Develop Bugs

[Q] I broke my GSM Galaxy Nexus screen already

I have had vertical banding issues since day 1 with the LCD, and I contemplated returning the phone (to China) because of it. Instead, the seller notified me he'd pay to have the LCD replaced, either in the US at my choice of phone repair stores, or send it back to China and he'd send to a shop to do it. I'd do it myself if I could find a supplier for the LCD/glass digitizer (I have done it on multiple Nokia phones, including a 5800XM). Alas, while finding a suitable repair shop, I cracked the glass.
Am I the first one to drop the Galaxy Nexus? It fell about a foot onto bricks, and now I have a crack in the glass extending from the earpiece to the power button. I called around and I am the first in the Minneapolis/St. Paul metro area to break their Galaxy Nexus.. great. My case and screen protector haven't even come yet.
Does anybody have any advice on where to go from here? Do I ship the phone back to China (expensive, and I'll be without a phone for 3-4 weeks)? I can't believe I had my Nexus One for two years, dropping it all over the place, and it's still in beautiful shape, while this one has LCD issues from day one, and now cracked glass after a single small fall (that the Nexus has taken many times.. I need to stop driving with the phone in my lap).

done it many times (phone on lap when driving) then forget when i get out and it gets thrown out of the car onto the ground.
many places dont have nexus accessories yet ... ghost armour needs 10 days to even get a screen protector in (they put on a htc sensation cover for now - doesnt even cover the screen itself, let alone the entire from !)

I took a look at the Galaxy Nexus teardown on ifixit. Link HERE.
If you look at steps 6-8 you'll see that popping the screen/digitizer out really isn't too bad at all. The real issue will be finding the screen/digitizer in one piece for a decent price. I looked around on Amazon and EBay and failed at finding any for sale.
However, if you can find a screen/digitizer for under $200 somewhere I would follow the ifixit instructions and change it yourself.

I browsed through the teardown and it doesn't seem like that'd be an issue at all. I have done a fair amount of phone repairs previously, including lcd replacement and smt soldering on the phone's main PCB. The problem is that I can't find anywhere that sells the digitizer/LCD. Looks like it's back to china for this guy.
Yeah I've thrown the N1 out of my lap probably twenty times in the past two years. It's always taken it like a champ. I wish they had used gorilla glass on this phone.

I've dropped my GN twice already, once onto a concrete floor. So far, I've been lucky. Can't find any damage. It's not too reassuring to hear that it will crack so easily, though.
FYI, even Gorilla Glass isn't shatter-proof. Highly scratch resistant, but not shatter-proof. Give it the right point-load, and it will also shatter.

I know that Gorilla Glass isn't shatterproof, but I have seen unspeakable things done to my N1 and nothing has ever come of it. I'm still putting off sending this back to China.. I have a feeling it'll be gone for a month or more.

Ouch Sorry To Here Better Send Back 2 Repair

Mine's fallen from my lap onto pavement twice, getting out of the car of course, but so far my Otterbox Commuter has saved it.

My GN screen hair line cracked mysteriously.
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.

Maybe it's you, bumping into something hard and pointy?

I've dropped mine twice on ceramic tile from waist height and had no damage other than a couple of scratches on the screen. Maybe it was just a particularly unlucky drop?

lol yeah phone on lap while driving is death for phones.... done that many many many times with too many phones.

update
BestBuy Canada's mobile communications manager Danielle has worked out a 50% off new phone option for me, as their policy they say is no "physically" damaged phones can be returned.
I have asked for an Iphone 4s 64gb in order to resell it and recoup my loss with via the accelerated deprecation screen defect of this galaxy nexus.
maybememe said:
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Click to expand...
Click to collapse

I've had my phone for about 2 months or so. Found out the hard way how fragile the glass was when my keys left a few minor scratches on it the second day of use. Well yesterday the hairline crack appeared between the power button and the volume rocker. Samsung says its physical damage caused by dropping the phone or having it in my pocket. What... I can't put my phone in my pocket anymore. Well the long and short of it is I have to send the phone back to the country of origin England in this case and I have to pay for the repair. I'm trying to find the glass assembly so I can replace it my self. So far no luck on Google. I agree with all the comments about the glass being too weak on this phone. Long live the Nexus one which I've switched back to till I figure out how to get this galaxy broken glass fixed.

I've got a broken line on Glass of my Gnex, I hate, very hate, this at only 4 month of usage.
Can i send my Gnex to Samsung and use a Warranty to change it?

This is a genuine question so I'm not trying to get anyone's back up, but is mobile insurance not that popular outside the UK? You can barely leave the stores here without being sold it!
Sent from my Galaxy Nexus using XDA

I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...

anton2009 said:
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
Click to expand...
Click to collapse
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA

killyouridols said:
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium

evohog said:
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
In the UK you get either a cash value or a replacement nexus. You would only get a substitute if the goods are no longer on general sale. Usually electronic goods I have claimed on have been cash (minus the excess) to the phones purchase price. Make sure you have advised them and can prove the cost or you may end up with a settlement below the phones true value.
For example, my laptop was worth £500 when new, but I have only insured it for £300 as I know I can get a decent replacement and keep my premiums down. I have my nexus insured for £400 as I know this will buy most new phones outright should I lose it
Sent from my Galaxy Nexus using XDA

Aluminum Bumper Replacement?

I dropped my white galaxy s2 yesterday and it has a semi steep dent on it. Luckily everything is working fine. Anyone know I can get a replacement of the aluminum bumper that surrounds the side of the phone? I've done a a few search and couldn't find it.

Hi Something,
Unfortunately a part like this is usually fused with the front housing assembly on the device. A quick google search yielded the following result...
globaldirectparts.com/Samsung-Galaxy-S-II-SGH-T989-Front-Housing-p/smsng6110920.htm
You'd have to replace the entire front housing assembly on the device...not the easiest part swap, but still entirely doable.
Hope this helps!
Cheers,
Nick

Spork McBork said:
Hi Something,
Unfortunately a part like this is usually fused with the front housing assembly on the device. A quick google search yielded the following result...
globaldirectparts.com/Samsung-Galaxy-S-II-SGH-T989-Front-Housing-p/smsng6110920.htm
You'd have to replace the entire front housing assembly on the device...not the easiest part swap, but still entirely doable.
Hope this helps!
Cheers,
Nick
Click to expand...
Click to collapse
If you do this, looks like you'll have a black T989
Get a case and cover it up, best and easiest option.

That really sucks. I dropped my also on wood floor and cracked the left corner.Great phone but too sensitive. I need a light but strong case.

BRODZ2020 said:
I need a light but strong case.
Click to expand...
Click to collapse
Any case that provides reasonable protection for a phone is not going to be 'light' or thin. There's a reason why they add bulk and it is to absorb the kinetic energy that would otherwise damage your phone.

Those guys (GlobalDirect) won't ship to an individual, they only deal with businesses.

SheCo said:
Those guys (GlobalDirect) won't ship to an individual, they only deal with businesses.
Click to expand...
Click to collapse
Did you try to enter your social for the business ID ?
I had a similar incident happen while out partying for few days straight. A rugged fall onto some ragged asphalt made for some bezel splitting/pitting. I called T-mobile because my phone was "acting weird" and they exchanged it for me no hassles.

I also scratched the hell out of the bumper with a 1 inch drop. I tried using my PHP from tmobile, I was going to use water damage as an excuse but they want to charge me $130 bucks just going to get a case

Is that actually aluminum I thought it was just aluminum colored, well if it is aluminum, you can always try a really, really fine sandpaper ex.1000,1500,2000 even 5000, I had a HTC Sensation (Made Chrome), and I dropped a few times, had chips and scratches which I fixed with sandpaper and 1000 to 2000+Blue Magic. Hope this can help but remember try at your own risk.

I looked into replacing this part when I dropped and dented my phone. Unfortunately, to replace it you have to replace the entire front half of the phone. And unfortunately, the screen is adhered in place. From what I found, you need to have the proper tools (uses heat, I believe) to release the screen, and then reapply it to the new housing. I cracked my OLED while attempting this. Luckily I was able to put it back together and get it replaced under the insurance. Bought myself a case immediately upon receiving the new phone.

[Q] How to repair a broken screen!?

Hi guys,
I have just broken my Dinc2's glass screen. The underlying LCD screen is still functional and the touch screen works. So, I am guessing that I only broke the glass on the top of the screen... I uploaded pics to make it clear.
The casing near the USB port got bent some time back when I went kayaking... And I think that is where the screen cracked significantly when I dropped the phone.
I can still use the touchscreen and there are no discoloration on the LCD. So, can you guys suggest to me what Screen replacement product I need to buy online and (preferably) give me a link for said product and a How to repair guide. Plus, is this process easy? As in if I spend a few hours carefully following the steps to repair, will I succeed?? Moreover, can I replace the metal casing as well?
Thanks for the help gang! I really need to get my phone back to 100% working condition as I don't have an upgrade available till April '13 and I have cancelled my phone's insurance recently!
EDIT: Does this product help? http://www.amazon.com/gp/product/B0057OO9OC/

http://www.repairsuniverse.com/htc-droid-incredible-2-screen-replacements-repair-parts.html

I just replaced my digitizer for $11 on eBay.
It's an HTC one too (no "Verizon" branding, just "HTC".
It's for an Incredible S, came out of SoCal.
EDIT:
Here's the Digitizer
http://goo.gl/w7Vr0 $12.77
Here's the adhesive (sticker) that HAS to be replaced or it'll lift-up and will allow dust inside. Thus driving you F'ING INSANE. Mine is on order
http://goo.gl/34ylh
-Truckin-

Truckin'Ain't4Sissies said:
I just replaced my digitizer for $11 on eBay.
It's an HTC one too (no "Verizon" branding, just "HTC".
It's for an Incredible S, came out of SoCal.
EDIT:
Here's the Digitizer
http://goo.gl/w7Vr0 $12.77
Here's the adhesive (sticker) that HAS to be replaced or it'll lift-up and will allow dust inside. Thus driving you F'ING INSANE. Mine is on order
http://goo.gl/34ylh
-Truckin-
Click to expand...
Click to collapse
So I have dust under my screen even though my phone is completely original and never been dropped. Do you think it's worth taking apart, cleaning out, and replacing the adhesive? How long do you think it would take, and what is the likelihood of doing more damage to the phone?

Truckin'Ain't4Sissies said:
I just replaced my digitizer for $11 on eBay.
It's an HTC one too (no "Verizon" branding, just "HTC".
It's for an Incredible S, came out of SoCal.
EDIT:
Here's the Digitizer
http://goo.gl/w7Vr0 $12.77
Here's the adhesive (sticker) that HAS to be replaced or it'll lift-up and will allow dust inside. Thus driving you F'ING INSANE. Mine is on order
http://goo.gl/34ylh
-Truckin-
Click to expand...
Click to collapse
I bought the following on amazon:
http://www.amazon.com/gp/product/B005GIUHDQ
http://www.amazon.com/gp/product/B0057OO9OC
http://www.amazon.com/gp/product/B002EXHR1Q
I should have probably waited for more replies, like yours, here to get a better product link. Anyway, I guess I bought all the needed parts. I hope I get good quality material and I can get going with the repair... Do you think that they are good? The digitizer and tools didn't ship yet, so I can try and cancel and buy the one from ebay...

I actually just finished doing this a few hours ago. It does take some time to do it but if you have patience you can do it
You have to remove the LCD to remove the digitizer, so you will have all the parts out of the body of the phone. It is easier if you replace the body because it comes with new adhesive already perfectly cut and installed. If you reuse the old one you will have to scrape all the old adhesive off, then cut new adhesive. They are also available in red/silver/black so you can change colors.

Dermen said:
I actually just finished doing this a few hours ago. It does take some time to do it but if you have patience you can do it
You have to remove the LCD to remove the digitizer, so you will have all the parts out of the body of the phone. It is easier if you replace the body because it comes with new adhesive already perfectly cut and installed. If you reuse the old one you will have to scrape all the old adhesive off, then cut new adhesive. They are also available in red/silver/black so you can change colors.
Click to expand...
Click to collapse
When you say replacing the body, are you referring to the front housing/bezel? That is this: http://www.repairsuniverse.com/htc-droid-incredible-2-front-housing-bezel-replacement.html
If so, where did you buy it, as I want a reliable and reasonably priced product online. Thanks a lot for the help, btw!

litetaker said:
When you say replacing the body, are you referring to the front housing/bezel? That is this: http://www.repairsuniverse.com/htc-droid-incredible-2-front-housing-bezel-replacement.html
If so, where did you buy it, as I want a reliable and reasonably priced product online. Thanks a lot for the help, btw!
Click to expand...
Click to collapse
That is what I was referring to as the body, since all the parts attach to it. I actually got an entire new housing, came with the bezel, the middle part, and a new battery cover since my battery cover was beat up and I was changing colors. The middle part I didn't need but it was cheaper to buy all 3 parts than just 2.
I got it on ebay. The Incredible 2 and the Incredible S housing parts are interchangeable. I ended up getting S parts because they were cheaper. Most of the ebay sellers are in China so shipping takes 1-2 weeks depending on the seller. Repairsuniverse is good if you want it fast, I ordered from them once and got the part in 2 days.

Parts arrived. Links to tutorials PLEASE!
Dermen said:
That is what I was referring to as the body, since all the parts attach to it. I actually got an entire new housing, came with the bezel, the middle part, and a new battery cover since my battery cover was beat up and I was changing colors. The middle part I didn't need but it was cheaper to buy all 3 parts than just 2.
I got it on ebay. The Incredible 2 and the Incredible S housing parts are interchangeable. I ended up getting S parts because they were cheaper. Most of the ebay sellers are in China so shipping takes 1-2 weeks depending on the seller. Repairsuniverse is good if you want it fast, I ordered from them once and got the part in 2 days.
Click to expand...
Click to collapse
Hi guys, I just received all the parts. The following are what I ordered:
Housing Front for HTC Droid Incredible 2 Red Body Frame Chassis Bezel Part
Verizon HTC Droid Incredible 2 Replacement Touch Screen Digitizer Replacement Front Glass
2mm Wide Double Sided Layer Adhesive Sticky Tape Sticker
Tools for iPhone and most of phone
Now I am ready to replace the screen. Tutorials? I found some online, but would like to see what you guys followed to see if I can find simple and comprehensive tutorials!
Thanks! And wish me luck.

litetaker said:
Hi guys, I just received all the parts. The following are what I ordered:
Housing Front for HTC Droid Incredible 2 Red Body Frame Chassis Bezel Part
Verizon HTC Droid Incredible 2 Replacement Touch Screen Digitizer Replacement Front Glass
2mm Wide Double Sided Layer Adhesive Sticky Tape Sticker
Tools for iPhone and most of phone
Now I am ready to replace the screen. Tutorials? I found some online, but would like to see what you guys followed to see if I can find simple and comprehensive tutorials!
Thanks! And wish me luck.
Click to expand...
Click to collapse
1. Take it apart.
2. Put it together with new parts.
3. ???
4. Profit.

prototype7 said:
1. Take it apart.
2. Put it together with new parts.
3. ???
4. Profit.
Click to expand...
Click to collapse
Thanks, captain obvious!
I wanted to know if there is a detailed how to. Anyway, managed to take it apart. All guides end at taking it apart and say, "well, now you know how to dissemble it, just go in reverse and assemble it. Well. I wish they don't do that and show me through the reverse just to avoid mistakes. I remember having to redo IKEA furniture due to missing a few parts. Don't wanna do this messy procedure and realize I forgot a button or worst still putting the screen on!
Anyway, I am a grad student with a bachelors in Engineering... I should be ashamed if I can't do this! :silly:

repairsuniverse has a guide on youtube for replacing the digitizer. I found it easy to follow. Only difference is when you put it back together put the parts in the new body. You will also have to pull the speaker out of the old body and put it in the new. It is held in by glue, heat it with a hairdryer/heatgun and it comes out pretty easily. You might need to use some new adhesive on the speaker, I was able to pull the old adhesive out of the body in one piece using a hairdryer and some tweezers.

Dermen said:
repairsuniverse has a guide on youtube for replacing the digitizer. I found it easy to follow. Only difference is when you put it back together put the parts in the new body. You will also have to pull the speaker out of the old body and put it in the new. It is held in by glue, heat it with a hairdryer/heatgun and it comes out pretty easily. You might need to use some new adhesive on the speaker, I was able to pull the old adhesive out of the body in one piece using a hairdryer and some tweezers.
Click to expand...
Click to collapse
I am 100% done with the repair. But there are a few issues. The Vibrator motor seems to be not working. Then, the Digitizer I bought doesn't have a hole for the front facing camera! That is not a major setback as I rarely use it and I have a tablet and a PC to skype chat with... But it is sad that a feature is missing.
The big issue is the vibrator not working. I didn't mangle it and put it back in place as I am supposed to. Finally, I have 1 or 2 small dust particles under the screen and that is ok. I couldn't remove all the dust and it is a miracle I managed to get it that clean. Finally I seem to have a slight green tint/screen bleed at top left corner. I didn't have that before and I didn't distort the LCD while replacing. Is it due to a smudge on the LCD there? I suppose it is a minor issue and not something that will amplify as I have a Transformer prime that has screen bleeds and it is apparently because the screws are too tight.. So may be I tightened something too much? Anyway, if it doesn't deteriorate I am ok, as it is a very, very minor problem.
So, bottom line: Main problems > (1) No FFC (due to improper digitizer) -> I don't intend to fix it. (2) Vibrator motor not working.
Can someone help me with 2?
I fricking fixed it! I have WORK to do and I spent about 4 hrs fixing my phone!!! I'm kinda screwed for tomorrow! At least now my phone works...

That is odd it didn't have a spot for the front camera. I replaced my digitizer and it has a clear spot for it but it is not even close to centered. It actually looks like it would obstruct the camera but it doesn't. If you take it apart again for some reason you can scrape the black off the back so it is clear. However, it is very hard to do that and make it look decent.
Getting it perfect with no dust between the lcd and digitizer is very very hard to do. The first phone I did I actually took it apart again because there not only was dust but smudges on the other side of the digitizer. As for the bleeding I wouldn't think you could cause it from pressure in the inc2 because the lcd and digitizer are just held on the front by adhesive. The LCD has adhesive around the entire edge of it, I don't know if that also blocks light from the edges but if it does and there is a little bit missing maybe it is the cause.

Dermen said:
That is odd it didn't have a spot for the front camera. I replaced my digitizer and it has a clear spot for it but it is not even close to centered. It actually looks like it would obstruct the camera but it doesn't. If you take it apart again for some reason you can scrape the black off the back so it is clear. However, it is very hard to do that and make it look decent.
Getting it perfect with no dust between the lcd and digitizer is very very hard to do. The first phone I did I actually took it apart again because there not only was dust but smudges on the other side of the digitizer. As for the bleeding I wouldn't think you could cause it from pressure in the inc2 because the lcd and digitizer are just held on the front by adhesive. The LCD has adhesive around the entire edge of it, I don't know if that also blocks light from the edges but if it does and there is a little bit missing maybe it is the cause.
Click to expand...
Click to collapse
The following are the images of my fixed and "pimped" Dinc2.
https://www.dropbox.com/s/beop9oqvn6qo9p5/2012-09-25 00.23.03.jpg
https://www.dropbox.com/s/qh62damm82z0qmu/2012-09-25 00.22.32.jpg
Is the two tone color combination looking sweet, or should I change the back to red as well? I have a spare black back cover. If anyone has a spare red back cover, I can trade!
Plus, the "smudge/screen bleed" at the top left edge is seen in this pic:
https://www.dropbox.com/s/illeve11tomyrtw/2012-09-25 00.54.23.jpg (The black spot on the middle of the left side is a dust spec!)
Close up: https://www.dropbox.com/s/9ys4r2e6xmxfhnh/2012-09-25 00.54.48.jpg
Is the smudge bad? I think it is just a smudge on the LCD and not a damage to the LCD right? In that case, I am cool, as I most likely will cause other smudges if I attempt to redo it anyway. Plus, I am kinda bummed out about the lack of FFC, but I hardly use it and the whole process of removing the screen is SOOO tedious (and I don't have a heat gun, so had to put my phone a feet above a gas burner! ) and it was so painful and stomach wrenching to safely remove the LCD/digitizer that I don't wish to do it again to repair the FFC...
So, what do ya say?

I think the two tone looks good since the red phones have all black accents. I thought it was weird that the speaker on the red phone is silver, while all the other accents are black.

There seems to be a problem with the adhesive. The digitizer is raised by about 1 millimeter at the top while it is attached better at the bottom. I think it is because I had an additional horizontal strip of adhesive at the bottom to attach the digitizer to both the LCD and the buttons firmly while I didn't put such a horizontal strip at the top as I didn't see one when I dissembled it. If I put pressure on the digitizer for a while, it sets back in place for about half a day. Is this a serious problem? I don't feel like dissembling again.

litetaker said:
Hi guys, I just received all the parts. The following are what I ordered:
Housing Front for HTC Droid Incredible 2 Red Body Frame Chassis Bezel Part
Verizon HTC Droid Incredible 2 Replacement Touch Screen Digitizer Replacement Front Glass
2mm Wide Double Sided Layer Adhesive Sticky Tape Sticker
Tools for iPhone and most of phone
Now I am ready to replace the screen. Tutorials? I found some online, but would like to see what you guys followed to see if I can find simple and comprehensive tutorials!
Thanks! And wish me luck.
Click to expand...
Click to collapse
I just broke my screen and im looking to go the same route. This is a good phone to have as a back up after i get my upgrade and i dont want to get rid of it.
Anyway, did you need all those parts to successfully change your screen? I thought if you bought a new housing you would not need the adhesive tape?

[Q] Glass Issues

I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...

Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron

IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.

IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.

RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
Click to expand...
Click to collapse
I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..

badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
Click to expand...
Click to collapse
You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!

Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II

Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app

update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!

Gap between glass and metal casing

Anybody else has a visible gap between the glass and metal casing at the top edges of the phone? It is big enough to collect dust and is present on the front and the back of the phone. Galaxy S20.

Vidicgapi said:
Anybody else has a visible gap between the glass and metal casing at the top edges of the phone? It is big enough to collect dust and is present on the front and the back of the phone. Galaxy S20.
Click to expand...
Click to collapse
that gap is for the earpiece speaker.

mangdionisio said:
that gap is for the earpiece speaker.
Click to expand...
Click to collapse
I said at the edges of the top not the center. Also in the front and back.

Vidicgapi said:
I said at the edges of the top not the center. Also in the front and back.
Click to expand...
Click to collapse
Do you have a photo? The only gap I have is the middle top part of the phone for earpiece. The rest is same with the rest of the phone, down the sides and to the bottom of the phone.
Mine is a s20+ though
Sent from my SM-G985F using Tapatalk

I hope it is visible enough

Looks like you haven't cleaned your phone since the day you bought it with all that dust on it. Get a microfiber cloth and Zeiss eye glass cleaner which is safe for all eye glass coatings so it also safe for your phone. Then put it in a good case. I use the 3 piece OtterBox Defender Pro which also comes with a holster. No case is just begging for disaster to happen the first time you lose your grip and drop that thing on the floor. If it's in a case there won't be any dust getting in the cracks because it won't be exposed.

Didn't buy a pretty phone to put it in a fat ass case.

Vidicgapi said:
Didn't buy a pretty phone to put it in a fat ass case.
Click to expand...
Click to collapse
Hope you got Premium are or some other insurance. Good Luck!

Got the same gap on my S20 Ultra LTE Black version which I purchased yesterday :-
My S10+ also had same gap on exactly same location, Link of the topic : https://forum.xda-developers.com/s10-plus/help/gap-left-corner-s10-t3935197

So samsung also have bad quality control now.

This is the reply I received from Samsung :-

Of course he gonna say that's fine XD I worked for samsung customer care and we had briefings where they told us always to push the narrative that's it's fine so we get the least amount of RMA's.

I cannot fit a fingernail between mine, definitely not part of the design

There is a thick gasket inside there which will raise the glass.
Sent from my MI MAX 3 using Tapatalk

So is it still safe from water and dust or ? I have noticed dust going in that gap but they are just stuck there. Been trying with the service center since few days for getting a DOA but there is a very low chance to get it. Even my S10+ which I bought last year had exactly same gap at exactly same location.. maybe something wrong with the manufacturing. Idk how they could manufacture two different phones purchased/manufactured in a gap of 1 year.

Pr0Ankit said:
This is the reply I received from Samsung :-
Click to expand...
Click to collapse
That's a generic answer that makes absolutely no sense. If that were the case than all the phones would have a gap.
If you can I would return it and exchange for a new phone.

I have no possiblity to return it to store and get a replacement. None of the offline authorized resellers for any smartphone brand in my country have a replacement policy. I went to the service center but they just sent the snapshots of the gap to their HQ for a RMA and told me that they will call me back within 48 hours with the response of their seniors, however I received no response from the service center yet, its been more than 72 hours. I had already sent an email to Samsung India CEO's Desk and they are following up my case with the service center but I think that it's all just their drama.. they are very reluctant to not issue a RMA for such an expensive phone. I wish I hadnt switched from Apple to Samsung knowingly that there will be 90% chance that all my Samsung phones purchased after 2018 had gaps.

Mine doesnt seem to have that gap or at least it is not as visible, i have black color - if your screen uniformity is acceptable i wouldnt risk replacing phone as you may get one with poor uniformity and that is then a problem

I looked at mine, also grey, it is not like yours.. the gaps is al the same, corners the side, bottom and top.
So I don't think yours is part of the design.
Maybe it wasn't enough to fail at there inspection but I wouldn't be happy with that.

Yeah it seems like that, + the black colour makes the gap look more wider. I have submitted my device to service center yesterday along with the box, bill and accessories. They said that they will be processing the DOA and issue me the certificate today to get a replacement from store. If possible I will try to get a Gray variant this time.