I had the same problem on my SGS2 on ICS. I finally had no choice but to migrate my email to Google Apps. In the end it was the best decision since the Archive function on the GMail app is amazing and it simply works 10x better than any Exchange ActiveSync client.
The Google Apps connector for Outlook also works almost as well as Exchange Server.

ICS calendar sync issues solution

Not sure if anyone else is having problems in ICS builds with google calendar sync but I found a solution that worked for me. I tried different apks with no luck the problem it seems is that the ICS calendar has trouble displaying certain recurring events that GB seemed to handle fine for me. After exporting my google calendar, deleting the calendar, and then importing the saved file back into google calendar I was finally able to get ICS calendar to sync. Google how to import and export google calendar if you don't already know how, it's quite simple. If this doesn't work you can try deleting reoccurring events till you find the one causing the sync error.
Sent from my SPH-D710 using Tapatalk

Thanks for the update that should fix my problem!
Sent from my SPH-D710 using Tapatalk

THIS solved my ics google calendar sync error after updating
Yeah I had the same issue after updating to the official ics (samsung galaxy s2 I9100).
Export import solved the problem!!
SWEET
Thanks

ICS with Exchange
I am facing the same problem with my exchange calendar sync. Do you think this solution would work for this as well?

There's an app for it
I had this issue after updating my Galaxy Note to ICS 4.0.3. Calendar sync caused forced close and no data was synced. Tried deleting my corporate google account from the phone and re-adding it (my personal account synced just fine).
Bought an app called CalenGoo for less than EUR5 after confirming with the very helpful dev that it is not reliant on the defective ICS sync engine. Got everything up and running in seconds!
On other suggested "solutions" found on forums: 1) Not intrigued to factory reset the phone and restore all apps and lose their settings etc. while there is no guarantee that it would do any good. 2) Deleting recurring events (weekly meetings with colleagues etc) is simply not something anyone who uses their Google calendar for anything serious is going to do. And again no guarantee that adding the meetings again would not just cause the same problem. Rather buy a phone that works. It is ridiculous that Google/Samsung would release this kind of defective crap, and makes you think what else might be wrong with ICS if QA is this bad.

Another Fix - Change/Delete Daily Recurring events with Every Weekday Selected
ClutchR1 said:
Not sure if anyone else is having problems in ICS builds with google calendar sync but I found a solution that worked for me. I tried different apks with no luck the problem it seems is that the ICS calendar has trouble displaying certain recurring events that GB seemed to handle fine for me. After exporting my google calendar, deleting the calendar, and then importing the saved file back into google calendar I was finally able to get ICS calendar to sync. Google how to import and export google calendar if you don't already know how, it's quite simple. If this doesn't work you can try deleting reoccurring events till you find the one causing the sync error.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I was having this Google calendar sync error constantly on my Samsung Galaxy S3 and Asus Transformer TF101 tablet. I used ALOGCAT to pinpoint the root cause although it was misleading because the log said "Weekly" recurring event when it was actually a "Daily" recurring event with "Every Weekday" checked. If I deleted these entries or changed it to a Weekly event and picked each weekday specifically, the sync errors stopped. Here's more detail on my approach. I use Gsyncit to sync between my work pc Outlook account and my Google calendar. Then I use the normal sync apps on the phone and tablet. As part of my troubleshooting I had deleted all my Google calendar entries, then reloaded the events from Outlook to Google (one way). I still was getting the sync error until I located and changed the offending recurring events. I also removed my Google accounts from my phone and tablet to force them both to load all the recreated Google appointments from scratch. This may have been overkill. Try removing or changing the Daily (Every Weekday) recurring events, first, before wiping your calendars like I did. If doing just that works for you, it will save you a lot of time.

laurimyllyvirta said:
I had this issue after updating my Galaxy Note to ICS 4.0.3. Calendar sync caused forced close and no data was synced. Tried deleting my corporate google account from the phone and re-adding it (my personal account synced just fine).
Bought an app called CalenGoo for less than EUR5 after confirming with the very helpful dev that it is not reliant on the defective ICS sync engine. Got everything up and running in seconds!
On other suggested "solutions" found on forums: 1) Not intrigued to factory reset the phone and restore all apps and lose their settings etc. while there is no guarantee that it would do any good. 2) Deleting recurring events (weekly meetings with colleagues etc) is simply not something anyone who uses their Google calendar for anything serious is going to do. And again no guarantee that adding the meetings again would not just cause the same problem. Rather buy a phone that works. It is ridiculous that Google/Samsung would release this kind of defective crap, and makes you think what else might be wrong with ICS if QA is this bad.
Click to expand...
Click to collapse
I have solved same problem by clear data of "calendar storage" apk in application manager. then sync with Google account.