I just got my Droid. It has not been activated, but thinks it is because my friend that I bought it from has switched to Sprint, and his billing cycle has not ended yet. I called verizon and they say I can activated the phone on Wednesday. Anyway, my phone is always roaming now. I know for sure I'm in Verizon territory, because my current phone, an ENV3 works fine and doesn't roam. Do you think that the kind of in limbo activation is causing it to roam constantly?
Try dialing *228 and pressing 1 to see if it will activate the phone. If you get an error saying they are unable to activate, try redialing and pressing 2 to update the PRL. Something may have gotten messed up when they switched the accounts and this will update the phones preferred roaming list which may possibly resolve the issue, but not always. If neither of these fix the issue, just call Verizon and tell them the situation.
I already talked to Verizon, as I said. They determined that since a billing cycle has not passed since he switched off of verizon, and his account will be cancelled on 4/20, freeing up the phone. It will no longer be attached to the account but no longer on a plan after that. I am only wondering if this state of being attached to the account but not a plan, so unactivatable could cause the phone to be always roaming. I am going to the mall where there is a Verizon store, and I will also ask them there.
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Just wanted to vent a bit.
My wife's Epic 4G activated on Straight Talk just fine, in their Bring-Your-Own-Device program. Only had to call tech support once or twice, but it activated the same day.
My Galaxy S3, on the other hand.... Ho Lee Shiiiiit. It passed the ESN checker just fine, everything indicated it should work. But the auto activation failed, and I had to call support. Support can't figure it out, they try to pass the buck to Sprint. They first said my ESN is stolen -- called Sprint, and it's not stolen. Then they said my Sprint account is still active and attached to the phone -- called Sprint, and the account is not active. Then they said my old Sprint phone number is not expired, it's attached to this ESN and they can't create a new phone number -- called Sprint, and they're like "it's your phone, do what you want with it, but it's not guaranteed to work on other providers" (especially if they are clueless imbeciles!). Each time, straight talk gave me a direct phone number to their support, and they said they need another 24 hours. After a few days I had enough, and demanded a refund.
I signed up on Ting's website, and in 5 minutes my phone was activated. No support calls, no nothing. Fully automated and it worked the first time. Wish I tried Ting first. I'm switching my wife's phone over when her ST minutes run out.
Woke up this morning and have not been able to access the T-Mobile network. No changes have been made that should have impacted the ability to connect. Greatly apprecaite any help.
If you made no changes then it's either your phone or the TMO system.
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Well first, obviously, did you try rebooting your phone? Push into Airplane Mode and back?
Second, how is it not connecting to the T-Mobile network? No data connections? Or voice calls? Not connecting to the network at all?
Did you check your APN?
Can't really offer help if there is no accurate description of the problem at hand.
And finally, if you can gain access to post on XDA, why not contact T-Mobile themselves? As I'm pretty sure they can help you far better than many of us here with this issue of network connectivity. :silly:
Just sayin'.
I have the same issue. After a few days of getting brand new phone the data connection is messed up
Thinking of returning and getting S5
Call tmobile and have them refresh you problem solved
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
twiifm said:
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
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Call up 611 on the phone (if possible) and say "Clear Location", that automatically clears out your phone connections and details (not your personal data) and resets the connections with the towers/antennas. You might need to speak with a rep or tech support to get that request, but they always do it if asked.
If you can't use the phone in question, call from another phone using 1-877-453-1304 and just give them your T-Mobile phone number in question and request the same.
Clear Location updates where your phone is being used and has it renegotiate its protocols, handshakes and talk, it essentially has your phone act like when it first booted up out of the box and was activated with T-Mobile.
I don't understand how the T-Mobile store didn't just perform that request/task with you when you were there....
They did do that and it worked in the store. But problem resumed when i got home
twiifm said:
They did do that and it worked in the store. But problem resumed when i got home
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I would try the Clear Location again, just to see if it would fix it, if it doesn't, I would ask for a device swap in store to see if it works and holds.
It might be your account provisioning, but it was working fine then didn't, so it's most likely on T-Mobile's side. You can wait it out and when and if it works again, call up and request a credit to your account for the loss of service.
It seems to be your data isn't working at all but voice is, so you can check your Mobile settings and see if the APN is set to fast.t-mobile.com with IPv6.
Im going back today and swap for new phone. Im not sure if it was always working. Sometimes it works and sometimes it doesn't
When i first got the phone i went straight home and used wifi. I only noticed it 3 days later when i was outside. It was after that, that I started monitoring the problem
I get the 4G icons but little data coming thru
Yeah, I would try a device swap and see if that corrects the issue, since it seems the data reset isn't.
BTW, the 4G icon is for 3G+ (HSPA), which is slower than the actual LTE speeds. If you get LTE speeds, the phone will display "4G LTE."
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
twiifm said:
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
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That's good to hear that you finally got it to work fine.
Also, in regards to the restocking fee, it is waived if the device is defective. They should not be charging it when the device is broken, defective or not working as it should. The restocking fee is for those who just don't like their device and want to swap out for another one.
You might have to fight with them about it a bit, but no restocking fees on defective devices.
Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.
Just popped the sim card out of my moto X, and into the 5x. Worked without any hassle. Didn't have to call them or anything.
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I used a sim that I cut to micro sim, then to a nano sim when I got the phone but I didn't get LTE since its an old sim. Went to the store and got a nano sim, activated it over the phone and gave them the imei worked fine. This was the first weekend when phones were shipping.
https://www.reddit.com/r/nexus5x/co...esnt_work_with_att_lte_bands/?sort=confidence
This should help. In particular the comments.
Sent from my Nexus 5X using XDA Free mobile app
I have lte and service but the representative told me that it will probably go away until they fix the "name". She said my data plan would have to change from " iPhone data plan" to "Smartphone Data plan"
Sent from my Nexus 5X using Tapatalk
LR07 said:
Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.
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I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.
banksc said:
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.
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I got it resolved. When i went in the store, the rep told me that my unlimited data plan had been taken off. He put it back on and everything was working. At&t is on some bullsh*t! Must be mad, Google is selling it unlocked
I had no problems when I walked in to the AT&T store (not authorized retailer, actual AT&T owned).
I told the rep that I needed to switch phones. Handed him my new Nexus 5X, commented it needed a nano sim, he grabbed one, scanned the barcode on the back of the phone, waited for his system to update, popped in new sim and within a few seconds the "LTE" came up and he said when it finished (initial) booting I would be good to go, I could hang out until then or leave if I needed to. He was correct. When I look online at my AT&T account my phone shows as an unknown device. - wait, just logged in to double check the terminology, it now is back to showing my old Galaxy S4.... that's strange. I clicked "manage my device" and it comes up with no phone image and just says "DEVICE". Either way, just go get a new SIM, they will scan the code and it will be golden.
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
joeyx2 said:
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
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A couple years back we had problems with my daughter not being able to send or receive text messages and after endless efforts on the phone and going to the phone store where they suggest a new phone we looked on her Verizon account and she had some restrictions on there somehow for sending text messages. Long story short look at your account with Verizon and look at every single little nitty-gritty detailed setting - there might be something on your phone line or both phone lines that disallow 4g? Have the store try a different SIM card - NOT ON YOUR ACCOUNT, BUT A DIFFERENT ACCOUNY - and if the 4G works fine on the phone with a different sim card with a different phone number and account then the problem is with the carrier account you have...
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I went through everything and didn't see nothing. As soon as I returned the phones and went back to my note 8 without making changes to my account everything worked like it was supposed to again.
RE: 4G Connection Issues with Note 10+ 5G
Hello,
I had the same phone with the same issue and am on the phone with Verizon Wireless now. We found that the 5G version will not read the 4G signal like it is supposed for some reason. So if you are not in a 5G area the data will not work. I just switched to the non-5G version of the Note 10+. We found this out by switching my plan to one that did not have 5G attached and everything worked just fine until we switched it back to the plan with 5G attached.
I'm looking to get a Note 10+ phone that can be bootloader unlocked & rooted, but I'm tied to Verizon.
Anyone using either the N976F or N975F on VZW? Any issues or tricks in order to get them to accept something other than the "V" variant that is locked down and may never have root?
Trying to figure out which of these 3 Note 10+ phone variants to go with:
N975F
N976F
N9750/DS
TIA.
UPDATE: Not officially, but it seems possible. Keep reading below for my experience...
I'm on the n9750 on Verizon and it seems to be working well. I just got it so I haven't got to fully test quite yet.
Just for reference, I wanted to post this for others since I wasn't able to find true compatibility details other than VZW's ironfisted "certified" devices (ie the locked SM-N975U):
I recently purchased a Samsung Note 10+ (SM-N975F/DS) international variant online, and was able to get successfully attached to my VZW account. I have a grandfathered unlimited data plan, and was replacing an existing phone on my account.
Here's how it went down:
Initially when I tried to activate and attach the N10+ to my account via VZW website, it told me the phone couldn't be registered on their network.
Took my phone to a local VZW store.
Told the rep I bought a new phone and needed it attached to my account.
He validated my account details (he never asked for the IMEI of my new phone) & grabbed a new sim card, did his thing on the VZW tablet terminal and then popped the sim into my new phone.
At this point, the LTE data worked almost immediately, however the voice calling didn't work. Test calls just failed and quickly exited the phone app saying call failed/ended.
He said wait a couple minutes, sometimes it takes a bit, so we did. I think we also rebooted too. He was checking various things on my phone and the account.
He noticed that the VZW system said my phone couldn't be used on their network, but said there was something he could try...
He took the sim out of my phone and popped it into his already activated VZW phone. After a maybe 30 seconds, he made a test voice call, and it worked (my sim, his phone)
Then we swapped my newly activated sim back into my new phone and after about 30 seconds, I had both LTE data (as before) and now also had voice calling. A quick test call from my phone confirmed and I was good to go!
Obviously, YMMV, but it can be done, you just might need to find a VZW rep that is helpful and willing to go the extra mile to get the international version (SM-N975F/DS) activated onto the Verizon network.