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The other day I forgot to remove the evo out of my pockets and went swimming with it. It was submerged for a good 4 or 5 minutes and its been in a bag of rice for two days so far. The wetness indicator is pink on both battery and the device. Theres still some water in the lcd screen and its slowly drying little by little. However I tried to boot it up and its stuck on the "HTC EVO 4G" screen... I can only access the screen when you press vol down + power. Look like it needs to be replaced.
Couple questions that I have:
1. I have the $7 a month insurance option and I don't mind paying the $100 fee but do they cover water damage? Will they give me a new phone?
2. My phone is fully rooted with CM6 rom on there... are they going to find out? How can I fully wipe this out before I make the switch?
3. Do you know if the EVO are still out of stock/backordered at this moment? How long should I expect the new replacement?
Thanks in advance.
Covered
The asurion insurance certificate (that is what you have) says it covers liquid damage. I presume swimming leads to liquid damage.
My son's EVO was shattered in early July and it took about 10 days from start of claim until the replacement arrived.
I can't imagine that they would find out about the rooting. Even if they did, how can that explain why they should not cover the liquid damages. LOL
dude, if your paying the $7 insurance either way your stuck paying the $100 deductible so just report it stolen so you have an extra battery and back cover... just keep that bad boy for parts
bummer!
you are in luck thou.. anything accidental including water damage is covered.
Nobody cares about rooting that's just software which is re-written when the phone is refurbished (and yours is probably toast anyway).
My friend had one replaced and it took about 11 days or so...the supply is probably still low and demand high for these phone so it might be a bit of a wait
BTW when your submit the damaged phone to asurion, they do not want the battery.
toenail78 said:
dude, if your paying the $7 insurance either way your stuck paying the $100 deductible so just report it stolen so you have an extra battery and back cover... just keep that bad boy for parts
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do I have to file a police report in order to do report it stolen?
Don't mess with insurance fraud. Even for a damaged phone I had to sign an affidavit that this is what happened. Just submit for water damage - you can add a battery AND charger for less than 15 bucks on eBay.
Sent from my PC36100 using XDA App
Keep the battery. You don't have to send it to them. As for the back cover, I guess it sank in the river......
thanks. i will report it for water damage... but most likely i will receive a refurbished evo right?
Sorry, forgot to put my thread title as a question.
So, this new appartment i'm at has a hot tub and 2 pools available, so tonight we decided to go to the hot tub. I usually take my phone with me to play music as we are sitting around relaxing by the pool or hot tub(speaker is loud enough to put it a fair distance away). This time, being the idiot that I am, i walked into the hot tub with the phone in my pocket, took me a good minute or two before i realized. I realized this, having just turned the phone on two minutes before i went to the pool after swapping batteries, and took it out of my pocket and it wasn't on. Took the battery out immediately and wrapped it in my towel, brought it in about ten minutes later, wiped up remaining water, and put it in to a jar full of rice. Thing is, i had a 3rd party battery in it when it was there, i know the water damage indicator is on the battery(not sure if there are more in the phone). Because i didn't have the default batter in it, in case that it does work(which it probably won't, i can see water under the screen), would i possibly be able to get away with saying it just stopped working? I looked at the ifixit teardown and only saw them point out 1 water damage indicator, on the battery. So XDA, am i screwed or what? From what i looked up sprint doesn't cover water damage, which sucks, what, if they find out, will i have to pay to replace my evo?
I think I would be astounded at HTC's stupidity if the only water damage indicator was on the most easily user-replacable part: the battery. Seriously, there would be absolutely no point in having a water damage indicator if anyone could just buy a new battery, throw it in, and claim that their Evo just somehow stopped working.
If you have insurance, it covers water damage-- but just like loss or theft, you have to pony up for the $100 deductible.
sohr said:
I think I would be astounded at HTC's stupidity if the only water damage indicator was on the most easily user-replacable part: the battery. Seriously, there would be absolutely no point in having a water damage indicator if anyone could just buy a new battery, throw it in, and claim that their Evo just somehow stopped working.
If you have insurance, it covers water damage-- but just like loss or theft, you have to pony up for the $100 deductible.
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I was guessing there were more, but I was going specifically off of what i remember from the ifixit teardown. Well, that's a bummer, i was hoping it was more like $50, but $100 isn't bad, could be worse :\.
I dropped mine in the water for like 3 seconds this week. I actually called Sprint and they told me as long as I have insurance (which I do) they would cover it. I heard the rice thing works but I didn't try it. What I DID do, was put my phone in the oven at 100F for about 2 hours. I just put a cookie sheet in there and put my phone on a paper towel. I know people say "oh wtf you put it in the oven?!?!" but really......100F isn't a temp that your phone never sees so there really isnt any harm. Anyways, it worked GREAT for me. Pulled all the water out of the screen and out of the camera lens and now it works perfectly.
oh wtf you put it in the oven?!?!
It's a good thing you and your friends don't like to enjoy a slice of toast in the hot tub.
I have a water damage indicator like..RIGHT inside the bottom right side of the back. Just under the battery cover. Does nobody elses phone have one right there?
Also, I've seen pictures of the motherboard of the phone. There is one on there was well.
...in 1943, I killed a drifter.
felacio said:
I have a water damage indicator like..RIGHT inside the bottom right side of the back. Just under the battery cover. Does nobody elses phone have one right there?
Also, I've seen pictures of the motherboard of the phone. There is one on there was well.
...in 1943, I killed a drifter.
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Is it that small piece of tape on the left of the bottom right screw? I dont see anything other than that.
MJStephens said:
Is it that small piece of tape on the left of the bottom right screw? I dont see anything other than that.
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No, its to the right. Not all the way, closer to the middle than it is to the corner. Its a white square with red stripes. I have an 002. Might be different on 003. *shrug*
...in 1943, I killed a drifter.
felacio said:
No, its to the right. Not all the way, closer to the middle than it is to the corner. Its a white square with red stripes. I have an 002. Might be different on 003. *shrug*
...in 1943, I killed a drifter.
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Yeah I found it. There is one on my battery too. The red stripes indicate water damage? Because mine have red stripes haha.
here's what I would try, this worked on my Zune HD when it got soaked in a cup of vodka, and hopefully this works on my friend's samsung phone she just got. Take the phone apart completely, use q-tips to dry it, use q-tips with rubbing alchohol to clear the water and any buildup of crap from the water, then put the individual parts in rice, which will dry it much faster. Afterwards, maybe 2-3 days later, put device back together and BAM! it works! my Zune's been working for 2 weeks now with no problems, and the liquid was under the screen, and my friend's phone, well she dropped it in the toilet yesterday, and it's sitting in pieces yet to be put into rice, too busy right now, will do it later.
A few years ago my friend did a cannonball into the pool and realized mid-air that his phone was still in his pocket. I'll never forget the expression on his face.
Sent from my FROYO'D EVO using xda app
MJStephens said:
Yeah I found it. There is one on my battery too. The red stripes indicate water damage? Because mine have red stripes haha.
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No, all red is a triggered indicator. The red pattern is so that you can't bleach the indicator and lie about what happened.
I have tried the rice thing.. takes too long. My to2 I have dropped in the toilet (fell out of my sweatshirt front pocket while lifting to take a leak) fell in a puddle and a beer poured on it. Stick works great. What I did is present over to 200 degrees. Once presented place phone without battery and back onto middle rack onto if a cloth. Leave for an hour. Check phone to see if water is in screen. Repeat process 2-4 times.
With the rice I had a problem of dust and rice stuck on phone. Hard to get out of cracks. Also you can go to Sprint and say your battery isnt working without your phone if with your phone after you don't the oven trick. They should replace it. If they see that its been water damage tell them you had a lol brother or sister take your battery out and found it like that. They prob will check to see if phone works with new one and should. Good luck.. this saved me plenty of times. The tp2 was from us cellular and did battery exchanges no questions asked.
Sent from my PC36100 using XDA App
Your battery might of shorted out. When you put back together charge first because the water drains the charge. If it doesn't work after a charge you need a new battery.
Sent from my PC36100 using XDA App
MJStephens said:
I dropped mine in the water for like 3 seconds this week. I actually called Sprint and they told me as long as I have insurance (which I do) they would cover it. I heard the rice thing works but I didn't try it. What I DID do, was put my phone in the oven at 100F for about 2 hours. I just put a cookie sheet in there and put my phone on a paper towel. I know people say "oh wtf you put it in the oven?!?!" but really......100F isn't a temp that your phone never sees so there really isnt any harm. Anyways, it worked GREAT for me. Pulled all the water out of the screen and out of the camera lens and now it works perfectly.
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Click to collapse
i dont know that i ever saw an oven that has a temp below 200
nicholaaaas said:
i dont know that i ever saw an oven that has a temp below 200
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Click to collapse
Be smarter than the over....crack the door.
apristel said:
Be smarter than the over....crack the door.
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Click to collapse
My oven goes all the way down to 100
Not reccomended but....at my store's service in repair we didnt go off just indicators alone, altho the motherboard one is fairly hard to say it didnt get soaked to.
butt the battery and outside one yes, If you tear the phone down and clean off the corrosion most of the time the phone will function fine after that.
Second benefit is that if there is no corrosion then we normally replace the phone in store anyway.
YMMV
anyway if it cant be saved via standard preventative stuff time to make an insurance claim :-(
Not sure if this method will work for everyone but it worked for my old Nokia phone. I washed it with a load of laundry and dried it in the dryer. Found the phone in the dryer, wouldn't turn on so I pulled the battery and stuck it back in, phone worked great after that.
I dunked my phone in water but rescued it quickly and dried it out. The phone mostly works except for two dead spots where the W and S keys are in portrait mode. (When I press each of these keys, they register either or both of the letters next to them on the keyboard.) I have the same problem whether using the stock or swype keyboard.
I will dry the phone out more, between uses to see if ridding the phone of any excess moisture helps.
Any ideas on the problem and solution?
I don't have TEP. Given that the phone is rooted and probably has wet damage indications, would Sprint repair the screen or digitizer if I paid the $35? The phone is five weeks old.
If not, would self-repair with a digitizer bought off the internet likely fix the problem? Or is the problem likely to be elsewhere upstream of the digitizer?
TIA
dynamicpda said:
I don't have TEP. Given that the phone is rooted and probably has wet damage indications, would Sprint repair the screen or digitizer if I paid the $35? The phone is five weeks old.
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Click to collapse
No, they won't. Once it hits liquid, the store won't touch it at all.
entropism said:
No, they won't. Once it hits liquid, the store won't touch it at all.
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Click to collapse
Thanks for the reply. I dried it a few hours more with the dessicant and the problem seems to have fixed itself. We'll see if it stays fixed.
dynamicpda said:
Thanks for the reply. I dried it a few hours more with the dessicant and the problem seems to have fixed itself. We'll see if it stays fixed.
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Yeah, these screens don't do too well with the least bit of water/moisture on them. As long as you dried it thoroughly you should be in the clear. Glad to hear it worked out
Taking a shower and streaming pandora not a good idea then?
Out of curiosity, where is the moisture indicator sticker on the Evo?
SolsticeZero said:
Out of curiosity, where is the moisture indicator sticker on the Evo?
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Click to collapse
There is a few of them that I know of. One is on the battery, another on the back under the battery cover and a third buried somewhere in the phone.
dynamicpda said:
Thanks for the reply. I dried it a few hours more with the dessicant and the problem seems to have fixed itself. We'll see if it stays fixed.
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Usually, and I mean usually, these things are dried for a couple of days. With batteries pulled.
Get access to a real desiccator with something like Drierite, have them suck all the all air out with a water aspirator, and leave it in for a few hours.
That ought to do it.
I went Jet Skiing with my EVO a while back, and got it completely soaked. The phone went completely dead, so I took out the battery and let it dry. After drying in the sun for a while, I turned it on, and it was able to boot, but my entire screen was a different color with blotches of water marks. I tried drying it out in the sun some more, putting it in rice, you name it. Nothing worked, but it ended up fixing itself after a few days. The water marks just slowly went away, now it is completely back to normal. I hope its the same case with yours. My EVO has the OLED screen, not the Super LCD.
Has nobody here learned the "bag of rice" trick? Put a handful or two of dry rice into a ziplock bag. Take your battery out of your phone, leave the cover off and put all of it in the bag of rice. Leave it for 24 hours. It's worked for everyone I know almost every time.
Now, jetskiing with your phone might be a bit much, but it'll fix a phone dropped in a toilet and rescued fairly quickly.
The dead zone problem came back and now I have discovered it is a whole strip running up and down the length of the screen pass through the W and S keys in portrait mode; if I use the phone in landscape mode with the keyboard on that side, the whole lower strip of keys do not work. (The temp solution is the type in landscape on the other side.)
I drove to the market the moment it happened and got instant rice to dry it out in. Later I got Damp-Rid from Home Depot.
I haven't seen a real dessicator since chem lab back in college. I do have a food saver vacuum sealer.... if i could find the missing hose part I lost!
One other problem with the display is it being washed out and streaky (vertically) sometimes upon boot. This started happening BEFORE the dunk; I'm still seeing it from time to time. Rebooting once or twice usually fixes it.
Man I hope your phone recovers! Stories like this make me sad.
Sent from my Full Android using XDA App
nabbed said:
Usually, and I mean usually, these things are dried for a couple of days. With batteries pulled.
Get access to a real desiccator with something like Drierite, have them suck all the all air out with a water aspirator, and leave it in for a few hours.
That ought to do it.
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Click to collapse
nabbed, that's brilliant. i've been using Damp-Rid, your aspirator idea led me to use the Food Saver system to speed the drying proces. I stuck the phone and damp rid dessicant in a FS food container and sucked all the air out. I'll leave it overnight and see what happens.
LearnIIBurn said:
Man I hope your phone recovers! Stories like this make me sad.
Sent from my Full Android using XDA App
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I use to laugh at phone who dunked their phone until it happened to me, I understood. We love our phones too much; it's a constant part of our lives.
Boundaries must be drawn!
xHausx said:
There is a few of them that I know of. One is on the battery, another on the back under the battery cover and a third buried somewhere in the phone.
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Click to collapse
I lost the official red battery. Been using replacements. And I didn't pay attention to the moisture indicators before the accident, so I don't know any color changes. I just see several red stickers on the red plastic inside the phone. The only obvious water indicator is a slightly opaque plastic chamber that seems to have a rubber gasket around it. It's located to the right of the camera. When the phone was wet you could see water sloshing inside. Now that the phone is largely dry, you can see a few small droplets. It doesn't seem to have another purpose other than to hold water.
That small chamber your talking about is the speaker. If you play music and put your finger over it, you'll lose almost all sound.
Sent from my PC36100 using XDA App
Why dont you have insurance? You a retail $450 phone rooted and no insurance.
entropism said:
No, they won't. Once it hits liquid, the store won't touch it at all.
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That is only if you don't have TES.
Also, to buy a new screen it costs $100, even if you have TES or not. Sucks major balls.
letshaveDEX said:
That is only if you don't have TES.
Also, to buy a new screen it costs $100, even if you have TES or not. Sucks major balls.
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I think you mean TEP, and no it is not $100 for a replacement screen. For a non liquid damaged phone it is Free with any ESRP or TEP on the account.
IF, any customer has not been paying the $4 for ESRP or the $7 for TEP the repair fee is $35 for screen repair with the option to add TEP after repair...but again...not for liquid damage. Liquid damage is something we do not repair around or for, we consider the phone Damaged Beyond repair and set you up with the # and website for Asurion insurance for the replacement.
The plans changed around 4 months back.
letshaveDEX said:
That is only if you don't have TES.
Also, to buy a new screen it costs $100, even if you have TES or not. Sucks major balls.
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Click to collapse
OK, let me clarify: Like I said before, if you have TEP or not, the STORE will not touch a liquid damaged phone. You can order a replacement phone through Asurion for $100 if you do have TEP, you're ****ed if you don't.
I jumped in the pool with my phone (galaxy s3 4g) yesterday and realised straight away and jumped out pulled the battery out and sat it the sun. Later on that day a cup of soft drink was spilt on the back of it and and left a sticky resadue all inside the phone. It now doesnt work but i want to replace it under warranty.
Should i dunk it again in hot water to get rid of all the sticky ****?
and
How have people gone with replacing there phone with water damage from samsung?
Water damage isn't covered by any warranty. You'll probably just need to pay the insurance deductible.
metalfan78 said:
Water damage isn't covered by any warranty. You'll probably just need to pay the insurance deductible.
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He's right. Samsung does not cover water damage. But i think if you send it to them theyll repair it for a fee of course
Sent from my SPH-L710 using xda app-developers app
You should have put it in rice for 48 hours. But now you just have to pay your insurance deductible.
This message brought to you by my AOKP'd up SPH-L710 aka GS3
GiantJay said:
You should have put it in rice for 48 hours. But now you just have to pay your insurance deductible.
This message brought to you by my AOKP'd up SPH-L710 aka GS3
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Click to collapse
Either way, Insurance deductible is still alot cheaper then buying a new phone :silly: As was said a few post up.. Typically after submerged, yank battery, drop in bag of rice for a bit.. (24-48 hours) typically can save the phone. Just ensure you do not try to power up again until has sat.
Hello,
I purchased my Samsung Galaxy S 4 directly of the T-Mobile web site within a week after it came out this year. I have since rooted it and put a custom rom on it. Now I use it on Red Pocket Mobile.
Today I was carrying a water bottle that had a little hole in the bottom so it was dripping water on my phone which was in my pocket. I realized the water was leaking and pulled the phone out and of course it was wet. I went to turn the screen on and I saw the screen fizzle out.
I am wondering if the screen is fried. It appears to start up. I can hear the usually noise as if it was starting up after putting in a battery and when I push the power key the lights below light up indicating a reaction. However the display never turns on.
I suspect this phone is still under warranty? Will T-Mobile replace it even if I do not have current service with them?
Do I have to send it in or just take it to a store and get a replacement? Does someone have the link to a forum that explains how to return it to stock and unroot?
Any suggestions? I need this phone! ASAP
Here's how to unroot:
http://www.androidrootz.com/2013/06/how-to-unroot-unbrick-galaxy-s4.html?m=1
Sent from my SGH-M919 using xda app-developers app
buyslake said:
Hello,
I purchased my Samsung Galaxy S 4 directly of the T-Mobile web site within a week after it came out this year. I have since rooted it and put a custom rom on it. Now I use it on Red Pocket Mobile.
Today I was carrying a water bottle that had a little hole in the bottom so it was dripping water on my phone which was in my pocket. I realized the water was leaking and pulled the phone out and of course it was wet. I went to turn the screen on and I saw the screen fizzle out.
I am wondering if the screen is fried. It appears to start up. I can hear the usually noise as if it was starting up after putting in a battery and when I push the power key the lights below light up indicating a reaction. However the display never turns on.
I suspect this phone is still under warranty? Will T-Mobile replace it even if I do not have current service with them?
Do I have to send it in or just take it to a store and get a replacement? Does someone have the link to a forum that explains how to return it to stock and unroot?
Any suggestions? I need this phone! ASAP
Click to expand...
Click to collapse
For future refference the last thing you do after getitng a phone wet is try to test it. Always pullt eh battery IMMEDIATELY and put it in a bowl of rice for 24-48 hours. The rice will absorb the moisture to help dry it.
By turning it own you fried the circuits that were wet beyond repair.
You can still put it in the rice bowl for a day and see if maybe by some miricle it's not really fried though. Also try sitting teh rice bowl near a fan or a vent. Anythign to keep it extra dry.
They will check the "water damage indicator" if there's any sign of water damage it will not be warranty.
If you have insurance that's a different story.
baseballfanz said:
They will check the "water damage indicator" if there's any sign of water damage it will not be warranty.
If you have insurance that's them a different story.
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Click to collapse
If your no longer a tmobile customer as you mentiomed you were not. I don't believe they will replace the device. Sorry but you likely HAVE to be a customer to get them to help you...if your no longer a customer I do believe your on your own. Sorry..
realsis said:
If your no longer a tmobile customer as you mentiomed you were not. I don't believe they will replace the device. Sorry but you likely HAVE to be a customer to get them to help you...if your no longer a customer I do believe your on your own. Sorry..
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I missed the part where he's not on T-mobile. Still if it's water damage warranty is void.
Well you c an go through samsung for warranty issues right? Or does it have to be the carrier? Also I would let it sit in rice for a few days. You want to make sure its completely dry before trying to turn it on. If you're up to it take the phone apart and use a hair dryer.
sent from my jelly bean infused note 10.1
I wouldn't use a hair dryer as you can ruin delicate parts with the heat. I would try the rice again. First thing that's checked under any warranted situation is the sensors for water damage. If they are pink then usually your out of luck so sorry. However you might check with your local cell phone repair service and they might be able to help get it running again. Its worth a shot. Best wishes.
Mr. bird said:
Well you c an go through samsung for warranty issues right? Or does it have to be the carrier? Also I would let it sit in rice for a few days. You want to make sure its completely dry before trying to turn it on. If you're up to it take the phone apart and use a hair dryer.
sent from my jelly bean infused note 10.1
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Click to collapse
One could go through Samsung but with water damage it doesn't matter if it's Samsung or T-mobile. I highly doubt anyone would warranty water damage.
Haven't had to warranty a Samsung yet (knocking on wood) but with a few other companies, they all go through the same process before RMA. One of the very 1st question ask is for you to check the water damage indicator. With Apple when you go to the Smart Bar or whatever it's call, the first thing they check is for water damage before they even proceed. BTW, where is the water damage indicator on our GS4?
Your phone is likely under warranty with Samsung but since it has water damage I believe Samsung would consider it physical damage therefore not covered by warranty. Also since you don't have service with TMo they will basically tell you to piss off.
The phone might have value as a parts phone on eBay.
Be warned though. No matter how well you describe it as broken and for parts only if an idiot who doesn't read buys it and complains it doesn't work eBay will take your money back and refund it to the seller.
Sent from your phone. You should be careful where you leave that thing.
I think your Sol bro. I had water damage to my s4 w/o T-Mobile insurance and I'm a customer. They said the only option was to buy another one at full price. I was only lucky I had a third party insurance that covered it.
Sent from my SGH-M919 using xda app-developers app