[Q] Sending phone for repair - what do I remove? - Desire HD Q&A, Help & Troubleshooting

Hello,
My Desire HD's jack plug is not working properly (sound gets cut, today the "headphones connected icon" was going on and off every second even though no headphones were connected...) so I'm going to send it for repair.
I have ENG S-OFF which I did to flash radio 12.54.60.25_26.09.04.11_M2 and I previously I had Radio S-OFF with SimUnlock (I don't remember if I removed it before doing ENG S-OFF, but I definitely still have SimUnlock). I'm running Android Revolution 5.1.8.
What exactly do I need to remove to avoid any trouble before sending it down for repair?
Thanks a lot for your help!

Related

[Q] Possible to Update G2 Radio without Eng HBOOT, Root, SuperCID or S-OFF ?

I have a colleague that is on her 3rd G2 exchange (after my suggestion of her to get it after coming from a BlackBerry) and they have all suffered from the same condition of chronic dropped calls within the first 10 seconds of the call on about 50% of all calls. I've got a Nexus One which never experiences that in the same geographic location (we work in the same office) so I'm pretty sure its not the signal strength in the area that's the cause - we both get full bars on HSPA. I'm thinking as a last resort before she throws in the towel and gets a BB Bold instead to try to update her phone's radio to solve this issue for her.
So, she has absolutely no interest in custom ROMs, rooting, voiding her warranty or anything else that is above the scope of a "normal" phone user. I'd like to try out a new radio version or two on her G2 in the least invasive way possible.
What is the minimum amount of modification needed to be able to flash a radio update?
Radio S-OFF?
Super-CID?
Engineering HBOOT (0.76.2000) ?
Or, is it possible to update the radio without doing any of these?
I'm absolutely confident that I can do any and all of those things but just want to spend as little of my time doing this for her and want it to remain as close to stock as possible for her.
Thanks!
joemm, the OP of the of the [RADIO][ZIP]- HTC VISION RADIO's (PC10IMG.zip Update Files) thread has PM'd me this reply for anyone else wanting to know this information for themselves:
You would have to root her phone and either superCID or ENG. Hboot.
2 ways:
Root + SuperCID - you can use my PC10IMG zip files to flash the radio.
Root + ENG. Hboot- you would use terminal on your comupter to push the radio.img to your phone in fastboot mode. In order to use fastboot you need the ENG. Hboot.
Either way requires root S-Off which voids her warranty, but there are methods to unroot and return to stock S-on in the forum. Also remember there are always risks involved when rooting, so make sure she's aware of them and still wants you to try this for her. Good Luck.

[Q] Possible to completely re-virginise a rooted set?

Hi.
I rooted and flashed my DHD with Cyanogen mod initially soon after getting it, and currently have LeeDroid running. Today, flashed to the latest verison of LeeDroid... (and don't think the 2 are linked), my speaker promptly stopped working. Telephone calls uisng the handset are fine, connecting a wired handfree to the 3.5mm port get ssound as well. But, activiting the speakerphone phone during a call, or media playback (videos I had made using the camera) is completely silent.
I've tried the basic, resetting to defaults, flashing back to an earlier version of LeedRoid, which had worked perfectly for weeks on the phone before, but, the speakerphone seems goosed.
The phone is still under warranty, so, thinking of sending it back to 3. GIven the phone is rooted, s-off, different Kernel, Radio etc etc, if I flash to stock HTC firmware, would they be able to tell if I've been tinkering iwth alternate firmware?.. and.. consequenlty, refuse warranty service?.
Is there anyway to completely make the phone factory fresh?
Thanks.
Riz
Wrong section...
WARNING!! If I see any more questions or non DEV related threads...I'll delete them..
Omg wrong section, Use search, baby jesus cries, etc.
Just download the latest rru. You can get from shipped-roms.com.
Thanks Parttime...
I seem to recall reading somewhere that S-Off (or possibly something else) cannot be reverted once done, and even flashing with stock firmware doesn't put it back.. is it true?...
Btw, whats the 1.72.405.3 Rom at http://shipped-roms.com/index.php?category=android&model=Ace?
I thouhght 1.32.405.6 was the latest one, but it had some battery drain issues, so, 1.32.405.3 is the receommended stock firmware?.
Riz
Why do you care?
The software is not under warranty (you did read the EULA didn't you?).
The worst they can do is reload the original HTC software.
RizSher said:
I seem to recall reading somewhere that S-Off (or possibly something else) cannot be reverted once done, and even flashing with stock firmware doesn't put it back.. is it true?...
Click to expand...
Click to collapse
This question just goes to prove you haven't read or searched before posting. Forum rule broken, AGAIN.
No, it's not true.
RizSher said:
Btw, whats the 1.72.405.3 Rom at http://shipped-roms.com/index.php?category=android&model=Ace?
I thouhght 1.32.405.6 was the latest one, but it had some battery drain issues, so, 1.32.405.3 is the receommended stock firmware?.
Click to expand...
Click to collapse
The recommended version is the latest one, 1.8x.xx. There are many threads already to explain this.
You are wrong..
1,8.x.x appear to be carrier specific roms...
flashing even using the stock rom RUU executable DOES NOT turn S-off back to on, its needs to be done before de-rooting the phone...
thats what I've managed to dig up in searches...
I could be wrong... But...
I put too much of your quote in. I was saying that it is not true that you can't undo S-OFF (Go back to S-On).
To do that you can use the one click tool.
Sent from my Ericsson T39m
Actually, the question was quite clear. Anyway, as it happens, the S-On needs to be done before flashing the stock firmware as you still need root access for the S-on tool.
Since I had already upgraded to 1.32.405.6 RUU , I needed to get root back, so followed the guide on the Cyanogenmod wiki (http://wiki.cyanogenmod.com/index.php?title=HTC_Desire_HD:_Rooting) to get root (adb, push psneuter etc)... got it to the point of temp root... ran s-on tool, the phone status in recovery now states S-On. The next step was to flash 1.32.405.3 as PD98IMG.ZIP. I had planned to do it anyway, just to try see if the speaker MAY come to life again..
Was getting too late, so, went to sleep.. and today... was woken up by the phone rining for a phone call... speakerphine is working, video files play with proper sound.
Don't really know what fixed it. When I lost the speakerphone, I was on LeedDroid 3.0.1 (for about a day and a half), I then downgraded to the previous LeedRoid version (which was 2.2.3 and worked wonderfully), no joy with the sound... then flashed right down to stock 1.32.405.6, no joy for 2 days.. during whihc I poked the 3.5 mm jack with the handsfree pin, jiggled the mini usb charger in the port at various angles... still no joy..
After s-On last night, it seems to have fixed itself!!!
Riz

Unroot failed, now phone is stuck in Fastboot loop

Hi Guys, I posted this in Android Software and Hacking General, but I didn't get a reply. Probably the wrong section!
my HTC Desire GSM is stuck in Fastboot and won't boot into the ROM. The background to this issue is that I installed S-Off and then ClockworkMod and flashed Cyogenmod 7 to see if it would fix a reboot issue on the phone. The damn thing just reboots itself when the CPU is used heavily...
Anywho, after realising that Cyogen wouldn't resolve the issue I flashed the standard Virgin UK rom back over it and upgraded to 2.22.351.2 via the system update feature. The problem was that ClockwordMod was still installed and I had to get rid of it to sent the phone off for repair to Virgin!
So I did further research and found that I could flash HBoot via the AlphaRev.nl downgrader tool. I downloaded it and popped it into the root of my SD card and it flashed the bootloader back to Hboot 0.80.0000. That should have been it, but all of the sudden the phone no longer boots into the Rom. All it does is to power on and then go into Fastboot. That's it! When I try putting the standard Virgin Rom back onto the SD it tries to load it and then says "Main Version is older!" "Update Fail!".
How do I get around this now? The phone doesn't boot, so I can't re-flash S-Off and start again, not am I able to run the stock Virgin Rom within Windows because it complains about the versions.
Is there any ways around this situation? I just want to get the phone back to stock so I can send it to Virgin and get it repaired.
P.S. I *have* used the search function and spent the last 4 hours testing various things but I'm now stuck.
Cheers Guys!
Mich
Well you obviously fckd up with the Downgrader, you should have run it first BEFORE RUU. Also did you flashed Stock Hboot prior to Downgrader? (if you used CM7 earlier)
I never played around with the hboot downgrading etc. so i wont be able to help you but im sure there is some workaround...
as your returning your phone anyway why don't you try the official HTC gingerbread update from the HTC developer site (sorry I don't have a link). It should return your phone to stock and when you get it back you need to use revolutionary to get s-off back. Also, there is a sticky from user bortac which has loads of help and trouble shooting advice.
iain2510 said:
as your returning your phone anyway why don't you try the official HTC gingerbread update from the HTC developer site (sorry I don't have a link). It should return your phone to stock and when you get it back you need to use revolutionary to get s-off back. Also, there is a sticky from user bortac which has loads of help and trouble shooting advice.
Click to expand...
Click to collapse
Any advice that uses the 2.3.3 RUU to fix something is plain bad advice - it can just make your problem a LOT worse.
@OP Go onto my guide, look at RUU problems for help
What you need to do:
-Make a goldcard (there is a tutorial there)
-Flash the WWE RUU
Guys, upgrading to Gingerbread has actually brought the phone back from the dead! =) And I can now return it to Virgin to get it repaired properly. The symptoms are that while the phone is plugged in and charging, and I'm doing stuff (taxing the CPU), the phone will eventually simply rebooting itself. Just *BANG*! And it's gone. And once it starts it's a bit of a run-away thing and just keeps on doing it until you leave the phone alone for a bit. Virgin had a look at it and simply re-flashed it, thinking that they could away with that. Typical, overworked, non-creative call centre workers..... I'm well pissed off with them!
Gonna send it back next week and force them to swap the motherboard or something, cause this is a serious fault with the phone.

[Q] stock unrooted 2.2 htc screen bootloop

Hello this is my first post as i usually find everything i need.
(i admit I have not read all of the posts with similar questions but they all seem to have happened from rooting or similar)
The wifes desire's battery went flat today as it does. When she changed it for the spare (oe battery) it will not boot past the htc screen.
I can get to the hboot menu but when i try to enter recovery it just gets stuck at the htc screen again.
I will try the pb99img.zip thing soon but i guess that will wipe all her setting and contacts etc.. (I had not got round to backing them up anywhere.) Is there a way to get them beforehand?
I have a clockwork root with cyanogen on my desire is it possible to extract the necessary rom from the nand dump to use as pb99img?
BRAVO PVT4 SHIP S-ON
HBOOT - 0.93.0001
MICROP - 051d
TOUCH PANEL - SYNW0101
RADIO - 5.11.05.27
Network T-mobile UK
usually contacts are backed up in Gmail with android, so check that.. Also all you need to do is run a RUU, make sure you have the right one for your network provider OR you have a goldcard.
Thaks for the reply
I've just checked and the calendar appears to be there but no Contacts so i guess its not backed up
Is there a way to access that on the phone?
also does it matter which RUU i use as long as it from my provider? (e.g I don't have to match the original rom and radio?) I could get the newest availible?
Update the calendar that was synced to google was well out of date so i guess it must've stopped syncing around June - July.
is there any way of getting into the phones memory without actually booting up completely?
(A friends PC had a recovery feature that just replaced os leaving all setting etc intact is there a way to maybe slim down a rom to do that?)
2urtle said:
Thaks for the reply
I've just checked and the calendar appears to be there but no Contacts so i guess its not backed up
Is there a way to access that on the phone?
also does it matter which RUU i use as long as it from my provider? (e.g I don't have to match the original rom and radio?) I could get the newest availible?
Update the calendar that was synced to google was well out of date so i guess it must've stopped syncing around June - July.
is there any way of getting into the phones memory without actually booting up completely?
(A friends PC had a recovery feature that just replaced os leaving all setting etc intact is there a way to maybe slim down a rom to do that?)
Click to expand...
Click to collapse
The RUU you use must be either the same age/ software as your phone or newer.
As fair as I know there isn't a way to get any data from your phone, specially considering you're not rooted or S-OFF

[Q] How to unroot and S-ON DHD without using USB?

I have a problem. USB port in my DHD is down (neither charges nor connects to PC) and there's also a problem with the screen, so I have to send it to warranty service. It's rooted, S-OFF and custom ROM installed. How can I bring it back to official software without using USB?
http://forum.xda-developers.com/showthread.php?t=857537
To go back to S-ON:•Flash stock ROM (RUU, not over 1.7)
•Temproot using Visionary
•Use my tool, do Stock CID and S-ON (enter brand CID if you had a branded device, see second post)
•Enjoy your factory-state phone
http://forum.xda-developers.com/showthread.php?t=1151683
giannis-21 said:
http://forum.xda-developers.com/showthread.php?t=857537
To go back to S-ON:•Flash stock ROM (RUU, not over 1.7)
•Temproot using Visionary
•Use my tool, do Stock CID and S-ON (enter brand CID if you had a branded device, see second post)
•Enjoy your factory-state phone
http://forum.xda-developers.com/showthread.php?t=1151683
Click to expand...
Click to collapse
Thanks for reply, but am I right that the tool from first link requires to connect DHD to PC with USB cable? As I wrote USB in my DHD is down so I'm looking for a method which uses only SD card without USB connection.
Don't think that's possible. One thing you can try is the PDxxIMG.zip method of flashing stock ROM through bootloader (search). I really don't know if that'll restore the bootloader to stock though. Put the zip in the root of your SD card through a card reader. Your problem is clearly hardware only though, so worst case, I guess you can try to give it for service and claim warranty on grounds that it is an obvious hardware fault that cannot possibly have been caused by any software changes you made.
I also found this method: http://forum.xda-developers.com/showthread.php?t=1208507
It's made for Inspire 4G, if it worked for DHD I would use it and then flash RUU for DHD with SD card, but I'm not sure if flashing Inspire 4G ROM will be safe for my DHD.
Cossack_PL said:
I have a problem. USB port in my DHD is down (neither charges nor connects to PC) and there's also a problem with the screen, so I have to send it to warranty service. It's rooted, S-OFF and custom ROM installed. How can I bring it back to official software without using USB?
Click to expand...
Click to collapse
as shashank said above u can use pd98img.zip to restore to stock but s-on i dont think its possible but u never lnow
I know about it, my main concern now is whether flashing Inspire 4G RUU will break my DHD or not. If not, this would be way to restore S-ON.
I wouldn't try it. The hboots are different and can mess your phone up good. Also the Inspire has different hardware (Atmel screen; DHD uses Sharp I think). So I don't think a stock Inspire RUU will work.
Sent from my Desire HD using xda premium

Categories

Resources