[Q] Sprint service? - Epic 4G Q&A, Help & Troubleshooting

ok so i have a weird problem.. i go to call people and it appears that the number is right for the person i try to call....but i get connected to random people... sometimes when i answer the phone i get nothing but silence. happens to my wife to. don't know if this is a sprint problem or rom. im on stock cm9 alpha 5. when i went to the sprint store and asked them the guy said something about solar flares and the way the planets are aligned.. idk anyone else having this issue or knows how to fix it.. any help is appreciated. and sorry i just quickly checked other forums and didn't find anything

I gave you an answer in the other place you posted this same thing.

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[Q] Mic not working

I have the DK28 Modem Pit and Froyo installed on my samsung epic. I must have flash this thing 20 billion times. I have never encountered this problem. the other night I went to sleep and then got up to go to work. I didnt receive any calls till my lady called me around 1pm. I could hear her but she couldn't hear me. So I thought it was a bad connection. instinctively, I hung up and called back. still the same thing. Now she has ATT.... so I hung up on her and tried to call another one of my friends that has sprint. they picked up and they could hear me and I could hear them just fine. So then I called my work number to see if I could leave voicemail for myself on my work number I did that a couple of times. that worked fine. So then I called another Friend of mine that has ATT and yeah Wrongg. So then I thought maybe it was me. I flashed my phone with odin1.61 and the PIT SPH-D700-DK28-8Gb-REL with the modem included. Then tried to make another call to my friend again Wrongggg. but I could still make calls to other people. Now I went home from work and thought maybe it was the Froyo and the firmware. so I Flashed it back to DK18. tried to make a call again to my friend thats on ATT low and behold Wronggggg again. So then I called Sprint even though know we both know they know nothing except the obvious. So they walked me through programming my phone with my MSL and handsfree activation tired to make another call Wronggg. so they told me my phone my need to be replaced. so they made me an appointment. I dont really want to have to change my phone if I dont have too. Would any of you guys know whats going on or could shed some light upon this?

[Q]Question about sprint voicemail??

In the voicemail options when you dial 1 on the phone what is the option to autoplay. Mine was turned off and it wouldnt goto voicemail when i miss a call..
When i turned it on it seemed to goto voicemail and work..
What exactly is that feuture for??
Ok new question, I need help my cm is being so weird I dont know if its my rom or 2.2 for some reason when I get a call and miss it it goes to no voicemail and makes little crackles and doesn't say Tue greeting and other times it works anyone ha e this issue on any eb13 rom stock or not, maybe have to do with the network but I can't figure it out its driving me bananas!!
Sent from My Eb13 Modem, With old bonsai epic 4g.
Bump...
I assume this might be voicemail/ network issue anyone have this? It sometimes goes to my greeting no problem and other times it doesn't. ABC almost seems like I answer it..
I'm on bonsai 3.0.0 this also seems to happen to my dads phone where he is on stock rooted eb13, any suggestions to fix this ot is this a network issue?
Set From My 3.0.0 Bonsai Epic 4g
davidrules7778 said:
Bump...
I assume this might be voicemail/ network issue anyone have this? It sometimes goes to my greeting no problem and other times it doesn't. ABC almost seems like I answer it..
I'm on bonsai 3.0.0 this also seems to happen to my dads phone where he is on stock rooted eb13, any suggestions to fix this ot is this a network issue?
Set From My 3.0.0 Bonsai Epic 4g
Click to expand...
Click to collapse
I really think that this is a network/Sprint issue. I have read where some people are having issues like this running 3 seperate roms.
Do you by chance have Google Voice? I use it to handle my voicemails and have never had an issue like you are describing - which makes me think that it is definitely network/Sprint issue.
-CJO

[Q] Streaming on your HTC EVO Device

Sorry if this has already been brought up.. I did some searching and didn't find anything on this. For the past few days I am all of a sudden getting this error showing up on my screen. It will pop up on it's own and I'm not sure if something is really wrong or if its actually an issue that I need to contact Sprint for. Below is the Exact message that I am getting.
"Streaming on your HTC EVO Device
Streaming quality on your HTC EVO may be impacted by a known issue with the Sprint carrier network. To resolve this issue, please contact Sprint at 888-211-4727. Let them know that you are having trouble streaming multimedia on the HTC EVO with software version 3.70.651.1.
Don't show this again"
I have rooted my phone and just running the base Sprint rooted image so far.. I haven't decided on which ROM I want to try next. So my question is has anyone else seen this problem yet and if you have what have you done to resolve this or did you actually contact Sprint on this? I have a funny feeling that Sprint is going to want to push or have me re-download the update. Which we all know will reload the ROM and wipe Root.
Any ideas are greatly appreciated and again if this has already been discussed and I just couldn't find it I've missed it. Sorry!
That's interesting. I wonder what that's all about.
Sent from my PC36100 using XDA App
Still haven't got this. It's not just your Evo though. This is happening to a lot of people.
I got the same message. Im completely unrooted on my 0002 hardware that I got last June. I called sprint and they seemed even more clueless than usual. They didn't even seem to bebe aware that the message went. Practically hung up when the Guy suggested a hard reset.
But everything seems to be working fine.
So I keep getting the message and decided to call in and see what I found out.. Apparently I got the right person to talk to. Customer service briefly talked with Tech Support and then transferred me to them. They had me do the following:
1. Power off Phone & Pull the battery for about 20 seconds
2. Put the battery back in and power it back on.
3. Goto Menu - Settings - System Updates - Update Profile.
After doing this I still had the error message but I believe that message was there before I got the update to my profile. So I then restarted my phone one more time. After that reboot I don't have the message again. So we will see what happens.
He is also going to be calling me back sometime today to see how things are. This is something that apparently is happening to the EVO phones (according to him). I asked him if I needed to update the PRI and he said that he had it push all the settings to the phone when I choose the "Update Profile". So I told him I would run with it for the day and see what happens.
Just in case anyone else sees this problem. I will add more as I know more.
The Issue is The Amazon Cloud Player
When users try to stream music from this app over 3G/4G, they may receive a network error notification. Amazon has an update that includes a work around but advises that users contact Sprint to get a longterm solution to the issue. When I contacted Sprint, they sent a profile update.
I only received this message once since I updated to the last version of Amazon Cloud Player. I haven't seen it since.
after reading this last night i got the same notice this morning and my 3G no longer works. just tried the profile update and it failed saying to try again later. gonna have to figure this one out
Edit: multiple reboots, no fix. Battery pull, fixed. Anyone able to explain that one?
The only real conclusion I can come up with is either they made a change on their system. They obviously aren't going to acknowledge that one. But I have seen this popping up in different places more now. After the initial call I made the other day I have seen it pop up 1 other time. I haven't contacted them again yet to let them know that my problem still exists. I guess I'll keep looking for the fix and hope someone stumbles across it. But I really think there has been a change since I haven't had this problem until recently. I'm going to call back in and see if I can get someone who might have a better idea of the network and see if I can get some acknowledgment from them. I'll let everyone know my findings.
Sent from HTC ECO.
I called the number it gave me on my phone from the same message, got sent to tech help. He didn't know what to do so I got sent to another tech desk that forced a prl update. It worked for a couple hours then i got the message again. Ive found I only get the message when my phone is set to sprint only.
Call sprint again and talk to a tech. They have a script now for this.
Sent from my PC36100 using Tapatalk
Get your msl ....update prl then remove http proxy settings. Update data profile forced method....enjoy
From what some others have found the message is initiated by the recent Amazon mp3 app update. The streaming issue has been present since before christmas....app dev's are getting tired of getting calls over what is really a sprint issue.

[Q] Major problem!!!

not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then, totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/show...ght=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?
since i made the post, i been playing around with the phone. ive reflashed the rom, reinstalled the nothin but honey theme, no changes.....
have NO internet what so ever, no market place, etc...
only way i can get online on the phone is through wifi.....
somethin has happened.... please help??
of course i cant call sprint tech support because of the root so thats not an option.
I'd love to help
You can always backup (Nandroid) then Odin back to stock. Then flash a different rom. WITHOUT THE THEME Hope this helps
thanks, but if at all possible, id rather see if it can be fixed before i do all that. i found another thread that said just reflash it and such, which i did-- no change...
again, only way i can get online is by wifi--- so far, dont seem to have any other issues but desperately need to get the regular internet connection to work, dont know what happened, just quit totally today for whatever reason.
anyone, please?
Try flashing just a different Modem.
Then Update Profile and PRL.
You'll want to check the General forum where you posted this exact same question. Some good advice there.
Sent from my SPH-D710 using xda premium
Check the general forums as suggested or just Reflash the Modem (radio's).

[Q] Issues after upgrading to Jelly Bean

Myself and three others are experiencing the same issues with our GS3's and was wondering if anyone else has had these issues.
1. When trying to place a call most times it tries to dial then hangs up and goes to the lock screen.
2. When #1 does not happen it take 3-4 times of retying the number before actually ringing. Tried from different towers same thing
3. The keyboard does not keep up with the typing it often takes a while for it to work
4. When tethering with paid subscription and I try to place a call the data stops working.
Anyone else have these issues?
94loranger said:
Myself and three others are experiencing the same issues with our GS3's and was wondering if anyone else has had these issues.
1. When trying to place a call most times it tries to dial then hangs up and goes to the lock screen.
2. When #1 does not happen it take 3-4 times of retying the number before actually ringing. Tried from different towers same thing
3. The keyboard does not keep up with the typing it often takes a while for it to work
4. When tethering with paid subscription and I try to place a call the data stops working.
Anyone else have these issues?
Click to expand...
Click to collapse
Very interesting that you bring this up. I recently have been suffering from the following:
1.) When trying to place a call it tries to dial and hangs up. I usually have to try 3 times before I can get the call to go through or have to soft reset
2.) A LOT of my friends have told me that when they try and call me it will only go through about half of the time. Sometimes the get "The ATT customer is unavailable", other times it will just beep at them, and finally it will go through but not ring on my phone.
3.) Same keyboard issue. I found that if I turned off all the auto correct and predictive text that it helped, but I will still get a lag issue once in a while.
Comments- I thought it was just my original GS3 that was starting to crap out so I did a warranty exchange, and the same symptoms keep happening. I also got a new SIM card, but that has not helped out either. One AT&T Tech rep told me there were major tower issues in my area, but then another I spoke to said there were none.
Now I dont know if I should ask for a new GS3, go to a different phone or what.
Yup. My keyboard freezes up once in a while, also I get " unfortunately music player has stopped" while connected through bluetooth. I usually just re open music player and it works fine.
Sent from my SGH-I747M using xda app-developers app
Yeah, we all have the same issue when people try to call us and they get "The ATT customer is unavailable". Also one more thing I forgot to mention is that I sometimes try to call a number and get a pop up that says Emergency Calls only.
Not sure what to do at this point but getting very frustrating.
I've definitely had the keyboard lag pop up. Only solution I've found is to turn off the phone and back on. It seems to do OK for a few days then at least.
just got back from an ATT store. A girl there confirmed that its related to the JB update for the GS3 and for the Note 2. She has the Note 2 and said its much better than the issues with the GS3 but it still has inbound and outbound calling issues. It has to do with how the phone (maybe modem related) switches from LTE to 4g.
Customer service offered to send me a Note 2 for $100 and let me keep my GS3. I might do that and sell which ever I dont like better.
Yeah I went to the ATT store as well and was told that this is a known issue and that Samsung is working on a fix but there is no ETA. Wish they offered me a Note 2 for $100.
94loranger said:
Yeah I went to the ATT store as well and was told that this is a known issue and that Samsung is working on a fix but there is no ETA. Wish they offered me a Note 2 for $100.
Click to expand...
Click to collapse
doesnt help much since the note 2 has the same issue.
iceman4357 said:
just got back from an ATT store. A girl there confirmed that its related to the JB update for the GS3 and for the Note 2. She has the Note 2 and said its much better than the issues with the GS3 but it still has inbound and outbound calling issues. It has to do with how the phone (maybe modem related) switches from LTE to 4g.
Click to expand...
Click to collapse
It seems that the switching between LTE and 4G due to a call is causing multiple issues. From what I have seen issues extend not just to these problems but also random battery plummets for some. The "switch" somehow does not work correctly hardware wise for some phones. Under JB it seems to break at times for receiving and making phone calls. I hope they find a way to make LTE work as a voice line as well and update accordingly so the switch does not have to occur.

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