[Q] Contact linking incorrectly - EVO 4G Q&A, Help & Troubleshooting

Has anyone ever had the problem of contacts not showing up because they are linked together with another random contact? This seems to happen from time to time when I switch roms and the phone performs a sync. I have to go through each contact and see why is linked and hidden from showing up. I can't figure out why or how to easily fix.

The only thing I can think of is if you changed the contacts's name/number in the past, and it didn't sync then, but I'm not familiar with this issue...you can export them to your sd, clear your google contacts, the import from the sd card and re-sync...that might help.

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Help understanding phonebook!

First of all, hopefully people will forgive me for not putting this with the other person's issues with the phone book as mine are slilghtly different.
Basically, I'm not understanding what is going on in my phonebook. Previously I was thinking that my Desire was syncing with All Contacts. But that's not what it's doing. Well, at least not only what it's doing. These are some of the issues that I'm having and I can't explain.
When I tap People - Menu - View, is shows "Google (781)" with "show auto GMail contacts" unchecked. However I have 339 entries in my GMail account for My Contacts and 653 All Contacts. I don't understand the difference.
When I have an unknown number contact me, and I add them to a known contact, "Jo Bloggs" say, when typing in "j - o - ..." I can have up to 3 entried pop up of Jo Bloggs. But then when I go to my People's list, I only see one entry. And in my All Contacts list, I only have one entry.
When I go to add an unknown contact to a known contact, in the list that pops up of (I'm assuming) all my contacts, there are contacts there that I do not see in my People list. I have unchecked "show auto GMail contact" so what is happening?
Can anyone PLEASE explain some of this. I'm trying to clear up my phone book and remove these duplicates and dead weight that I can't always see. It's obviously not simply a problem of syncing All Contacts when you don't want to.
Has anyone noticed any strange behaviour in their People's list???
I also find the phone book confusing along with the texting
I don't know if it is just me not use to smart phones
my last phone was the Sony Ericsson C 902
Did you sync with face book too? As that will added any contacts from their that have phone numbers.
I do not use anything like facebook
so no i did not
Nope. Haven't synced any social networking site at all.
I like to try and get one set sorted at a time. I have another account synced up for the calendar (not contacts). However they share exactly the same contacts so that wouldn't account for the mess of some contacts having no links, some having up to 3 that aren't duplicates. Not that I can find where these contacts came from anyway!
Why dont you copy the numbers you have from your old phone to the SIM card, .. and then import those contacts from SIM card to the Desire (if thats possible). try this before syncing with Gmail and see how it works
sorry to hijack thread but when you have an incoming call and you have a photo attached is it quite blurry or clear?
My sim card, and I think the sim cards of many other people, does not support multiple entries under one name. Nor does it support the amount of contacts I have in my GMail. Actually, I don't even think it supports the amount of information that can be held in phone storage/online accounts (stuff like addresses, birthdays etc)
Cleargrey said:
My sim card, and I think the sim cards of many other people, does not support multiple entries under one name. Nor does it support the amount of contacts I have in my GMail. Actually, I don't even think it supports the amount of information that can be held in phone storage/online accounts (stuff like addresses, birthdays etc)
Click to expand...
Click to collapse
yeah i know, it has very limited functionality, .. but if you got a correct name and phone number in your phone book, than you can sync the rest from Gmail if am not mistaken, this might help in having multiple accounts and such
now this is odd. I'm finding that every test contact I put in the phone, is not getting updated online. More than that, when it syncs, it deletes the contact.
I just tried:
1a Testgeneralgoogle
1a Test
and a third one I can't remember.
They just seemed to replace the former, then get deleted altogether.
But when I added "1a Testonline" to my online account, it appears on my phone.
Am I really the only person who is having this behaviour on their phone??? Is it simply a setting I'm missing?
Can someone try to add a test contact on their phone and see if their GMail contacts are updated properly, please.
(P.S. I should mention that I updated the number of a contact from my Desire, which showed up online. Then I updated their birthday at a separate time which didn't show up online and was reset to the incorrect date I had online.)
I'm getting my phone next week and I have a couple of questions about the phonebook too:
1/ I listed all my current contacts in GMail. So when I enter my GMail address on the phone, will it add them right away?
2/ If I enter my Facebook details and want to browse Facebook pics through the photos app, is it also gonna import my FB contacts? (I don't want it to)
Thanks!
@Ghisy. 1. Yes. 2. Haven't tried it.
I'm getting somewhere with finding out about the syncing issues I'm having. At least a little step. I've just found out that if I create a contact on the phone, and put in a birthdate, it won't appear in my online contacts when the phone syncs and it will get deleted when the phone does update. If there is no birthday, it syncs fine.
Kinda.
I'm finding that businesses are 50:50 when it comes to syncing. Some businesses are even not in my onine account anywhere and yet they're on my phone. And I have no idea where they came from but they are businesses that I have stored their details in the past.
This is almost seeming like a GMail issue as the phone can't make up contacts that I coincidently have used before.
Again, people are welcome to try at least to change a birthday or sync a new contact with a birthday and share what happens. I'd like to go to HTC saying the sync is not working fully, and it's happening to more than just me. If it's true of course.
I also seem to have some trouble wrapping my head around the phonebook (it shouldn't be that difficult should it?) After having read around on the forums I went to my google account and spent a while typing in my contacts which have synced fine as far as I can see.
I've set it under People to show only gmail contacts (and not sim)...but when I hit the "Phone" on the homepage it still shows my sim contacts...any way in changing this to show only gmail contacts? I'm a bit OCD-ish when it comes to this stuff. I like everything nice and neat
From what I've seen on my own, when you go into People - Menu - View, you can select which set of contacts to view. On mine at least, this config works for when tapping Phone and I don't see the other contacts.
Another aparent issue, I've just realised that I don't think there is a way to copy a phone contact to the synced (in my case Google) account. And on top of that, contacts that are sent via vcard, are sent to the phone. You don't seem to get an option.
But as always, I'm still trying to learn so I'm up for someone telling me I'm wrong.
anyone got an idea how to get rid of all the facebook contact/numbers that come up using phone function ? cuz i dont have in my contacts most of the people i have on facebook so its slightly annoying having to scroll through all of them
Cleargrey said:
From what I've seen on my own, when you go into People - Menu - View, you can select which set of contacts to view. On mine at least, this config works for when tapping Phone and I don't see the other contacts.
Another aparent issue, I've just realised that I don't think there is a way to copy a phone contact to the synced (in my case Google) account. And on top of that, contacts that are sent via vcard, are sent to the phone. You don't seem to get an option.
But as always, I'm still trying to learn so I'm up for someone telling me I'm wrong.
Click to expand...
Click to collapse
Yeah I've changed my "People" view to show only google contacts. Just weird that when I go to "Phone" all my sim contacts still show as well as the google ones. I want to keep my contacts on my sim...just want to hide them from view. Hmm more investigating required...
When you ad a new contact, you have to select "contact type" -> "Google" instead of "Phone", if you want the contact to be synchronized with you google contacts.
Argh! This is really annoying me now though -
I've updated my google account with all my contacts from my sim.
The on the phone have gone to People --> Menu --> View --> Google contacts
And that lets me just see my Google contacts in people view (great)
BUT when I hit "Phone" it shows both sim AND google contacts - is there an extra setting that I'm unaware of in the "Phone" section of the phone?
All my previous phones had an option to show only sim or only phone contacts but just can't find it on the Desire...I want to try and avoid deleting the contacts off my sim as I'd like to have a back up.
The only way I can see myself out of this is by exporting onto the memory card and then manually deleting all my sim contacts...which seems a bit of a long way round it. Does anyone else have any other suggestions? Or indeed does anyone else have this same problem?
If it helps, I bought this from CPW PAYG and using my o2 simplicity sim in it.
Thanks!
Do yourself a favour,
Log into google on your pc, and go to contacts, and put ALL your contacts in there.
Then delete them off the phones sim.
It may sound long winded, but once you get the hang off everything being in the cloud, the phone works very well.
All my contacts now have pictures, birthdays, email address's etc on google.com.
And they all automatically appear in my phone, my calender syncs, all my contacts birthdays appear on my phones calender etc,
Fon22
Fon22 said:
Do yourself a favour,
Log into google on your pc, and go to contacts, and put ALL your contacts in there.
Then delete them off the phones sim.
It may sound long winded, but once you get the hang off everything being in the cloud, the phone works very well.
All my contacts now have pictures, birthdays, email address's etc on google.com.
And they all automatically appear in my phone, my calender syncs, all my contacts birthdays appear on my phones calender etc,
Fon22
Click to expand...
Click to collapse
Yep I should just do that - just wanted to see if there were any other options before . I'm guessing that it works both ways - when i add contacts on my phone it'll sync with my google account and add them on there as well right?

Problem with Google contacts

Last night i decided to sort out my google contacts because the ones in the phone were well sorted but the ones in my gmail account weren't. So I exported the contacts to the SD card then i transfered them to my PC and replaced the ones on GMail with them. I made some changes and on GMail and then exported the new contacts to the PC then SD card and then deleted and replaced the ones on the phone. Now both the phone and the Gmail account have the same info on them. After awhile i made a few minor changes to the contacts on Gmail and since then it won't sync with my phone contacs anymore.
In theory i could retry the above process but that would be a temporary fix until i need to change or add something on either the Gmail account or the phone. What can i do to make google contacts sync to my phone? (BTW, I have a stock HTC Desire 2.2 Froyo with the latest OTA update and i'm running Windows 7 on my PC)
Were your Gmail contacts syncing with the phone previously? The default behavior is for changes you make in the browser to appear on the phone right away. This can be toggled on/off by going to Menu/Settings/Accounts and sync and touching "Auto-sync". Check that first, and "Background data" above it are both checked. You will see your active accounts below those two things under "Manage Accounts". If the two boxes above are checked and your Gmail account is listed below, then I'm out of ideas.
I have the same problem - but it seems that I have misunderstud the greatnes of google contacts???
Because it works for me to sync my Desire with the changes I make in my google contacts ON MY COMPUTER - however (and this is what I thought was the cool bit with google contacts...) I cannot sync my contacts on my gmail (on the computer) with my Desire when I ex create a new contact ON MY DESIRE...
Any solutions, missing settings...???
Push contact info from phone to Google
foxhunter123,
When I go to save a new contact on my phone, I usually start at the call history. Let's assume you dialed a new number for someone and now you want to save that number you just called as a new contact.
Touch the plus sign next to the number in your call history. You should get prompt to "Save to People" with options to create a new contact or save to an existing one.
Choose the option you want, then the next window asks you what type of contact. Google, SIM, or Phone. Choose Google and then input whatever other info you want, like their name, etc. Note that if you sync the phone with more than one Google account, they will all appear here, and you need to pick the right one.
Once you save it, it should sync that info to your Google contacts you see on your computer. In other words, the phone will push the new contact info to Google, instead of the other way around.
There are probably several different ways of doing this, but this way works just fine for me. I have an unrooted Desire running the latest stock ROM with all the updates current. If you try this and it does not work, you might be better off rooting and trying out a different ROM, or trying a factory reset.
Double check your settings I mention in the second post, and try the above steps. Good luck and post here again if you are not successful.
Hello
And thank you very very much for trying to help me!
I just cannot get it to work... :-(
I have just exported my contacts from my gmail on my computer using the vcard format (the only format I can find on my Desire when importing?) and then I deleted all my contacts on my Desire and then imported the vcard file so that both the gmailcontacts on my computer gmail and the desire is identical.
But I just cannot get new contacts to apear in my pc-gmail when I add them on the Desire!!!
When I go to settings, acounts and syncronization, everything is tjecked and when I press my google acount it's also tjecked in all 3 options.
However - and this is perhaps the problem... - the date of my syncronizecantacts is wrong - it says 21/112010 but both gmail and calender has the current date...
Is there something that can block the sync of contacts?
I have previosly used HTC sync but that was when I tried to sync my contacts to my pc's outlook and since I'm now 100 % google I don't use it anymore...
I really hope you (or somebody else) can help me... ;-)
Oh and Happy New Year
My google contact sync stopped working a few weeks ago. The last time this happened it was down to a facebook issue. However this time I ignored the problem and use MyPhoneExplorer (free) to sync contacts between Android and PC.
Well I'm out of ideas. At this point, you should try doing a factory reset to see if that fixes it. If not, root and try a different ROM. If the phone is still under warranty you could also try returning or exchanging it.
Well... I took the big step and made a factory reset and now everything just works perfect!
And I now can see why the android system is so great!
A thing to remark though is, that it's a know issue that you have to have a google acount BEFORE you start up the Desire the first time, but I think that it's also safe to say that you also have to have your contacts stored as google contacts before you start up the Desire for the first time!(?)
I also thought that I had to import my contacts to my Desire wich isn't the case since they now come automatically from my Gmail (Googlecontacts on my pc/the internet) to my Desire... ;-)
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
My biggest problem now is that I have to start all over in Angry Birds and seasons... Or is there a way to restore my levels completed in the games?
Foxhunter123 said:
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
Click to expand...
Click to collapse
That sounds like the Contacts memory leak problem.
See:
http://androidforums.com/htc-desire/127440-internal-memory-again.html
Next time, before doing a factory reset, try clearing data for both Contacts and Contacts Storage from the Application Manager. The Google sync should kick in shortly after and put everything back on your phone from your Google account.

help with contacts its gone stupid

Hi i have the htc desire and of course i have tried different roms lol.
My contacts seem to have become really messed up for some reason and i am looking for a way to fix it by starting afresh.
My contacts are synced to the google account but when i resync them back to my phone i seem to have 3 or 4 for each contact, this shows its self in the link thing where you can link a contact to facebook account.....the contacts are also linked to google contacts that are the same.
Is there a way i can remove them all from my handset and also from google and start over ... if so how....even if this means i have to manually type them all in again.
I have backed them up to the sd card by exporting them as a file but i think these may also hold the problem of the linked contacts too.
So what would be the best way to sratr over again ?
Thanks
Have you gone into... people then menu then view, to tick or untick the ones you want to show
You can merge duplicated gmails contacts. Go to
http://www.google.com/contacts

Contact Sync Help

My sister has a business and she uses her EVO as a business phone, she has around 7,000 contacts saved in the phone, The problem is now that it is messing up the phones memory taking 218 MB of Space. I understand How to Import/Export contacts to gmail via .VCF file but the contacts are just copied and put on the gmail account and remain on the phone. When I go to settings, Accounts and sync. I tap the sync button but nothing really happens and the date remains the same. I dont know how to remove the contacts from the phones memory and keep them only on gmail. Im afraid if I start randomly deleting I may lose 7,000+ contacts and You guys would be reading my obituary. What do you recommend I do? Thanks!
Some brief googling, it woud seem you have to manually add them one by one into gmail via a computer (Easiest method of this mundane method, irony?) and then sync your contacts to the phone via your google account. This way when you switch phone just add google account and BAM, all contacts. I'll look for an easier way.
Click to expand...
Click to collapse
Further googling, I found this. Idk if you've tried this, seeing as you mentioned VCF, but give this a whirl.
First you will want to transfer your old contacts off your phone
To export contacts to an SD card:
SDcard must be inserted and "mounted".
From the home screen, touch Contacts
Touch the Menu Key, press More
Touch Import/Export
Touch Export to SD card
Handset will confirm VCF filename.
Contacts will be located in the root directory on your sdcard as a .vcf file.
Now, plug your phone into your computer, and mount it as a disk drive. Next you need to import these contacts to Google Contacts
https://mail.google.com/support/bin/answer.py?answer=14024
Also, verify in gmail that the contacts are indeed there. IF in fact they are all indeed there, it is safe to delete them as they will be in google. I think that even though they are backed up, since they are on the phone already, gmail wont sync twice.... But I've always synced to gmail instead of phone so, I wouldn't really know much on the subject. Sorry, Hope this helps though
Edits: Further Digging yields results
You got it, back up online through gmail and save the file to a conputer, that is 2 safe places.
Done, move on.
Sent from my PC36100 using XDA App

Sync Device Contacts To Google?

New question: How do I sync contacts stored on the device to Google? When creating a brand new contact on the phone it asks where you want to save it, but for contacts that are imported via Bluetooth you have no choice as to where they are saved. Thus, I have contacts on the device I want uploaded to Google and can't figure out how to do that.
--Original Post--
Ok, this is a silly question. I have a second S4 which is for work. I have a gmail account specifically for that device (Google Apps corporate stuff as seen HERE), it syncs with my office outlook, etc. That said, I have a number of contacts on my personal S4 which I had been using until I got the company S4 which I want to now send to the work S4 so I can delete them from my personal S4.
Now then, what I want to happen is to be able to send the contact, have it upload to Google, and be done (thus also syncing with my Outlook in my office, etc). What I tried was to open contacts, menu/import/export/share namecard via/Bluetooth and sent them via Bluetooth. That worked, they show up in my contact list just fine, and they are stored on the device. Problem is, they don't seem to upload to Google.
Once (if?) they do, I want to be able to delete them from the device so they are ONLY stored on Google. Will deleting them from the device also delete them from Google again? How would I resolve this conflict if so? I don't want to sit and manually type all these contacts out into Google via web browser (or the phone) to have them sync down to the phone. One would think there would be another way...
Silly questions, I know. But hey, maybe someone has done this before.
I don't exactly remember where it is but if you're using the stock rom if you go to settings (don't know where it really is) there's some feature that allow you to do that, contacts msgs etc.. Its not group play but it's similar to it.. If you're using the stock rom then look for it kuz that's one of the things I first saw when I got the s4...
Sent from my SGH-M919 using XDA Premium 4 mobile app
Ok, so I ended up just sending all the contacts via Bluetooth since I needed them. That works fine, however they still haven't uploaded to Google. Web searching reveals lots of people with this issue.
New question: How do you force sync contacts stored on the device to Google?
02CWRX said:
Ok, so I ended up just sending all the contacts via Bluetooth since I needed them. That works fine, however they still haven't uploaded to Google. Web searching reveals lots of people with this issue.
New question: How do you force sync contacts stored on the device to Google?
Click to expand...
Click to collapse
Settings->Accounts->Google->your account->Sync now should work.
It doesn't.
To the top, still looking for an answer here.
Try this
Select all the contacts that's on device and export it to sd card.
Now chose import from sd card and select which gmail account to import to.
The phone will scan the sd card and should pick up the file you exported earlier.
Edit: I just make up a bunch of contacts and save it to my device. Did the export to sd and import to my gmail account and it sync.
baseballfanz said:
Try this
Select all the contacts that's on device and export it to sd card.
Now chose import from sd card and select which gmail account to import to.
The phone will scan the sd card and should pick up the file you exported earlier.
Edit: I just make up a bunch of contacts and save it to my device. Did the export to sd and import to my gmail account and it sync.
Click to expand...
Click to collapse
You're a genius. Since this is a work phone and didn't come with one, I had no SD card in it and obviously didn't want to spend my own money on one for it, thus the export to SD wasn't an option listed. I took the old SD card from my Sensation 4G, did as you suggested, and it worked. Thanks so much!
The only downside was that since I had so many contacts, I got a couple errors that I was trying to do too many at once. Hopefully it all panned out, I will be able to check Monday at the office. I am hoping the new contacts added here will sync down to my Outlook at work, but I think they will.
Thanks again!
EDIT: Everything worked fine. Thanks again!

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