I'm getting a crash once every 3-4 days on average that requires a battery pull. So far I've had it happen while receiving a Whatsapp message, replying to a Google+ notification, and most recently, while listening to music.
I know I am not alone because I have seen a few other threads talking about similar issues. I am wondering how widespread this is however while I try to decide whether to return the phone or not. Are any of you running for a long period of time (1 week or more) without any instability?
I've had it happen to me a couple of times too, once when playing a movie in Diceplayer, and accidentally push the power button, causing the screen to go blank, then I couldn't turn it back on. Had to pull the battery. Had it happen to me again this morning, can't remember what I had done prior to it happening, though. Anyway, I did not have the time to pull the battery, so I just tried it again a couple of minutes later, and it woke up, all was normal again.
Happened twice only since November 25th to me.
I've had the phone now for a couple of weeks and have yet to have a crash.
My phone crashed two times in one week. Booth times when i closed a game.
Just take into consideration that most of these crashes are due to incompatibility between ICS and apps that don't officially support it yet. Not as much due to the device itself. So returning it and getting a phone running gingerbread won't solve the crashed when that phone eventually gets ICS....
I get it every few days too. Crash followed by what looks like the phone trying to reboot, but screen just goes dead and I need to pull battery to restart it.
i have had this too a few times. the screen just turns off, and won't turn back on. have to pull the battery before i can turn it back on.
this last time, i was just in the sms app, reading a message. i noticed the text was rendering strangely, with sort of colours around the edges of the letters, as if it was a low-res screen. then just as i tapped the message, to try to see if the rendering would change if i highlighted it, the screen turned off, and the phone seems to be dead, requiring a battery pull before i am able to turn it back on.
i haven't pulled the battery yet, and the phone is still sitting apparently dead. however i also notice that despite the screen being off, and it sitting here for a while doing what seems like nothing, the top half of the phone is actually pretty hot (front and back). not due to the screen having been on either, because the bottom half is cold.
Try turning off the eq in the music player. Worked for me it seems.
Sent from my Galaxy Nexus using Tapatalk
Based on the replies received so far, I think it is fair to say that these crashes are most likely related to software issues (as opposed to hardware). I guess patience is due while our bleeding edge technology stabilizes..
me too
Yes, i have also had a crash twice in the one week that I have had sgn which required a battery pull to turn the phone back on. I think the first time, I was in the settings and it looked like a few pixels were going crazy then screen went black and I had to pull battery. Then about 5 days later, I was not using the phone but when I went back to it, the screen was black and I couldn't turn it on untill battery pull. Watching this thread with interest.
Had it a few minutes ago with Facebook. Had just opened it when it turned black. No button responded. Eventually managed to get back in menu. Considered removing the app.
Sent from my Galaxy Nexus using xda premium
Didn't have a black screen so far, but had it freeze 3 times in the week that I own it (2x Google Maps, 1x in Gallery when pressing home button). Screen stays just as it is, no corruption, no dimming, no response to anything.
I had similar problems guys and horrible battery life. It is 100% an app you downloaded.
Do a complete wipe or figure out which app it is one by one. I did the second method and I only lose 1% of battery life an hour on standby.
Completely stock GN with 4.0.3 - never rooted, locked bootloader
Sent from my Galaxy Nexus using XDA App
Related
Can we put together a list of known issues with this phone for those of us who are thinking of switching so we can see everything in one place instead of having to sort through all the mess to find the issues and resolutions. Thanks
This list is just a copy and paste of the main points listed in the first 5 pages so far to save you some reading. Its just a summary, nothing more.
- vertical lines on some models with specific box date
- dead red pixel on some models
- some models has odd camera flash light, when powering off
- occasional errors when playing media on the sd card
- battery has stayed stuck at "100%"
- WiFi settings shows connected to the correct network but keeps scanning (Power saving mode problem.)
- lock screen locks up me sometimes
- wouldn't stay powered down while charging
- it takes quiet some time to charge up
- it's always warm even when not it use, but it gets super hot when charging
- screen lock bug
- take a pic, then tap the gallery button in the camera app, share to facebook, will not upload, says cannot locate pic. go to regular gallery, upload pic same way and it works fine.
- issue with the display staying on
- games freezing up and crashing after about 5- 10 mins of game play
- trouble with data when connected to wifi.
- wifi works but the 4g will not get internet access.
- music player other than orginal makes all kind of funny things skipping ,play not play or stock
- rebooting
this link was sent to me by jangst123 it should help us see how many people are experiencing each issue (poll link)
http://api.viglink.com/api/click?fo... issues Poll&jsonp=vglnk_jsonp_13203616807683
Results of poll:
http://api.viglink.com/api/click?fo...ults of Poll&jsonp=vglnk_jsonp_13203617040734
Just had my first random reboot today, other then that, I haven't had any issues. The phone is amazing
Sent from my SGH-T989 using Tapatalk
good idea, i stickied this topic
to keep track of all the known issues
brian6685 said:
Just had my first random reboot today, other then that, I haven't had any issues. The phone is amazing
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Same here, rebooted on its own after about 2 days of up time. No other issues besides that.
so, off all the stuff i've read in the forum thus far:
the list is something like this:
- vertical lines on some models with specific box date
- dead red pixel on some models
- some models has odd camera flash light, when powering off
lags and some apps performance, or network speed stuff doesn't count
anything else missing?
minor heads up
lets keep this topic only for confirmed issues.
One thing to add- occasional errors when playing media on the sd card. I'm having a hell of a time with Doggcatcher & some music players saying that the media cannot be read.
kabuk1 said:
One thing to add- occasional errors when playing media on the sd card. I'm having a hell of a time with Doggcatcher & some music players saying that the media cannot be read.
Click to expand...
Click to collapse
that's a good one
and it sounds very familiar, back in the SGS1 days, there was similar problem.
using another media player should avoid that problem
AllGamer said:
that's a good one
and it sounds very familiar, back in the SGS1 days, there was similar problem.
using another media player should avoid that problem
Click to expand...
Click to collapse
Yeah it works fine with PlayerPro, but I'm still trying to find another podcatcher that I like. I'm kinda pissed that I paid almost $7 for Doggcatcher & now it barely works >:|
So far my only issue is that the battery has stayed stuck at "100%" twice now (only had the phone for a week obviously). Both times it was in the morning after the phone had charged all night, and then I take it with me for school/work. I used it for a few hours at school and it stayed at a 100% so I took it by T-mobile and they hadn't seen that before.
They did the same thing I did which was remove the battery and restart the phone. After that it read correctly (around 76% or something). Still I don't want to have to pull my battery every day after it gets a full charge. I'm going to see what it does tomorrow in the morning and go from there....anyone else have this issue?
please report that bug directly to samsung on the stickied link
Darmokk said:
So far my only issue is that the battery has stayed stuck at "100%" twice now (only had the phone for a week obviously). Both times it was in the morning after the phone had charged all night, and then I take it with me for school/work. I used it for a few hours at school and it stayed at a 100% so I took it by T-mobile and they hadn't seen that before.
They did the same thing I did which was remove the battery and restart the phone. After that it read correctly (around 76% or something). Still I don't want to have to pull my battery every day after it gets a full charge. I'm going to see what it does tomorrow in the morning and go from there....anyone else have this issue?
Click to expand...
Click to collapse
I can understand that the most embarrassing thing to do in public is a battery pull. I haven't done a battery pull since my blackberry days
AllGamer said:
please report that bug directly to samsung on the stickied link
Click to expand...
Click to collapse
Done!
Killbynature said:
I can understand that the most embarrassing thing to do in public is a battery pull. I haven't done a battery pull since my blackberry days
Click to expand...
Click to collapse
Haha yeah I can deal with it from time to time maybe, but I don't wanna be doing every freaking morning haha
I also have the 100% battery bug. I don't have to pull the battery though, just doing a reset by power off/on works to clear it. It *is* kind of annoying though...
I have seen this as well. It happened the last two mornings after charging overnight.
I have same issue. keep showing 100% battery indicator.
Wow lots of people having isSue wiTh the 100% battery thing hopefully that getS sorteD soon.
Edit: I HATE typing on this freaking iPad sometimes!
I saw the battery stuck at 100% as well on mine. Another thing i noticed that i have the WiFi ON all the time. So while i'm in office it is connected to the WiFi and the phone sits in my pocket for about an hour or more before i actually use it (using another phone at work), so after i wanna use it and it shows the WiFi connected symbol but no connection. Go to WiFi settings and shows connected to the correct network but keeps scanning. Turn Off WiFi and turn it back ON and its running again. Although i did not noticed this issue at home. Is it that at home my phone is always on table and not in my pocket....is it something to do with my my pocket
Power saving mode problem. When activated, it turns off gps, wifi, blue tooth etc.. (Whatever you choose) at specified battery level. However, when power is recharged past the set power saving mode point it doesn't turn these features back on. So annoying.
So when fully recharged, you have to go back and manually re-enable your gps, wifi, screen brightness etc..
This seems like a software issue, do the other brand gs2's have this problem?
**Also have the 100% battery bug.
My Galaxy S II wouldn't stay powered down while charging. Everytime I turned the device off while charging it would automatically power back on. I honestly wasn't sure if that was simply the way the phone was designed (which would be odd), but sure enough at the T-Mobile store today we opened up a brand new Galaxy to see if it would remain 'off' while charging. Sure enough, it could.
Long story short, I have the 100% battery malfunction, and an "unable to charge turned off" issue. Swapping out phones at T-mobile as we speak Another GSII btw, even with these annoying issues its a great phone. I think (hope) I just got a lemon?
I'm looking for any ideas for the problem I'm having on my G2. I'm afraid it's a hardware problem and not much I can do about it.
I started having problems after upgrading from CM 7.1 to 7.2, but I don't think it was related to the upgrade. I started having battery draining problems, the phone took forever to get fully charged, and car mode would automatically start sometimes when plugging up or unplugging the charger. I cleaned the usb port with alcohol (with battery removed), let dry, and restarted. Now I don't have the car mode problem and the battery problem is somewhat better.
My problem now is that the phone will just die when I'm using it. Usually when I'm using the browser. I'll be scrolling on a page and the phone will just turn itself off. Like the battery died. I can turn the phone back on and it will start up, get all the way started back up, but while it is still loading the home screen widgets, it will go off again. I can repeat this several times. The only way to recover is to plug in the charger. I don't have to hit the power button again, just plugging in the charger will start up recovery mode automatically, I'll choose reboot and the phone will start normally then and stay on.
The phone never dies when I'm not using it. I'll carry it all day, making phone calls on and off, and it'll stay on with no problem. Mostly, I only have the problem when using the browser. Also had the problem while using my newsreader. Once during playing a game. But if I start up browsing the internet, it doesn't take long before it will turn itself off. A matter of a couple of minutes. I don't have the problem with reading emails with K9. Don't have a problem in downloading from the internet such as podcasts. Don't have a problem in sending text messages. Don't recall it shutting down while using the Facebook app. After putting up with this for a week, some troubleshooting and observations.
I never have this problem if the charger is plugged in. Only when it is running fully from the battery.
I've tried swapping to a different battery.
Turned down the overclocking with no difference.
I've changed to other recoveries, CM 7.2, CM 7.1, a CM 7.1 that I was running in May. No difference.
I've swapped memory cards.
I've reset battery stats.
No difference if running on wifi or just data.
Clearing caches made no difference.
So, I start thinking it must be a hardware problem, but then why does it only crop up when internet browsing. Must be power related since plugging in the charger makes it go away, but why does it not have a problem with using the phone in other ways?
Any suggestions on what I could try?
You could try to see if there is too much voltage drop when you start something power-hungry. Use a battery voltage logger and post the results. Start logging, let the phoneidle for a minute and then start browsing. Even if the phone shut off, the log should still be there after rebooting.
Thanks for the idea. I can't locate a logger that looks like it would work. It would have to capture a quick drop in voltage that is momentary. This problem happens even on a full battery and when the phone come back on (either momentarily or after a recovery reboot) the battery level is unchanged.
You might try as well an other way: first idle, then gradually step up to a more power hungry app to see when the problem actually happens. I have no other ideas...
Make sure that you dont have any contact with the battery and the door.
Normally batteries are covered with an aluminum wrap, and can cause short-cuts with the phone itself.
I searched it for a while with the galilio batteries.
You can try to put some saranhwrap around the battery.
I have the same problem with two different batteries. But I'm ready to try that too.
Battery graph
So here's a graph of my battery status. Long time to charge to 100%. Discharges pretty rapidly. Each downturn ends in the phone turning itself off. Notice that at 7:30 today, it turned itself off, I did a recovery reboot, then noticed it wasn't charging very well (green line turns to blue but doesn't increase), then I did a manual reboot and when the phone restarted, it showed the battery was at 100% charge (from about 60% before the reboot).
What do you think - hardware or software?
oVeRdOsE. said:
Make sure that you dont have any contact with the battery and the door.
Normally batteries are covered with an aluminum wrap, and can cause short-cuts with the phone itself.
I searched it for a while with the galilio batteries.
You can try to put some saranhwrap around the battery.
Click to expand...
Click to collapse
Well, I just took the cover off for awhile and tried it. Played crosswords (Shortz) for awhile with no problems. Started my newsreader (Newsrob) and it shut itself off in about 15 seconds. So, no short to the battery cover.
Same thing is happening to me. I use poweramp or the browser and the G2 just shuts off. Then I restart it and it tells me that the battery is low. Once I shut it down and reboot in recovery and wipe the battery cache it's back to it's normal battery level. I disabled data and set my phone for 2G networks only and it didn't shut off after. I'm assuming this is a wireless issue? I'm running mimicry 1.3.0 on my G2.
Had the same problem. Swapped out batteries and problem gone.
Sent from my HTC Vision using xda app-developers app
Did you swap the battery and immediately have no further problems? I tried swapping my battery already and still have the same problem.
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
manderson8898 said:
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
Click to expand...
Click to collapse
Have you tried a factory reset? I'd make tmobile replace it
was hoping to avoid the reset button. Tried it and still giving trouble it rebooted while restoring apps. I bought the tablet on ebay, I don't think TMO will take it back. oh well I'll keep poking about.
thanks,
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Wall-E said:
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Click to expand...
Click to collapse
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
manderson8898 said:
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
Click to expand...
Click to collapse
Have you considered rooting and using root apps to stop the apps from being able to do such things?
I have no idea why some person thought it was a good idea to program a feature to turn your device off randomly. My one year old woke me up this morning early, I went to check my phone to see what time it was but the screen wouldn't turn on.
I left it on my nightstand with well over 50% battery when I went to sleep, no apps running like usual. My device will lose 3-4% battery over night, so no big deal at ~50% battery overnight.
Continuing with the issue, I booted the phone up to see if the battery had drained or something but it was still at 50%. After it fully booted a message popped up stating something to the fact of:
"Wondering why your phone turned off? It was turned off to rest. Your phone needs to rest to continue operating at optimum levels. Using high draining applications like navigation and video streaming can hinder system performance"
Or some kind of BS like that. I wish at 3:30am I had the forethought to screenshot the message...
Has anyone else had this happen? The thing is, I barely used my phone all day. Literally a few minutes of talking, few texts, took a few pictures and browsed a few articles using chrome.
I rely on my phone for my alarm so if this randomly happens that could be bad if my daughter sleeps in!
BTW, I'm running @santod040 stock rooted 5.0.2 full version.
Mine has done the same a few times since the OTA. I'm 100% stock
Nice when you rely on your phone for an alarm, right?
Have same problem. Has happened about 3 times since lollipop update. Fully stock. I tried cache wipe but that hasn't fixed it.
I am 100% stock as well, unrooted and S-ON. This has happened about once per week. Phone shuts down by itself and displays a message upon restart (see attached).
I've asked HTC support and they've had me try safe mode and wiping cache partition, though it sounds like it's a more widespread problem than something caused by a third-party app.
After charging phone to 100 it will only work for short time and then it will randomly shuts down (usually the moment u use it, like unlocking the screen or getting a call). And then it wont turn on until u start charging. Sometimes when u plug it back in battery is at ~90%, sometimes it goes back to 0. I was thinking it was battery's fault but almost every time this happens my phone does some kind of soft reset, sometimes my themes reset back to stock, sometimes my saved wifi dissapear, notification settings reset, etc. Phone has the screen replaced a year ago too if that could add to it.
You can try to revert it to stock, but most probably is a battery problem.
I've been using my phone for 3 years already and a half year ago I noticed that id didn't hold a charge when the battery went below 30 % . it randomly shut down below 30 % epsecially when I tried to take photos or use flash (that require high Amperage) . Sometimes it restarted itself after unexpected shut down and as I noticed dalvik cache was formatted/deleted. so I had to login to my google account set themes and etc. after I upgradet to 7.0 every unexpected shut down began to worry me becaouse even app data began to dissapear. So a week ago I ordered a new battery and now I am relieved . in my opinion it's 100% battery problem .
Definitely a dead battery. 3 years is a long time for these batteries. You did well to get that long from it!.
Thank you for this thread. I was starting to go loopy because I thought it may have been some app. Same issue and I need to find a battery guy.
Sent from my HTC One M9