I flashed the EL 26 now im running the EL 29 modemI called Sprint about the issue they said they'll create a trouble ticket.. has anyone has this issue?
Its Verizon. I've seem the problem between Tmo and Verizon, like the sent texts aren't received until days later.
Yea, I first got this issue when I picked up my phone 3 weeks ago. I could send and receive from all numbers, except one Verizon number, that number I could send to it ok, but when the person replied back they never showed up on my phone. Called Sprint who created a ticket, then never got back to me. However about 4 days after they created the ticket I got like 20 txts from that number that were probably backed up in some queue, after that day I've been able to send and receive just fine to all my numbers.
Never got an explanation on what happened there, but all is well now. I just gotta say, Sprint support is a joke imo ... Pretty much useless as I had to tell the tech what to try on their end... oh well, lol
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Anyone else order from MPD and still not got a connected SIM? I received the phone last Wednesday, they advised 48 hours, but still no connection. I can't phone them as it's under my husbands name, and he is away on business until Friday. Just wondered if anyone else is still in this position?
me too, i got mine on friday and also requested a number transfer from o2, still nothing yet.
Phoned them on friday and they said that it would take a few days.
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
When we phoned them on Thursday, they said to give it 48 hours as they usually dont send the sims out with the phones, they take a couple of days to process according to him, then obviously it was the weekend.... Just spoke to them on web chat and they said there are problems with the Tmobile system they use, and if its not done in 24 hours to phone them.
So I'll be speaking to them tomorrow morning then
Dear me, suppose thats the price we pay for being cheapskates!!!
madmossy said:
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
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agreed might end up waiting next week for 3 to stock these unlocked @ £350.
have you had an update on this, still waiting here?
ive not had any update, and need to wait for nap-time at home to phone them (my 2.5 year old objects to me being on the phone when he isnt).
phone still isnt connected though
I got a Voda contract with them, my Desire came Wednesday morning, so today is day number 6 of not being connected. They said it will definitely be done by 12 today (which it won't be), so I'm gunna ring them then, and tell them I want a refund
just spoke to them, theyre doing the rest of them today she said, about 100 left to do.
eta: she said leave the sim out the phone, then around 7pm put it back in and it should work
If you're having problems with MPD not connecting you to T-Mobile, just do what I did and speak directly to T-Mobile...
I received my phone last Friday with the SIM included. I contacted MPD on Saturday about the connection since at this time I was still only able to make outgoing calls, and not text or use mobile Internet.
I was told the same as others on here regarding the demand problems had caused them to just get the phones out as fast as possible without pre-registering the SIMs...
By Sunday afternoon nothing had changed, so I just phoned 150 and spoke to T-Mobile directly. The first general customer services guy took a few details and then transferred me to the connections team, and they just asked me for the number again, my name/address (I had already been set up this far on the system it seemed - my DD details were all present already too). All I then had to do was confirm the tariff I was on and an hour later everything worked. All in it took about 10 minutes on the phone to sort.
I'd recommend those still not connected just do it yourself...worked for me.
i would do if the account was in my name, but its in my husbands name who just happens to be in singapore right now on business - brilliant timing!
Had to go on web chat this morning to get it connected, and it's now working as it should.
They also confirmed in-car chargers will be sent this week
Hi,
Just as rodhull said, i phone t-mobile up directly without even thinking about MPD, they took some details and hey presto its up and running.
If you are porting your number and make sure you tell your new network, T-mobile had no idea, i was porting my number even though i told MPD.
Oooooooooooooo the desire is fast, i love it already and owned for like 1day.
Goodluck all.
Hello all, I have had an Sprint Airwave since 2009! It was a Samsung! I was having phone connection issues so I called and was sent a new one! Ever since I got the new one,I have had a major text messages issues! On average, anyone that I send a text message to receives it at least 50 times, or at least 60 times. I called Sprint customer support on this issue and they are, apparently aware of it! I have a Brother in law that has the same airwave, my new one, for about a year, and has had the same issue. So I am posting this to see if anyone else is having this issue? If so have you called Sprint? And what have they told you?
Old airwave SAMSUNG
New one Airvana, just search for it on youtube!
Hope I can help, or you can!!
Thank you for listening!!!
My dad has an air rave and he's the only one that sends and gets multiple messages
Support TrevE !!
The Airave's are garbage. They sent me one, and i used it for three days and couldnt stand the problems. Texts wouldnt go through or come in, the phone would constantly be switching from that to the regular tower, it would HOG my internet bandwidth even when I wasnt using it. Since then, its been sitting in my closet.
I've had the airaive for years. EVERYONE has the text message issue.. it says not sent but actually sends 5 million times. Restart the airaive or reboot your phone. Like pull battery or normal restart.. I hate the POS. its just a placebo effect
I wanted to check and see if anyone else was having some issues with messaging on Sprint. I have only noticed it so far with my wife, but our mesages are jacked up. Yesterday she sent me a message, I got it about 2 hours later, then I got the same message about once every hour throughout the night. This morning I wiped my phone and havent received a text all day, until about 15 mins ago, I got the same text from yesterday, and a text my wife sent me this morning. I am in a good service area, and have an airrave at my house. Anyone else having issues?
Probably from the overload of the new SIII users. Same thing that happened when the iPhone was launched.
Sometimes they just get delayed. It's normal. It will fix itself. Could be her phone if you receive duplicates. Think it failed to send so it keep re-trying itself.
Thanks, I figured I would check before I called sprint. Yesterday I was texting back and forth with a friend and those texts were coming through fine, but my wifes are all sorts of jacked up.
I know some towers went down last week. But it's always temporary.
Sent from my SGSIII.
Well, it was Sprints fault. Apparently they didnt provision it correctly at the store when I purchased the phone. They set it up while I was on chat with them and all is well now.
Hey guys, I recently had problems with my galaxy nexus F/cing apps randomly and locking up.
Sprint gave me a refurb to solve the issue, now this phone has terrible radios and my text messages are delayed by a whole day!
My sister texted me that she needed me to run an errand for her, that text arrives on my gnex 3 hours after it was originally sent.
I checked all of the settings, udated profile,prl, android, etc. Nothing.
I am going to the store tonight and ask a rep about a new one to see if I can solve this.
Its not a sprint issue since my other sprint phones send and receive texts just fine.
My Sprint one has been brilliant (other than Google Wallet previously sucking) so Id just chalk it up to you being unlucky.
It just sounds like you got two defective ones. Very unlikely but it does happens.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, I guess its just bad luck
I went to the sprint swtore and the manager told me it was their network blah blah blah (my other 2 HTC evos and epic 4g touch were fine at the moment). She sent me a text from her phone and guess what? it came in!
I left the store, 2 other friends texted me and I didnt get the messages -,-.
I'm at work but ill chat with customer service later to see what they can do for me.
Silly question, but since this is more T-Mobile related, I thought I'd see what you guys thoughts.
When I got my phone, about 39 hours ago, I ported my old number from Verizon over.
Guy said it could take up to 24 hours. So far, it's not ported yet. How long does it normally take? Should I be calling, worried, or should I grab a cold one and relax until tomorrow?
(First time I've ported a number, after having been on VZW's Fascinate for 3 years..)
You mean switching from Verizon to tmobile ??
It shouldnt take more then 2 hour.
Sent from my SGH-M919 using xda premium
It could potentially take a few days, but that is worst case scenario. In most cases it will be done in hours. I ordered mine on launch with overnight shipping and it was ported hours before the phone was delivered. I would call just to make sure. You may have incorrectly put in a number.
call to make sure I ported from sprint and after almost 48 hours had passed I called them and the immediately and manually changed my number ... call em
Sent From My T-Mobile Galaxy S4
I just did this (vzw to tmo). I made the port request in-store at tmo store. Guy said it could take 24-48 hrs. That is complete hog wash. Secondly, the port request I made in-store was never submitted. I got my S4 and my vzw S3 was still working. So I called tmo tech support and they had informed me that port request I made in-store was never submitted and that he could take care of it for me over the phone. I asked how long it takes and he said never more than 2 hours. Mine took place in about 30 minutes. As far as your ported number showing up in "about phone" and on on your myTmobile online account takes about a day. So happy I made the switch I feel FREE!!!!!
I think they just say 24-48hrs to cover themselves. I just ported a number as well and it was done within a few hours (not sure of the time scale, but I did it before I went to bed and it was complete when I woke up). It might be worth calling them or using the online chat just to check.
Just have them do it manually over phone
Sent from my SGH-M919 using xda premium
when i ported from ATT to tmobile a couple of weeks ago the port took less then 2 hours.
Porting number takes a day as long as YOU KNOW THE ACCOUNT NUMBER (AND PASSWORD/PIN) OF YOUR EXISTING PHONE.
Lolento said:
Porting number takes a day as long as YOU KNOW THE ACCOUNT NUMBER (AND PASSWORD/PIN) OF YOUR EXISTING PHONE.
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9.9 times out of 10,
porting does NOT take a day.
Thanks guys -
I had double checked with a phone rep when I had to get my phone activated, and she said the information was entered in. I'm not sure if the store guy put the right info IN, however, so when I get home tonight, I'll call again.
@jbdan - Where did you get the PIN from? I may have given them the wrong one, now.
They say 24 hours but porting from one of the big guys (ATT, Sprint, Verizon, etc) to T-Mobile should only take a couple hours... 4-6 at most 99% of the time.
When I ported my numbers not only did the first 2 people that I talked to did not do it right and it didn't go through, but they were from Net10 with a T-Mobile SIM. That actually does take about 2 days since it is already a T-Mobile number, just subsidized out. So in that case it will take longer.
But this does not seem to be the case with you so definitely call. I had to port 2 numbers when I switched to T-Mobile and the person in the store in my area messed it up, then I called and the indian lady I talked to messed it up worse. Then I called and immediately asked for a supervisor, she did it correctly and then it took only about 40 hours after that. -_- In your case it should only be a couple hours after being correctly submitted though.
coyttl said:
Thanks guys -
I had double checked with a phone rep when I had to get my phone activated, and she said the information was entered in. I'm not sure if the store guy put the right info IN, however, so when I get home tonight, I'll call again.
@jbdan - Where did you get the PIN from? I may have given them the wrong one, now.
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We have a verbal password for our vzw account....everyone does afaik. Ours is 4 numbers like 1234 for example. Whenever you would call in to vzw for customer support they would verify you and your account with this password.
Sent from my SGH-M919 using xda premium
jbdan said:
We have a verbal password for our vzw account....everyone does afaik. Ours is 4 numbers like 1234 for example. Whenever you would call in to vzw for customer support they would verify you and your account with this password.
Sent from my SGH-M919 using xda premium
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Facepalm. I forgot about that. I never ever call them. I think it's 4 numbers standard. Mine is. Thanks.
If you specifically did not set up a PIN it should be the last 4 of your SSN. It was in my case and I was never asked to create a PIN on my POSTPAID account. I was on my PREpaid account since no SSN was taken there.
When I went from Sprint to TMO it took less 10 minutes. Also Tmo did everything on their side. I didn't have to deal with sprint regarding the port.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Wow, this is really eff'd up.
Called TMobile, they said that they submitted the port request, and got a confirmation that it was handled but the number wasn't released. They said I should call Verizon.
So I call Verizon. My number is part of a Family Plan, and I'm an account manager - not account owner. No matter what I dialed, I kept getting transferred to the automated "Port Center". Which would then tell me that this number is NOT ported to Verizon.
Even though, when you call it, my Verizon phone rings.
So, I was able to hit the right combination of buttons to get a live person. He said that there was something wrong, as "the compute won't download the port request status". I don't know exactly what that means, but he said that he couldn't read any information on my number, or the porting status. He said that I need to have TMobile try to re-port the number to get it out of its current state. (And, apparently, he let slip that none of my calls are counting towards the plan...) So I asked him what the PIN was, and he said he couldn't give it to me, and transfered me to Custom Service. The customer service lady was nice, said only the account owner can change the PIN, and so I hung up after giving her the owner's phone number.
This. Is. Fantastic. Amazing, my luck, getting my phone number stuck in limbo.
I ordered my phone by phone when it first was available...I was told my sprint phone wouldnt be shutoff untill I received the s4 from tmo....My sprint phone was shutoff by the evening of the initial order.....So basically I was without a phone until the s4 arrived a day later....Not a big deal, just surprised it was shut off so fast....Sorry some of you have had problems getting it done...
My port was done while I was still b in store... within less than 5 mins... not kidding
Sent from my SGH-M919 using xda app-developers app
Brought phone in at 6ish, ported number. At 7 got a text saying number was ported. Around 7:30 got a call on my old phone during limbo time, like they said could happen. Around 11:30 my old phone went to disconnected and new phone started showing full connections.
I was going sprint to Tmobile.