Related
Hi all,
I desperate need help. After an unsuccessful radio flash, my Desire won't even turn on. No response from any buttons or lights. Here's how it happened:
I'm relatively new to Android. I recently bought a Desire, to replace my Touch HD, which has seen about 25 different WM ROMs, over it's life.
I successfully rooted my Desire and had tried a few ROMs. I was sitting on the MoDaCo Custom ROM r17, which was all customised and running perfectly. I'd even used ADB to successfully update my wifi config to connect to my company LEAP-authenticated network.
I decided to flash the latest radio (32.37.00.32U_4.06.00.16_2), from this thread:
http://forum.xda-developers.com/showthread.php?t=687464
I entered Recovery using 'Fake-Flash';
I started flashing the radio image;
All the good messages were scrolling down the screen;
I kept one eye on the phone while I worked on my laptop;
I saw a message saying something to the effect of "Finished installing radio..." (sorry, I don't remember the exact wording);
The blue recovery menu had returned, with 'reboot device' as the default selection;
As I clicked the trackball, I saw another message appear under the 'finished' messages, which said "Writing rad " I guess it didn't have time to print the whole message, when I selected reboot.
The screen went blank then a graphic appeared in the middle (where the recovery exclamation mark and triangle usually appear), of a software box with a curved yellow arrow over it and the android icon peeking out from behind it. I left it for a while (already had that sinking feeling) then pressed the power button. It switched off and stayed there.
Since then, nothing that I've tried has received any response. Various combination's of button pushes, USB connection, removed SIM, SD and battery...nothing, not even an LED.
I've searched and haven't been able to find any solutions to this particular situation. Can anyone help, or am I totally bricked?
Regards, PF.
The radio update does 2 reboots to install it. The software box with yellow arrow is the default graphic used by the fake flash recovery as far as I know so that wasn't any real problem.
I know this might sound silly, but is the battery charged?
socktug said:
The radio update does 2 reboots to install it. The software box with yellow arrow is the default graphic used by the fake flash recovery as far as I know so that wasn't any real problem.
I know this might sound silly, but is the battery charged?
Click to expand...
Click to collapse
No question is silly under this circumstance!
Yes. I'd just taken it off overnight charge. 100%. If I plug the USB cable in now, there is no response from the LED.
Leave the charger plugged into it for about 5 minutes and see if there is any response to it. With the usb bricks it would take nearly 5 mins to register and the led to light up.
I know this isn't a usb brick, but I've not seen anyone with a failed radio flash that has caused the phone to totally die to the extent that it won't even switch on.
I take it you have tried the usual power and volume button combos etc?
I suppose if there is no quick fix for this, the fact that it's totally dead may go in your favour if you try to get it repaired/replaced under warranty
socktug said:
Leave the charger plugged into it for about 5 minutes and see if there is any response to it. With the usb bricks it would take nearly 5 mins to register and the led to light up.
I know this isn't a usb brick, but I've not seen anyone with a failed radio flash that has caused the phone to totally die to the extent that it won't even switch on.
I take it you have tried the usual power and volume button combos etc?
I suppose if there is no quick fix for this, the fact that it's totally dead may go in your favour if you try to get it repaired/replaced under warranty
Click to expand...
Click to collapse
ok. The charger has been plugged in for 35 minutes and still no response.
Also don't want to sound patronizing, but have you taken the battery out and turned on with the back button helld?
Ignore me, just reread your original post.
the procedure u said sounds rite, thats whats ment to happen, when you flash a radio, only other thing that comes to mind is, sure the radio u flashed was for the gsm desire?
so what youre saying is that your phone simply doesnt turn on, not for a second?
if you press the power button NOTHING happens?
are you sure your charger isnt broken?
have you tried charging it through your pc?
have you seen if its recognised through adb devices on your computer?
have you tried a new battery?
if your phone is simply dead, it must be a hardware problem, in which case you can probably send it off for repair and not have your warranty void as the whole phone will need to be replaced. they cant identify if you have voided your warranty if your device doesnt turn on.
cgrec92 said:
so what youre saying is that your phone simply doesnt turn on, not for a second?
if you press the power button NOTHING happens?
are you sure your charger isnt broken?
have you tried charging it through your pc?
have you seen if its recognised through adb devices on your computer?
have you tried a new battery?
if your phone is simply dead, it must be a hardware problem, in which case you can probably send it off for repair and not have your warranty void as the whole phone will need to be replaced. they cant identify if you have voided your warranty if your device doesnt turn on.
Click to expand...
Click to collapse
Right first time. It won't turn on at all. It doesn't react in any way to any of the button combinations I'm aware of from rooting and flashing it. Nothing happens at all.
I live in an HTC household, so I've tried a number of chargers and cables, including the PC's USB port. I haven't tried another battery...but the incumbent battery was holdng a good charge and was 100% at the time. What's more, I remember that the phone can run on the charger without the battery.
Not surprisingly, adb devices shows no connected devices.
I think everyone is right, it's back to HTC. I *hope* you're right that they cover it under warranty. I'm going on the weekend, so I'll let you all know the result.
Thanks to all for your help.
I think you can try to remove battery, leave the phone with no battery for 30 minutes and then try to insert battery and connect to usb without power it on to check if LED (and than the phone) is revived.
I had an Acer Liquid that gave me same problem, pratically when a flash on the radio go wrong, the device go in "protection mode". You must also check on the net if there is a protection mode on Desire too, and if there is a button combination to unlock it. I repeat: i just giving an idea becouse the same problem happened for me on an Acer Liquid, so i'm not sure if it's the same for the Desire.
Good Luck
Maybe a usb brick? No usb is no charging. So when you didn't had a full battery, it may be went wrong on that.
Try another battery, if you can get to one.
peewster said:
Maybe a usb brick? No usb is no charging. So when you didn't had a full battery, it may be went wrong on that.
Try another battery, if you can get to one.
Click to expand...
Click to collapse
In the usb brick situation you can still charge. This isn't it!
socktug said:
In the usb brick situation you can still charge. This isn't it!
Click to expand...
Click to collapse
Ok i didn't know that.
If the phone doesn't turn on at all, you can maybe try sending it back to the shop for replacement. Chances are, they won't be able to know what happened, so you can pretend it just stopped working.
If it gets back to HTC, they probably won't bother to figure out what's wrong with the phone and just give you a replacement. Otherwise, they'll just send you the phone back and you won't have lost much (maybe postage costs?).
ash1684 said:
I think you can try to remove battery, leave the phone with no battery for 30 minutes and then try to insert battery and connect to usb without power it on to check if LED (and than the phone) is revived.
I had an Acer Liquid that gave me same problem, pratically when a flash on the radio go wrong, the device go in "protection mode". You must also check on the net if there is a protection mode on Desire too, and if there is a button combination to unlock it. I repeat: i just giving an idea becouse the same problem happened for me on an Acer Liquid, so i'm not sure if it's the same for the Desire.
Good Luck
Click to expand...
Click to collapse
Thanks for the suggestion. I left the battery out overnight. Then tried to activate it (all the usual button combos) with:
Battery out, USB cable plugged in;
Battery in, USB unplugged;
Battery in, USB in.
I scoured the 'net for anything on protection mode for the Desire...no luck. If there is one, it hasn't been posted yet.
I would just act stupid and try to return it under warranty!
I think it should be ok to RMA this, if its completely bricked there is no way of them knowing that you tried a different radio.
Umbrella Corp. said:
I think it should be ok to RMA this, if its completely bricked there is no way of them knowing that you tried a different radio.
Click to expand...
Click to collapse
Yes, if it's totally bricked then just send it back to HTC and they will change it with no problems just same as acer done with my Liquid
All's well that ends well
Good news...
The HTC service centre were kind enough to replace my 'faulty' handset.
Re-flashed with r19 and radio updated (patiently) successfully.
Thanks all for your support.
Nice one. Glad it worked out for you
Hey all
Wonder if anyone can shed any light on what I think is a unique problem - in that I can't find anyone with the exact same issue.
Last weekend I took the SIM card from my GN to place in another phone I was trying out. The GN was powered back on and being used on WIFI as I was doing comparisons, shooting some video of the new phone with it etc.
Popped the GN in a drawer without thinking and left if powered on
(see if you can guess where this is going)
Messed around with the other phone for about 4 days, got my GN out of the drawer and went to put the SIM back in my GN.
1. GN would not turn on initially at all. No recovery, nothing. (solved)
Read some posts on XDA and elsewhere, people with similar issues mentioning a long (5min+) battery pull would wake her up. Dutifully I obliged and the phone did indeed wake up. However, battery was totally dead and phone shut back down.
2. GN will not accept charge from a wall charger when phone is on.
Whilst the phone seems to take a 'trickle' charge whilst powered off (battery charge animation is on), this is exceptionally slow. Took all night to get to about 50% charged to allow me to boot up and have a look around. Whilst the phone is powered on, it will not recharge. tried all sorts of official and other USB and mains cables.
3. When connected to a PC via USB, will accept charge, but error message notes that USB Device not reconised, troubleshoot? etc...
Phone won't mount. Status says it is charging over AC.
So what's up? I assume the battery died big time over the 4 days i left it. A have a new official battery in the post to resolve but... didn't anticipate the issues with USB connection etc. Worried the phone might be partially bricked/borked/knackered.
Phone is GSM 16Gb currently on 4.0.2 and totally stock. So no tinkering to date has caused this. Only event that proceeded the issue was the full battery drain.
Any hints / tips / info / moral support gladly accepted.
Really sounds like you're phone was already borked, just waiting for the right time to tell you. You might've hurt it's feelings.
Sent from my Galaxy Nexus using XDA App
Sounds like it's emotionally scarred from being abandoned for another phone and left in a cold dark danky drawer for half a week.
Have you tried reinstalling the USB drivers?
Also could try factory reset as well as try unlocking it and relocking. Worst case, send it in repair, just tell them it's heartbroken.
Heartbroken, I like it... Worse still I was testing out a Windows Phone. What a phone philanderer I am.
The drawer was nice and dry though I assure you.
How would I install USB drivers?
Sent from my Galaxy Nexus using XDA App
GringoMonkee said:
Heartbroken, I like it... Worse still I was testing out a Windows Phone. What a phone philanderer I am.
The drawer was nice and dry though I assure you.
How would I install USB drivers?
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Assuming you're on a windows since you called it a PC..
Try and see if windows can install it for you.
Go to Start > Run > Enter "device installation" in the search > select "Change device installation settings" > Select "Install driver software from windows update if it's not found on my device"
Many have seen this type of problems, see http://forum.xda-developers.com/showthread.php?t=1427539
It's a hardware issue, but is fixable if you want to change the USB port yourself
Thanks.
Then post you link to seems to be about 'phantom' charging when no cable is connected. This is the opposite in a way - it won't charge when turned on at all.
New battery arrived today. No change. Device still trickle charges when powered off, but doesn't charge on mains power, and still will not recognise when plugged into an XP or Linux machine.
Gonna try a factory reset and will update.
Let me know of any ideas and or people with the same issue. I'm still of the opinion I haven't seen a thread with this same issue. Would be happy to be corrected.
Cheers
Well, a factory reset did nothing...
Stuck...
If you read the thread, many have had this exact problem, including myself. For me the phantom charging happened a while after it refused to charge.
What the actual ****...
I just tried what can only be described as the 'toothpick trick' : pushing down the connector nub inside the USB port on the phone et voila, now acting as normal.
I can only describe that as a really ****ty example of workmanship from Samsung.
And it would be after I reset the device as well.
Do you think this one's a definite hardware issue / defect? Seems a crazy thing to happen.
I had the same problem and search as I might, I could find no solution and had to send it in for repairs. The good news is, if you send it directly to Samsung (and dont go through your carrier), they were really fast about it and I had my phone back within a week
Lol, I was the one figuring out the toothpick trick I ordered the phone from clove.co.uk the first week it was released, and had this issue haunt me after a few weeks. As I'm in norway, I was not looking forward to sending it in, so tried to fix it myself. I tried "everything", including short circiut some pins in the plug on purpose, but what finally fixed it for me was to buy a OEM USB Charging board on ebay and replace it myself.
I know, really ****ty QA at Samsung.
Not looking forward to sitting and waiting to see if this is a recurring issue.
How much of a job is replacing the board on the phone?
Sent from my Galaxy Nexus using XDA App
Not that hard. The phone is easy to pick apart, and you can just "plug" in the new card with two simple connectors.
Turns out it is a recurring issue.
Is this the sort of thing that would be classed as due a replacement phone?
Sent from my Galaxy Nexus using XDA App
zoolake said:
I had the same problem and search as I might, I could find no solution and had to send it in for repairs. The good news is, if you send it directly to Samsung (and dont go through your carrier), they were really fast about it and I had my phone back within a week
Click to expand...
Click to collapse
I am having a very similar issue that I believe is hardware. Sometimes charges, sometimes won't. BUT it will not be recognized through USB on my PC so I can not flash stock images unroot and lock the bootloader back up. Where you completely stock and unrooted before you sent it in to samsung? I have to find some way to get it back to stock so I can get get this fixed...
chuckdz3 said:
I am having a very similar issue that I believe is hardware. Sometimes charges, sometimes won't. BUT it will not be recognized through USB on my PC so I can not flash stock images unroot and lock the bootloader back up. Where you completely stock and unrooted before you sent it in to samsung? I have to find some way to get it back to stock so I can get get this fixed...
Click to expand...
Click to collapse
Yes, I know there are many topics on this, but mine is a little different, and this appears to be the most current thread.
I have a galaxy nexus that I got from Google IO last summer. It has worked great until last week. It stopped taking a charge. When I would plug it in with the same plug I have used for months, it would show the lightning bolt, but not charge. I tried the toothpick thing but no luck and ended up breaking the usb port. So, I bought a replacment usb board off ebay and installed that. Now, when I plug the phone in, still no charge, but my computer does recognize the phone.
Then after the 4.2.2 update, I no longer see the lighting bolt, but it still does not charge. I have been charging the battery at night. I cut off the end of a usb cable and use electrical tape to tape the two stripped wires to the battery. But that only provides an 80% charge and doesnt last the whole day.
1) Not a usb port issue, but might be a motherboard issue?
2) Not a toothpick fix
3) Maybe a software issue?
4) Maybe time to buy the Nexus 4?
Sorry this is a long one. Phone is a Verizon Galaxy Nexus about five months old.
Using Galaxy Nexus Root Toolkit v.1.3 I managed to get the phone unlocked and (I think) install clockwork mod but when attempting to flash to root I got as far as "install from zip file . . .' but the next option "select zip file . . ." leads to a either an icon of a hat (which I presume is clockwork icon?) or a picture of an android with his belly open and an exclamation mark in a red triangle. I can no longer get to this point to confirm exactly which. Now when attempting to get to recovery mode I get into fastboot but after selecting "recovery mode" I always get the android with his belly open and a red exclamation mark and can never get to any menu.
Now all of a sudden possibly as a result of this process or else by coincidence usb on the phone appears to be either dead or sub-functional. This may also be why I could never flash to root, (bad USB led to corrupt or missing zip?). Windows does not detect any usb connection from phone, not even a failed one (no sound, no error message) but I have confirmed it's not the PC's error as other usb connections are working.
Also, confirming some sort of USB issue, the phone does not show the charging icon when I plug it into a charger UNLESS the phone is powered off, when I do see the charging animation. To make matters even more confusing despite not seeing the charging icon or the battery manager reporting that the battery is charging the phone does appear to be charging even while powered on but this was only after one night and I'm not quite 100 % certain it charged or that it charged at the usual speed. (thankfully I have an extra, separate, standalone battery charger).
I have re flashed to factory from the " backup and reset" menu inside Android and this did not help.
Simple question: any way to RELOCK phone without USB so I can at least make the phone appear un-tampered with so I can get a warranty service or replacement to fix the apparent usb problem?
bigger question: wtf is going on, is the usb issue perhaps a software problem? and is there anyway to fix the failed flashing process by perhaps transferring a zip file by some other means than usb to the proper directory?
Thanks for anyone who bothered to read this far.
Note: the actual sequence of events is a bit more complicated and now foggy in my memory but this I hope is close enough. If anyone wants more info I'll try to supply it. Let me just say that there were issues from the start of this process. merely unlocking the phone the first time had bricked my boot, all I saw was "Google" and a picture of an un-locked lock, getting into fastboot and then choosing recovery mode led to the picture of the belly up android but after several attempts I finally got past that one time and elected to flash back to stock from recovery menu. This was all before trying to root.
No to first question.
As for second question, pull the battery for about 10 minutes and see if it fixes your USB issue. Don't connect it to a computer to test the charging issue, and instead an outlet.
adrynalyne said:
No to first question.
As for second question, pull the battery for about 10 minutes and see if it fixes your USB issue. Don't connect it to a computer to test the charging issue, and instead an outlet.
Click to expand...
Click to collapse
Trying now, will report back. I think I already tried this though. I should also tell you I have three different batteries and behavior is same for all of them.
I'm not thinking its the battery but something stuck in hardware. Hence the leave it out for 10 minutes.
Left battery out phone unplugged for almost twenty minutes... and still no luck.
oops, I see I was supposed to put this in the Q and A section, sorry, new here, should I start over there?
Could be a hardware issue with your usb connector. Try cleaning it out with a blast of compressed air or something. I just found out today that the USB ports on the GNex are weak and prone to maybe needing repair.
Good news is that the part only costs $6.00 on ebay - if you're a DIYer.
zuberio said:
Could be a hardware issue with your usb connector. Try cleaning it out with a blast of compressed air or something. I just found out today that the USB ports on the GNex are weak and prone to maybe needing repair.
Good news is that the part only costs $6.00 on ebay - if you're a DIYer.
Click to expand...
Click to collapse
That was it! I blew it out, and then I cleaned a bit with alcohol, and then when that didn't do it I pushed up (or down) on the cable while it was plugged in and suddenly it came to life. I was able to connect to PC and lock it back. Now at least I can attempt a warranty repair if I so decide.
I had gently pushed up and down on the cable before to try to make a good connection but never once did it connect - I feel like the cleaning must have been needed but apparently was not sufficient to fix it fully.. So I suppose something is still amiss with the connector - either it is damaged or askew or else still a bit dirty.
I'm happy to be back to full stock, maybe I'll root again another day after I sort out the USB issue.
Thanks everyone!
In the future, I'd recommend steering clear of "one-click" or "toolkit" root methods. Sure, they work, and gosh darn it they are easy... but when something goes wrong, you'll never know what's actually the problem. Get comfortable working with fastboot and adb; it will take you a long way with this device.
This should help get you started in the right direction.
I have a rooted HTC evo 4g. I rooted it about 2 months ago and have had no problems.
I woke up this morning, and it is bricked. I have not recently flashed anything or done anything beyond regular phone use.
i cannot enter download mode, and the "charging" led does not come on.
Any suggestions?
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
BobWalker said:
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
Click to expand...
Click to collapse
the power button does nothing.
The usb cable and wall adapter works on my kindle, and i tried an additional one with no results.
The battery appears normal, however my next planned step is to try and get a replacement battery and see if that works.
Try taking battery out and then plug usb cable in only and try to turn on...
angryITman said:
Try taking battery out and then plug usb cable in only and try to turn on...
Click to expand...
Click to collapse
no dice.
also wondering about the cause... 2 potential things:
- I've noticed that the phone gets very hot. 40+ degrees even when not running much. Is this within normal tolerance or could i be looking at heat damage.
- I've been getting the pop-up asking me to do some sort of OTA update. I keep saying no, because i know these ota updates can be incompatible with rooted phones. Could it have pushed through somehow and if it did could it cause the problem i am experiencing?
phone is fixed.
A read on the sprint forum that sometimes holding down the power for an extended time can get the phone to be responsive... had to hold it for like 90 seconds. It then flashed the white evo boot screen and powered back down almost immediately.
After this, however, the orange charging light came on and i was able to get to boot loader. I let the phone charge for a while, then it boot up as normal.
One of the things i noticed is that the battery is practically completely drained... this is odd as it was plugged into the charger when it died. On the same sprint forum, others have speculated that sometimes the battery can drain to the point where it wont accept a charge anymore... so maybe thats the issue.
Well something catastrophic just happened. I had downloaded and installed the one-click full restore for 4.4.2 and everything seemed to work perfectly. Worked as advertised.
It rebooted and started the typical google play updates... working great. It happened to be plugged into my USB port at this time. I unplugged the USB and plugged it into the wall (factory charger) and the screen went blank and alittle hot one the back left side (looking down at screen) in the middle. No power, nothing. Will not turn on... just completely dead.
I have tried the getting into recovery etc etc... nothing. I didn't know if there was another set of HARD reboot actions I could pursue to try to get this thing to turn on?
Appreciate anything..
Thanks
One more thing to add... Im wondering if the battery was completely dead... seconds before, I looked and it was at 38% while plugged into USB... it was draining with the limited USB power, so I was plugging it into the wall for more power when it died.
At this point, I am just leaving it plugged in for awhile... it seems when I first got it the battery was so dead it wouldn't turn on... but.. I think I at least got the battery screen.'
now found on EBAY for parts...LOL
Well that sucks.
You could try a new battery?
Have you tried calling the service department?
dtaylorr said:
Well that sucks.
You could try a new battery?
Have you tried calling the service department?
Click to expand...
Click to collapse
Yes it does suck..LOL I could try a new battery, but I don't think I have ever seen a battery cause no power immediately. If it wer the battery I would think plug power would work... but not knowing exactly how it is wired.... the motherboard heats up when charging so it appears power is getting past the charging port..
I haven't called service... I voided warranty with rooting.
If you are getting anything on the screen at all then a usb download jig (cheap and available on the web) will likely get you to download mode. If it does then you can flash via Odin or Heimdall as you please.
There are tutorials on YouTube for how to use a jig (super easy) and even how to build your own (also easy).
I guess you could try it even if you have only black screen too, but chances are less likely that it will work in that case.
Sent from my SAMSUNG-SGH-I337 using Xparent Cyan Tapatalk 2