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Hi, I have a little concern about the galaxy nexus randomly shutting off, when the phone bumps a little it just shuts off, so minor drops just shuts off the phone anyone having this issue? and is this hardware or software issue?
Thanks in advance
I haven't had the issue. Have you taken the back of to see if the battery is seating properly?
It sounds hardware related.
Sent from my Galaxy Nexus using xda app-developers app
I have the same problem. I initially had trouble turning on my phone. Then noticed the problem with battery isn't seated well or making contact well. I had to press the battery down using my fingers in order to turn it on. And once in a while I'll randomly shut off. I just got the phone two days ago. Will be sending it back to Google for replacement.
Sent from my Galaxy Nexus using xda app-developers app
Had the same issue, did some digging around the net and found a thread on Android Central that covered this issue and found the problem. Take a look at this video:
I only watched the first few minutes until I replicated the issue a few times, and then found a simple fix: took a clean cloth and wiped the battery pins on the phone and the same on the battery itself. Tried the same tapping test, no problems whatsoever.
If you guys aren't as lucky, I'd definitely try to get it warrantied out.
Thanks
radioarizona said:
Had the same issue, did some digging around the net and found a thread on Android Central that covered this issue and found the problem. Take a look at this video:
I only watched the first few minutes until I replicated the issue a few times, and then found a simple fix: took a clean cloth and wiped the battery pins on the phone and the same on the battery itself. Tried the same tapping test, no problems whatsoever.
If you guys aren't as lucky, I'd definitely try to get it warrantied out.
Click to expand...
Click to collapse
Thank you, I tried this and it works. After cleaning the pins using a cloth and a pin I no longer have the problem :good:
I tried folding some paper against my battery to press it against the contacts more but this did not work for me at all. What worked for me was spraying the insides of the contacts with some deoxidation spray. This completely fixed my problem. Even though the contacts are gold, it seems like they are not simple leaf springs but rather contain some other spring mechanism? I believe this is what corroded and was causing my problems. It's lame that Samsung didn't put enough power buffering capacitors into the phone's power supply to handle momentary power disconnects. My experience with samsung products is that even though no corners were cut in their construction, there are numerous little design mistakes and poor sourcing of parts.
Hey guys, I have the problem indicated in the video below, where basically a sudden shock to the back of the phone near the camera can cause it to power down completely (happens wehn resting the phone on a table, in pocket etc).
I've found reports of other people having this problem but no solution. My question is does anyone with the Samsung extended battery (GSM/HSPA+ version btw) with battery door experience this problem as well? I'm wondering if the extra space (I'm assuming) will sort of buffer the area and alleviate the problem?
http://www.youtube.com/watch?v=VdTVYnCEb7Y
checkmeout said:
Hey guys, I have the problem indicated in the video below, where basically a sudden shock to the back of the phone near the camera can cause it to power down completely (happens wehn resting the phone on a table, in pocket etc).
I've found reports of other people having this problem but no solution. My question is does anyone with the Samsung extended battery (GSM/HSPA+ version btw) with battery door experience this problem as well? I'm wondering if the extra space (I'm assuming) will sort of buffer the area and alleviate the problem?
http://www.youtube.com/watch?v=VdTVYnCEb7Y
Click to expand...
Click to collapse
I've use both standard and official extended batteries. Never had this issue occur, then again, I usually don't go tapping the back of my phone often either. In fact, I'm usually quite gentle with multi-hundred dollar devices. Still, definitely looks like the battery / battery pins are loose. If it were my phone, I'd try being extra careful with it and seeing if a small piece of paper/cardboard/etc can be used to stabilize the battery connection. If not, and you have warranty/insurance I'd talk to warranty/insurance about repair/replacement. If you're extra handy you might try seeing if you can make the connection more stable yourself.
JaiaV said:
I've use both standard and official extended batteries. Never had this issue occur, then again, I usually don't go tapping the back of my phone often either. In fact, I'm usually quite gentle with multi-hundred dollar devices. Still, definitely looks like the battery / battery pins are loose.
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Click to collapse
Yeah I thought it was loose too. I tried chucking both the battery and the little plastic rectangle part with the contacts with a piece of paper and it still turned off in my pocket though :-(
checkmeout said:
Yeah I thought it was loose too. I tried chucking both the battery and the little plastic rectangle part with the contacts with a piece of paper and it still turned off in my pocket though :-(
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Click to collapse
Just to add a bit, I tried reproducing this issue (still gently), and was unable to do so with either my standard or extended battery.
I've been using my s4 for about 10 days. everything's fine but it has happened like 3 times the phone just shut off itself without me touching it. it's in my pocket, and i was using it like 5mins ago, then when i take it out i found it's totally off already.
the battery had enough juice at the time and the phone didn't feel too warm either. i totally have no clue why this happened. anyone here is experiencing the same thing with your s4? :crying:
for the first two time i can just press and hold the power button to turn it back on. but today when it happened the third time, the press and hold didn't work until i took out the battery and put it back. when it's on, the battery still had like 70% power.
this is frustrating... should i contact t-mobile for an exchange?
p.s. i rooted the phone and from what i can recall, besides titanium backup i didn't install any new app that i didn't have on my old htc sensation. the sensation didn't have this random shutting down problem. (i don't think the titanium caused either).
It used to happen on my s2. But I change roms and it went away.
Change rom and see what happens.
If possiible go full stock for few days.
Otherwise return it.
Sent from my SGH-M919 using xda premium
I've had my phone since the 2nd. Not 1 error or reboot. I've also been running cm nightlies for the past week as well.
Sent from my SGH-M919 using Tapatalk 2
I actually have a problem when I'm on the Internet or doing other things. My phone just got stock on a blue screen and I can't do anything to get out of it. I hav3 to turn off my phone in order to ho back . It happens to me like 8 times since I got the phone im frustrating
..
One question did you install the flash player app from the web
Sent from my SGH-M919 using xda premium
i didn't install the adobe flash player, nor did i install a different rom. everything is stock. i fully factory reset the phone once and after that i even didn't disable or delete any bloat ware. but the random shutting down still happens... annoying
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Mine has done the same thing twice, first time assumed it was me (before the latest firmware upgrade which "improves stability") the second time it was in my pocket, took it out and it was off - thought battery was dead but tried to switch it on anyway and guess what, battery was 90%+
Have no idea why it shut off - stock rom, only "odd" app is Good for enterprise .
Could it be related to overheating in the pocket?
Anyone got any ideas?
W.
Happen to me and to some other Italian guys, too! In my case, the I9500 turn off itself, sometimes reboot itself, just now! Depends from the rom, I don't know why. One rom reboot it, try another rom and after a bit of second shutdown it. And always after tha the display go off
I9505 not, it had only the problem of the audio crackle, for now.
I am also having this issue , please if someone can help...
I am having an i9500 (octa core version) and running United Arab Emirates 2013 June 4.2.2 I9500XXUBMEA I9500OJVBMEA firmware (stock , no root) , frequently when the phone is locked it will shut down on it's own and I have to keep the power button held a bit longer than usual for it to start (like 20 seconds) , I do not want to root it because the company I bought it from is not that...good....so I am very afraid of sending it to their service department , please , any info/suggestions would be greatly appreciated
There is some update about this problem?
I have stock, randomly turns off, sometimes I have to take out the battery to turn the phone on.
It's the only problem I have with the S 4, for the rest is the perfect phone
nazzza said:
There is some update about this problem?
I have stock, randomly turns off, sometimes I have to take out the battery to turn the phone on.
It's the only problem I have with the S 4, for the rest is the perfect phone
Click to expand...
Click to collapse
It's a firmware issue as far as I could tell Good luck finding a good one , I gave up and traded my i9500 for a i9505.
I found out that if i put my phone in the loader it shuts off... Maybe battery problem..
test
test
Sutting itself down
Hi
My S4 is randomly shutting itself down when in my pocket, can you advise how to rectify this situation please?
Thanks
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Hellion_zk said:
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Click to expand...
Click to collapse
I've been running the GT-I9505G play edition phone for the last month and only in the last week has the phone began to reboot on its own. What's strange about it is it usually happens when I'm not using the phone. I've seen it reboot maybe a dozen times over the last week. The phone always reboots and doesn't just turn off.
I'm going to see if factory reset takes care of the problem, if not I guess back to Google for a retread...
Thanks B
Yes I do a lot of bending down and I always have my body in awkward angles while working on the flight line and I used to have the same exact problem at work. I always thought that my S4's shutting off was due to the tiny half a mm gap between the bottom of my 7500mAh ZeroLemon Extended Battery and the bottom of the phone's battery slot, in-turn causing the battery to move inside my S4 and make the battery disconnect from the pins. I noticed a tiny gap in the fitting of the battery to the phone and that the battery was never really snug as much as it was with the 3500mAh Anker Extended Battery for my S3; it's really easy to remove the ZeroLemon battery and thought the battery shouldn't be easy to remove.
So I figured it was either the gap causing it to shut off or my movements somehow causing the power button to be pushed while it was in my pocket. I had a feeling it couldn't be the latter though because the thigh-located cargo/map pockets of my ABU's are a bit too large to not have enough room in the pocket for the power button to be pushed. I ended up solving my shutting off problem by cutting a very small piece of thick, durable paper the length of the S4's battery slot and I used the paper as a shim between the bottom edge of the ZeroLemon battery and my S4's battery slot to close the miniscule gap. Since I did used a thick piece of paper as a shim, I've yet to get any sudden shut-off's... even with the amount of times I bend down and move in ways that would cause it to shut off.
Sent from my SGH-M919 using xda premium
I just recently have same issues, it is turning off while the battery is not dead! i have tries to reset the factory setting but it dose not help at all.
what frustrated that Samsung mobile costumer services in UK is not helping much!!!
any help please
if your phone shuts off and than you try to restart it and the battery is a lot lower than before than your battery is broken
I get exactly what you describe, only takes a slight bend to shutdown. doesn't do it with the back cover off, without the cover the battery moves out slightly and the phone stays on.
Hellion_zk said:
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Click to expand...
Click to collapse
My vzw galaxy nexus keeps turning the screen back on as soon as I turn it off, killing my battery at an average of an hr, at most 2... Downloaded an app that tells u which apps are turning the screen on (wakelock) and it says none... App also tells how long phone has been awake vs asleep... Phone been awake for about 95% of the time... Please help... Phone almost unusable unless connected to charger... Oh, btw... As soon as I plug it in to the charger the problem disappears...
Running unrooted, stock 4.2.2 from vzw... If it helps...
amartinez7 said:
My vzw galaxy nexus keeps turning the screen back on as soon as I turn it off, killing my battery at an average of an hr, at most 2... Downloaded an app that tells u which apps are turning the screen on (wakelock) and it says none... App also tells how long phone has been awake vs asleep... Phone been awake for about 95% of the time... Please help... Phone almost unusable unless connected to charger... Oh, btw... As soon as I plug it in to the charger the problem disappears...
Running unrooted, stock 4.2.2 from vzw... If it helps...
Click to expand...
Click to collapse
I have recently come upon the same problem. Its from a galaxy nexus also from Verizon running 4.2.2 I recently got this gnex as a replacement from a lost gnex. Either refurbished or new the problem starts after I disconnect charger. Have you found any solution?
Sounds like a problem with your USB port.
Sent from my Galaxy Nexus using Tapatalk 2
Have you tried wakelock detector app? Helped me resolve the same issue..
Sent from the inner sanctum of my mind.
Prasad007 said:
Have you tried wakelock detector app? Helped me resolve the same issue..
Sent from the inner sanctum of my mind.
Click to expand...
Click to collapse
Yes I tried wake clock but it didn't help. Strangely it happens randomly. I took out the battery for 10 secs put it back in and is working properly. I will wait a while and post back tomorrow morning.
sanluisari said:
Yes I tried wake clock but it didn't help. Strangely it happens randomly. I took out the battery for 10 secs put it back in and is working properly. I will wait a while and post back tomorrow morning.
Click to expand...
Click to collapse
If you've used the app, you should know there's hardly anything random about it. When a particular wakelock has exceptionally high usage, Google about it (can be done from within the app) and get some insight into what is triggering it. Then you can disable/suspend that app/service.
Sent from the inner sanctum of my mind.
I had that happen on a custom kernel once. Flashed a different one and it was fixed....Doesn't seem like it'll help you though
Sent from my Galaxy Nexus using Tapatalk 4
i actually have the same problem! which rom are you running?
CRIME INC. said:
Sounds like a problem with your USB port.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I had that problem. Try to move that little thing in charging port with something thin, needle or knife. Thats how I solved it few months ago and since then I haven't had any issue. Hope this will help
Sent from my Galaxy Nexus using xda premium
Godra said:
I had that problem. Try to movproblemlittle thing in charging port with something thin, needle or knife. Thats how I solved it few months ago and since then I haven't had any issue. Hope this will help
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I think that might fix it. Im still having the same problem, my fix is taking out the battery. I will try your fix and post back later.
sanluisari said:
I think that might fix it. Im still having the same problem, my fix is taking out the battery. I will try your fix and post back later.
Click to expand...
Click to collapse
Problem is no longer there. Just stopped doing it. ??????
My dose it when I'm at 100% battery after it drops below 90% stops doing that
Sent from my Galaxy Nexus using Tapatalk 4
Mine was having the same problem, but I followed the advice of an earlier post by Godra and it has stopped turning on automatically. Basically, I used my pocket knife to clean out under the pins in the micro USB charging port. I also bent it up just a little bit (be very careful not to break it) to keep it away from the metal housing, which is a ground. Something must have been shorting one of the pins to ground (the housing) causing it to continuously wake.
-rich
solved
Prying or cleaning the USB connector did not help in my case. Battery charge indicator sometimes stayed on, but sometimes not. Battery drained really fast.
I bought a charging flex connector board replacement (they are really cheap on ebay), watched some youtube videos explaining the how to change the board and when my new board arrived, my phone was fixed in under 15 minutes.
My gnex now holds charge for over 24 hours with moderate use.
With Jelly Bean 4.3 installed and a new charging port, it feels like a brand new phone!
open-source software solution
amartinez7 said:
My vzw galaxy nexus keeps turning the screen back on as soon as I turn it off, killing my battery at an average of an hr, at most 2...
Click to expand...
Click to collapse
Hi,
I have developed an open-souce (GPLv3) app that helps save battery when this happens.
http://forum.xda-developers.com/showthread.php?t=2484871
SnooZy Charger turns off the screen on these ghost connections, saving battery consumption by the display. It does not fix the charging issues, but it reduces the battery drain when this happens.
mudar
ps: sorry if this is considered as self promotion or xposting but this issue has been reported on multiple threads..
Hi, i had the same problemen as you all, but i solved the problem by remove all the dust from the input of the charger connection from the phone. I think that the dust was maken some kind of shortwire and that that was the reason for it to turn on the screen, after i cleaned all the dust from the charger point in the phone, my problem seems to be solved. Can some one else confirm this?
tcuwolf said:
My dose it when I'm at 100% battery after it drops below 90% stops doing that
Click to expand...
Click to collapse
I happen exactly that, how could you fix it?
Had the same Galaxy Nexus problem with the display switching on sporadically or turning back on seconds after the phone was manually switched off. The display was the number one consumer of energy due to energy statistics even without using the phone. Bluetooth, GPS were disabled and no special apps were running on the phone.
Hint:
The battery statistics graph's detail view logged charging events although the phone was not connected to a USB charger/port. The display was logged as active parallel to these events. So basically the phone thought it was connected to a charger and switched on the display which it normally also does, but since this charging status was repeating over and over, the display wouldn't turn off by itself.
Yesterday, I examined the USB port with a magnifying glass in bright light and noticed quite some fuzz build-up in the port. Otherwise the port looked good and not oxidized or damaged. So I removed the battery and cleaned off the fuzz from the micro USB port. I used a thin thread to loosen the felt-like lint which took me quite some time. Vacuum cleaner didn't work well. Compressed air might be helpful.
What shall I say: The phone charged very well and behaved normal the whole day without any unusual drain and NO pseudo charging events in the battery statistics!
Should this success not persist, I will report ...
GNUser
Guys,
Question for anyone who has replaced the battery. Does the battery feel solid or does it bend fairly easily? I think I may have a dead battery but in the process of removing it, the battery seems kinda squishy, like easily bendable when removing from the adhesive. Any one can give me an idea of what the battery is supposed to be like?
Thanks
Daniel
scoliosis said:
Guys,
Question for anyone who has replaced the battery. Does the battery feel solid or does it bend fairly easily? I think I may have a dead battery but in the process of removing it, the battery seems kinda squishy, like easily bendable when removing from the adhesive. Any one can give me an idea of what the battery is supposed to be like?
Thanks
Daniel
Click to expand...
Click to collapse
It should be hard as my di... no, wait, wrong forum. But yea, it should be solid and very slim. If it's squishy means you either broke it or it is starting to deteriorate or maybe already dead. New one costs 10 dolla. Go buy it
LOL! Thanks, getting a replacement now.
Hmm... Maybe something else is borked as well. I can boot into recovery if I disconnect the battery then press volume down while plugging in the USB cable. But if I were to run any fastboot commands to erase anything on the phone it hangs.