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The touch pro 2 USB socket broke... (the 11 pin one)
and it is out of warranty.
They are demanding $300 to get it fixed.
Does anyone know of some other way I can get this phone fixed at a much cheaper price?!? Please!!
How exactly did it break? Did the whole socket come unsoldered or did the little tab thing just break off? The tab broke off on my old Mogul & I just superglued it back in. VERY carefully. It worked just fine afterward, the tab is just there to support the pins.
If the whole socket broke off, all I could suggest is finding a friend who's really good at taking stuff apart & soldering. I would do it(used to do micro-soldering for Hitachi) but I live in OK.
$300.00...?!?! That's insane...when the same happened to my mda, I purchased a battery charger from cellphoneshop.net, that charged the battery without the phone...I searched their site and was unable to locate one for the tp2
I don't know how big bellevue, wa is, or if its close to a larger metropolitan area. If so, I would look on craigslist and search for "cell phone repair". I had my mda screen repaired by a company I found on there, pretty cheap....
Alright, thanks guys... but is there like a place where I can mail-it in to get the phone repaired? Craigslist isn't really helping. The phone charges, but I can't connect it to the computer via USB or use any headphones. Also, there are other MAJOR problems caused by this broken socket (it won't boot unless I have a USB adapter plugged in, and that it remains in headphones mode). The black clip came off, but it's kinda impossible to glue it back in.
http://cnn.cn/shop/t7373-touch-pro2-rhodium-c-277_815.html
it isnt here right now but try calling them and see if you can get a new port, if the port isnt soldered to the board.
Wilson electronics makes an adapter that will plug into the external antenna jack under the back cover. I tried it, and it worked great... until I disconnected it. Then the internal antenna would no longer work. It's like the act of plugging it in destroyed the phone's ability to use its internal antenna. It would work when I reconnected the external antenna, but when I disconnected it, the phone would only get any signal strength when I was right under a cell tower.
Anyone else try one of their adapters with the Captivate? If so, what were the results?
-nfs
Sent from wherever I was when I sent it.
I had no idea that input jack was there until you said anything. What happens if you switch airplane mode on and off after the disconnect of the adapter?
nappent said:
I had no idea that input jack was there until you said anything. What happens if you switch airplane mode on and off after the disconnect of the adapter?
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Click to collapse
I don't remember if I tried it, but it was restarted many times. I would think that power cycling the phone would have essentially the same effect.
Sent from wherever I was when I sent it.
I saw this but never had the courage to try it. Did you pull the battery and try the 3 button fix?
photo please?
This should clarify things
TommyZee said:
photo please?
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It's the round gold connector at the bottom right of the SIM card. The adapter (FME on the other end) is available here:
http://www.wpsantennas.com/359919-samsung-captivate-galaxy-s-antenna-adapter-cable.aspx
After one BAD experience, I'm not eager to try again. I was sort of hoping that my experience was a fluke and that other people had been more successful.
Why?
capnoob said:
I saw this but never had the courage to try it. Did you pull the battery and try the 3 button fix?
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Click to collapse
Never occurred to me to do that, since the phone booted and it would work when very near a cell tower.
This struck me as either a defect in manufacture, or a design flaw... either in the phone or in the connector. I suspect it was mechanical in nature, and that once the act of connecting the adapter disconnected the internal antenna, something caused it to stay disconnected.
I wonder if this might have happened?
Read the part under "How To Know If a Cellular Yagi Will Work With Your Phone"
http://www.ehelpfultips.com/how_to_use_cell_phone_yagi_direc.htm
capn1 said:
I wonder if this might have happened?
Read the part under "How To Know If a Cellular Yagi Will Work With Your Phone"
http://www.ehelpfultips.com/how_to_use_cell_phone_yagi_direc.htm
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Click to collapse
Hello,
I was using a dual band antenna without an amplifier, so there should not have been too much SWR. I've used this antenna for years with another phone AND an amplifier without problems.
The evidence clearly indicates that phone's transmitter was not burned out due to too much SWR or anything else, because it would still work just fine when reconnected to the external antenna. Ditto for the phone's receiver section; it worked fine whenever it was connected to the external antenna. Once connected, thereafter the signal bars went to zero when it was disconnected. Also, as I mentioned, the phone would still function normally, if I was VERY near a cell tower.
The only conclusion I can make is that the connector was designed to disconnect the internal antenna when an external antenna is connected. Somehow the connector or the electronics failed to ever reconnect it when the external was disconnected.
Sent from wherever I was when I sent it.
try reflashing a modem
It's NOT a firmware problem
I know you guys are trying to help, but it's not a firmware problem. It's a hardware problem. I was just trying to see if anyone else had a similar experience. I just talked with Wilson Electronics, and the guy I spoke with acknowledged that the connector or board can be damaged on the Captivate. He also volunteered that they don't recommend direct connection with that phone. Well, that's kind of odd, since I only learned of the connector by calling them up and asking which one to use with the phone.
Even though I did not buy the adapters from them, I bought them on the recommendation of one of their people, so I have contacted them to get my money back. We'll see; they haven't responded officially yet. I suppose I can contact the vendor, but they were not the ones who told me it would work...
They have another way to inductively connect the phone. The only problem is that my old amplifier won't work for that. I'll have to get a model 801201 instead of my old 812201 which will run another $250 or so, with a cradle and/or velcro attached inductive connector.
comdei said:
try reflashing a modem
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Click to collapse
Well guess what!!?? You are in luck!!!
Theres something you can do with hardware problems..
CALL SAMSUNG
your phone is under 1 year old. you have a warranty. call them. flash to stock . and get it replaced then
Why don't you try reflashing the modem or rom? People are offering you solutions and you seem stuck on it being a hardware issue. A rom or modem re-flash takes a few mins of your time. Not to start anything but I do support for a living and it bugs the hell out of me when people jump the gun and won't try other solutions.
I am stuck on the evidence as to what the nature of the problem is. Did you read what I posted previously?
Let me tell you a little more. At the time I had the problem, the phone was still on the factory firmware. The phone had never been flashed.
All the available evidence points to a hardware problem. The fact that the phone worked when in close proximity to a cell tower, that as soon as there was any distance between the tower and the phone there were no signal bars, but if I plugged the external antenna in there was immediately good signal...the fact that the connector manufacturer has admitted that their adapter could damage the board... I don't mean to be unapreciative, but I do support, too (a well a writing the software itself), and I've learned to really think about the available information when trying to deduce the nature of a problem, and it seems to me that you are stuck on a conclusion that the evidence doesn't support.
Besides, I am not looking for help here. As I wrote previously, I was trying to find out if anyone has had a similar experience. If my experience was a fluke, then I would have been willing to try connecting the replacement phone. See, the problem has been solved, but I don't want to have it again.
Now that the manufacturer has admitted that their connector could damage the board, I have decided to get a different type of amplifier which allows an inductive connection. That should prevent further problems of this nature. It's an expensive solution, but an antenna with a bi-directional amp is really useful when you are in a remote area with a faint signal. When the signal is too weak for that, it's time to use the ham radio... but that's another topic, and yes, I have been known to take my jeep off road... way way off the road.
nappent said:
Why don't you try reflashing the modem or rom? People are offering you solutions and you seem stuck on it being a hardware issue. A rom or modem re-flash takes a few mins of your time. Not to start anything but I do support for a living and it bugs the hell out of me when people jump the gun and won't try other solutions.
Click to expand...
Click to collapse
Sent from wherever I was when I sent it.
nfs_phone said:
Now that the manufacturer has admitted that their connector could damage the board, I have decided to get a different type of amplifier which allows an inductive connection. That should prevent further problems of this nature. It's an expensive solution, but an antenna with a bi-directional amp is really useful when you are in a remote area with a faint signal. When the signal is too weak for that, it's time to use the ham radio... but that's another topic, and yes, I have been known to take my jeep off road... way way off the road.
.
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So samsung admitted it is a known problem? Are you sending it in for warranty then?
Trusselo said:
So samsung admitted it is a known problem? Are you sending it in for warranty then?
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I was referring to the manufacturer of the adapter, not the phone. Samsung was made aware of the problem when I was trouble-shooting the problem. The tech I was talking to blamed the problem on me for using third party accessories not authorized by Samsung. However, since I had been acting in good faith, he did authorize my sending the phone in for warranty repair. I don't know if they can be counted upon to always do that.
I am left wondering how often this problem happens. I used the antenna connector on the back of my Motorola V3xx thousands of times with no issues. It seems really odd to have just connected the Cappy once and suffered such a problem. One key difference is that I don't think that the V3xx disconnected the internal antenna when you connect the external one.
Sent from wherever I was when I sent it.
I've seen similar behavior when one of my foster kids mistook the antenna for a screw while disassembling a blackberry.
The antenna jack is a "normalizing " jack in that when you plug something in a circuit is disconnected and when you unplug it restores the circuit.
if there was a problem with the adapter and it applied too much pressure to the middle pin then it may not have normalized and you would only get signal if you sat under a tower.
This is exactly what happened with the poor blackberry.
Glad to hear Sammy is covering it with warranty, other wise you would have been the proud owner of the only door wedge that plays angry birds.
Sent from my GT-I9000 using XDA App
Interesting. Not sure I understand what you mean by normalizing nor"middle" pin, but it was pretty clear that the internal antenna was no longer connected. Of course the unit was not entirely useless as a phone, but the requirement of having to always have it connected to an external antenna to get it to work did make it a tad cumbersome to use...
pawadca said:
I've seen similar behavior when one of my foster kids mistook the antenna for a screw while disassembling a blackberry.
The antenna jack is a "normalizing " jack in that when you plug something in a circuit is disconnected and when you unplug it restores the circuit.
if there was a problem with the adapter and it applied too much pressure to the middle pin then it may not have normalized and you would only get signal if you sat under a tower.
This is exactly what happened with the poor blackberry.
Glad to hear Sammy is covering it with warranty, other wise you would have been the proud owner of the only door wedge that plays angry birds.
Sent from my GT-I9000 using XDA App
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Click to collapse
Sent from wherever I was when I sent it.
I'd agree that it's a hardware problem, it may actually be that the internal antenna is burned out. I had a similar problem with the wifi on my old ipod.
I used an aftermarket charger which shorted something inside the device. Consequently, the battery would not hold a charge for longer than 15 minutes AND the it would not recognize a wifi signal, unless I held the ipod within inches of the router. Similar to what you experience with the cell towers, except on a smaller scale.
Good luck.
Burning out the antenna itself would require the kind of amperage generated by a lightning strike. Much more likely that even in your situation some circuitry connecting your antenna to the phone blew out.
In my case there was no overvoltage, just a mechanical connection. I think something just got bent beyond its ability to bend back from... I'm guessing here, but I can see a bar inside the antenna connector. When the center pin of the adapter is pushed into the connector, it will make contact with that bar (the bar is at the side of the opening at 90 degrees to the center pin of the adapter) and pushes it to the side to some extent. I am not sure, but I think that maybe it was pushed a tiny bit too far, and it wasn't able to spring back to its original position. I am assuming that when it is pushed to the side it causes the connection to the internal antenna to be disconnected and that its contact with the center pin of the adapter is the connection to the antenna. I am further concluding that if it doesn't spring back to its original position, that the internal antenna is never reconnected.
jwolfburg said:
I'd agree that it's a hardware problem, it may actually be that the internal antenna is burned out. I had a similar problem with the wifi on my old ipod.
I used an aftermarket charger which shorted something inside the device. Consequently, the battery would not hold a charge for longer than 15 minutes AND the it would not recognize a wifi signal, unless I held the ipod within inches of the router. Similar to what you experience with the cell towers, except on a smaller scale.
Good luck.
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Click to collapse
Sent from wherever I was when I sent it.
Two point five questions here I guess but I've tried everything and I don't know what else to do. Rooted phone, got it back in july not long after the launch. For the last week or two, maybe more, I was using MIUI with tiamat 0.7. Most recent version of both. For a while Car Home kept popping up always and being super freaking annoying. Eventually I had to freeze it with Titanium backup.
Another very bothering thing is that the audio output for media is incredibly loud. Like if I plug in some five dollar headphones and keep media on lowest, I can hear it about ten feet from the buds. Not even cupping to bounce sound, just sitting on a surface. I don't know what caused this but it may have been fault, I'm not sure if doing what I did, did this; I had a pair of broken headphones so I whittled and scraped them down just to the plain bare jack and use it as a soundkiller while I'm at work. I've done this before with no problem but this time I scraped down so some metal is exposed while the jack is in and I'm sure I touched it when I removed it. I did this for a few days and suspected it might be the issue causing the sound so I stopped.
I also wiped very thoroughly the phone and SD card and went to the latest nightly of CM7. Same issues, including car home so I'm not sure what the hell is wrong with that damn app. Also now my phone is ALWAYS rotating anything even when I tell it not to and keeps making itself silent as far as ringing and notes go. What can I do?
Tl;DR: Car home always popping up, Media sound is incredibly loud, CM7 is ALWAYS rotating.
I realized this was due to a loose connector in the headphone or usb port and the phone always thinks it is in a car docked or does whenever this is loose. I found an app called NoDock in the market, it requires root but it works on the OS level disabling the feature all the time when I want to meaning I can still use it. There is a trial that claims to work for 7 days however I've been using it for the day after I posted this until now. Another person posted in the market a bad review because his trial lasted only 30 minutes so it is a formula or something. Normally it is 3 USD so it isn't too bad.
The choices I had were using this with this app or getting a replacement through sprint officially as a damaged hardware. The replacement would be a brand new model that couldn't be rooted as of yet so I figured I'll deal with this. The evo is over a year old now and I can't be sure people will keep trying to do new things to root it so I'll keep my beloved.
I'm posting this so in case someone has the same issue and searches 3 years from now and sees this they will know what i did.
Car home is caused by pins getting crossed within the USB jack. Check for a few things:
1. Does it happen only when the phone is plugged in?
2. Is there any debris or the like inside of the USB jack that is crossing the pins?
3. Does the same thing happen when you plug another USB cable into it?
Mine did the same thing and it turned out to that my charger was screwed up and making the phone think that it was docked. So I bought a samsung charger off of Ebay for like $3 and it's worked flawlessly ever since. If there is junk inside of the phone's jack get a toothpick, or something similar, to clean it out and see if that helps. If the jack is clean and the phone still launches car home while NOT plugged in then your USB jack may be screwed up.
It looks like I finally got burned buying a phone from kijiji. I'll save you the gory details. It seemed fine when I met the guy but once I got it home there were issues.
My computer won't recognize the phone. When I plug it in, nothing. No errors, just nothing. It doesn't show up in Device Manager. This is my fourth Gnex and I have the Android SDK installed and the Google drivers. I reinstalled them just in case but no luck. Upon further playing with the phone there are other issues. When I plug in headphones, the speaker stays on and there is no sound in the headphones. The volume up rocker doesn't work and the 2 batteries I've tried drain like crazy.
So is it a lost cause? Unfortunately, I'm in Canada and can't get a cheap one from the Play Store and now I'm a little gun shy about buying used. On the bright side, I'm back using my Nexus One.
Any help, ideas, sympathy would be appreciated. Thanks!
As long as it has a good working screen it's probably repairable. Sometimes the USB port pins get bent and don't connect, or short to ground. You can try bending them back into place, or just replace the whole USB port if necessary. Not that big a deal. The audio out jack might also have a loose or broken connection. The battery drain is the most troublesome. I would just take it apart and reseat all the connectors and check for bent or broken ports, which can be replaced.
Check out ifixit.com for disassembly guide.
I tried plugging in an aux cable last night, and I couldn't get it to go all the way in. If I pushed it hard enough, the sound would come through the speakers but as soon as I let go, it disconnected. I tried a few different pairs, and it seems there's something preventing the 3.5 mm jack from being inserted all the way. I tried it with and without my Rugged Armor case, too. Anyone else have this issue? Might have to take it in, but with the Pixel XL being in short supply I really don't want to go without a phone
Just rma it
I gave it quite a bit of pressure. I didn't wanna break it, lol. I shouldn't have to push it in that hard though, just wondering if this was a universal issue or is it an isolated incident
ChrisAC84 said:
I gave it quite a bit of pressure. I didn't wanna break it, lol. I shouldn't have to push it in that hard though, just wondering if this was a universal issue or is it an isolated incident
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Hi Chris,
It appears I am having the same, or nearly identical issue. I tried using my aux cord, as I normally do nearly every day, on Wednesday and it wasn't connecting properly, giving some weird feedback through the output (or no output at home) and thought it was an issue with the aux to cassette (very possible with the high use and mechanical failures).
At home I tried with headphones, and I could not get a full connection. The device stopped playback of the music as it always does when it detects some input, but there was no output, and at times google now would be activated or the volume down would be activated, but this headphone had no control on it whatsoever, so some sort of short/feedback was emulating a volume control.
Talking with project fi now about my options...still haven't sold my 6p yet so I could still use as a backup, but what a hassle...
I've never had this problem before. Could it be lint? I can't look inside and tell, and I don't have tweezers small enough to reach in.
PapaGUnit said:
Hi Chris,
It appears I am having the same, or nearly identical issue. I tried using my aux cord, as I normally do nearly every day, on Wednesday and it wasn't connecting properly, giving some weird feedback through the output (or no output at home) and thought it was an issue with the aux to cassette (very possible with the high use and mechanical failures).
At home I tried with headphones, and I could not get a full connection. The device stopped playback of the music as it always does when it detects some input, but there was no output, and at times google now would be activated or the volume down would be activated, but this headphone had no control on it whatsoever, so some sort of short/feedback was emulating a volume control.
Talking with project fi now about my options...still haven't sold my 6p yet so I could still use as a backup, but what a hassle...
I've never had this problem before. Could it be lint? I can't look inside and tell, and I don't have tweezers small enough to reach in.
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Click to collapse
If you take it into a bestbuy and go to the Samsung reps they'll take a look at it for you and tell you if there is lint or not and get it out for you I know that they're Samsung reps but they help with any Android device lol
Veid71 said:
If you take it into a bestbuy and go to the Samsung reps they'll take a look at it for you and tell you if there is lint or not and get it out for you I know that they're Samsung reps but they help with any Android device lol
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Click to collapse
No need, went to one of the phone service kiosks in the mall and they used tweezers to pull out a sh-t load of lint. Looked like a magic trick, neither of us could believe it.
Take a toothpick and press towards the bottom, if it's spongy, it's probably lint. Use a bright light to look inside.
A good sucking of the head jack should clear up any clogs..
I actually had the same problem (Pixel XL and I could not plug in my headphone jack all the way). I received the XL on 10/20, but had yet to use my headphones until this past weekend. It seems like this might be a common problem because when I called the Google Pixel Support, they immediately transferred me to Project Fi support and the girl I was speaking with immediately began the process of sending me a new phone (this was on Sunday 11/28). I received the new phone today (11/30) and everything works fine with the new phone and headphone jack.
I have this issue with the Google Pixel. I just got the device yesterday and when plugging it into aux cord in vehicle the sound was distorted. I tried the next time I got into car and it doesn't go in all the way. I went home and tried multiple pairs of headphones and they don't fit into headphone jack 100%. It goes in most of the way but stops at the top and doesn't hold in place. I called Google support and am waiting on a callback.
I had the exact same issue. A bit of canned air worked for me!