4g issues Emergency please.. - EVO 4G Q&A, Help & Troubleshooting

Hey guys how you doing! We'll I hope great cause I really need the comunity help on this because sprin service reps are worthless!!! So any help would really help!! So here it goes and I will be posting this on the evo forums to cause this issue is happening to my epic and gf evo....
Alrighty so for a year now I've had and evo and epic 4g! And the place I live at I've been here for 1 year ad half...and the whole time we hve live here we had ok 4g.... issues here an thre at night my thought is maybe maintnance once in a blue moon but thts it! Well up to three days ago we had good 4g and out of nowhere something started happening....my 4g connects on both phones and once I start uing 4g data it resets my 4g and and starts scanning again so I thought this was a rom problem but two phones diferrent ones ad different roms I waslike it has to be tower wise and after 2 hours and a trip the local repair center SpRINT sucks in finding out what's wrong! So I am hre asking for your help guys does anybody have an idead of wht I should do? One thing thts coming up to me is something I ubstructing my reception cause everywhere else around my block my 4g works perfectly...
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4G and Sprint
Can’t believe I am in 5th or 6th largest city in country and Sprint does not have 4G still. My experience with Sprint leads me to believe that they are having network issues. Interesting how it works elsewhere nearby, but usually after a day or 2 these things seems to repair themselves. Sprint does not know anything and probably would not admit anything. Updating profile, PRL, restart phone have already probably been done. Good luck, always some frustration with Sprint, know this was not much help, but just ranting a little as well. Experienced every issue it seems with the exception of 4g.

avwheeler said:
Can’t believe I am in 5th or 6th largest city in country and Sprint does not have 4G still. My experience with Sprint leads me to believe that they are having network issues. Interesting how it works elsewhere nearby, but usually after a day or 2 these things seems to repair themselves. Sprint does not know anything and probably would not admit anything. Updating profile, PRL, restart phone have already probably been done. Good luck, always some frustration with Sprint, know this was not much help, but just ranting a little as well. Experienced every issue it seems with the exception of 4g.
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Yeah u see I've haven't had any problems like these cause my 4g has been good I mean it conects and all but once I start usin data is restarts which is wht I fnd weird lol and on my epic I can't refresh profile or prl but on evo I can and that didn't work
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Related

Very bad signal

Is there anyway for me to boost my signal? I use to get around 3 or 4 bar's at my house, but after the hurricane i only get 1 and my phone is always roaming now. I called up sprint like 24 times and they just say there is nothing wrong with their towers and say they'll send someone out to look at them. Yet i'm still only getting one bar and roaming.
So does anyone know what i should do? I'm about to leave sprint and it's a shame as i've been with them for years.
I updated my prl and raidos etc to the latest and still didn't help.
If u have high speed internet at ur house u can get an air rave from Sprint. It will pretty much put a tower in your house
Sent From My Pocket
Well, finally after calling up sprint like 45 times over the past 3 weeks. I got someone who told me that there seems to be a nation wide problem with roaming and bad signals and the ticket is still open even though they kept telling me that it was closed and it was fixed. He offered me one of them airaves, but since i normally have a great signal at my house i said it was alright for now and i'll wait to see what happens after the outage is fixed. This one lady was pissing me off i almost left sprint luckly i asked to talk to her manager.
You might take your phone in to have the radio checked too just to make sure its not your phone. Have them run post on it and that will tell then if it is your radio going out or if in fact its the network. If your phone is rooted it will still read, so they can't say no. its in policy that they have to work on rooted phones and if they can't fix it, they have to order you another one.
Sent from my PC36100 using xda premium
Have you tried updating your PRL and Profile it might help a little. It does for me while I'm at work

4G Shows Connected but no internet

Does any one have experience with this issue. 4G will connect and it says active, but internet connection wont work at all for any app, browser, youtube, etc. It will work fine when I switch back to 3G.
yeah it happens alot. its seems after 4g goes dormant, apps have difficulty accessing it even tho it shows connected.
There is a thread floating around that has tweaked wimax settings to prevent it from happening
I am having the same problem on mine. However it seems permanent. I am ready to return the phone to sprint. Even when it first connects it can not access the internet.
Mines seems to be a permanant one also. Not a dormant issue, shows active even reboot and reconnect nothing is working right now about to head to sprint store.
I notice that you're located in Boston. This is currently an issue that a lot of people in Boston (myself included) have been experiencing since the 17th. I've called Sprint numerous times about it, but none of the reps I've spoken to knew anything about the issue. There's currently a thread about it on the Sprint forums, but I can't post the link since I don't have enough posts. Just Google "4G Connection Issue - Boston 11.17.2011".
dmchssc said:
I notice that you're located in Boston. This is currently an issue that a lot of people in Boston (myself included) have been experiencing since the 17th. I've called Sprint numerous times about it, but none of the reps I've spoken to knew anything about the issue. There's currently a thread about it on the Sprint forums, but I can't post the link since I don't have enough posts. Just Google "4G Connection Issue - Boston 11.17.2011".
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Yep, I was in Boston all last week and starting the 17th I could connect to 4G but had no actual data. I thought it was a problem with my phone but as soon as I got home to Chicago I had no issues with 4G.
Sent from my SPH-D710 using XDA App
Thanks, just found that out coming back from the Sprint Store all of their 4G phones were having the same problem. Argh unroooted and remove stuff for nothing haha.
Glad I read this. I am in Boston now and wondering wtf is going on. I was about to try to flash my phone back to stock.
im0rtalz said:
Thanks, just found that out coming back from the Sprint Store all of their 4G phones were having the same problem. Argh unroooted and remove stuff for nothing haha.
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haha, i did the same thing, i am glad its not the phone, hopefully sprint will fix it soon
I live in boston and I just got the phone on saturday and was wondering why i coudnt get 4g, the sales rep (whome was a close friend of mine) said it might have been because of the weak signal inside the building so i checked outside and still had no connection. I flashed to starbursts rom and still had no 4g even though it showed 4 bars. was going to unroot and return the phone today but i guess not!
http://www.sprintfeed.com/2011/11/northeast-4g-outage/
post your issues here, try to gather more support.
It's back up now I think, but I do feel like I got the run around with the call center saying there was no report of outage in my area and I wasted time driving to a sprint center with a reference trouble ticket all for nothing.
I'm not too far from boston, Yet right now Not only is my 4G messed up but I now no longer have any 3G, roaming only at this point.

wimax no longer working

so here's the deal, I've been using blazer 4.0 and everything is great. I have always had wimax and so these last two days I've been tethering my phone to my ps3 (battlefield 3) and so today all of a sudden it doesn't work anymore. I called Sprint and no help, back to stock nothing, rooted again and tried this http://forum.xda-developers.com/showthread.php?t=1447615 but no luck. I changed the "realm" to clearwire and my 4g connected but obviously took me to a clearwire page that asked me to purchase a plan. I've used 8gb this month and I know for a fact my 4g radio works...any ideas ? please guys just try and help.
I have the same issue today. Phone runs stock rom, no root no tether. And today I can't pick up any 4G signal. Don't know the reason.
yeah I have no idea what the hell
laufine said:
I have the same issue today. Phone runs stock rom, no root no tether. And today I can't pick up any 4G signal. Don't know the reason.
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Maybe theres an outage? Where are you guys?
I'm in West Covina CA but no it can't be an outage because my brothers ns4g connects fine
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I though I was the only one with this issue. Charlotte, NC here
I know this is going to sound backwards, but I live in Long Beach, CA and I couldn't get anything but 4G service, my 3G was always on 1x and terribly slow. That has been since Monday, then yesterday evening updated my PRL and both went back to normal or I got my 3G back. But 4G was the only thing that was working.....
I'm also running Phantom 4.0 btw
West of texas 4g is working and been working fine
Sent from my SPH-D710 using xda premium
This maybe a long shot but there was a lot of solar activity that was messing around with electronics. It could be possible that the radios on our phones are more susceptible to this introduction of noise then others. If the phone isn't behaving better today or tomorrow then the problem is likely something else.
My 4G connectivity has been coming in fine until it became non existent since yesterday. Not really sure why, but doing a bunch of resets doesn't help for me as well. The 4G indicator comes on, but no signal bars appear. Hmmm...
Oh, and I'm in Ontario, CA. SoCal tower down perhaps?
Sent from my SPH-D710 using XDA
We were in a major solar storm yesterday, it may have had an effect on the towers and/or some of our phones. Try updating prl and profile, see if that works. I'm in Seattle and no problem here but I just got my E4GT so I was flashing and checking out different roms all day.
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Thanks guys, even if the solar storm interupted my connection then why do it connect to clearwire? It has to be Sprint and I'm not paying for them to check out my phone when clearly they're the ones controlling it
Sent from my SPH-D710 using XDA
OMG i just started a thread about this.... I thought i was the only one. My gf with an OG Epic connects fine.....my 4g stopped connecting about yesterday...
Forgot to mention I also have a verizon 4g aircard from work and it was working beautifully today with no slow downs or problems
Follow-up from my initial response...
I called Sprint tech support and they had me do the basic pull the battery, reset the phone exercises, but nothing worked. They told me that there was no outage in my area (SoCal) so they escalated me to the 4G team (Tier 2 support).
After about an hour of going through the same exercises, the tech support person opened up a ticket and mentioned that he's been noticing a lot of complaints today of the same issue. He also mentioned something about "dual mode services" not provisioning. Not really sure what that meant, but he told me that he doesn't think it's a hardware issue, but a Sprint side issue which he thinks should be resolved in the next day or two. Regardless, he created a ticket anyway to take with me to the Sprint store if I decide to get it checked out sooner than later.
I guess I'll wait a day (or two) to see if it resolves itself. I'll follow-up with another post if anything tangible happens within this time.
The dual mode comment might refer to the fact that our phones are dual mode-wimax and LTE, from what I understand sprint is going LTE around June or July. Or at least that's what the manager of the store I bought my E4GT at said.
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I live in the Hacienda Heights CA, and work at La Punte, city of Industry. I called sprint today, tried to update my prl and profile, but it still doesn't work. Maybe I can wait the sun storm pass out.
Ok ok, here's what happened. This problem started Thursday morning and so after doing the battery pull and blah blah blah I finally went to a Sprint store early Friday morning. While waiting for a tech I notice two e4gt on display so like anyone would went over and tested 4g on them, nothing...tried the og epic and without a problem it connected. I told the tech and he pulled out his e4gt and same thing...nothing so I called tech support today and told them and they startdd a ticket saying they would have a tech check it out...i later called and the tech said "oh there's an outage in your area" but I don't know because Sprint employees aren't always very consistent. I think it might have to do with our dual band but I did ##data# and changed the realm to clearwire.wmx.net and connected to 4g like nothing but when i set it to sprintpcs.com it disconnects so I am beyond confused
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Update:
As of this AM, my 4G is still toast. However, on my way from Ontario, CA to LAX, my phone locked into a 4G signal around the Downey area (105 fwy). I figure this issue isn't due to my phone crapping out on me. So I placed another call into tech support and they just confirmed with me that the towers around my area are down and they apparently have engineers working on getting them back up. ETA for a fix is 6PM tomorrow. 3/11.
I guess I'll have to wait and see...
Sent from my SPH-D710 using XDA
I live in SE TX near Galveston island but im on mainland. I have 4G where I live even though it's not included in the coverage map. I usually get 1 bar inside my house and it works fairly well. Occassionally my 4G will not connect no matter what I do. It goes out for several hours and will start connecting again by early morning. It has done this several times but I really can't complain because according to Sprint, WiMax isn't supposed to be available in my city. But anyways this seems to be caused by either maintanance/upgrades or possibly cloud coverage/solar interference. It always works again after a few hours of downtime. This is my experience.
hypershark said:
Update:
As of this AM, my 4G is still toast. However, on my way from Ontario, CA to LAX, my phone locked into a 4G signal around the Downey area (105 fwy). I figure this issue isn't due to my phone crapping out on me. So I placed another call into tech support and they just confirmed with me that the towers around my area are down and they apparently have engineers working on getting them back up. ETA for a fix is 6PM tomorrow. 3/11.
I guess I'll have to wait and see...
Sent from my SPH-D710 using XDA
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I'm in San Bernardino about 20 minutes from you. My 4g has been completely gone for the last 2 days as well. At my house near Cal State, it's been perfect since June 4, 2010 (original evo release date) and only now has it ever gone out like this. Very frustrating as I rely on it a lot since the 3g at my house is virtually non-existent. Shoot me a PM if you get a signal or hear anything from sprint. Thanks.

New to Samsung Galaxy

Hey guys,
So i'm new to owning Samsung galaxy phones. I do really like my phone alot, the only downfall so far with is my signal us HORRIBLE! I had the evo and evo 3d and my signal wasnt to bad. The I bought the iPhone and had good signal but since i'm a sprint customer I had extremely slow internet. Found out how to make my iPhone run on Verizon signal and was fast. Well I got bored with it and got this. (sorry for long story, at work and bored). So anyways is there a way to help my signal. All my phones besides this one had full signal at my house this phone only gets about 4 bars and it seems like my wifi reciever is weak to, hardly picks up my wifi at home. Id really appreciate the help,
Thanks
Sent from my SPH-D710 using XDA
Hmmm....that's interesting. Other than slow 3G and spotty 4G service in my area, I've never had signal problems and definitely no problems picking up WIFI at home. In fact, I normally connect to my WIFI before I even pull into the driveway at home.
In regards to phone signal, have you tried updating your PRL in settings?
I just got it on Friday and the prl updated its self, haven't tried recently. Is there ways to reprogram the radio. I've had both my evos rooted, I understood flashing roms, but never understood when it said something about radios.
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wildcat721 said:
I just got it on Friday and the prl updated its self, haven't tried recently. Is there ways to reprogram the radio. I've had both my evos rooted, I understood flashing roms, but never understood when it said something about radios.
Sent from my SPH-D710 using XDA
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try to flash a newer modem with ODIN! but my best is with FE22 but that will depends on what area you are in

Rooting issue or just coincidence?

Hey guys, I just a sprint gnex phone a few weeks back and ran the GNex toolkit v9.1 to unlock and root it this past saturday so I could use a hotspot app for my tablet.
I don't know if this is just a bad coincidence or if I did something wrong..I'm not new to roms and have modded my previous phone (evo 4g) about 50 times, but here's what's happening.
Prior to this weekend I had full signal/bars..Now I can barely get 2..It's mostly sitting at 1 bar and sometimes drops the connection entirely. At the same time, every txt msg I send comes back with an error stating it did not send, however...It does actually go through, twice even. This happens with every text to every person.
I didn't put a rom on it, and I didn't even install clockwork mod...I simply just unlocked the bootloader and rooted it. I did setup google voice afterwards. I can't see how doing this would cause these kind of issues and I haven't called Sprint yet as I absolutely despise their customer service..I'd rather get feedback here first.
The coincidence that I'm referring to is that I'm in Austin, Tx and they're in the process of spinning up 4g LTE towers right now..If by chance they started upgrading my tower this weekend (yesterday & today) then I could definitely see these issues...I walked down about 2 blocks where I do get a full 4g signal, but my txting still had the same issue.
Any ideas or thoughts about my problems?
On one hand, I would tell you that rooting doesn't cause that.
On the other hand, you used a toolkit, so who knows what you ended up doing.
If you haven't changed anything as far as ROMs or mods, then I would suspect you're right about something with the network. The only other thing I can think of would be hardware problems of some kind. That seems a lot less likely though. Sprint does supposedly keep a list of networks that are being worked on. You could check in with them and see if the one in your area is being upgraded.
Sent from my Galaxy Nexus using xda premium
Pierceye said:
If you haven't changed anything as far as ROMs or mods, then I would suspect you're right about something with the network. The only other thing I can think of would be hardware problems of some kind. That seems a lot less likely though. Sprint does supposedly keep a list of networks that are being worked on. You could check in with them and see if the one in your area is being upgraded.
Sent from my Galaxy Nexus using xda premium
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I do know they are upgrading the towers in my zip code to LTE 4G..I'll give em' a call tomorrow and see what they say.
This was the toolkit that I used.
http://forum.xda-developers.com/showthread.php?t=1995688
happened to me.
Reboot your phone and go to about and sprint system update.
update profile.
Idk why but its sometimes happens for no reason.
Make sure you have good connection first.(go outside)
If that doesnt work update prl to make the network find the closet tower to you.
robogoflow said:
happened to me.
Reboot your phone and go to about and sprint system update.
update profile.
Idk why but its sometimes happens for no reason.
Make sure you have good connection first.(go outside)
If that doesnt work update prl to make the network find the closet tower to you.
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I was trying that repeatedly hoping it would fix it..but it doesn't.
On another note, today when I woke up and rebooted the phone I had full bars on 4G signal..Thought life was good and then about 5 mins later it was back to 1 bar 3G. That's the first time I've seen a 4G signal here in my apartment so I'm hoping it really is just the towers in my neighborhood being converted to 4G right now.
I've rebooted my phone 3 times now and the same occurrence happens..Full signal with 4G for a few mins, and then it drops to 1 bar 3G..Have updated my profile and PRL and tried airplane mode..Only way to get that 4G signal back is to reboot the phone..Won't stay on 4G though.

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