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i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
Well once you commit to the recall and they register you as doing so there's nothing illegal about them blacklisting an IMEI - the phone needs to be sent back, period, end of story and there's no getting around that regardless of how people are trying to rationalize keeping them.
If you truly want to keep the device, don't contact Samsung and hope for the best as time passes (meaning that it continues working and it doesn't blow up in your face).
br0adband said:
Well once you commit to the recall and they register you as doing so there's nothing illegal about them blacklisting an IMEI - the phone needs to be sent back, period, end of story and there's no getting around that regardless of how people are trying to rationalize keeping them.
If you truly want to keep the device, don't contact Samsung and hope for the best as time passes (meaning that it continues working and it doesn't blow up in your face).
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Im still using it on att its unlocked but blacklist on sprint. Ill send it back when i get the box.
br0adband said:
Well once you commit to the recall and they register you as doing so there's nothing illegal about them blacklisting an IMEI - the phone needs to be sent back, period, end of story and there's no getting around that regardless of how people are trying to rationalize keeping them.
If you truly want to keep the device, don't contact Samsung and hope for the best as time passes (meaning that it continues working and it doesn't blow up in your face).
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There's always a work around, like changing your imei number and WALA! Disable updates and such WALA! I try to get a refund and its a ****ing living hell! since i bought it from third party . Nor samsung or ebay or the seller wants to be held accountable for it. Everyone that i spoke with in the last 3 hours are acting stupid about it. So **** it im going to use it until it dies. (( sorry for the rant))
galeanoandres said:
There's always a work around, like changing your imei number and WALA! Disable updates and such WALA! I try to get a refund and its a ****ing living hell! since i bought it from third party . Nor samsung or ebay or the seller wants to be held accountable for it. Everyone that i spoke with in the last 3 hours are acting stupid about it. So **** it im going to use it until it dies. (( sorry for the rant))
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If you are on Verizon at least, they claim that they will accept a return from anyone regardless of place of purchase.
come on, you are supossedly citizens of a a first rate country, SO why you can not get first grade attention?
As far as I can see, you all "super duper citizens" are in a big heap of ****, just for beeing where you are, ha ha ha ha ha ha ha ha ha ha ha
winol said:
come on, you are supossedly citizens of a a first rate country, SO why you can not get first grade attention?
As far as I can see, you all "super duper citizens" are in a big heap of ****, just for beeing where you are, ha ha ha ha ha ha ha ha ha ha ha
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???????? In what way is that on topic, friendly or even necessary? I don't think you have made many friends here regardless of nationality?
Ryland
I don't know about everyone else, but I've found a lot of people on this forum and in the world that believe everything that multiple sites told them about the Note 7 failures as FACT. There's a lot of information that has been misinterpreted, is completely false, or has nothing to do with the situation with these phones that has been made part of the problem. This post will analyzes much of the information using the following things: Facts, Science, Logic and Common Sense and reach a conclusion.
Lets start with the CPSC. They have 92 reports of the Note 7 overheating. OVERHEATING, not catching fire. Now, this can be debunked very easily. ANY PHONE can be made to 'overheat'. I can get any iPhone to overheat to a point where it is not comfortable to hold by using the GPS. My sisters S4 'overheated' when the GPS was used as well. Her S5 'overheated' when she played Pokemon GO on it. So, overheating should NOT be a benchmark for the issues with the Note 7. It should be catastrophic failure (issues which result in the disabling of the phone). Pre-first recall, there were reports of 35 fires reported by samsung. Post first recall there were only 7 reported by samsung. So that reduces the issue from 92 phones down to 42. 42 phones out of 1.9 million total sold in the US = 0.000022% of Note 7s have reached catastrophic failure. If you only count the post recall reports: 0.0000036% of note 7s reached failure.
Now with Samsung. They have NOT concluded their investigation and have announced that IN THE LAB they cannot make a Note 7 explode or catch fire.
Now, analyzing the fact that they catch fire and start smoking. There is ONLY ONE video of a device catching fire that I've been able to dig up, and it doesn't even SHOW that it is a Note 7. https://www.youtube.com/watch?v=sTLtNrKlDSw This video is of such LOW quality that you cannot see what is smoking in the woman's hand. Plus, being someone who works with Lithium Ion batteries, I have seen one explode in person. I have also felt one heating up pre-explosion. If a lithium ion battery is ready to explode, it is 100% too hot for someone to continue to hold in their hand. They can reach temperatures in excess of 100C (212F). That's like sticking your hand in a pot of boiling water. Due to the fact that the device cannot be identified, and the fact that she's still holding it while it continues to smoke, I cannot conclude that this is a lithium ion device nor a note 7 from watching the video. Especially due to the pictures of the exploded Note 7s where the GLASS IS COMPLETELY MELTED. You need to reach at least 700F to even START to melt glass. Yeah, no way that was a note 7 in her hand.
Now lets analyze the battery. There have been claims that the battery has exploded in these phones without anyone EVER charging it. So you're saying that between August 31st and the date of the first report September 9, there were people out there who never ever plugged their phones in? I call BULL****.
Now, lets say it WAS the battery. IF the battery was the issue, and the issue occured randomly, even when the phone was off, Samsung did not USE fireproof boxes on the first recall. Lithium Ion and Lithium Polymer batteries ARE affected by pressure changes during air travel. With the # of phones shipped back to samsung, is no-one surprised or even curious about the fact that not a SINGLE ONE CAUGHT FIRE ON THE PLANES SHIPPING THE RECALLED UNITS BACK TO SAMSUNG?
Now lets assume it wasn't the battery as the direct cause of failure, but as the possible result of another hardware/software failure. Let's look at things that could have caused the battery to explode using logic, scientific reasoning and factual history about the device and other devices.
1: Samsung has PROVEN that they can modify the charge rate and charge capacity of a Note7 battery using software changes.
2: It has been PROVEN in the past that non certified USB-C devices and cables can cause DAMAGE to a phone's USB-C port and ANY SYSTEMS CONNECTED TO IT. This includes the charging system and battery protection board.
3: There are youtube videos out there of people testing the Note 7 BEYOND its waterproofing and drop survival specifications.
These three above FACTS could provide reasons for the possible catastrophic failure of this device. Logical reasons 1: People have been trying to ROOT these units and FAILING, especially on the updated GREEN BATTERY firmware. It is entirely possible that DURING THE FLASHING safeguards to the battery became disabled. 2: If someone lost their cable or bought a second cable CHEAPLY as is available here in the USA at Pharmacies, Dollar Stores and Online and used these cheap cables that aren't certified by the USB-IF (as people were WARNED TO DO when USB-C started causing problems a while ago), then pre-fire, they compromised the phones THEMSELVES. 3: How many people duplicate the crap they see on youtube?
Any one or multiple of these things could have contributed to these devices catching on fire.
Now, with the possibilities above supported by the information above, my only conclusion here is that the Note 7 situation could have easily been handled differently had it not been BUTCHERED by the Media. Samsung could have been given enough time to investigate the situation before or during the first recall to the point where the replacement phones could have been made totally safe, or samsung could have been given the chance to conclude that it was some kind of user intervention that caused the phones to catch fire. Instead they were hounded to the point where they had no choice.
Not to mention, their competitor, Apple has had reports of iPhone 7's catching fire and batteries exploding. Why haven't they been discontinued or recalled.. HMMMMMMMM I wonder why? Especially after someone was INJURED with one: https://fossbytes.com/apple-iphone-7-explodes-on-mans-face-while-recording-video/
As well, all of the above information is MORE THAN ENOUGH to show that the people being HOSTILE to members of this forum who still have their Note 7s and want to keep it are over-reacting, and acting like complete morons. One of these devices is NOT going to randomly explode next to you just because some guy decided to ignore the VOLUNTARY recall and catch you on fire.
I welcome responses to this as well.
Couldn't have said it better myself. The real killer of the Note 7 was the media hype with NO SCIENTIFIC validation.
The best thing for Samsung to do is to thoroughly research these claims. Prove exactly which ones were true or not and state the exact cause then give a big FU to the media and everyone bashing them and the Note 7 and then re-release it before the S8
Sent from my SAMSUNG-SM-G935A using Tapatalk
mickeywdw1254 said:
Couldn't have said it better myself. The real killer of the Note 7 was the media hype with NO SCIENTIFIC validation.
The best thing for Samsung to do is to thoroughly research these claims. Prove exactly which ones were true or not and state the exact cause then give a big FU to the media and everyone bashing them and the Note 7 and then re-release it before the S8
Sent from my SAMSUNG-SM-G935A using Tapatalk
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They should also expose the iPhones that have been catching fire. Revenge against the iPhone Loving MEDIA.
I agree lol is odd that it's such a small number of cases reported considering the amount that was manufactured. Surely if it was a manufacturing defect then it should be so much more common for a note 7 to catch fire? I still have my replacement note 7 and I don't intend giving it back or exchanging it until the note 8 comes out if it ever does I can't be without the S-pen since owning a note 4 and as here in the Uk the note 5 didn't come out here I have no option but to go back to the note 4 but it's too much of a downgrade in my opinion. But since owning the note 7, I've left it on charge over night every night and it's got to have been a week now since I got the green battery model and it's never gotten obsessively warm if at all whilst charging. Of course it's gotten warm at times but no more than what my note 4 did so no concern.
Will say though that I've rooted my note 7 mainly to stop Samsung from pushing an update to my note 7 so that way I get to use it even if they do use software updates to disable them I've also edited the build.prop file so I can still use my gear vr again it remains at a normal temp even though I've also had it on charge whilst using the gear VR. Biggest test for me though was Friday just gone as my family were heading to Birmingham here in the UK about 56 miles away and while I was confident my battery charge would be fine I took my charging cable just in case and I ended up putting it on charge in my dad's car using one of those USB cigarette lighter plug things with USB ports on them. I figured if the note 7 can handle a 3rd party charger albeit with the stock Samsung cable it should be fine. No surprise but I had my note 7 on charge for at least an hour and a half even kept it on charge when it reached 100%, my dad was using it as a Sat nav at one point as his phone ran out of data but again my note 7 remained a normal temperature despite using a 3rd party charger I'll also add that fast charging is always turned on so no issues with that lol.
Defo no way that the phone doesn't give any warnings though surely the battery will get hot first before bursting into flames? I think mashable did a video where they tried to cause 3 note 7s to explode. They used 3rd party chargers, ran stress tests, games, even had it under a lamp but nothing. Note 7 only exploded when they put it directly on the glass of the lamp which was kinda expected as it would have been pretty hot but still took 2 mins for the battery to catch fire.
mikesaa309 said:
I agree lol is odd that it's such a small number of cases reported considering the amount that was manufactured. Surely if it was a manufacturing defect then it should be so much more common for a note 7 to catch fire? I still have my replacement note 7 and I don't intend giving it back or exchanging it until the note 8 comes out if it ever does I can't be without the S-pen since owning a note 4 and as here in the Uk the note 5 didn't come out here I have no option but to go back to the note 4 but it's too much of a downgrade in my opinion. But since owning the note 7, I've left it on charge over night every night and it's got to have been a week now since I got the green battery model and it's never gotten obsessively warm if at all whilst charging. Of course it's gotten warm at times but no more than what my note 4 did so no concern.
Will say though that I've rooted my note 7 mainly to stop Samsung from pushing an update to my note 7 so that way I get to use it even if they do use software updates to disable them I've also edited the build.prop file so I can still use my gear vr again it remains at a normal temp even though I've also had it on charge whilst using the gear VR. Biggest test for me though was Friday just gone as my family were heading to Birmingham here in the UK about 56 miles away and while I was confident my battery charge would be fine I took my charging cable just in case and I ended up putting it on charge in my dad's car using one of those USB cigarette lighter plug things with USB ports on them. I figured if the note 7 can handle a 3rd party charger albeit with the stock Samsung cable it should be fine. No surprise but I had my note 7 on charge for at least an hour and a half even kept it on charge when it reached 100%, my dad was using it as a Sat nav at one point as his phone ran out of data but again my note 7 remained a normal temperature despite using a 3rd party charger I'll also add that fast charging is always turned on so no issues with that lol.
Defo no way that the phone doesn't give any warnings though surely the battery will get hot first before bursting into flames? I think mashable did a video where they tried to cause 3 note 7s to explode. They used 3rd party chargers, ran stress tests, games, even had it under a lamp but nothing. Note 7 only exploded when they put it directly on the glass of the lamp which was kinda expected as it would have been pretty hot but still took 2 mins for the battery to catch fire.
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Got a link to this mashable video?
PhoenixJedi said:
Got a link to this mashable video?
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Here you go: https://www.youtube.com/watch?v=YK-JE8uZq3w
mikesaa309 said:
Here you go: https://www.youtube.com/watch?v=YK-JE8uZq3w
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So they had to completely abuse the phone by putting it right in front of an industrial lamp that most people wouldn't even have access to on a normal basis to get the phone to explode. That's like taking a blowtorch to the phone.
What package to disable to avoid Samsung updates?
Sent from my SM-N930F using Tapatalk
If it was "just media hype" I highly doubt Samsung would have cancelled production of the Note 7. That's my 2 cents.
Edit: To encourage healthy discussion I'm keeping this thread open, but I'm also subscribing to it so please keep it polite and respectful.
Jonny said:
If it was "just media hype" I highly doubt Samsung would have cancelled production of the Note 7. That's my 2 cents.
Edit: To encourage healthy discussion I'm keeping this thread open, but I'm also subscribing to it so please keep it polite and respectful.
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I respectfully have to disagree with you on this Jonny. I believe it was the media's overattention to the situation that forced samsung's hand before they could completely investigate what was causing this. A south korea regulatory organization has now announced they're assisting samsung in the investigation. I wholly and trueheartedly believe that had Samsung been given a chance to complete their investigation, they might have figured out the actual cause for the issue. Now, because all of the negative press they're going to unfortunately look really stupid if it turns out it was something related to non certified cables or compromised software.
Oh, that and the fact that after the story went viral, everyone considers a slightly warm phone to be overheating.
I agree that Samsung would not be doing this at all to any degree whatsoever if there isn't a problem with the Note 7 - regardless of what end users think or hear or read or happen upon on some website or in some video this is a major catastrophe for them. It could have happened to any smartphone manufacturer but in this instance it happened to Samsung.
Now that the OP has made his position clear, here's my rebuttal of sorts:
PhoenixJedi said:
This post will analyzes much of the information using the following things: Facts, Science, Logic and Common Sense and reach a conclusion.
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... that is based on conjecture, personal opinion, and speculation founded only by you. Got it and I speak from experience there because I too made a post recently of a similar nature, hoping to focus on being logical and rational and presenting information but of course I was called out as a troll because of it.
So let's get to it:
1) The CPSC has information reported to them by Samsung - consumers don't typically report problems directly to the CPSC or any other consumer protection service firsthand, they contact the manufacturer. If you read the particular recall notice at the CPSC they even state this in the recall notice itself:
Incidents/Injuries:
Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.
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To Samsung, using the general term "overheating" is safer than "catching fire" or "exploding" and yes the terminology matters a great deal. From a technical standpoint, the term "overheating" would encapsulate terms like combust, catch fire, explode, and a few others but, I'm not sure you're going to understand this for a variety of reasons. Basically, you either get it or you don't.
2) Your fuzzy attempts at working out some kind of math there with the 92 (it's 96 reports, not 92, but you apparently missed that as well as some other details). You are making absolute assumptions that are trying to extract accurate info from just a generalized report based on some numbers - just because Samsung sent an email to a website with a given number of incidents with a specific date doesn't mean Samsung is continually sending updates of every new incident that gets reported every time one happens, that's crazy to think they'd do that.
If they released such reports constantly it would only further incite possible panic with regards to the Note 7 and the negative publicity would have been much worse at this point because of the buildup. Their investigation is underway and will continue as long as it takes and when Samsung puts out a press release for public consumption at their official website then that's when we'll have actual facts to work with - one thing I can promise you with absolute certainty: the number of incidents worldwide is well past the 150 unit point and that number is going to continue to grow over the next few weeks.
3) Samsung has publicly stated at their website and through the CPSC that an investigation is underway and will continue till they are satisfied they've discovered the cause, a solution or fix at this point is irrelevant because the Note 7 is dead, period, end of story, it's not coming back, there won't be a v3 nor probably a Note 8 (which was a tablet device released a few years ago) - the Note branding has suffered irreversible damage and it will not be making a return.
Samsung has not publicly stated at their website or anyplace else that I'm aware of (except a few websites and blogs that have "an insider at Samsung..." or something to that effect) that they have not been able to reproduce the conditions that cause the thermal runaway which eventually destroys the device in the manner that it's been happening worldwide which prompted the recall in the first place. If you can show me an actual Samsung press release or a public statement on an official Samsung website then I'd sure like to see it - until such time as they do this whole idea of "I heard Samsung can't repeat it or reproduce it..." is 100% conjecture and speculation and hearsay passed along by a guy that knows a guy that knows another guy...
So you're saying that between August 31st and the date of the first report September 9, there were people out there who never ever plugged their phones in? I call BULL****.
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4) Samsung itself said this in a statement:
Samsung said:
In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.
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You said the first report was September 9th which is utterly false. Samsung received the first report of an incident with a Note 7 on August 24th which is only 5 days after it went on sale on August 19th. From that date to September 1st there were 35 cases reported globally - Samsung admitted as such right there in their own statement quoted above so that means in roughly 8 days (Aug 24, 25, 26, 27, 28, 29, 30, Sept 1) they had 35 cases reported which is quite a bit considering the devices were practically out of the boxes only days old (not that the age of the device matters in this).
If you read that statement from Samsung with a finer and more accurate level of comprehension what it says is this: Samsung had received reports of incidents involving the Note 7 almost from the time of release of the Note 7, not quite day one but five days in is still pretty quick, with 35 reports coming in worldwide after the first report on Aug 24th. They had done a relatively cursory investigation in that week (pretty fast, probably too fast) and came to the conclusion that it was a battery issue.
In less than 2 weeks from the date of release and first retail sales there were 35 reported incidents with the Note 7.
That's all that portion of the statement covers but it continues:
However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
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They make it clear they've stopped sales of the Note 7 in South Korea (to carriers and to direct consumers) and they make the offer to replace the devices with a new one (that we now understand had the different battery from the different manufacturer). Because we know they switched battery manufacturers that took a few days to get into action and nothing much else happened for a few days.
Later that same day on Sept 2nd Samsung announced a voluntary global recall of 2.5 million devices for a suspected battery issue - again, their investigation into the matter was pretty quick, probably too quick, and wasn't nearly enough to actually track down what was going wrong. We also know from seeing X-ray images of the original production model SDI manufactured batteries that there was some damage done to those batteries either on the production lines or when the batteries were inserted into the Note 7 devices: the bending plates on the outer edges is plainly visible in the X-ray images and it's not supposed to happen so Samsung quickly concluded that was the most likely cause of the incidents so, they switched to using ATL manufactured batteries in the hopes that would be the solution.
Unfortunately, it wasn't because less than a week later they got a report (probably more, actually) of a replacement Note 7 device incident that had an ATL manufactured battery that was basically the same as the pre-replacement devices with SDI manufactured batteries.
5) With respect to the shipments of Note 7 devices from the factories and whether or not any of them suffered catastrophic failure en route, we simply don't know at this time. Most major shippers like FedEx, UPS, even the US Postal Service don't necessarily tell you every time something goes wrong on a flight - that does nothing but potentially incite panic in the general population with nothing to substantiate the situation at hand.
We have absolutely no idea if any devices that have been shipped back to Samsung have had incidents because of exactly the reasons I just stated: it's not in the purview of the shipping companies or Samsung to notify the public of every single thing that goes wrong from point A to point B with email alerts and notifications along the way. In fact, the sheer confidentiality of such shipping precludes anyone outside of Samsung or the shippers (that includes the customer that sent the device back too) from knowing what's going on.
Does this surprise me or am I the least bit curious about this? Nope, because I already understand why anything that might have happened would have been or was actually reported and it's unlikely that non-used devices would have problems because they haven't been used while they're in transit. Again, you either get it or you don't.
1: Samsung has PROVEN that they can modify the charge rate and charge capacity of a Note7 battery using software changes.
2: It has been PROVEN in the past that non certified USB-C devices and cables can cause DAMAGE to a phone's USB-C port and ANY SYSTEMS CONNECTED TO IT. This includes the charging system and battery protection board.
3: There are youtube videos out there of people testing the Note 7 BEYOND its waterproofing and drop survival specifications.
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-1) Any hardware manufacturer of any smartphone can make a change in the firmware/software controlling the hardware that will adjust the current charge rate, this is not rocket science - hell I can install a custom kernel on most Android devices that allows me to do this, it's not a big deal
-2) Yeah, and? What, was that supposed to be some earth-shaking monumental discovery? It's basic electrical and electronics theory but here's something you may not actually know: voltage is pushed, current is pulled. Read that again so it sinks in. Voltage is pushed meaning you can force a voltage into a device, too much voltage and you can and will more than likely fry the circuit. With voltage, when a charger is pushing it's literally knocking on the door of the device (figuratively speaking) and saying "Here's 5V, take it all..." and it's like a firehose in some respects.
Usually components are made to about a 10-15% tolerance meaning if you have a device that works on 5V voltage you can use a charger that would push 4.5V (-10%) up to 5.5V (+10%) and the device would almost always be just fine with that, wouldn't even cause any discernible heat issues either. Devices are killed more frequently by chargers that don't regulate themselves to those kind of tolerances and push too much voltage into a device.
But current aka amperage, that's an entirely different beast. With current, it's pulled meaning the device is asking for a certain amount of it based on the design specifications and if the charger supplying the current is working properly it will not provide more than requested. Read that again too because it's the key issue here: as long as the charging circuit is functioning properly it will request a specific amount of current from the charger and if the charger is working correctly it will only provide the exact amount that's being request. This means if the Note 7's charging circuit says "I need 2A (that's 2 Amps or 2000 mA) of current please..." the charger will then provide 2A of current regardless of how much current the charger is capable of.
Get that last point? You sure? I'm not so hopeful. Here's a test:
Say I have a device that has a nearly dead battery with about 5% charge on it and it wants 5V and 2A and I attach a charger that is capable of providing 5V and 10A - note that I said capable of providing 10A. The fact that the battery only has a 5% charge on it is very very important here so don't dismiss this aspect.
Tell me what happens to the device. Go ahead, think about it, I'll wait.
<cue elevator music... oh, cool, Eurythmics... "Sweet dreams are made of this..." "Third floor, ladies lingerie...">
Ok, so tell me what happens to the device now that you've had a second or two to think about it. What happens?
The device pulls 5V and 2A from the charger that is capable of providing 5V and 10A and that's it. The device charges and as the charge capacity in the battery reaches it's design limit the actual charging circuit ramps down the amount of current requested. In fact, the large amount of current is requested early on when the battery is at a low point in terms of charge and then it tapers down as the battery capacity fills with charge. This is another protection method - if you were to keep pulling 2A of current at a 95%+ charge level that would cause the battery cell itself to begin to overheat. That's why when you charge batteries at very low levels you can feel them get really warm at the beginning of the charging cycle - and the charger will be quite warm too - but as they battery fills up not only does the battery begin to cool down but the charger does too.
See how that works? Class dismissed.
Any one or multiple of these things could have contributed to these devices catching on fire.
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Holy hell, you finally got around to saying something that we can both agree on. We don't know exactly what the full cause of these defects might be but we can damned sure say that the final results are absolutely catastrophic.
Of course the situation could have been handled differently, that's something else we can agree on, but we're not Samsung and you like many others are taking this whole thing way too personally - Samsung didn't do this to you, Samsung isn't trying to take your phone away from you in some diabolical conspiracy. They're responsible for taking care of this situation and they're doing it the best way they can given the circumstances. As for the media, they haven't reported on every single instance of failure because not everyone reports everything to the media and Samsung hasn't reported every incident they've received claims about. As I said earlier, I can say without any doubt whatsoever that it's more than 150 cases worldwide, quite a bit more actually but they're not going to release actual report counts, there's no point in it anymore because the worldwide recall is now in effect.
As for Apple, if 100+ reported cases of iPhones catching on fire or exploding worldwide suddenly became the next big thing on the news, I can assure you there would be a recall put into action fast, like iPhone 7 A10 processor fast.
And finally...
One of these devices is NOT going to randomly explode next to you just because some guy decided to ignore the VOLUNTARY recall and catch you on fire.
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Amazing, something else we can agree on but you neglected to mention one rather important aspect:
A Note 7 won't randomly explode next to you just because you decided to ignore the recall - it'll catch fire/combust/explode/etc because it's a known defective device and that's why Samsung is asking people to return the devices in the hopes that the chance of such a thing happening becomes zero.
Have a nice day.
PhoenixJedi said:
I believe it was the media's overattention to the situation that forced samsung's hand before they could completely investigate what was causing this.
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Really? You don't by any chance suppose the fact that people were being physically injured and property was being damaged by the Note 7 devices when they failed had anything to do with it?
Seriously?
I am really a hardcore Samsung fan. Not the fan of brand, I am fan of their hard work over the years. They gave us so much to remember. Compare Note 1 to note 7 and you will see how far we have reached. On the other hand, no other brand was able to advance so much.
Its really sad to see whatever happened here. Lots of questions needs to be answered which I hope samsung will. The sure device is the year is lying under the trash. Quality control to blame? how is it possible that samsung was unaware of it?
We need a petition to bring back the Note7. Someone? Pls. I need it back.
br0adband said:
I agree that Samsung would not be doing this at all to any degree whatsoever if there isn't a problem with the Note 7 - regardless of what end users think or hear or read or happen upon on some website or in some video this is a major catastrophe for them. It could have happened to any smartphone manufacturer but in this instance it happened to Samsung.
Now that the OP has made his position clear, here's my rebuttal of sorts:
... that is based on conjecture, personal opinion, and speculation founded only by you. Got it and I speak from experience there because I too made a post recently of a similar nature, hoping to focus on being logical and rational and presenting information but of course I was called out as a troll because of it.
So let's get to it:
1) The CPSC has information reported to them by Samsung - consumers don't typically report problems directly to the CPSC or any other consumer protection service firsthand, they contact the manufacturer. If you read the particular recall notice at the CPSC they even state this in the recall notice itself:
To Samsung, using the general term "overheating" is safer than "catching fire" or "exploding" and yes the terminology matters a great deal. From a technical standpoint, the term "overheating" would encapsulate terms like combust, catch fire, explode, and a few others but, I'm not sure you're going to understand this for a variety of reasons. Basically, you either get it or you don't.
2) Your fuzzy attempts at working out some kind of math there with the 92 (it's 96 reports, not 92, but you apparently missed that as well as some other details). You are making absolute assumptions that are trying to extract accurate info from just a generalized report based on some numbers - just because Samsung sent an email to a website with a given number of incidents with a specific date doesn't mean Samsung is continually sending updates of every new incident that gets reported every time one happens, that's crazy to think they'd do that.
If they released such reports constantly it would only further incite possible panic with regards to the Note 7 and the negative publicity would have been much worse at this point because of the buildup. Their investigation is underway and will continue as long as it takes and when Samsung puts out a press release for public consumption at their official website then that's when we'll have actual facts to work with - one thing I can promise you with absolute certainty: the number of incidents worldwide is well past the 150 unit point and that number is going to continue to grow over the next few weeks.
3) Samsung has publicly stated at their website and through the CPSC that an investigation is underway and will continue till they are satisfied they've discovered the cause, a solution or fix at this point is irrelevant because the Note 7 is dead, period, end of story, it's not coming back, there won't be a v3 nor probably a Note 8 (which was a tablet device released a few years ago) - the Note branding has suffered irreversible damage and it will not be making a return.
Samsung has not publicly stated at their website or anyplace else that I'm aware of (except a few websites and blogs that have "an insider at Samsung..." or something to that effect) that they have not been able to reproduce the conditions that cause the thermal runaway which eventually destroys the device in the manner that it's been happening worldwide which prompted the recall in the first place. If you can show me an actual Samsung press release or a public statement on an official Samsung website then I'd sure like to see it - until such time as they do this whole idea of "I heard Samsung can't repeat it or reproduce it..." is 100% conjecture and speculation and hearsay passed along by a guy that knows a guy that knows another guy...
4) Samsung itself said this in a statement:
You said the first report was September 9th which is utterly false. Samsung received the first report of an incident with a Note 7 on August 24th which is only 5 days after it went on sale on August 19th. From that date to September 1st there were 35 cases reported globally - Samsung admitted as such right there in their own statement quoted above so that means in roughly 8 days (Aug 24, 25, 26, 27, 28, 29, 30, Sept 1) they had 35 cases reported which is quite a bit considering the devices were practically out of the boxes only days old (not that the age of the device matters in this).
If you read that statement from Samsung with a finer and more accurate level of comprehension what it says is this: Samsung had received reports of incidents involving the Note 7 almost from the time of release of the Note 7, not quite day one but five days in is still pretty quick, with 35 reports coming in worldwide after the first report on Aug 24th. They had done a relatively cursory investigation in that week (pretty fast, probably too fast) and came to the conclusion that it was a battery issue.
In less than 2 weeks from the date of release and first retail sales there were 35 reported incidents with the Note 7.
That's all that portion of the statement covers but it continues:
They make it clear they've stopped sales of the Note 7 in South Korea (to carriers and to direct consumers) and they make the offer to replace the devices with a new one (that we now understand had the different battery from the different manufacturer). Because we know they switched battery manufacturers that took a few days to get into action and nothing much else happened for a few days.
Later that same day on Sept 2nd Samsung announced a voluntary global recall of 2.5 million devices for a suspected battery issue - again, their investigation into the matter was pretty quick, probably too quick, and wasn't nearly enough to actually track down what was going wrong. We also know from seeing X-ray images of the original production model SDI manufactured batteries that there was some damage done to those batteries either on the production lines or when the batteries were inserted into the Note 7 devices: the bending plates on the outer edges is plainly visible in the X-ray images and it's not supposed to happen so Samsung quickly concluded that was the most likely cause of the incidents so, they switched to using ATL manufactured batteries in the hopes that would be the solution.
Unfortunately, it wasn't because less than a week later they got a report (probably more, actually) of a replacement Note 7 device incident that had an ATL manufactured battery that was basically the same as the pre-replacement devices with SDI manufactured batteries.
5) With respect to the shipments of Note 7 devices from the factories and whether or not any of them suffered catastrophic failure en route, we simply don't know at this time. Most major shippers like FedEx, UPS, even the US Postal Service don't necessarily tell you every time something goes wrong on a flight - that does nothing but potentially incite panic in the general population with nothing to substantiate the situation at hand.
We have absolutely no idea if any devices that have been shipped back to Samsung have had incidents because of exactly the reasons I just stated: it's not in the purview of the shipping companies or Samsung to notify the public of every single thing that goes wrong from point A to point B with email alerts and notifications along the way. In fact, the sheer confidentiality of such shipping precludes anyone outside of Samsung or the shippers (that includes the customer that sent the device back too) from knowing what's going on.
Does this surprise me or am I the least bit curious about this? Nope, because I already understand why anything that might have happened would have been or was actually reported and it's unlikely that non-used devices would have problems because they haven't been used while they're in transit. Again, you either get it or you don't.
-1) Any hardware manufacturer of any smartphone can make a change in the firmware/software controlling the hardware that will adjust the current charge rate, this is not rocket science - hell I can install a custom kernel on most Android devices that allows me to do this, it's not a big deal
-2) Yeah, and? What, was that supposed to be some earth-shaking monumental discovery? It's basic electrical and electronics theory but here's something you may not actually know: voltage is pushed, current is pulled. Read that again so it sinks in. Voltage is pushed meaning you can force a voltage into a device, too much voltage and you can and will more than likely fry the circuit. With voltage, when a charger is pushing it's literally knocking on the door of the device (figuratively speaking) and saying "Here's 5V, take it all..." and it's like a firehose in some respects.
Usually components are made to about a 10-15% tolerance meaning if you have a device that works on 5V voltage you can use a charger that would push 4.5V (-10%) up to 5.5V (+10%) and the device would almost always be just fine with that, wouldn't even cause any discernible heat issues either. Devices are killed more frequently by chargers that don't regulate themselves to those kind of tolerances and push too much voltage into a device.
But current aka amperage, that's an entirely different beast. With current, it's pulled meaning the device is asking for a certain amount of it based on the design specifications and if the charger supplying the current is working properly it will not provide more than requested. Read that again too because it's the key issue here: as long as the charging circuit is functioning properly it will request a specific amount of current from the charger and if the charger is working correctly it will only provide the exact amount that's being request. This means if the Note 7's charging circuit says "I need 2A (that's 2 Amps or 2000 mA) of current please..." the charger will then provide 2A of current regardless of how much current the charger is capable of.
Get that last point? You sure? I'm not so hopeful. Here's a test:
Say I have a device that has a nearly dead battery with about 5% charge on it and it wants 5V and 2A and I attach a charger that is capable of providing 5V and 10A - note that I said capable of providing 10A. The fact that the battery only has a 5% charge on it is very very important here so don't dismiss this aspect.
Tell me what happens to the device. Go ahead, think about it, I'll wait.
<cue elevator music... oh, cool, Eurythmics... "Sweet dreams are made of this..." "Third floor, ladies lingerie...">
Ok, so tell me what happens to the device now that you've had a second or two to think about it. What happens?
The device pulls 5V and 2A from the charger that is capable of providing 5V and 10A and that's it. The device charges and as the charge capacity in the battery reaches it's design limit the actual charging circuit ramps down the amount of current requested. In fact, the large amount of current is requested early on when the battery is at a low point in terms of charge and then it tapers down as the battery capacity fills with charge. This is another protection method - if you were to keep pulling 2A of current at a 95%+ charge level that would cause the battery cell itself to begin to overheat. That's why when you charge batteries at very low levels you can feel them get really warm at the beginning of the charging cycle - and the charger will be quite warm too - but as they battery fills up not only does the battery begin to cool down but the charger does too.
See how that works? Class dismissed.
Holy hell, you finally got around to saying something that we can both agree on. We don't know exactly what the full cause of these defects might be but we can damned sure say that the final results are absolutely catastrophic.
Of course the situation could have been handled differently, that's something else we can agree on, but we're not Samsung and you like many others are taking this whole thing way too personally - Samsung didn't do this to you, Samsung isn't trying to take your phone away from you in some diabolical conspiracy. They're responsible for taking care of this situation and they're doing it the best way they can given the circumstances. As for the media, they haven't reported on every single instance of failure because not everyone reports everything to the media and Samsung hasn't reported every incident they've received claims about. As I said earlier, I can say without any doubt whatsoever that it's more than 150 cases worldwide, quite a bit more actually but they're not going to release actual report counts, there's no point in it anymore because the worldwide recall is now in effect.
As for Apple, if 100+ reported cases of iPhones catching on fire or exploding worldwide suddenly became the next big thing on the news, I can assure you there would be a recall put into action fast, like iPhone 7 A10 processor fast.
And finally...
Amazing, something else we can agree on but you neglected to mention one rather important aspect:
A Note 7 won't randomly explode next to you just because you decided to ignore the recall - it'll catch fire/combust/explode/etc because it's a known defective device and that's why Samsung is asking people to return the devices in the hopes that the chance of such a thing happening becomes zero.
Have a nice day.
Really? You don't by any chance suppose the fact that people were being physically injured and property was being damaged by the Note 7 devices when they failed had anything to do with it?
Seriously?
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In response to what you posted I feel the need to respond.
You say overheating is safer than catching fire or exploding. However, if they're using the term for catching fire and exploding it does not make the term not include standard overheating. People have been pushed to panic about the Note 7 to the point where a warm phone could be reason for them to complain and make a report.
My math isn't fuzzy. just because I read the statement as 92 instead of 96 doesnt mean the math for 92 is incorrect. So, its still way less than 0.0001% even with the extra 4.
You can't prove its at the 150 unit point. And even if it is its still less than 0.0001% of devices.
I'm not asking for it to make a return. I do think that people on this forum should stop ATTACKING people who keep their note 7s though.
The NY Times (a reputable paper) has made the announcement that Samsung cannout replicate the explosions: http://www.phonearena.com/news/NYT-...e-Galaxy-Note-7-explosions-in-the-lab_id86469
The September 9th date was based on the first report I was able to find via searching online. Either way, people here on XDA have been claiming that the devices exploded without EVER having been plugged into a charger. If the first report was 8/24, then that's still enough time that a unit would have had to be plugged in to a faulty charger or used with a faulty cable making that a possible cause.
Now, you say that Samsung found that the problem was a battery cell issue. If it was a battery cell issue, the first recall would have solved it. Therefore, as the first recall did not solve it, that statement that it is a battery cell issue is automatically false. The likelyhood the same exact issue would occur between two seperate battery manufacturers is exponentially low.
As for your complaints regarding the three things that users could have done that could have compromised the charging system: the software controlling charging, the USB C issues and the people abusing their phones beyond the specifications.. I'm just saying, these things could VERY EASILY been the things that compromised the phone in all 96 reported cases.
As for having a nearly dead battery and plugging it into a 5v 10A charger, it will NOT PULL 10A unless the software/hardware combination ALLOWS IT TO. This is seen when you plug an iPhone into an iPad charger. (There are programs that let you see the charge rate on Jailbroken iPhones. Even with a 2400mA charger meant for an iPad, it refused to go over 1000mA). Hence it requires that the software or hardware are damaged in some way to pull that from the charger. I understand how lithium ion batteries work. I also know that on these batteries (including the Note 7s battery) there is a protection board that CUTS the circuit completely should charge rate or discharge rate be too high.
Now in response to your last comment, yes, I still believe it was the media's overattention to the situation that forced samsung's hand. Yes people got injured and property was damaged, but this is not the first device ever made that has caused injuries and property damage. There have been devices in the past that have been recalled and not discontinued as well as devices that have not even been recalled that have cased injuries and property damage. It happened to dell laptops too a while back, and to macbook pros (which had an irreplaceable battery) They didn't discontinue the products using those batteries. But yes, with so little of the devices catastrophically failing, I believe for sure that it was the Media keeping on the story so attentively that diverted Samsung's attention away from the investigation. For all we know at the moment they may have made a mistake discontinuing the device and issuing the second recall when it could all be fixed by a firmware update or with a warning not to use uncertified cables. Key word here COULD.
Now, am I going to say that I'm 100% right about everything I've said in this thread? NO. I can't prove most of it, but via the information that is out there, you can make logical conclusions. Quite a few things can damage a device (especially with a li-ion battery) to the point where it'll fail. My thought is it's just one of the things I've laid out in the first post, or a combination of two of them. This IS the first device of this size that samsung has ever put a USB-C port on. It is entirely possible they didn't protect the port in the ways other companies are doing now.
Now here is what NEEDS to happen... and I'm sure you can agree on this. Samsung and other agencies now need to stop trying to force people who do not want to turn the Note 7 in to turn them in. They need to focus on the investigation and if they find out that it was something that could be simply fixed in software, or something external that damaged the hardware, rather than a defect in the internals of the device, they need to RESUME support for the devices that are still out there (even if they don't restart production), and find a way to not scrap the note line forever.
PhoenixJedi said:
In response to what you posted I feel the need to respond.
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That's because when people have discussions, this is how it works - back and forth.
You say overheating is safer than catching fire or exploding.
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I've never said this, never hinted, implied, or alluded to it. What I said was that if a device happens to be on fire, it's logical to conclude that - since fire is quite hot by and of its own nature - it's also overheated. If a device happens to combust because it's too overheated it can eventually catch on fire. If it happens to explode because the battery inside the device has a thermal runaway cascade failure then - yep, you guessed it - that too is overheated.
In other words, the term "overheated" is a term that can be used to describe any of those particular conditions so it's easier to say a device may potentially overheat which could be the catalyst for fire/combustion/explosion.
Also, by definition combustion does not mean fire, it means burning or a chemical reaction to produce heat or light. You can have an item combust and still not actually catch on fire, hence me deciding to clarify this particular use of the word combustion as well as fire since they are two very different things. Combustion can lead to a condition where fire is created, of course.
You can't prove its at the 150 unit point.
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I didn't say I could prove it, I said that there's been (quite a few) more than 150 incidents worldwide but Samsung isn't going to keep telling the public a number since they've issued the global recall - once that 2nd recall went into effect all they are required to do is spread the word that the device has a defect and that it should be returned ASAP.
I'm not asking for it to make a return. I do think that people on this forum should stop ATTACKING people who keep their note 7s though.
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I've never attacked anyone, all I've stated in several posts is that the right thing to do is return the device and that in my opinion it is stupid - there, I said it again - to ignore the recall just because one feels they're safe because of the numbers working in their favor.
The NY Times (a reputable paper) has made the announcement that Samsung cannout replicate the explosions: http://www.phonearena.com/news/NYT-...e-Galaxy-Note-7-explosions-in-the-lab_id86469
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As I've said multiple times now, until Samsung itself posts a press release or they make a public statement that says they have not been able to reproduce the failures repeatedly then anything said is hearsay (someone heard someone else say it, in this apparent case the director of a battery studies institute claims he spoke with Samsung engineers and they stated... you see where this is going, right? One person says one thing that gets passed to another person that passes it to yet another.
If you want to believe that director, or that NYT reporter that wrote that article, that's your decision but I am only going to put any faith into something that Samsung announces in a press release or a public statement. I'm not saying that article doesn't have some basis in fact and that the director is telling the truth as he understands it, I'm just saying I decide to put my faith in Samsung directly.
The September 9th date was based on the first report I was able to find via searching online. Either way, people here on XDA have been claiming that the devices exploded without EVER having been plugged into a charger. If the first report was 8/24, then that's still enough time that a unit would have had to be plugged in to a faulty charger or used with a faulty cable making that a possible cause.
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Ok, I can agree with some of this with respect to the faulty charger with a faulty cable because it is indeed a possible cause, we already agree on this as I previously stated. We meaning the general public simply doesn't know what's causing these failures so we speculate based on how these devices work and come up with our own plausible causes.
Now, you say that Samsung found that the problem was a battery cell issue. If it was a battery cell issue, the first recall would have solved it. Therefore, as the first recall did not solve it, that statement that it is a battery cell issue is automatically false. The likelyhood the same exact issue would occur between two seperate battery manufacturers is exponentially low.
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I myself did not say that - Samsung stated in the information provided for the two different recalls that THEY determined it was a battery related issue - read the Hazard section in both these links:
1st recall notice: https://www.cpsc.gov/Recalls/2016/samsung-recalls-galaxy-note7-smartphones
2nd recall notice: https://www.cpsc.gov/Recalls/2017/s...-Additional-Incidents-with-Replacement-Phones
That is Samsung declaring the cause - a battery that can overheat and catch fire.
As for your complaints regarding the three things that users could have done that could have compromised the charging system: the software controlling charging, the USB C issues and the people abusing their phones beyond the specifications.. I'm just saying, these things could VERY EASILY been the things that compromised the phone in all 96 reported cases.
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We already agreed on this: we don't know the actual cause so it could be anything including aspects of those 3 things that end users may have been responsible for.
As for having a nearly dead battery and plugging it into a 5v 10A charger, it will NOT PULL 10A unless the software/hardware combination ALLOWS IT TO.
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See, I just knew you'd misunderstand that part hence me going into such detail. Here's the simple short version so put some effort into grasping this:
A device that requests 5V 2A will never be able to get more than 5V 2A from a charger regardless of how much amperage over that 2A rating can provide. It could be a 10A capable charger, a 15A, 20A, 50A, 100A, it doesn't matter - if the device requests 2A that's what the charger is going to attempt to provide. The charger -assuming that it's functioning properly and so is the charging circuit in the device - will never be capable of providing more amperage or over-current because of how chargers and charging circuits are designed as long as those chargers and those charging circuits are functioning properly.
Hence it requires that the software or hardware are damaged in some way to pull that from the charger. I understand how lithium ion batteries work. I also know that on these batteries (including the Note 7s battery) there is a protection board that CUTS the circuit completely should charge rate or discharge rate be too high.
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I just said that as long as the chargers and the charging circuitry is working properly then an over-current situation is not likely to happen - the problem here is that we don't know yet if the charging circuitry in the Note 7 is potentially defective and part of the problem. We just don't know this at this time and we have to assume the charging circuitry protections are functioning properly too.
If the protection in the circuitry is defective, you'd agree that would be a bad thing, right? Right, but we don't know if that's where the defect is, at least not yet.
Now in response to your last comment ...
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Yes, there are other devices from other manufacturers that have had defects, and those manufacturers put out a recall on them, that much I agree with. So look at what's happened to Samsung that's different from those other devices and manufacturers:
Samsung got reports worldwide, got some devices returned, did some testing on those returned devices, figured it was the battery itself that was defective, issued the 1st recall, got a new battery manufacturer, made some replacement devices with the new battery, sent them out and... what happened?
The replacement devices failed in many instances worldwide.
See what I'm getting at?
They failed not once but twice to correct the problem because after the 1st recall and the testing they apparently did NOT figure out exactly what happened so they issues the 2nd recall and killed the Note 7 because it was the smartest and safest thing they could possibly do at that moment in time.
How many other companies have ever had to issue a double worldwide recall of a product?
Now, am I going to say that I'm 100% right about everything I've said in this thread? NO. I can't prove most of it, but via the information that is out there, you can make logical conclusions.
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What the hell do you think I've been doing the past few days, just typing up information laden posts because I like seeing my own words on the screen? No. I've been posting information laden posts that have a logical rationality to them in the face of some people just going off half-cocked and calling me and anyone else that posts such info trolls, tells us to get out/leave the threads/forum, calls us arrogant when we try to cut through the babbling and present some facts and then take those facts and extrapolate from them like how Li-Ion batteries work and react to given catalysts that can cause them to fail and so on.
I haven't presented any info in any post that I can't back up with information from a source someplace with an emphasis on not posting the "someone I know heard something from a guy someplace that works at some place who knows a guy..." but I always try to make it clear that I myself - like you and others - am just trying to get a grasp of why these devices are failing.
Now here is what NEEDS to happen... and I'm sure you can agree on this.
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No, actually, I can't agree with you there but that's just how it goes.
The Note 7 is dead and there is nothing that you or anyone else can or will ever do past the point of the 2nd recall and Samsung's official stance which is just that: the Note 7 is dead, in every way that matters.
It's up to end users to decide if they want to accept the full compete total absolute risk of continuing to own and use a Note 7.
I know that "common sense" gets tossed around these parts quite often but, let's be completely honest: in today's world, common sense just isn't. And yes that sentence makes sense, really it does.
Common sense and a basic understanding of what's right and what's wrong for most anyone would dictate that if someone owns a Note 7 at this time, and has seen information related to the global complete recall of every Note 7 because Samsung requested it, would eventually conclude the following:
"I have a Note 7. The device is subject to a global recall of all of them that have been manufactured. They will no longer be available for sale anywhere on Earth. They will not be receiving future support and updates from Samsung, the manufacturer. Because they have been deemed defective by Samsung I think it's in my best interest to return the device, claim my complete refund or accept another product in exchange as well as whatever credits Samsung is offering, and in that respect I can know I'm safe, people I might come into contact with as I might continue using the Note 7 would be safe, my property would be safe, and I can be happy knowing I did the right thing. I really love this device, it's absolutely perfect for me and I really hate knowing I'm not going to be able to keep it without having to always wonder if it might fail at any random time, but I'm going to do what I believe is the right thing to do."
But that's not what some people conclude. Some people look at it this way:
"I have a Note 7. It works. I like it, hell I love it - I might even kill myself if they try to take it from me or brick it. I know Samsung says it's defective but what the hell do they know about it, they couldn't even figure out why it failed in the first place and that's why the replacements failed too so why should I trust them to know if my Note 7 is going to fail in the same way? It's mine, I paid for it, I don't care what Samsung says, I don't care what anyone else says, I'm not giving it up for anything - well, I'd give it up for a Galaxy S8 of course but since that won't be out till next year then dammit I'm going to keep my Note 7 and continue using it until they release the Galaxy S8 and then I'll try and do something with this Note 7. I really think Samsung owes me something for all this trouble, like more credit or some cash, or some more free stuff like battery chargers or microSD cards, as long as I get something for my time and my trouble I don't care but people need to stop telling me what to do because I don't think that's right for anyone else to do and that's that."
If you think I'm wrong there with either of those conclusions then you haven't been paying very much attention to the nearly 50/50 split here at XDA in this Note 7 subforum based on posts by a variety of people because that's about how it's been playing out. And yes, some poster here at XDA did actually say they'd kill themselves by "jumping off a cliff" if they lost their Note 7. Seriously? You see what we're dealing with here?
:good:
Some things just fyi were not meant as accusing you of anything... A lot of people have been attacking people on this forum just because they still have a Note 7. Personally I cant get rid of mine until my Pixel XL arrives in the mail as I traded in my old device to get this thing. Either way, this thread is here for people who want at least a potential explanation as to why all this could have happened if it wasnt an inherent flaw in the battery.. I actually had a guy on FB sending me PMs to kill myself because I STILL HAVE a Note 7. (I was involved in a discussion there.) The attitude towards people who have these phones needs to change. As well, I have to disagree with you in what needs to happen. If they manage to figure out and solve the problem and it doesn't require replacing hardware, the least they can do is start supporting the phones with firmware/software upgrades over the future. A LOT of people arent giving these up.
People should return the Note 7 if they still have one, and that's that - that is a logical rational common sense response to the situation at hand. They'll get their money back, or another device in exchange, potentially some credit from Samsung for all the trouble and get on with things. Samsung can only apologize so much and offer so much compensation, that's just a fact.
But as stated, Samsung considers the Note 7 to be dead, and it's not coming back even if they discovered the full cause of the issues and came up with a 100% infallible fix for them that would never fail.
What's done is actually what's done and there's no turning back the clock now. Samsung is moving on and I'd say it's in the best interests of consumers who continue to hold on to their Note 7 devices to return them and move on as well.
Now, was that me forcing anyone to return their device? No. Will some people take my statements as that - forcing them to return their device? You're damned right they will, and have, and it's not going to stop anytime soon.
It's up to them, whoever they might be, so I sure hope they have a lot of logical rational common sense involved in their final decision.
br0adband said:
People should return the Note 7 if they still have one, and that's that - that is a logical rational common sense response to the situation at hand. They'll get their money back, or another device in exchange, potentially some credit from Samsung for all the trouble and get on with things. Samsung can only apologize so much and offer so much compensation, that's just a fact.
But as stated, Samsung considers the Note 7 to be dead, and it's not coming back even if they discovered the full cause of the issues and came up with a 100% infallible fix for them that would never fail.
What's done is actually what's done and there's no turning back the clock now. Samsung is moving on and I'd say it's in the best interests of consumers who continue to hold on to their Note 7 devices to return them and move on as well.
Now, was that me forcing anyone to return their device? No. Will some people take my statements as that - forcing them to return their device? You're damned right they will, and have, and it's not going to stop anytime soon.
It's up to them, whoever they might be, so I sure hope they have a lot of logical rational common sense involved in their final decision.
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Of course its up to them. Will they produce a Note 7 again? I agree with you that they wont. Will they issue a KILL firmware if they find the issue is simple to solve via software? I hope not, I hope they'd issue a software patch to fix it as there are still many out there that people have and probably won't return..
Now I'm not saying that you did this, but I've seen in other threads here "You're not returning your Note? I hope it explodes in your face". Crap like that should NOT be tolerated.
I agree with that, and I haven't crossed that line - I always state that I believe people should return the Note 7 and move on and it's entirely up to them.
The one thing that I did comment on in one post was that if any particular Note 7 owner wants to keep their device and continue using it that's their choice but if it blows up in their face I hope they're ready to face the potential liability costs because of damage that could happen or deal with physical injury to themselves or - in a much worse situation - someone else.
They'll figure things out quite fast if that ends up being a result of them keeping the Note 7 and continually using it.
Hey
I took delivery of a new, unused, unlocked S7 active from an eBay seller and unfortunately, I see a slightly strange note that reads:
"Please be advised despite water resistant classification your device is not impervious to water damage in any situation. Since this samsung galaxy active phone was purchased thru carrier's secondary market at a discounted price it is not covered by any manufacturer, carrier or seller's warranty for water or physical damage.
****Galaxy s7 active phones. there is a possibility that some phones manufactured prior to July 2016 may not be fully watertight making them not waterproof as advertised, please do not test or use it in water or wet weather. Thank you.
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So this kinda defeats the purpose of buying an s7 active in the first place? 😮
Is there any way you can check the serial/imei to check the manufacturer date? I'd at least like to know it's watertight. Is dunking it in water NOW the best option before I set it up and start using it as my main phone, so at least if it drops in water later, I won't lose all my data and it's better to know now than later?
What about the warranty issue? I would have thought it should still be under warranty and I thought Samsung released a statement saying any S7 Active would be under warranty for water damage in a release statement after the consumer reports fails?
Any feedback would be great
https://www.youtube.com/watch?v=x_06-tQ6qCk
RFCAL is your manufacture date.
I bought mine brand new from ebay; your warranty is extremely limited. You could probably send the phone back to samsung (USA) for repair, but there is no reason to expect that your local samsung service centre would be able to help you, or that either of them would do so under warranty.
Also, in spite of the relative success some active owners have had with warranty service on water damaged phones in the early days after release I would expect that (like all other manufacturers of water resistant handsets) you will have less luck as time goes on, and as the waterproofing becomes less reliable.
Honestly, go and watch a teardown video. The only thing stopping water flooding into your s7 Active through the micro USB port is a tiny rubber o-ring.
Like yourself I bought the device because of the waterproofing (and battery life) but you should start looking at this as a failsafe in case it happens, not something to be done regularly to impress yourself or friends.
Eg. I am totally relaxed about making phone calls here and there when caught in a storm or hiking with my phone in my pocket when it's raining but I am not going to submerge it. That would be stupid and a very high risk of losing my $800 device because of my own stupidity.
Thanks a lot for the reply. I don't see why I wouldn't get this resolved, if I'm being a sold an item that is not fit for purpose or advertised incorrectly, is there not laws to force manufacturers or sellers to resolve the situation?
I just sent this to the seller on eBay:
Hi again,
I received this item yesterday. Unfortunately, I believe it is one of the affected models mentioned on the slip of paper.
I have been on to Samsung via Facebook to check the manufacture date. Please see the conversation I had with a Samsung Rep below:
ME:
Hey again,
I took delivery of the s7 active today from the eBay seller and unfortunately, I see a slightly strange note that reads:
"Please be advised despite water resistant classification your device is not impervious to water damage in any situation. Since this samsung galaxy active phone was purchased thru carrier's secondary market at a discounted price it is not covered by any manufacturer, carrier or seller's warranty for water or physical damage. Galaxy s7 active phones. there is a possibility that some phones manufactured prior to July 2016 may not be fully watertight making them not waterproof as advertised, please do not test or use it in water or wet weather. Thank you.
So this kinda defeats the purpose of buying an s7 active in the first place ?
Is there any way you can check the serial/imei for me to check the manufacturer date? I'd at least like to know it's watertight ?
the number is 35*********** if there's any way you can check ?
SAMSUNG:
Can you confirm the model code and serial number? We'll cross-reference them and see what comes up at our end for you. ^AS
The serial number is the one that begins with an R. ^AS
ME:
Hi again, thanks for your help. I'm not sure what you mean by model code, but I think it's G891A, the S7 Active.
The SN I believe is R*********
Thank you ?
SAMSUNG:
16:14
Thanks! It's coming up with a birthday of 01/05/2016 at our end. ^AS
ME:
17:18
Hi again, thanks a lot for that, that's terrible news, that means it was manufactured before the July date and is probably not fully watertight??
So I believe this is not of merchantable quality and not as advertised.
Please advise how to proceed to replace it with an unaffected model.
Regards
Click to expand...
Click to collapse
I saw the breakdown video and saw that small seal around the USB port. Like yourself, I bought the phone so it would last me. I hate upgrading and changing phones and want something that will last me hopefully about 4 years. My Z3 Compact is giving up on me after only 2 years. It was dropped down the toilet once and took a few other drops onto the floor etc. I want something rugged that will still survive similar treatment, plus my job is quite labour intensive and I can find myself in situations where I've a lot of weight being supported on my legs etc (furniture removals). So it's anything but a phone to show off
i too got mine from eBay (im in the UK) ..
using this (*#12580*369#) my build date (RF Cal) is 4th of june, so before the deadline of july2016
im thinking of getting a USB port cover, as i rarely use USB as i always wireless charge..
but i do worry about water damage, and was large reason i wanted the S7Active .. but i think thats WHY/HOW they importing and selling them cheaper ! ..
and i dont wanna test it in fear of damage ! as even if he DOES cover it, its likley all the ones he has are the older gen .. plus other than that 'risk' this phone was brand new !
Just a quick update, I got onto Samsung USA support, first via live chat which was useless, and then via email. I finally got confirmation that they would replace the phone if it got water damageL
After reviewing your e-mail, I see that you would like to know if the S7 active phone will be replaced if it fails to function as advertised. Not to worry, I will assist you with required information.
I sincerely apologize for the inconvenience caused and also for the miss-communication from our chat representative and also for bringing this to our notice.
I would like to inform you that, the Galaxy S7 active passed rigorous tests to ensure IP68* certification for water resistance. Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur. In order to do so, we will work with our partners at AT&T to ensure that you get a replacement as quickly as possible.
Click to expand...
Click to collapse
So I decided to test it tonight and unfortunately it failed. There is water trapped in the lens and the volume up button started increasing the volume by itself. I'm going to have to phone them tomorrow and see what the plan is.
Good luck, thanks for keeping us updated.
My manufacture date is 24th of June so I'm not about to chuck it under water to check it out. Let me know how it all works out for you.
Water Test Complete! FAILURE
I am posting this here as the character limit in the YouTube description is not long enough.
I uploaded my water test video here:
https://www.youtube.com/watch?v=c6OoZvFsU44
This video was initially recorded after seeing the consumer reports video of the two S7 Active failed water tests. Samsung said the failure was due to a manufacturing error which was corrected and that phones manufactured after July 2016 wouldn't be affected. They didn't recall units manufactured before this and gave no indication how many units may be affected.
I purchased my S7 Active from eBay through a seller with a 99.3% score from over 120,000 ratings. It was advertised as NEW and I've no reason to suspect otherwise after receiving it. I ordered it December 28 2016, received it January 05 2017 and before using it as my main phone, I checked the manufacture date and unfortunately it was May 2016. I wanted to check if it was a defective model NOW, rather than running into problems after my warranty expired.
I checked with Samsung to ensure they would replace it, if it failed. It was difficult to get a clear answer on this, but I finally did via the US email support so I decided to record my own test to have evidence for Samsung if they were to claim it was used outside of the advertised limits, which this test is far from even coming close to. More info, links and any updates will be posted below.
Official Statement from Samsung on replacement:
https://news.samsung.com/us/2016/07...mer-reports-gs7-active-water-resistance-test/
I first got on to the eBay seller but he said it would need to be resolved with samsung, so I got on to Live Chat on the US support site, but from the conversation below, you'll see they couldn't confirm whether I'd get a replacement.
I sent the live chat transcript below to @SamsungSupport over Facebook but never heard back from my last message:
Conversation started Tuesday
Cormac O'Sheehan
10/01/2017 17:58
Cormac O'Sheehan
Hi there, please review the below and let me know how to proceed. I need confirmation in writing before proceeding with any tests.
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Geetha A'. The reference number for this chat is 4*********.
Geetha A: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
Cormac: Hi there, I have purchased a phone from an eBay seller that is brand new but the manufacture date is May 2016 and I believe this is before the July date where you fixed the waterproof issue that failed the consumerreports test. I see I am left with no other option but to test this in water before I start using it and if it gets damage, to send it back for a replacement. Can you confirm you will honour this replacement as stated in your statement on the issue: here: https://news.samsung.com/us/2016/07...mer-reports-gs7-active-water-resistance-test/ … The serial number is R********** Please let me know asap as I need to know what actions I can take and I don't want to discover after the warranty expires that this is one of the defective models. Regards
Geetha A: Hello Cormac.
Cormac: Hi Geetha
Geetha A: Please give me a moment so that I can go through the issue.
Cormac: Thanks
Geetha A: Thank you for your time.
Geetha A: I want to inform you that physical and liquid damages will not cover under warranty.
Cormac: but it's meant to be waterproof? How can you justify advertising a phone as waterpoof and then not honour a water damage warranty repair/replacement if the water proof ability is not there in the first place?
Geetha A: It will be up to some extent if the device is in water for more time time in water it voids warranty.
Cormac: Yeah, this sounds very ambiguous.
Geetha A: Water-resistant and dustproof based on IP68 rating, which tests submersion up to 5.0 feet for up to 30 minutes.
Cormac: Please advise, I have received a brand new phone with a manufacture date of May 2016, this is before the problem described here: https://news.samsung.com/us/2016/07...mer-reports-gs7-active-water-resistance-test/ was resolved. This means my phone may be a defective model and no matter quick it goes in and out of water, it may not be capable to withstand any submersion and may be damaged. The only way I see to test this, is to submerge the phone in water for several minutes (within the advertised limits) NOW rather than in several months after the warranty expires. Can you stand over this and confirm you will replace it, if it fails this test and gets damaged?
Geetha A: I totally understand your concern.
Geetha A: I am sorry inform that Samsung will not replace the phone, the phone need to sent for Samsung service center for physical examine.
Cormac: But it says in the statement you will replace the phone.
Geetha A: If there is any physical or liquid damage it will not cover under warranty.
Cormac: If the phone is defective and is submerged in water and gets water damaged, through no fault of my own, but due to a manufacturing defect, it's not my fault and should be replaced, even with water damage, as the defect allows water to penetrate the phone where its advertised it can withstand this. It is not a user error, it's a manufacturing defect.
Geetha A: I'm sorry for the delay. I'll be right with you.
Geetha A: If there is any issues other than physical or liquid damages samsung will provide services.
Geetha A: Just to confirm, are we connected on the chat?
Cormac: Samsung have released a statement saying they will replace phones that suffer from this defect and that phones manufactured prior to July 2016 may suffer this defect but they have not confirmed which Serial numbers are affected, most likely in the hope that most buyers will not submerge their phone within the warranty period so they won't have to replace for free, so they haven't issued a recall. I know of the issue and know there's a big chance my phone may be defective.
Cormac: Yes, we're connected, please do not disconnect.
Cormac: You cannot advertise a phone as waterproof with IP68 rating if it cannot be submerged in water as advertised.
Cormac: if submerging it causes damage, through no fault of the user, then this is a manufacturer defect and should be replaced under warranty.
Cormac: You can't just make up your own rules, there are laws in place to protect consumers in such cases and you must adhere to them.
Geetha A: I do understand your concern.
Cormac: Ok, so please confirm you will replace it then?!
Cormac: it's not so much a concern, but a simple statement of consumer rights and advertising standards.
Geetha A: I wish I could have surely helped you if there is an option available from my end.
Cormac: If you cannot help, you must escalate the issue. I have linked you to a statement from Samsung where they said they will replace any phones affected by the issue I'm referring to and you are saying the opposite.
Geetha A: Physical and liquid damages will not cover under warranty.
Cormac: This is ridiculous. You're just repeating the same thing over and over. I've linked you to a statement from Samsung that says the opposite.
Geetha A: Thank you for waiting. I'll be with you in just a moment.
Geetha A: If there is any issue Samsung will repair the phone it will not replace the phone.
Cormac: From the statement:
Cormac: "Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur."
Cormac: "and will REPLACE any Galaxy S7 active"
Cormac: that states replace, you are telling me something different. The link is an official statement so I believe you are incorrect.
Geetha A: I will be right with you.
Geetha A: I have provide you all the options.
Geetha A: In this case I will help you with the contact details of the Voice Support Team they will help you with require information.
Geetha A: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Cormac: No, I want this in writing.
Cormac: You have provided me incorrect details. What you're saying is the opposite of what it says on the official statement. Please speak to a supervisor.
Geetha A: Unfortunately, they do not have chat support.
Cormac: Who do not have chat support?
Cormac: I am on to chat support right now with you? Who did you give the number of?
Cormac: This is Samsung USA is it not?
Geetha A: Please contact our Voice support team with the above number they will help you with further.
Cormac: And voice support number you gave is also Samsung USA, right?
Cormac: No, I want you to resolve this. I'm not wasting more time.
Cormac: You are providing me incorrect information.
Geetha A: The contact number is US support number.
Cormac: yes, and you are US support live chat.
Cormac: So you should be telling me the same information and you should be telling me the information that is on the official statement released by Samsung that they will replace the phone if it is a defective unit.
Cormac: Are you still here?
Geetha A: Yes Cormac.
Cormac: Ok, so please give me a resolution, please do not repeat the same thing as above.
Geetha A: I have provided all the options available from my end.
Cormac: These are not enough. You need to provide more. You have not provided any resolution to my problem. Why are you not escalating this? Do you not have a supervisor to address this?
Geetha A: Please give me a minute while I transfer the chat to my Supervisor.
Chat InformationPlease wait while I transfer the chat to 'Prashanth C'.
Chat InformationYou are now chatting with 'Prashanth C'. The reference number for this chat is 4***********.
Prashanth C: Hello Cormac.
Cormac: Hi there
Cormac: Are you in a higher position than Geetha A who I have just been speaking to?
Prashanth C: Yes, I am the supervisor of Geetha.
Cormac: ok, so can you see the problem?
Prashanth C: Yes, let me go through the above conversation.
Cormac: Thanks
Prashanth C: You are welcome.
Prashanth C: Thank you for waiting.
Prashanth C: I understand that you want to test the Galaxy S7 active phone under water and if it fails want it to be replaced.
Cormac: yes
Prashanth C: Thank you.
Cormac: it's a brand new phone, but it has a manufacture date of 05/16
Cormac: I don't want to find out after the warranty expires that it is one of the defective phones that samsung released the statement about. So I want to test it now.
Prashanth C: I would like to inform you that we in chat support do not have the option to provide replacements. There is a dedicated team to handle these issues. Please contact them and they will assist you in getting the issue resolved.
Prashanth C: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Cormac: You do not need to provide me a replacement. You just need to confirm that I can get a replacement if it fails under water.
Cormac: If it fails, I will then contact the phone support to arrange replacement, but for now, I just want confirmation that I can get a replacement if it fails.
Prashanth C: Thank you for waiting. I'll be with you in just a moment.
Prashanth C: Unfortunately, we cannot confirm if the phone will be replaced.
Cormac: I need confirmation in writing before testing my phone as you can understand. I think it is best if you phone the support team to confirm this.
Cormac: Please phone them at 1-888-987-4357, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Cormac: You can discuss with your colleagues the issue and then confirm with me on live chat that it will be replaced.
Prashanth C: We do not have the option to call the number.
Cormac: Can email support confirm this for me? Do you have an email address I can send the query and the above conversation to? I want support in writing by live chat or email before testing the phone.
Prashanth C: No, only voice support team can provide you the exact information regarding replacing the phone.
Cormac: This is ridiculous. I will contact support over facebook and see if I get anything more helpful. I know you are confined to work within the rules set out for you and it's nothing to do with you or Geetha, but surely you can understand my frustration and agree it's a terrible system in place for dealing with such queries.
Prashanth C: I'm sorry for the delay. I'll be right with you.
Cormac: Thanks
Prashanth C: I will be right with you.
Prashanth C: I am sorry; I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Cormac: No that's it. Thanks to you and Geetha for trying and have a nice day. Maybe on closing, you can request from Samsung that they allow you discuss such issues also. Take care for now
[Official Statement] Response to Consumer Reports GS7 Active Water Resistance Test - Samsung Newsroom
The Galaxy S7 active passed rigorous tests to ensure IP68 certification for water resistance. Samsung stands behind this water resistance certification, an
news.samsung.com
Samsung Support
10/01/2017 19:32
Samsung Support
Good afternoon, Cormac. We greatly appreciate your reaching out to us about this and apologize for the late response. Please understand that although our devices are water resistant, they are definitely not waterproof and still vulnerable to damages not covered by the warranty. Also, the effects of these impacts may not show any symptoms until further down the line in usage. We wish there was a better outcome for you here today and thank you for taking the time to discuss this with our team. Let us know if you have any additional questions or concerns, we're always here for you if so. Have a wonderful day. ^Mel
Cormac O'Sheehan
10/01/2017 20:52
Cormac O'Sheehan
Hi Mel,
Your reply has not resolved my issue at all and has not helped me at coming to a solution to it.
Your device is certified as IP68 certified, there was a manufacturing defect with some of the line that didn't pass test to check the IP certification.
All I want is the phone to be as advertised with the IP rating and to know that my phone is not one of the defective items.
By defective, I am referring to the manufacturing error that Samsung has now resolved and any units manufactured after July 2016 free from.
My device was manufactured in May 2016 meaning it may be a defective unit.
Samsung has issued a statement that it will replace any items with this defect.
Remember, it is a defect. I am only wanting that the device will operate as advertised and described within the advertised limits and usage.
You have a legal obligation in both consumer and advertising standards to resolve this for me.
I need you to provide me with a solution for this issue. Please do so.
Regards
I did however hear from the email support on the 10th of January, who responded with:
Dear Cormac,
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
After reviewing your e-mail, I see that you would like to know if the S7 active phone will be replaced if it fails to function as advertised. Not to worry, I will assist you with required information.
I sincerely apologize for the inconvenience caused and also for the miss-communication from our chat representative and also for bringing this to our notice.
I would like to inform you that, the Galaxy S7 active passed rigorous tests to ensure IP68* certification for water resistance. Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur. In order to do so, we will work with our partners at AT&T to ensure that you get a replacement as quickly as possible.
In order to place the replacement request, you need to contact our voice support team to help you in this regard, as they will collaborate with the carrier to process the request.
Please contact our voice support at 1-888-987-4357 during the hours of 7:00 A.M. to 2:00 A.M. Monday through Friday, and 9:00 A.M. to 10:00 P.M. Saturday, Central Standard Time.
Samsung always keeps the information and procedures transparent to its customers for it serves as a platform of mutual trust and cordial. We have always the motto to emerge and evolve as a brand trusted by all for its services, technology and transparency.
We hold ourselves to a high standard and apologize for falling short in providing the phone you like the most.
Once again we apologize for the inconvenience caused.
I hope the above information is helpful. Please write back to us if you have any questions we are happy to help you.
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport
Thank you for choosing Samsung products.
If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.
Sincerely,
Catherien
So it was after this email that I felt I was covered in the event of damage and this video is the result of the test.
I will contact samsung next to action the return and replacement and post any updates below.
After reading the later portion of that chatlog I get the impression that they are only going to replace handsets for AT&T customers, not those of us who purchased through re-sellers no matter how 'new' the device. This is annoying as hell
If they try anything funny, I'm not going to let them. I mentioned that I got it from an eBay seller to which they said they will replace ANY unit under warranty and then mention something about AT&T. The AT&T logo is still at the back of my phone, so they may still have some part to play anyway?
Just an update on this.
I was on to Samsung voice support for 47 minutes, international call @ €0.37+VAT per minute on my out of bundle calls, so about €21.39 cost to me I think.
I was passed around once or twice and got talking to Angela with a "responsible number" I think she called it, of 538******3
Well the whole conversation seemed to be her trying to come up with excuses of why they wouldn't replace it and that if it was deemed to have liquid damage induced by the customer, that the phone would be sent back un-repaired and not replaced. I tried explain that the phone was subjected to nothing exceeding what it is advertised to withstand but this seemed to fall on deaf ears.
She also mentioned that for a return label to be raised, a US address must be used. I didn't have a US address of course, so asked her to skip this step and proceed with the subsequent arrangements but got nowhere with this.
She then tried to say that I would need to get on to AT&T about it, but I was telling her the email I got from Samsung support said that I was to call the Samsung Voice Support number to arrange the replacement and was not helping with any further arrangements herself. I don't think there's any point with me getting on to AT&T since I didn't buy it direct from them. So I'll email the support again.
Just an update on this.
I was on to Samsung voice support for 47 minutes, international call @ €0.37+VAT per minute on my out of bundle calls, so about €21.39 cost to me I think.
I was passed around once or twice and got talking to Angela with a "responsible number" I think she called it, of 538******3
Well the whole conversation seemed to be her trying to come up with excuses of why they wouldn't replace it and that if it was deemed to have liquid damage induced by the customer, that the phone would be sent back un-repaired and not replaced. I tried explain that the phone was subjected to nothing exceeding what it is advertised to withstand but this seemed to fall on deaf ears.
She also mentioned that for a return label to be raised, a US address must be used. I didn't have a US address of course, so asked her to skip this step and proceed with the subsequent arrangements but got nowhere with this.
She then tried to say that I would need to get on to AT&T about it, but I was telling her the email I got from Samsung support said that I was to call the Samsung Voice Support number to arrange the replacement and was not helping with any further arrangements herself. I don't think there's any point with me getting on to AT&T since I didn't buy it direct from them. So I'll email the support again.
this is what i feared too with no US address, no way to get to a AT&T store, and no way to easily post it to them, and back ..
and no EU solution/support would be available...
all points to NO manufacture's warranty !
and the eBayer unlikely to really help, other than at most refund after sending it back to him. and that prob wont be easy either ! ..
my S7 Active probably has this fault too !!! ..maybe instead email the US, and ask about EU support for it as you have now moved from the US etc etc ... maybe give that angle a try?
or say if i paid for postage there and back would there be an option .. ?
Hi there, I was previously in touch to confirm I would be able to replace a defective Samsung S7 Galaxy Active via email support. The exact model is not available in the drop down menu, but it is the G891A.
I was assured by Catherien the following:
"I would like to inform you that, the Galaxy S7 active passed rigorous tests to ensure IP68* certification for water resistance. Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur. In order to do so, we will work with our partners at AT&T to ensure that you get a replacement as quickly as possible. "
My device is one of the defective models due to manufacturing errors before July 2016 and it has not withstood exposure to well below the advertised limits.
I need a return label raised with my address:
********
**********
The phone will need to be returned to the Samsung US from Ireland for immediate replacement.
I have already been onto the phone support to try resolve this for 47 minutes with no resolution.
I need somebody competent in email support to escalate this until it can be resolved with as little frustration and difficulty as possible.
You can see previous communication via this email address if you check your files and you will see my initial question and the answer received.
The next step for you is to instruct me on how to return this device to you for replacement as was stated in the email and Samsung issued statement on replacing defective devices on as published on the website.
Please also include an email address I can communicate directly with and please do not close this ticket until it has been resolved to my satisfaction, as stated by me.
There does not appear to be any unique ID to this support ticket, perhaps the link from the previous mail has some ID of relevance: https://contactus.samsung.com/custo...uteNew.jsp?qnaId=Q**************&processSeq=1
Please update me at your earliest convenience with what my next steps should be this sent for replacement asap.
Regards,
Cormac
thought id try contacting them, just on the LIVE chat thing, see how it went ..
they dont seem to acknowledge the defect EVER existed, and just see the BBC, and the consumer links as 'the page you are referring is not official page. Please follow the official Samsung website for the updates.'
and continually state that 'The water resistant feature is officially tested.'
so as its not being acknowledged, you cannot move forward ! was there ANY Samsung links that suggest/prove its real ? so we can show them to move on quicker ?
mines now VERY occasionally developed and pixel line just lock and unlock screen and alls good ! .. but im thinking thats a physical problem that is covered ! so where do i stand there ! .. plus they would in turn fix the water problem if returned !?
am gonna try contact a few peeps too ! .. eBay, and UK Samsung etc ... (as i know this problem effects s7 EDGE phones to as people in my family have had issues !)
Yes, Samsung issued a statement on the matter regarding the defective S7 Active, it's linked to in my post in post #7.
Anyway, I had a little bit of progress, again through email support:
Dear Cormac ,
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
After reviewing your e-mails, I see that you would like to replace the Galaxy S7 active phone as it hasn’t withstood exposure below the advertised limits. I will provide you with the information of the appropriate support to be contacted in this regard.
Thank you for bringing to our notice regarding non-availability of the model number SM-G891A in the drop-down list of the email form.
In the previous email transaction, I see that you have been informed to contact our Voice support team to place the replacement request, as they will collaborate with the carrier to process the request.
As per the information provided in the email, I see that you have contacted our Voice support and left without resolution. We are unable to find any previous transactions with our Voice support from the email address through which you have contacted us.
From the information provided in the email, I see that you are currently in Ireland. We request you to contact the Ireland support and check for the available options. If Ireland support doesn’t assist you, we request you to contact the carrier AT&T for replacement. You can contact AT&T support at 1-888-333-6651 or click http://www.wireless.att.com/answer-center/main.jsp to reach them online.
If you are unable to contact the AT&T carrier from Ireland, your friends/relatives may contact them on your behalf. You may also send in the phone to Samsung U.S service center for physical evaluation. After the phone is evaluated by the service technicians, they will help you with the available options.
Samsung provides shipping within U.S; International shipping is not provided by Samsung. You need to ship the phone to any of your known ones/friends/relatives in U.S on your expenses and then the phone should be shipped to Samsung service center from there.
Once the phone is sent to your known ones/friends/relatives in U.S, they need to contact our Voice support team or Chat support to file a service request.
You may contact our Voice support team at 1-888-987-4357, Mon-Fri: 7:00 A.M. to 2:00 A.M. (CST), Sat: 9:00 A.M. to 10:00 P.M. (CST).
Please access the web-link below to speak to a Chat Specialist.
Link - http://www.samsung.com/us/support/
Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products.
Sincerely,
Abdullah
Click to expand...
Click to collapse
be ok if your ireland samsung support can help/ship ! .. do you have a proper Samsung shop there to talk to!? ..
if not then yes shipping it to the US on our expense to a friend in the US maybe the only option ! ..
im going to try talk it over with the eBay seller i got my from, as he MUST have links to the US ! ... and given some kind of money incentive im sure he could help ? !!
as its not overly about the expense. or of shipping, its getting a robust watertight S7active at the end of the day ! thats gonna last !
thought i would add these links here for other peoples and my info too ! ..
Link about S7active being under warranty if water damaged ON Samsung website (as cormie found)
https://news.samsung.com/us/officia...mer-reports-gs7-active-water-resistance-test/
instructions ON samsungs own site, on how to use aqua mode on the camera ...
http://www.samsungsupport.com/spsn/detail.jsp?ctg_id=202&sub_ctg_id&live_id=3&video_id=4962937378001
and also how to exchange a water damaged phone, with AT&T on their website;
https://www.att.com/esupport/articl...are&siteId=JAF5WzpxbKM-Jj6AIrBnJkQWFIlF54ZC9w
althou i cannot find "The Liquid Damage Indicator (LDI) is located inside the SIM tray slot. It is a small white square block with red “X” marks."
see this on another site that may also help ..
When you go into the ATT store or call in, they may hear "water damage" and try to tell you it's an insurance claim, not a warranty issue. Politely disagree and have them look up ATT CSP article 493258 which says ATT will replace your device with a new one under a warranty claim for one year from the date of purchase.
I filed a claim through the PayPal resolution centre with the seller. I would have preferred not to go this route and to be able to just send it back to Samsung direct and for them to ship a new (manufactured after July 2016) replacement and that be that.
Anyway, the seller was a little reluctant, but I explained in detail and linked to this post (where the links to the video are etc of course).
This was my last communication with him:
ME: Hi again,
Thanks for the message. Please watch the video, I did not expose the phone to anything outside of the advertised allowances and it has failed to withstand the exposure as advertised. The product is therefore defective. I may have to escalate this to a PayPal claim if I don't get a resolution from you or Samsung direct.
As I said, it's an inconvenience for me to have it fail the test. All I want is a working phone that I can use for the next 3/4 years or hopefully more. This is why I bought this particular phone, for it's rugged design and protection against the elements and exposures and once I heard of the possible manufacturer defect, I wanted to test mine to see if it was one of the defective models and as it failed the test, which was nowhere near testing its advertised capabilities, it can only be assumed it's one of the defective models that Samsung released the statement about that they would replace.
From what I know, the consumer should deal with the retailer direct and they take it up with the manufacturer, this is the only reason I'm raising the issue here as I want PayPal to be witness to the issue and for the appropriate action to be taken.
It failing means I have the inconvenience of not being able to use it until a replacement is issued, it also means I have the inconvenience of dealing with returns. If I get a refund and forget about a replacement altogether, it means I have paid import duties for something I no longer have and have wasted money here.
There is no advantage to this phone failing the test for me, but I had to know whether it was defective before the warranty expired.
Regards
From Seller - **************, inc.
18/01/2017 20:22 GMT
Please contact Samsung at 800-726-7864 for assistance. This phone is still under warranty and it will be covered by Samsung.
From Seller - ************, inc.
18/01/2017 21:38 GMT
https://forum.xda-developers.com/s7...amage-warranty-warnings-t3532978#post70516481
I have read everything at the above link. Please just return the phone for a refund and we will do what we have to do with Samsung.
Click to expand...
Click to collapse
So I have one solution, but this is not ideal. I will ask can they replace the phone with one with a manufacture date of August 2016 onwards and see what they respond. If they agree to this, I'm happy to go for it. If not, I will still explore returning to AT&T or Samsung direct, but if this is going to be too much hassle and I need to involve anyone else in the US, I will opt for the refund, but I'm guessing it's in the sellers interest to have a phone sold than not so fingers crossed
I need to decide quick enough as my current phone is a pain in the ass
Totally agree... I too have sent msg to eBay person I got mine from. Maybe same person ?
I'm just wanting a route to get it done via Samsung. I dont mind paying the extra (postage and duty etc) to get this phone in its expected state, do will last the long haul/time of like you several years ....
I just don't wanna be left with either no phone due to lost postage, or unusable due to defect in 6 months time and out of warranty !....
Will see how it pans out ....
I sent you a PM with the seller info
I've been on to AT&T since. The conversation went as follows:
AT&T: Hello! How may I help you today?
Rebecca: Hello Cormac and thank you so much for chatting in! I would be happy to assist you with any concerns you have. How is your day going so far?
Cormac: Hi there, can I please speak to somebody about getting a replacement S7 Active due to a manufacturer defect which has resulted in the water resistance not being as advertised? I am not an AT&T customer but was told to speak to AT&T by Samsung support so I do not have an AT&T ID etc and need to ensure I'm speaking to somebody who can resolve the issue
Rebecca: I am so sorry to hear about your phone Cormac! Who is your current carrier?
Cormac: I'm in Ireland. I bought the phone from an eBay seller brand new. My current carrier is not relevant in this case.
Rebecca: Okay, is the phone an AT&T phone?
Cormac: Yes, it has the AT&T logo. It's the Samsung Galaxy S7 Active, an AT&T exclusive. Samsung advised to speak to AT&T to arrange a return to replace after it was discovered to be one of the defective models that Samsung issued a statement about.
Rebecca: Oh okay! So basically you would need to contact our company that handles the claims for warranty. Let me get you their number.
Rebecca: 888.562.8662 is the number to Asurion. They will be able to help you with this.
Cormac: Can you please provide an email address instead? I want all communication to be in writing
Rebecca: Sadly I don't have an email for them, but I am sure that they can provide you with their email if you can call them.
Cormac: Can you please call them for me and get me the email address? Also, will they issue a direct replacement or how will the process work?
Rebecca: I don't have a way to call them I am so sorry. Let me give you the website that we have for them, it may have contact information there.
Rebecca: Click Here
Rebecca: They would issue a direct replacement, as long as it is covered under the warranty.
Cormac: Hi Rebecca, are we still connected? Following the link lead me away from this page.
Rebecca: Yes we are
Cormac: Ok, so how is it going to work with them if I have no AT&T account? Remember, Samsung told me to go to AT&T and now you're telling me to go to this other site, so it's not very reassuring,
Rebecca: Well usually you go through your own carrier, so I am assuming they are saying you need to talk to AT&T because it is a phone bought from us. We have a company called asurion that deals with all of our insurance and warranty claims. So you would need to talk with them to see. I am just with AT&T sales so I don't have much power with warranty claims sadly.
Cormac: But can you send me a new one free of charge because you're fantastic?
Rebecca: LOL I wish I could! If I even had close to that much power I would definitely do it because you my friend are FANTASTIC!
Cormac: Haha, fight the power!! Do it even if you get fired, justice will be served and that's all that matters
Rebecca: LOL! I need my job though mannnn, I have 3 kids and am divorced!
Cormac: Ok, I went to the site, followed the facebook link in the footer and it's taken me to Asurion facebook page. They seem pretty responsive there so I will see what they say and you can save the rebellion for another day
Rebecca: Perfect!!
Rebecca: Alrighty sounds like a decent plan to me!
Cormac: Thanks for the help and have a nice day I'll be back if I don't get any resolution to kick up more fuss.
Rebecca: Alright, hope you get that resolved with them!
Cormac: Thanks
Rebecca: You are welcome! Enjoy your day Cormac!
Click to expand...
Click to collapse
So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.
Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
LordP666 said:
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
Click to expand...
Click to collapse
Good luck. What is it about "not charging" that they don't understand! Obviously, they have a menu of items no matter what the issue.
LordP666 said:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Click to expand...
Click to collapse
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
rodken said:
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
Click to expand...
Click to collapse
Nope. I'm not doing any resets at all.
I'm waiting for them to tell me to do that and I'll expect a promise to replace the watch if the issue comes up a second time. I don't think having to do resets is normal in any way.
LordP666 said:
I don't think having to do resets is normal in any way.
Click to expand...
Click to collapse
Factory resets can fix many chronic issues whether you believe in snake oil or not.
rodken said:
Factory resets can fix many chronic issues whether you believe in snake oil or not.
Click to expand...
Click to collapse
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
LordP666 said:
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
Click to expand...
Click to collapse
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
rodken said:
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
Click to expand...
Click to collapse
Mostly correct.
I have no problem doing a factory reset - I object to having to do it on a regular basis.
I would hope a new device would work correctly. I had a Samsung Galaxy watch years ago and when it failed for the fourth time, I took a freaking hammer to it - it was more satisfying to do that than to continue having problems. Pixel Watch better watch out (sorry about the pun).
And, no, no way in hell would I wear an Apple device.
This is my latest email exchange:
Hello Lord,
I understand you don't want to send photos of your device, but in order for our team to properly isolate what's happening with your Pixel Watch, our team also needs to thoroughly check your device and its components like the charger and its brick.
ME:
My device is less than 3 months old. The time works, Google Keep works, the heart rate works, the temperature works, and the time to Sunrise works.
There are no scratches, no dents, no dirt, no dings, I did not try to drown it, I did not tape it to a stick of Dynamite, nothing physically wrong with the watch - it is stuck at 57% charging.
WHAT will a picture tell you?
I have the Google charging pods - wireless, in case you are confused.
If you insist on pictures, then we are done. All you would get is a picture of a perfect-looking watch.
I will share my experiences on https://forum.xda-developers.com/f/google-pixel-watch.12613/
And frankly, your demands are ridiculous.
Please reply and tell me if we are done or not.
Thank you.
Any one have a friend at Ars, or somewhere that might be interested? Please contact me.
I'm willing to take this to the limit.
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
fred2546 said:
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
Click to expand...
Click to collapse
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
LordP666 said:
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
Click to expand...
Click to collapse
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
rodken said:
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
Click to expand...
Click to collapse
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
LordP666 said:
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
Click to expand...
Click to collapse
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
rodken said:
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
Click to expand...
Click to collapse
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
LordP666 said:
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
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Click to collapse
I feel your pain. Gone are the days where a simple call to customer service was all that was required.
In today's world of high tech and bad actors, most of the Fortune 500 companies are becoming very weary of their bottom line.
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
LordP666 said:
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
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I remembered back in the '90's when simply hanging up the phone and redialing several times until you actually hit paydirt with someone who actually cares.
There has been talk over the decades of the 'Decline of Customer Service in America', but all that shows us is that most of these companies just need re-evaluate their training manuals but continue to blame it on the tight labor market or a shortage of qualified employees. But it often comes down to not taking the time to instill core service training for all customer-facing employees.
"But it often comes down to not taking the time to instill core service training for all customer-facing employees."
I completely agree - everything in that last company I worked for was done as on-the-job training. We hired right out of college for the most part and we taught them everything, took them to job sites, and introduced them to the customers. The elevator industry is a small one and you develop friendships, and relationships with the customers. One of the best jobs I have ever had.
I made tons of friends, and the owner gave me an Amex card and he told me to "use the **** out of it" - the deal was that I'd show up to a place like Chicago, go to three or four job sites, and then buy the guys food and drink all night long. I did this in almost every big city in the US and Canada for years and never once had to fill out expense sheets.
What really kills me are call centers - I hate them with a passion that surprises even me. Whoever came up with that should burn in hell for eternity.
I had this happen to me once and all it took to clear was to hold down both buttons to do a Hard Reset and when it came backup it charged again.
Have you tried that? Hard Resetting doesn't factory reset the watch it just powers it down and reboots it.