[Q] Unable to recover from Official 2.3 update failure - G2 and Desire Z Q&A, Help & Troubleshooting

Yesterday I checked for updates, and I was presented with the Official Desire Z 2.3 update, so I went ahead and accepted, waited for the download and the installation. At some point something must have gone wrong, and I ended up on the first recovery screen (red triangle)
I have not done anything to this device, it's not rooted or anything, and I have very little knowledge about how you hack the Desire Z.
Anyhow, I have been unable to find any method to restore the device to normal use, from recovery, any update.zip files are treated as Invalid Operation
And the standard .exe recovery files I have been able to find, don't discover the device, no mater where I'm located in the available menus (recover screen) powered on (white and HTC logo) or white boot screen.
Can anyone help me with some easy to understand "sure fire way" to restore this standard device to preferably standard operation?
Michael

Related

[Q] Can not escape bootloader - volume and power keys unresponsive?

Hey guys,
I hope you're all well.
Great forum by the way.
I've searched extensively for solutions to my problem, yet I've been unable to find anything.
I think the problem started yesterday, when I restarted my phone and for some reason it went into safe mode.
I didn't lost any functionality so I didn't care too much until this morning, when I tried to get out of safe mode.
My phone has taken me to the bootloader (white screen with skateboarding Android) and for some reason, the power key (used to select options) and the volume keys (used to scroll) are not functioning.
As a result I cannot click or choose anything and the white bootloader screen persists in limbo.
I desperately need some suggestions, any help is very much appreciated.
Just so you know:
I've taken the battery out and put it back in, which takes me straight back to the bootloader screen, same with sim card.
The phone is running Coredroid (can't remember which version).
Has S-OFF.
Sorry I'm not much of an expert...
Also, on startup, phone says something along the lines of:
SD Checking...
LOADING... [PD98DIAG.zip]
NO IMAGE!
LOADING... [PD98DIAG.nbh]
NO IMAGE OR WRONG IMAGE!
LOADING... [PD98IMG.zip]
NO IMAGE!
LOADING... [PD98IMG.nbh]
NO IMAGE OR WRONG IMAGE!
Kind regards,
- Ric
Something has become corrupted.
Best bet would be to use an ruu 2.36.405.8 and lower, once loaded up, skip through the setup and then root again.
http://driphter.com/index.php?topic=3867.0
after you've done all that, install rom manager, and then restore your last backup.
Just a quick update.
Managed to get into Clockwork Mod Recovery.
Got the SD Card to mount.
Formatted it in windows.
Copied over Coredroid.
Went thru the install process.
Installed without error.
Booted up.
Took it's time, displayed the Coredroid animation but then vibrated and took me straight to Bootloader again.
Any advice or best to do this RUU thing?
Would this:
RUU_Ace_HTC_WWE_1.32.405.3_Radio_12.28b.60.140e_26.03.02.15_M3_release_155032_signed
Be ok?
Am I in the right ballpark?
Truly got no clue when it comes to this stuff
use the 2.36.405.8 RUU, then you wont have to spend your time updating the radio and such, that version of gingerbread is rootable using gingerbreak (so just follow that path of my method and you're set)
JSLEnterprises said:
Something has become corrupted.
Best bet would be to use an ruu 2.36.405.8 and lower, once loaded up, skip through the setup and then root again.
after you've done all that, install rom manager, and then restore your last backup.
Click to expand...
Click to collapse
Hello mate,
Just a quick question.
How do I get my computer to recognize my phone prior to running this RUU thing?
Considering I can't scroll or select anything in bootloader screen?
Can I run this RUU thing from ClockworkMod?
Kind regards,
- Ric
you run it from your pc. its an advaced installer that pushes the stock rom to the device and overwrites everything... it will put the phone into a different bootloader state than the one you can nav through.
Also, sometimes the phone is booting into bootloader, while other times it is booting into ClockworkMod.
It seems I have no control over which screen it initially boots to.
I DO HAVE options in ClockworkMod because my volume keys allow me to scoll and my power button allows selection, whereas in bootloader, the keys do not function.
Could you PLEASE provide some advice on how to boot into ClockworkMod rather than bootloader?
Kind regards,
- Ric
JSLEnterprises said:
you run it from your pc. its an advaced installer that pushes the stock rom to the device and overwrites everything... it will put the phone into a different bootloader state than the one you can nav through.
Click to expand...
Click to collapse
Yes I do realize I run the RUU from the PC.
I don't think I was very clear.
I was trying to ask you what state the phone needs to be in?
Do I have to mount the SD Card from ClockworkMod?
Or can I run the RUU while in Bootloader?
Does it matter?
Neither have worked.
I get a 170 error (USB Connection error).
The RUU cannot see my phone.
I was wondering if there's a way to fix this?
I have also now tried to install Leedroid and Gingervillian.
Both have installed perfectly but refuse to boot all the way.
Instead taking me back to Bootloader...
Ok, Leedroid somehow booted.
No network or anything though.
Very unstable...
if the phone is running leedroid now and you have the htc sync tools installed (but without sync running, just needs to be installed for the drivers)
leave it as it is connected to your pc, doesnt matter if debugging or anything else is on or off. just leave it alone sitting where it is on your desk or wherever it is...
Start the RUU, and then just follow the path the installer takes you through, then let it do its magic...
Ended up d/l Cyanogen.
Installed it.
Working, detected networks, wifi is connected.
All good I suppose.
That was a bit scary!
Thanks for your help mate.

[Q] HTC Desire Z doesn't boot anymore after failed android update

Hello people,
Background info what I did before problem arose:
I wanted to root my Desire Z, so I figured out what to do:
- downgrade android 2.3.3 to 2.2 using http://forum.xda-developers.com/showthread.php?t=1178912 ; option 4a didn't work, bootloader didn't see PC10IMG.zip while it was on the SD card in root folder. Option 4b did work luckily.
- root desire Z via http://forum.xda-developers.com/wik...sion#Rooting_the_Vision_.28G2.2FDZ.29_and_DHD and made it to superCID, simlock off and S-OFF
So now I got a working Desire Z with android 2.2
Wish I stopped there...
I decided to try out android 4.2.1:
- I installed rom using http://genius-tips.com/update-htc-desire-z-to-android-4-2-1-jelly-bean-cm10-1-custom-rom/
It worked. I now have an Desire Z with android 4.2.1. But it was somewhat slowish so I decided I wanted my gingerbread back:
- I tried to install roms but somehow it didn't work, I kept my 4.2.1
- I followed the same steps I did to downgrade to 2.2 as described above, and it worked.
So I got a working Desire Z with android 2.2
- using HTC software update (settings -> about telephone -> software update) I download and install update 1
- download and install update 2
From here it gets interesting for this topic:
- download and install update 3, which is android 2.3; and during the install, while I still have my usb cable connected from laptop to telephone, my laptop battery runs out and update on telephone somehow fails (WTF, it is in charge only mode when it is installing right? The battery was full, or full enough, the telephone downloaded the update itself to SD-card or internal memory, so I assumed there was no connection.)
But now the Desire Z doesn't boot any more, it stays on the htc logo, without the 'quietly brilliant'.
- I tried via bootloader reset to factory defaults: vibrate, htc logo, image of telephone with green arrows above and loader below with image of SD-card on the right of loader. But loader doesn't progress and after some time telephone resets and stays at htc logo.
- I tried recovery via bootloader: vibrate, htc logo, and image of telephone with red exclamation mark and red triangle.
- no connection via sdk/adt.
I also tried to boot CyanogenMod 7.1 from SD-card using http://forum.xda-developers.com/showthread.php?t=1572924 , but same result as above.
What can I do to save my Desire Z, other than replacing motherboard ?!
Please help...
The update failed being it was in the process of writing some firmware when you lost power, this tends to mean a partial update and a brick. The pc10img.zip you tried to flash before was not to be in any folder, so not a folder called root, rather no folder at all.
This may also be your salvation, maybe the only way of fixing, more info here
http://forum.xda-developers.com/showthread.php?p=33917375
Sent from my HTC Vision using xda premium
Thanks, I will try it out this afternoon.
To clarify:
In order to downgrade to android 2.2 I used http://forum.xda-developers.com/showthread.php?t=1178912 in which is stated
I - 4a) Manual Downgrade
...
Desire Z: "PC10IMG.zip"
...
Place the zip file in the root of your sdcard.
Click to expand...
Click to collapse
What does this mean if I am not supposed to have this file on my SD-card ? [edit: Or did my previous post suggest I had a folder called 'root' on my SD-card in which I had the zip?]
Second thing to clarify:
When my telephone has battery AND it is connected to my laptop (charge only I assume) AND my telephone is updating firmware from the SD-card/internal memory of the telephone; why would the telephone lose power / fail installation at the moment my PC tries to shut itself off because of low battery. Or is there something wrong in my assumptions?
Yeah I misunderstood ya, I thought you had a folder named root, if you did don't,
I must have been reading too fast I also thought you were doing an ruu through the computer not an ota update which is what you were doing, if that's the case the power loss on computer shouldn't have mattered unless there is some weird deal that I don't know about when charging through PC.
Can you confirm what is written on bootloader screen, radio, SPL, etc?
Sent from my Nexus 7 using xda premium
Sure, I posted it on the topic you recommended me: http://forum.xda-developers.com/showpost.php?p=37613472 to continue there.
Conclusion:
Format SD card in FAT32 if it wasn't yet, then bootloader can read images again and flash ROMs. Then telephone is unbricked
Thanks.

Help -- phone won't boot and I need to get photos off

My daughter has been using this phone, but never backed her photos up. Now it won't boot and she is worried they are lost forever. I've been trying to help, but only seem to make things worse.
1. She never enabled USB debugging, or rooted it
2. She could not tell me whether she had allowed the OTA upgrades.
3. It got into a reboot loop a few days ago. It would start to boot, then say it was optimising a random number of apps (anything between 90 and 158) and then start over. Wileyfox tech support told me that this was due to an incompatibility between Cyanogen and the latest Facebook Update.
4. They sent me a link to the FOTA files with instructions how to progressively upgrade to Android 7 (TOS111B)
5. They couldn't tell me how to determine whether it was running CM12 or CM13 (I now realise that I could have looked at the log files in the recovery partition)
6. I therefore assumed that it was running CM12. I used their instructions to go into recovery and manually update from SD card to ZNH0EAS2NH from there to ZNH2KAS7EB and then to TOS111B
7. Fatally I did not reboot between updates. At the end I had the Wileyfox splash screen black on white, and then got an animation with it red on white. It then got stuck.
8. I then tried using fastboot to go back to the original version of the OS so I could start over. I found the fastboot image and I flashed the boot and system partitions.
9. Now on boot it either gets stuck on the black on white boot screen, or it displays it for a second and then turns off.
Can anyone help me? - I think my daughter will have a nervous breakdown if I don't find a way of recovering her photos. Recovering the photos is more important than unbricking the phone.
jerrytaff said:
My daughter has been using this phone, but never backed her photos up. Now it won't boot and she is worried they are lost forever. I've been trying to help, but only seem to make things worse.
1. She never enabled USB debugging, or rooted it
2. She could not tell me whether she had allowed the OTA upgrades.
3. It got into a reboot loop a few days ago. It would start to boot, then say it was optimising a random number of apps (anything between 90 and 158) and then start over. Wileyfox tech support told me that this was due to an incompatibility between Cyanogen and the latest Facebook Update.
4. They sent me a link to the FOTA files with instructions how to progressively upgrade to Android 7 (TOS111B)
5. They couldn't tell me how to determine whether it was running CM12 or CM13 (I now realise that I could have looked at the log files in the recovery partition)
6. I therefore assumed that it was running CM12. I used their instructions to go into recovery and manually update from SD card to ZNH0EAS2NH from there to ZNH2KAS7EB and then to TOS111B
7. Fatally I did not reboot between updates. At the end I had the Wileyfox splash screen black on white, and then got an animation with it red on white. It then got stuck.
8. I then tried using fastboot to go back to the original version of the OS so I could start over. I found the fastboot image and I flashed the boot and system partitions.
9. Now on boot it either gets stuck on the black on white boot screen, or it displays it for a second and then turns off.
Can anyone help me? - I think my daughter will have a nervous breakdown if I don't find a way of recovering her photos. Recovering the photos is more important than unbricking the phone.
Click to expand...
Click to collapse
Since posting this I have had a partial success. A more complete set of fastboot flashing using the TOS111B fastboot images has got me to a phone that boots. Many of the apps work. However...
a) I get an "unfortunately the process com.android.phone has stopped" appearing almost as fast as I can close the app making it very difficult to get anything off the phone. However, I did manage to set up a google sync to upload the photos.
b) my daughter now tells me that her SMS's are vital.... and the messaging app says " getting message" then closes down
c) I cannot enable developer setting to enable usb debug mode. I can get into the phone status page under settings. Repeated tapping on the android version brings up the nougat splash screen, but the 7 taps (or 700 for that matter) on build number does nothing whatsoever.
Does anyone have any ideas how to recover to a fully working system without doing a factory reset?
I suspect that the sms database would have gone when the cache was cleared. Can anyone confirm that to be the case before I spend any more time trying to recover them?
Hi Jerry ,
Exactly the same problem here. Could you tell me where you've found the TOS111B fastboot images?
Thx!
Have you tried booting into safe mode?
I think you do that by pressing and holding the volume down down button during reboot.
If you can manage that you may be able to dissable the apps that are causing the crash.

Abdroid tv box T9 RK3318 2gb ram 16gb rom stuck on TV logo after unroot with superSU

Hi all!
Some days ago I urooted my TV android tv box with superSU and then I restarted it. From that moment when I plug the device it only reach the T9 logo (not the android one) and don't go further.
I've tried different ways to try to unstuck it, but nothing has worked.
I tried:
- enter recovery boot by holding the button in the av hole -> nothing happens
- install new firmware with adb sideload with both ubuntu and windows 10 -> always get errors (often error: closed, sometime other errors that at the moment don't remember)
- install new firmware with sd card using SDCard Installer -> the device doesn't boot when the sd is inserted
Moreover, with adb in ubuntu sometimes it recognises the device and I can enter the adb shell (but obtain errors when try any tipe of command), and sometimes don't (after adb devices I see list of attached devices: ??????????????? offline)
Now I'm thinking to try to install an ubuntu like on an usb pendrive...
I will be very grateful of any help/suggestion to how to revive my device :fingers-crossed:
Thank you!!!
Does this happen to be a pendoo model? I have a pendoo x10 MAX and i actually simply just installed supersu while it was rooted. Since then, I haven't gotten this thing to boot. Just stays on the boot screen the entire way. I wiped in recovery, knew that'd do nothing. I just wanted a root MANAGER. I tried Magisk, my favorite.. no go.. so then I went a bit old school.. so I tried ChainFire's SuperSU.. and THAT updated the SU binary! It said it succeeded.. it asked to do recovery install or normal install.. on phones, I've always done normal.. so I chose normal. Plus.. this thing has no custom recovery. I found it on Amazon. Overpriced, but great with the controller it had. It looks like I'll need a replacement and maybe a request to ask this guy if he could possibly NOT use something like KingRoot/KingoRoot/AmaraRoot or ANY One click root tool.. they just cause more bloatware, inciting boot issues and problems within the Android box itself. These One Click Root tools are out of control. It's to the point where I need to find a way in to adb and find the firmware for the latest version of this thing... X10Max from Pendoo.. I have not found a thing anywhere regarding firmware, and their website is ****. NOTHING *anywhere* on these things.. hell I'm about to return it as I bought it for $72. I have another one, same model.. wondering if the root method was different. About to boot that up and find out. I'll even swap the board. At this point.. he rooted it.. the WRONG way.. you can MOUNT THE /SYSTEM PARTITION IN RECOVERY. THIS IS ANDROID 9 we're talking about--the recovery supported by API v3.
This can and should have a TWRP custom recovery. If none exists, don't bother. As long as you can mount /system then you have a chance, at least, to root the damn thing.. which is why I'm still messing with it. I have another two weeks to return it. I'll give it another couple of days before I call it off and just switch out the good board for the bad one, return it, then return the other one and just use it until I find a way to use a custom recovery on this thing. There has to be.. unless there is no firmware available in sight (for an RK3318 or 3328, can't tell.. recovery mode says 3328, model name says RK3318. I see no difference at the moment aside from processor naming at this point--maybe speed?)
I'm still a nub with Android TV boxes so don't hold it against me for updating the damn root binary. If I could find a way to just reinstall the entire firmware and delete all previous stuff, I would. It would be worth it to learn. I would then mount /system in recovery and soldier on.
One little issue with this thing.. there's only one USB port that actually works. Same applies for the same exact product, a replication of the same thing.. was a "replacement" that still have/has the same qualities.
I've ranted enough. I vote more research into RK33xx processors and possible custom recoveries. I'm about to look for it based on only the device itself.
Note: Been stuck at boot screen ever since the binary was updated. I felt it was necessary to have a boot manager. I don't know where to even find the firmware. Can.. anyone point me in any direction? Something that MIGHT work on this thing? Android 6 or 7 would even suffice, return or no return, as "stuck on boot screen" will be my complaint. That's.. the actual complaint. I can't just *flash it* like the old days.. and maybe the original Android 9.0 firmware would suffice.. I don't know, but Pendoo.. wouldn't that be preferred?
You will need an SDcard to recover this box. I think the T9 32GB 4GB rom will do the job since its a cut down version.
Make a update SDcard and pop it in and power on the box. It will start the recovery on its own.
hello, sorry for my English I live in France I would have a question about the box: TV T9 RK3318, 4gb / 64gb. the problem is that the time is desynchronized on restart and creates problems to connect to applications when the time is out of order, I tried everything changed the time zone to deactivate and entered the time Manual it goes out of order all the time . is there a custom version or a version 10?
Very cook did I checked this out awhile back alot of good information that's for your contribution

[SOLVED] Soft brick (?) on Z1C-based ZPG handheld

SOLVED: I figured out the issue. As mentioned in this thread, downgrading to an older version of flashtool successfully got me past the bundle mismatch error, allowing me to flash stock US firmware onto the device. Still not exactly sure why that's the case, but it worked for me.
Hey folks,
Hope you're all doing well! I have a bit of an odd situation. I recently picked up a Z-Pocket Game, a handheld built using the internals from a torn down Z1 Compact.
A few days ago, I decided to see if I could poke around and install a custom ROM onto the device, given how many are available for the source hardware (Z1C). The device already came pre-installed with XZDualRecovery and was running a custom ROM in Chinese built off Lollipop.
I'm a novice when it comes to flashing and custom ROMs, so I tried to learn more about the process before getting started. Evidently, however, I'm in over my head - fully my responsibility, of course, but over my head nonetheless.
Long story short, I tried to install Lineage OS 17.1 onto the device via the version of TWRP already installed on the device. As per the installation instructions detailed here, I did an advanced wipe before attempting the install, selecting "Dalvik," "System," "Cache," and "Data." When I actually attempted the process, however, it errored out almost immediately, leaving me with a wiped system and no ROM (TWRP warned me about this prior to rebooting).
When I now power on the device, it's stuck on the "Sony - XPERIA" screen, and the LEDs don't light up at all. I can't seem to access TWRP or Philz on the device with the normal key presses. I can force the device off by holding Power and Volume Up, and it also seems able to enter fastboot mode (with a solid blue LED) and flash mode (the LED flashes green, then turns off). I've tried a number of different things to try and fix it, but all of them haven't worked in one way or another. Providing a brief overview to the best of my recollection here, but happy to try again and give more detail if needed:
Using fastboot via the command line to flash a new recovery onto the device gives me an error indicating I can't write the file to the device, and things just end there.
Trying to flash a stock US ROM to the device via flashtool gives me an error indicating the device does not match the bundle, and things just end there.
Trying to restore the device using Xperia Companion first gives an error requesting permission to access the device, then when I select "My Device Cannot Be Detected or Started" and follow the instructions, it tells me that "an error occurred while repairing this device," and provides this small blurb of device info:
UEGetPhoneInfoMissingInfo
Z-POCKET GAME 3579 1279-6978 R2D 14.6.A.1.236
2.11.6.0 / Windows 10 64 bit / Win32 / US / /
So I'm a bit stumped. It seems as though enough of the device is working to get everything back into a workable state, but I'm not sure of how to go about that. Any thoughts or leads would be greatly appreciated!
edit_duplicate said:
SOLVED: I figured out the issue. As mentioned in this thread, downgrading to an older version of flashtool successfully got me past the bundle mismatch error, allowing me to flash stock US firmware onto the device. Still not exactly sure why that's the case, but it worked for me.
Hey folks,
Hope you're all doing well! I have a bit of an odd situation. I recently picked up a Z-Pocket Game, a handheld built using the internals from a torn down Z1 Compact.
A few days ago, I decided to see if I could poke around and install a custom ROM onto the device, given how many are available for the source hardware (Z1C). The device already came pre-installed with XZDualRecovery and was running a custom ROM in Chinese built off Lollipop.
I'm a novice when it comes to flashing and custom ROMs, so I tried to learn more about the process before getting started. Evidently, however, I'm in over my head - fully my responsibility, of course, but over my head nonetheless.
Long story short, I tried to install Lineage OS 17.1 onto the device via the version of TWRP already installed on the device. As per the installation instructions detailed here, I did an advanced wipe before attempting the install, selecting "Dalvik," "System," "Cache," and "Data." When I actually attempted the process, however, it errored out almost immediately, leaving me with a wiped system and no ROM (TWRP warned me about this prior to rebooting).
When I now power on the device, it's stuck on the "Sony - XPERIA" screen, and the LEDs don't light up at all. I can't seem to access TWRP or Philz on the device with the normal key presses. I can force the device off by holding Power and Volume Up, and it also seems able to enter fastboot mode (with a solid blue LED) and flash mode (the LED flashes green, then turns off). I've tried a number of different things to try and fix it, but all of them haven't worked in one way or another. Providing a brief overview to the best of my recollection here, but happy to try again and give more detail if needed:
Using fastboot via the command line to flash a new recovery onto the device gives me an error indicating I can't write the file to the device, and things just end there.
Trying to flash a stock US ROM to the device via flashtool gives me an error indicating the device does not match the bundle, and things just end there.
Trying to restore the device using Xperia Companion first gives an error requesting permission to access the device, then when I select "My Device Cannot Be Detected or Started" and follow the instructions, it tells me that "an error occurred while repairing this device," and provides this small blurb of device info:
UEGetPhoneInfoMissingInfo
Z-POCKET GAME 3579 1279-6978 R2D 14.6.A.1.236
2.11.6.0 / Windows 10 64 bit / Win32 / US / /
So I'm a bit stumped. It seems as though enough of the device is working to get everything back into a workable state, but I'm not sure of how to go about that. Any thoughts or leads would be greatly appreciated!
Click to expand...
Click to collapse
Glad that you find out yourself.
And thanks for sharing!

Categories

Resources