Related
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.
For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.
So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.
I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
You may not want to try this either but try a system restore
Sent from my SPH-L710...if some one helps you press the thanks button
Volknochi said:
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.
For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.
So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.
I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
Click to expand...
Click to collapse
I had the same issue what ended up fixing it for me was watching when I plugged the phone in after a clean driver install and stopping Windows from downloading and installing an updated driver. Dont know if its the same for you but that fixed it for me. I was really frustrated by it and found no help either.
probably an easy fix
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
I won't do a system restore, that won't do anything. Not to mention it would erase some programs that were installed (not related to phone). So, not doing that. Also, my computer will not automatically update any drivers or any thing else, as I have it set to manual mode.
And, I do not have Kies installed. It never worked for me properly, when it came to driver installation. I've done the "go into device manager" bit many times before, it still likes to play the "Hardware ID doesn't match" card. Drivers won't install either. I don't know what it is, but damn this is the most stubborn thing I've ever encountered.
i've post this in other forums today. what i do to get it working is i toggle USB debugging and try it out, then start toggling the ptp and mtp until it works. the combo that works for me is turn on debug, plug in computer, unplug, turn off debug, plug in. if it doesnt work then i toggle back and forth MTP and PTP. 5 tries at most, for me. Also, i did a nandroid back to my oem ICS that was 2 weeks old and just rooted. the problem is worse there. i'm using freegsmr6 with trinity kernel on Tmo. hope it helps.
Ditto
Yeah that whole "Hardware ID missing" was an irritating situation. This is what I recommend as far as making it work.
1. Plug in.
2. When you get the error message, I think its because of a conflict with the ADB interface. Go to Settings, Developer Options, and check off USB Debugging.
3. Plug in once again and it should work. If not, try toggling between Camera and MTP.
I have Windows 7 Ultimate and it works fine for me
I always get that error as well with my SGS 3. I have to reinstall Kies everytime it does that which is annoying.. ANyone has a permanent solution about this?
Fix for me was...
1-plug in phone. Get the hardware ID message. Leave phone plugged in.
2- open device manager. Click on. Android Phone and Uninstall Samsung Android ADB Interface. Also check the "delete software driver" when the dialog box shows.
3-still in device manager. Scroll down to Universal Serial Bus Controllers. Uninstall Samsung Mobile USB Composite Device.
4-unplug phone.
5-reboot pc.
6-install SAMSUNG USB drivers from their site or from here
http://www.epiccm.org/2012/06/cwm-recovery-on-all-sgs3-lte-variants.html?m=1
7-reboot or not. Plug in phone.
This worked for me and no issues for the last 6 days. YMMV..
this works!
stevounit said:
yeah that whole "hardware id missing" was an irritating situation. This is what i recommend as far as making it work.
1. Plug in.
2. When you get the error message, i think its because of a conflict with the adb interface. Go to settings, developer options, and check off usb debugging.
3. Plug in once again and it should work. If not, try toggling between camera and mtp.
I have windows 7 ultimate and it works fine for me :d
Click to expand...
Click to collapse
But why this problem now out of nowhere when everything worked fine before.
Sent from my SPH-L710 using xda app-developers app
Hardware ID missing - SOLVED!!
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
UPDATE!! (Oct.11.2012)
After a few Kies updates and going through various ROM's:
- the procedure listed above works 100% but a few steps are just not needed (redundant) - see bellow
- the problem is mostly caused by Windows "forcefully" trying to install its own drivers, rather than allowing Samsung's suggested.
- Samsung's fault is providing "updated" drivers that don't always work (hence, use the suggested 1.4.6.0 drivers)
- Following EVERY Kies update, DISCONNECT from internet before plugging your phone (otherwise you'll have to go through this, AGAIN).
Some suggested here that plugging the phone into a different USB port (without disconnecting from internet) would be the culprit - which happens to be true, but as a mere effect, not the cause: every time an unknown device is plugged into a different USB port, Windows is trying to download/install the appropriate drivers if it doesn't recognize the hardware - and there you are again.
So, the simplified procedure becomes:
1. Not needed - leave Kies installed, as is - no harm at all
2. N/A
3. YES
4. Not (always) required
5. MUST
6. MUST
7. MUST
8. Yes
Furthermore, if still interested in connecting your I747(M) as UMS (USB mass storage) the solution presented here works. I tested it myself - read my comment on this post for the very few existing hiccups.
- while installing the USB mass storage device drivers you don't have to disconnect from the internet
Install Drivers
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
tyler1037 said:
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
Click to expand...
Click to collapse
For someone experiencing the "hardware ID missing" error, just reinstalling the drivers won't do anything. Like many others, I've been banging my head trying to solve this for quite some time; the suggested steps are truly a compilation of successful ideas and trials mingled with tons of frustration, coming from my own experience as well as from many different people and forums.
If, on the other hand, you had a different type of connectivity issues - without this error, then, yes, reinstalling the drivers is Samsung's recommendation.
billard412 said:
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
Click to expand...
Click to collapse
Just wanted to say thank you. Did this and the last 2 days, works everytime. I made sure that after the first time I plugged the phone in after doing all this, and the screen pops up asking what I wanted to do, made sure to check the box for "do this everytime" and then choose the view folder option or whatever that is.
Thank you again,
Whiteice
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.
Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.
I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.
Unplugged and plugged back in and voila it works.
This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.
Hope this helps someone.
nacos said:
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
Click to expand...
Click to collapse
Thank you so much for this. This solution worked for me.
nacos said:
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
Click to expand...
Click to collapse
Thanks for this i will try it tomorrow as still new to these tabs.
For moment i change to camera PTP and it pops up, so at least i can use it for now.
Will let you know how i get on.
Best wishes :good:
adamspud said:
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.
Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.
I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.
Unplugged and plugged back in and voila it works.
This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.
Hope this helps someone.
Click to expand...
Click to collapse
The Android Developers toolkit DOES install the USB drivers 1.4.6.0 - which seems to be the ONLY one that works, BUT the rest of the steps suggested in my previous post are needed in order to get rid of the problem - otherwise the fix is just temporary.
Re-loading OS drivers corrected issue.
tyler1037 said:
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
Click to expand...
Click to collapse
I removed the updates to Kies on my Note and uninstalled the Kies update on the PC which is what started this issue of the OS not recognizing the device and then a fresh driver load for my phone from the Samsung site. Worked Perfectly, Thanks!
Cowoholy
I've read some people are having trouble with GN2 when connecting it to a PC via a USB cable. I've been having that problem as well.
I've found some suggested solutions, but none worked for me:
Code 10 error device manager
Missing Hardward ID fix
I found a partial solution. It's limited in what is solves. This is good for a user who is looking just to be able the phone USB storage so you can transfer files and what not. This does not give access for ADB. This will get rid of the need to plug and unplug the usb cord, or enable or disable USB debugging or whatever else people need to a bunch of times for the phone to finally be recognized by their machines. This works in Windows 7 64bit; I assume 32 bit. Don't know about Windows 8 (if there is the problem)
Basically, uninstall the Samsung USB drivers. Then just reconnect the GN2 to your PC. Let Windows install it's drivers. You'll see failures for Ssmsung and ADB, but still have access. You'll get the same access with and with USB debugging. Below are pics showing the results of driver installation by Windows, and hardware device properties. If you click the picture, you get see a large image of the screen shot.
Without USB debugging
WIth USB debuggind turned on:
Maybe someone with more knowledge can figure out the rest to complete fix the issue. But I assume for most, this should be sufficient.
lovekeiiy said:
I've read some people are having trouble with GN2 when connecting it to a PC via a USB cable. I've been having that problem as well.
I've found some suggested solutions, but none worked for me:
Code 10 error device manager
Missing Hardward ID fix
I found a partial solution. It's limited in what is solves. This is good for a user who is looking just to be able the phone USB storage so you can transfer files and what not. This does not give access for ADB. This will get rid of the need to plug and unplug the usb cord, or enable or disable USB debugging or whatever else people need to a bunch of times for the phone to finally be recognized by their machines. This works in Windows 7 64bit; I assume 32 bit. Don't know about Windows 8 (if there is the problem)
Basically, uninstall the Samsung USB drivers. Then just reconnect the GN2 to your PC. Let Windows install it's drivers. You'll see failures for Ssmsung and ADB, but still have access. You'll get the same access with and with USB debugging. Below are pics showing the results of driver installation by Windows, and hardware device properties. If you click the picture, you get see a large image of the screen shot.
Without USB debugging
WIth USB debuggind turned on:
Maybe someone with more knowledge can figure out the rest to complete fix the issue. But I assume for most, this should be sufficient.
Click to expand...
Click to collapse
Hey....Thanks so much!! It's a good start.
With all of the brilliant developer on these boards, I'm surprised no one has come up with a fix yet. In good time!!!!
I figured most users on here aren't needing to use ADB after rooting, but want to access storage. I tried accessing using ADB, which I have installed on my PC but never use, and it wasn't connecting. I had to look up how to use it. When I asked for listed devices, nothing came up.
If you look at the threads listed, it appears it's a driver issue with Samsungs USB drivers. I figure at some point either Samsung or Microsoft will fix it, more than the developers here. Although, I think they'll probably find a solution faster.
HA! I'm glad I'm not the only one. I've been rebooting my PC to solve the issue. It only happens once in a while. I'll be watching this thread. Thanks
I know this isn't exactly on topic but I've seen this discussed here and other forums as far as "properly" ejecting the Note 2/GS3 from your PC. Some say you just pull the USB, it will not corrupt etc. I just wanted to share that you can eject(windows). Just go to Devices and Printers, you will see SPH-L900 in your list. Right-click and eject. Probably means nothing but figured I'd share for those that feel iffy about just pulling the plug
I just pull my USB. I don't do the whole eject thing. The "having" to do the eject thing basically went out when Windows 7 arrived. I've been doing this method for couple years with Windows 7 for various devices. Never an issue.
And even faster than when you mention, if on WIndows 7, you go to the task bar to the right, there is a triangle that shows all your running background apps. Click that, right click the USB icon. It should be listed. If not, there is a "open devices and printers" which takes to the same place.
I'm trying to root my Samsung Galaxy SIII, and whenever I try to connect it to my laptop, it gives me the "USB device not recognized" error. I have tried everything I can think of.
Kies uninstalled, registry cleaned, searched my computer to erase every file linked to Kies, and no dice.
Installed, uninstalled, reinstalled, re-uninstalled, re-reinstalled drivers. Nothing.
After every driver change, rebooted computer and phone, nothing.
Factory reset the phone since one post I found had that work, still nothing.
So right now I have a laptop with no Kies, Samsung drivers installed, a factory reset phone, and the USB cable still won't work. It is the cable that came with the phone. The phone is Android 4.1.1, an SGH-I747, build number JRO03L. This is extremely agitating since I can't even connect my phone to see the files on it! I had a Motorola Atrix and had a similar problem, but fixed it with a simple driver reinstall. I've even gone into the hidden code menu and set the USB mode to MTP+ADB, and the UDAP (or whatever) is set to PDA. That won't even work. At this point, I'm willing to do anything. I hate stock ROMs, and want to remove all the crap this phone has on it, especially that damn voice thing and Kies.
self bump, since it's been three or four days with no reply. I could really use advice on this.
In your laptop, when you go to Devices manager, do you see an unknown device? If you try searching online for the appropriate driver through Windows Update, does it find any helpful driver?
CTurmoil said:
I'm trying to root my Samsung Galaxy SIII, and whenever I try to connect it to my laptop, it gives me the "USB device not recognized" error. I have tried everything I can think of.
Kies uninstalled, registry cleaned, searched my computer to erase every file linked to Kies, and no dice.
Installed, uninstalled, reinstalled, re-uninstalled, re-reinstalled drivers. Nothing.
After every driver change, rebooted computer and phone, nothing.
Factory reset the phone since one post I found had that work, still nothing.
So right now I have a laptop with no Kies, Samsung drivers installed, a factory reset phone, and the USB cable still won't work. It is the cable that came with the phone. The phone is Android 4.1.1, an SGH-I747, build number JRO03L. This is extremely agitating since I can't even connect my phone to see the files on it! I had a Motorola Atrix and had a similar problem, but fixed it with a simple driver reinstall. I've even gone into the hidden code menu and set the USB mode to MTP+ADB, and the UDAP (or whatever) is set to PDA. That won't even work. At this point, I'm willing to do anything. I hate stock ROMs, and want to remove all the crap this phone has on it, especially that damn voice thing and Kies.
Click to expand...
Click to collapse
I was dealing with this on my Win7 rig, and came across some advice that helped. If you have an SD card installed, turn the phone off, remove it and then reboot and connect the phone to the computer. I don't know why it worked for me, but it did.
Good luck to you.
CTurmoil said:
I'm trying to root my Samsung Galaxy SIII, and whenever I try to connect it to my laptop, it gives me the "USB device not recognized" error. I have tried everything I can think of.
Kies uninstalled, registry cleaned, searched my computer to erase every file linked to Kies, and no dice.
Installed, uninstalled, reinstalled, re-uninstalled, re-reinstalled drivers. Nothing.
After every driver change, rebooted computer and phone, nothing.
Factory reset the phone since one post I found had that work, still nothing.
So right now I have a laptop with no Kies, Samsung drivers installed, a factory reset phone, and the USB cable still won't work. It is the cable that came with the phone. The phone is Android 4.1.1, an SGH-I747, build number JRO03L. This is extremely agitating since I can't even connect my phone to see the files on it! I had a Motorola Atrix and had a similar problem, but fixed it with a simple driver reinstall. I've even gone into the hidden code menu and set the USB mode to MTP+ADB, and the UDAP (or whatever) is set to PDA. That won't even work. At this point, I'm willing to do anything. I hate stock ROMs, and want to remove all the crap this phone has on it, especially that damn voice thing and Kies.
Click to expand...
Click to collapse
Possibly two things download revouninstall to uninstall your drivers it searchs bolth registry and system for left over files (delete them)
I had same problem all I did was use revouninstaller to uninstall old drivers (it scans entire system and registry for left overs. a must.
Then I used these drivers, also when letting your installing drivers (turn internet off) don'lt update them there older, but they work for everyone who does this. If you need a better guide search there is one somewhere but point is use these drivers and don't update them (smile) works with adb everything you won't see a difference these drivers work better. peace.
Drivers------>Samsung Drivers 1.4.6.0 search for 1.4.6.0 drivers samsung fix for more info later
search for revo uninstaller
Whenever I have this problem, I must manually install the driver.
Open device manager.
Go to the unrecognized device that you know is your phone.
Properties and "update driver".
Tell it you have your own driver.
Don't let it "search" for a driver.
Manually point it to the exact driver file you need.
Works every time for me.
I took out the SD card to try all possible solutions posted.
Uninstalled drivers and installed the older versions that one of you linked me to, didn't help.
Tried directing Device Manager to install the driver manually, but I have no idea where to find it. If you have the driver file or at least the name and version, I can get it and use that.
I can't believe how much trouble it is just to hook an android phone to a computer, this happened with my Atrix as well.
Have you tried and different cable ?
So I was having a problem with my laptop recognizing my S3 when connected via USB. The notification would not appear in the status bar that a connection was made, and neither Fedora Linux or Windows 7 would recognize that the device was connected. I tried reinstalling Kies/drivers under Windows, and checking the output of dmesg/lsub on Linux. Nothing.
Did some googling and found this thread that help solve the problem!
http://blog.vacs.fr/index.php?post/...ot-detected-problem-on-Android-Samsung-phones
I found the problem. It was the cable. Somehow, it was severed where the cable connects to the mini-USB connector. I discovered this when the entire mini-USB piece fractured and fell off, revealing the tangled and snapped wires. I went today to AT&T to buy a replacement, and it worked on the first try. I don't know how the cable got damaged like that without being detected, but there we go. Now how do I set a question as resolved?
Hi there.
I picked up a refurbed Incredible 2 (running 2.3.4) and am trying to get it to connect to PC so I can move files across between the PC and either internal memory and/or microSD cards. I'm having no luck on Windows 7.
I changed the Default Connection Type from Charge Only to Media Sync / Disk Drive / HTC Sync (after installing the HTC Sync software - NOT the HTC Sync Manager, which apparently only supports the newer phones) to no avail. I've tried them all, and they all have the same issue. I've done this both with and without USB debugging checked, and with "Unknown Sources" ("allow installation of non-Market apps") checked. I've also tried uninstalling Sync, installing Sync Manager, trying again (no change), and then reversing it (uninstalling Manager, and reinstalling Sync) - again, no change. Sync does not see the phone while connected and in "HTC Sync" mode via the Default Connection Type (or anything else).
When I plug the phone in to the PC the PC shows a "USB Device not recognized" and sometimes I will get a "Driver did not install successfully" message. Device Manager is showing one Unknown Device with a "!" issue under the USB controllers category I'm assuming is the problem. There is also nothing showing up under the Disk Drives category in my Device Manager other than my hard disk, even though some of the guides I'm looking at say I should have something related to the phone in there.
I've tried connecting it with 2 different USB cables, just in case the one that came with it was not fully functional. I've used the second cable for data transfer in the past, so it should work. No difference.
I've restarted several times, with and without the microSD card installed. I've tried unmounting and remounting the card as well, no difference.
Am I missing some kind of Win7 drivers for the Incredible 2 that are not installed automatically and/or with the HTC Sync install? I've seen some references and links to HTC drivers that are apparently not on the HTC site, but I am very leery of downloading an .EXE from a random website and just installing it to see if it works. I'd think if this was necessary, it would be on the HTC site.
Anyone know what gives here? I can't think of anything else to try.
Am I a complete newb here, or is this potentially an issue with the refurb'ed phone?
Thank you very much for any assistance!
I use the driver linked on the revolutionary.io site (http://downloads.unrevoked.com/HTCDriver3.0.0.007.exe) and I have never had an issue.
Sent from my DInc2...
update
Hi there.
I attempted this, but still no change. Do you know where this installs the drivers to, so I might try to manually point the Device Manager "Unknown Device" to them?
When I try to update the driver via Device Manager, however, it is telling me the following:
"Windows encountered a problem installing the driver software for your device.
windows found driver software for your device but encountered an error while attempting to install it.
'Unknown Device'
Windows has stopped this device because it has reported problems (Code 43)"
Thank you for any further assistance or ideas.
Doesn't matter where you place them but you'll need to go to control panel/system/device manager find the device with the issue and select update driver.... Then it should be recognized
Sent from my HTC Droid Incredible 2 using xda app-developers app
OP - do you have any other USB device drivers for other smartphone(s) installed on your PC? If so, uninstall all of them and reboot it clean.
Assumed that you are running VZW stock software - phone isn't rooted ?
Is your HTC Installer running this version - 3.0.0.007 - that's mine (have it running on W7 Pro and Ultimate on desktop & 2 laptop, no problems for me - I also have it running Win 8.
Uninstall HTC Installer & reboot - without connecting the phone. Turn off firewall & antivirus on your PC temporary, reconnect the phone & follow the prompts to reinstall HTC drivers. Once it's done, disconnect the phone & power down the computer.
Restart the PC and then reconnect the DI2 to it, hopefully - it will recognize the phone and allow you to connect & recognize the mSD card for data transfer, etc.
Please post any specific error messages as you see them. Good luck.
A common cause of "unrecognized USB device" is a bad cable. Try another. Or, try a different USB port on your PC.
Hi,
I'm having some issues where the MTP driver fails to load. Tried all the obvious stuff and did a lot of reading of forums and stuff but can't find a fix. Could anyone help me to fix it please?
Here's what hardware I have and what I've tried so far:
Tab Pro 8.4 16gb wifi UK model, rooted.
Connected via cable to Dell XPS 17, latest USB drivers installed, win 7 x64.
First of all, I enabled USB debugging and windows installed drivers for all except MTP.
Tried installing the Samsung driver package, same problem. Uninstalled at present.
Installed kies, didn't work, wouldn't even connect to the device. Uninstalled.
Followed the instructions on the wiki but the suite software installs the driver succesfully but then windows won't accept the driver. Tried the workarounds in the wiki but still no luck.
Tried rebooting the tablet and leaving the cable connected.
Tried wiping the cache.
Tried restarting both the tablet and laptop after reinstalling software and drivers, still no luck.
Found several workarounds on my travels, one was a command line for windows to add to usergroup ( it's on the laptop downstairs, will add it to the post tomorrow).
One post said to change a registry entry...really? Tried that, and another registry trick, but still no.
Using the same laptop, I had similar problems trying to flash a custom rom onto an s4, but the CM installer worked first time. I've done a fresh install of win 7 since then.
Can anyone shed any light on this for me please? Is there any kind of workaround? Running out of ideas!
Thanks
Fixed this, well, kind of. Here's a quick rundown of what I did, for people like me who are struggling with connection problems.
I thought I had tried everything, was going to dump the whole thing and then remembered that I'd fixed some previous USB problems (sound card) by doing a clean boot.
First, remove Kies.
The only other thing that is required are the samsung mobile drivers from their website. I tried with and without and this would only work with them installed.
Restart your tablet, make sure MTP is selected.
You can find out how to do a clean boot for you version of windows here.
Leave your device connected via USB cable. Once you have clean booted into windows, windows will attempt to install the drivers from windows update, let it do this. It can take a minute or two to complete. You should then see a green tick in the notification area rather than the dreaded red cross.
If, for some reason, the driver doesn't install first time, you can unplug and then plug back in the USB cable and this should do the trick.
What I did find, is that the connection wasn't consistent, I could restart either my laptop or tablet and then it wouldn't connect, so I'd have to go through the above process again to get it to connect.
Doing this allowed me to flash the Clockworkmod recovery with odin 3.09, but for whatever reason, I was still unable to use the recommended Eimdall suite to flash cyanogenmod.
In the end, I downloaded the CM11 zip file to my tablet (via http) and then used ES file manager to move it to the SDCard root and then clockworkmod picked it up from there.
Also, once CM was installed, there were no connection problems at all, as far as I can see.
Hopefully this will help others in the same predicament.