[Q] Warranty replacement - Should I unroot? - G2 and Desire Z Q&A, Help & Troubleshooting

My G2 is rooted running a custom ROM. The Microphone broke out of nowhere and they are sending me a replacement phone over warranty.
Will TMobile give me **** because I rooted the phone??
Bottom line, im lazy and dont feel like unrooting. Will they care?

JaMoFo said:
My G2 is rooted running a custom ROM. The Microphone broke out of nowhere and they are sending me a replacement phone over warranty.
Will TMobile give me **** because I rooted the phone??
Bottom line, im lazy and dont feel like unrooting. Will they care?
Click to expand...
Click to collapse
Depends on the mood their in. Some people get a replacement without rooting while others get rejected. Better to be safe and unroot.
Sent from my HTC Vision using XDA App

Related

[Q] need help rooting 2.2 froyo

Ive searched and couldnt find my answer...
I made the mistake in updating my evo yesterday when I recieved it in the mail, thinking I wouldnt root it and just run launcher pro, etc. Now with the battery life and wanting to run baked snack, im lookin to root my phone. Does anybody know a method of rooting 2.2 froyo updated phone? Or do I have to take the long route and downgrade, then root? TIA
you are kind of sol right now. there has been no word of a process for rooting froyo from ota
As of right now, you just set and wait...no root for froyo yet.
Sent from my PC36100 using Tapatalk
Another one!
You are stuck with what you have. No known ways to root yet, and it will probably be a long wait until it's cracked.
F ME! i might do a return lol
hyphymikey said:
F ME! i might do a return lol
Click to expand...
Click to collapse
I feel you on this. I received a replacement Evo in the mail (as my current one, which is rooted, has screen separation issues)... but I took the 2.2 OTA update after seeing that the replacement had an Epson screen and thinking I was going to return it and get a new replacement. I asked them to send me a new replacement, because I didn't want an Evo with an Epson panel, but they won't. So, I'm stuck with stock unless I decide to just return it and keep my current rooted one.
Here's to hoping for a 2.2 root method...hell I'll put a bounty on it if I have to!
+1 on that bounty.
Sent from my PC36100 using XDA App
"Well... I'm with you fellas." --- bounty's not a bad idea either... Taking up a collection?
jabbawalkee said:
I feel you on this. I received a replacement Evo in the mail (as my current one, which is rooted, has screen separation issues)... but I took the 2.2 OTA update after seeing that the replacement had an Epson screen and thinking I was going to return it and get a new replacement. I asked them to send me a new replacement, because I didn't want an Evo with an Epson panel, but they won't. So, I'm stuck with stock unless I decide to just return it and keep my current rooted one.
Here's to hoping for a 2.2 root method...hell I'll put a bounty on it if I have to!
Click to expand...
Click to collapse
Without a big debate, why don't you want the Epson screen? Just want to hear your reason I'm just being curious.
since no oen else pointed out there is no way to downgrade currently either for Evo, so yuo dont really have an option besides wait.
there has been lucks now with going to repair centers and asking them

Custom ROMS and Insurance?

If my phone gets bricked while installing a custom ROM will the asurion insurance cover it or will it void it or something
Sent from my Incredible using XDA App
rosser725 said:
If my phone gets bricked while installing a custom ROM will the asurion insurance cover it or will it void it or something
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
idk what asurion is but when your phone is rooted it voids verizons warranty.
You can still use that warranty, but I doubt you will brick it. Its very hard
Sent from my ADR6300 using XDA App
You cant brick it installing a rom.
Make a backup before doing anything
Bootloop doesnt equal bricking.
I've read posts on this forums of people getting a replacement from verizon and sending in the old phone with a custom rom, kernel, etc etc and never get charged any extra. Asurion wouldn't care either because you paid the $50 for the claim anyways regardless of what is wrong with it.
Verizon has sent me new Eris and Droid 1 and mine were both rooted however I unrooted them. I really wouldn't be worried. Remember you do everything at your own risk. Remember to backup though
If you are that worried you can just file a lost or stolen claim. The price is the same I believe for a replacement whether or not you return your device.
Sent from my ADR6300 using XDA App
Lol well eventhough that's true I really wouldn't be on here promoting fraud. This is one of the reason manufactures (like Motorola have started encrypting bootloaders.) are locking down devices. Dont get me wrong I love being rooted and modding my phones. BUT i dont think our service providers and manufactures should have to eat the cost of our negligence. But I agree it is hard to brick an S-off phone with the exception of a bad radio image or something. Read, read and read instructions again... follow the devs instructions for flashing their mod/rom and you should be fine...spend a few hours reading about rooting/risks and rewards before even considering voiding your warranty.
andrew8806 said:
Verizon has sent me new Eris and Droid 1 and mine were both rooted however I unrooted them. I really wouldn't be worried. Remember you do everything at your own risk.
Sent from my ADR6300 using Tapatalk
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Asurion insurance covers everything up to, and including, taking your phone into the Verizon store, looking at the guy behind the counter, and smashing it on to the ground whilst stomping repeatedly.
They just want their money. As long as you don't deal with Verizon, you should be golden.
Source: My father has worked in Verizon Adv. Tech Support for 2 and a half years.
Enjoy.

Should I unroot or flash sprint lovers for a quick repair?

I'm thinking about going to sprint because there's some dust on the inside of my screen, which probably wont require them to turn on my phone. But in case they do, I'm wondering should I unroot my phone or is it safe to just flash sprint lovers and reflash cm7 after the repair is done?
Sent from my PC36100 using XDA App
Just take a Nandroid backup, copy it off your SD card, and then RUU your phone:
http://j.mp/ruuevo4g
When you get back, you can just run UnrEVOked and re-root.
brennod10 said:
I'm thinking about going to sprint because there's some dust on the inside of my screen, which probably wont require them to turn on my phone. But in case they do, I'm wondering should I unroot my phone or is it safe to just flash sprint lovers and reflash cm7 after the repair is done?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
sprint lovers has some modded icons and the notification widget, so its not stock looking.
Here is a rooted stock 3.70 rom.
http://forum.xda-developers.com/showpost.php?p=12748841&postcount=1881
Unroot in case they check for s on s off
Sent from my PC36100 using XDA App
For anything hardware related, they shouldn't check root. Doesn't matter if they do anyway, it's not related to the problem.
Sunsparc said:
For anything hardware related, they shouldn't check root. Doesn't matter if they do anyway, it's not related to the problem.
Click to expand...
Click to collapse
Yeah, but can't they mark your account if they find it's rooted? I'm not sure, but I would think they could make some notation to future techs.
bad fishy said:
Yeah, but can't they mark your account if they find it's rooted? I'm not sure, but I would think they could make some notation to future techs.
Click to expand...
Click to collapse
That's funny if it's true, which wouldn't surprise me. If customer service puts a note on your account it doesn't mean a whole lot, but a note about being rooted would probably mean the world to them
swyped from my cyanogenized and gingerbreaded EVO
Sunsparc said:
For anything hardware related, they shouldn't check root. Doesn't matter if they do anyway, it's not related to the problem.
Click to expand...
Click to collapse
Technically, that's correct. However, it's ALWAYS a good idea to unroot and flash the stock rom, just in case. WE all know that rooting doesnt cause hardware problems like this, however to sprint, rooting voids your warranty, no matter what the problem is. Yes, there is a chance you could not unroot and they wont notice. However, it only takes a few minutes to do, and it could save your phone from being blacklisted.
brennod10 said:
I'm thinking about going to sprint because there's some dust on the inside of my screen, which probably wont require them to turn on my phone. But in case they do, I'm wondering should I unroot my phone or is it safe to just flash sprint lovers and reflash cm7 after the repair is done?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
The moment you root your phone, you VOID your warranty. Whether you flash a ROM that "looks" like the stock sense ROM or not and they see that your phone is rooted, Sprint will not fix your phone. This hasn't happened to me, but my buddy tried to bring in his rooted Evo to fix the spring in his kickstand. Checking the interface and for s-on or s-off was irrelevant, but they checked anyway and sent him on his way. So, unroot it first and take it to get repaired.
Unroot here.
http://www.thedroiddemos.com/forum/viewtopic.php?f=18&t=13
Then go back and root it through unrevoked.
http://www.thedroiddemos.com/forum/viewtopic.php?f=18&t=15
And you can flash whatever ROM you want afterwards. Hope this helps.

Rediculously noob question: Will I be able to use my $7.99 t-mo warranty if I root?

I really want to root my phone because I don't like touchwiz at all. However, I recently dropped my One S in a pool and I'm scared of doing that to my S3. Can I use my tmobile full warranty if I mess up my phone? If not, are there any good warranties that cover rooted phones?
This is my first post so I don't know if I'm doing it right.
Thanks in advance guys.
Warranty is toast, you better going to a launcher like apex, nova, go launcher, it replaces your stock theme with sense, iphone (icrap) miui, asop, basically almost anything
Sent from my HTC EVO 3D X515m using xda premium
You could use it if you flash back to stock or if you mess it up so bad it wont turn back on
Sent from my SGH-T999 using xda app-developers app
flashallthetime said:
Warranty is toast, you better going to a launcher like apex, nova, go launcher, it replaces your stock theme with sense, iphone (icrap) miui, asop, basically almost anything
Sent from my HTC EVO 3D X515m using xda premium
Click to expand...
Click to collapse
how do the people at t-mo verify that its rooted? does it like go into their system or something?
If its damaged enough that it won't turn on, how will they find out? If it does turn on, then Odin back to stock, how will they find out?
stevessvt said:
If its damaged enough that it won't turn on, how will they find out? If it does turn on, then Odin back to stock, how will they find out?
Click to expand...
Click to collapse
yeah, im wondering if they can tell if its rooted in their system. do you know how they tell if its rooted?
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
stevessvt said:
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
Click to expand...
Click to collapse
very interesting idea... do you think it will actually work?
Juat root. If you need to replace it you can flash a stock odin..
Also idk that they check for that.. I sent a gs2 back rooted with no problem
Sent from my SGH-T999 using Tapatalk 2
stevessvt said:
If its damaged enough to need replacing, but you feel as though it may still be in good enough shape for them to find out, maybe it needs to meet a harsher fate. Like being introduced to your car tire.
Click to expand...
Click to collapse
lmfao that's funny..
dude just root and flash away.. if u need to return it just odin back to stock and use triangle away to reset your flash counter to 0, done.
I highly doubt that they will not warranty you. All you have to say is your phone is acting up and you've tried everything. Like resetting the phone and etc... Eventually they will send you out a replacement phone. Just make sure you revert back to stock. Oh and unroot it if possible.
Sent from my SGH-T999 using xda premium
I know people always say "your warranty is now void" when rooting but I've never had that actually be the case. I've had 2-3 rooted phones replaced on the spot in T-Mobile stores due to hardware defects. I even told one rep it was rooted and he still replaced it then and there. My Nexus One was rooted and I had it replaced by Assurion after breaking the screen and paying my $100 deductible.
And like others said, worst case you can just flash it back to stock via Odin.
I say root it. But I will warn you, you will get completely addicted to flashing new ROMs. I promise.
How does T-Mobile find out? T-Mobile isn't the provider of your insurance, Asurion is. How does Asurion find out? They don't, Sammy does. Odin counter unless you reset it after a stock flash and root. I've said too much.
Sent from my Samsung Galaxy SIII
I returned my old Samsung Vibrant for a hardware defect about a year back (it was rooted), they never found out. Then again, I did ODIN back to stock just to be safe.
Basically, if its working enough for them to find out, then you can probably flash it back to stock yourself. If it isn't, well hell, they probably aren't going to bother finding out what's wrong with it...
And from what i've heard, they really don't even check these phones out. They just replace whatever is wrong with them, and flash it back to stock themselves.
I had to do a 14 day exchange to get this one. I just flashed a stock Rom.
Triangle away works now: resets the flash counter.
Flash away
Sent from my SGH-T999 using xda premium
I returned a HTC Sensation that was rooted. It was DOA and wouldn't turn on. Warranty sent me a new one and a box for the old one. Never heard from them so they probably just recycled it.
I had to replace my last phone (vibrant) twice under the 7.99 warranty due to small hardware failures (no gps lock on stock, accelerometer broke), and both times I just ODIN'd back to stock and sent it back. Never had an issue.
I did test after going back to stock that the issue still happened, just to confirm it wasn't root or a custom rom-only.
Frankly getting tired of people asking if it's ok to commit insurance fraud to root their phone.
People like that cost us all money in the long run
Sent from the current Heavy Weight Champ GALAXY SIII
ingenious247 said:
Frankly getting tired of people asking if it's ok to commit insurance fraud to root their phone.
People like that cost us all money in the long run
Sent from the current Heavy Weight Champ GALAXY SIII
Click to expand...
Click to collapse
Blah blah blah... I'd bet money that if you hard brick your phone by accident, or find other hardware defects, you'll be going straight to the T-Mobile store. No matter what you say on the internet.
sn0warmy said:
Blah blah blah... I'd bet money that if you hard brick your phone by accident, or find other hardware defects, you'll be going straight to the T-Mobile store. No matter what you say on the internet.
Click to expand...
Click to collapse
First of all, if I find Hardware defects, that is not insurance fraud so maybe you want to rethink your statement. And going to the T-Mobile store to return under warranty for a hardware defect is not filing an insurance claim.
Secondly, if I brick my phone on accident, that's my dumb fault. Which btw, I have never done, ever. And I've been rooting/flashing for years.
That's my point. Don't come to xda looking to start rooting/flashing and not know what you're doing just because you have insurance fraud as a 'safety net' for idiocy.
People who promote that kind of crap are just as bad as the people who actually do it.

Rooted Galaxy Nexus. Repaired NO Warranty problems!! No unroot needed?

So i've been spending a couple of hours over a couples of days trying to unroot en relock my phone.
I had some USB problems and Charging issue's So i wanted to return it in stock..
But Like I said my USB didnt work so I decided to take my losses and just return it, rooted with Superuser installed.
after Explaining my situation the Tech Guy from my Carrier Tells me...
O you have rooted your Phone. Well that might be a problem with the insurance... unless you got a Nexus Device.
I was like what do you mean.
well with all Nexus Devices you are allowed to root your phone...
So i was wondering , who knew about this?
What carrier? This is definitely not the company line from any carrier I know.
Probably just doing so nice customer service. If I was the tech guy id repair it for free since most people always root it anyway. Plus its kind of encouraged anyway.
Sent from my Galaxy Nexus using xda app-developers app
Wow man lucky
Sent from my Galaxy Nexus using xda app-developers app
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
You're lucky man!! I asked in a shop and they said that I'll lose warranty. What carrier??
poda13 said:
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
Click to expand...
Click to collapse
Not true, rooting is discouraged but is not grounds for denial of warranty.
petemills8 said:
Not true, rooting is discouraged but is not grounds for denial of warranty.
Click to expand...
Click to collapse
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Quasimoto27 said:
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Click to expand...
Click to collapse
Reread what you posted, your first sentence and last sentence kinda contradict each other. Also, all I am talking about is rooting, not hardware failures, not water damage.
You should read the pdf I posted, they cannot deny you warranty just for rooting. Individuals may give you problems because they do not know Sprint's own policies, but if you escalate you should eventually find someone who knows what's what.
Oops I had it mixed up thanks for clarifying. Hardware problems can be fixed rooted as long as they don't check. If its something root related then no. Always best to return to stock everything and if you can reset flash counter.
Sent from my Galaxy Nexus using Tapatalk 2
Last year when I bought my Galaxy SII, I forget what I was asking the guy at the T-Mobile store but he suggested I root it (planned on it anyway), he rooted all his phones, and I shouldn't have any problems if I have to return it but if I do to just go back to stock first.

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