Related
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
Click to expand...
Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
Click to expand...
Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
Click to expand...
Click to collapse
Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
What should I do??? I don't have warranty but could I take it to T-mobile or somethin?
Does the backlight turn on with a black screen or does the screen not even power on at all? If you rooted it then you technically voided your warranty. Unless you can find a way to unroot your phone.
However, if the screen really isn't working then tmobile probably won't be able to tell, they'll just give you a new one. Its worth a shot.
Sent from my T-Mobile myTouch 3G Slide
MusicMan374 said:
Does the backlight turn on with a black screen or does the screen not even power on at all? If you rooted it then you technically voided your warranty. Unless you can find a way to unroot your phone.
However, if the screen really isn't working then tmobile probably won't be able to tell, they'll just give you a new one. Its worth a shot.
Sent from my T-Mobile myTouch 3G Slide
Click to expand...
Click to collapse
The screen doesn't power on at all XO, only the front lights and the vibration turn on when the power button is pressed.
agentg1001 said:
The screen doesn't power on at all XO, only the front lights and the vibration turn on when the power button is pressed.
Click to expand...
Click to collapse
My guess with my limited knowledge on how the Slide is actually built on the inside would be that a connector became loose or broken or something, but it could be numerous things.
Anyway, if it doesn't turn on at all, chances are T-mobile won't think twice about it and just send you a new one, as long as you are within the one year warranty period. If they figure out that you voided your warranty they won't charge you for it unless you authorize them to, so it's worth a shot, you've got nothing to lose since your phone doesn't work anyway at the moment. I would just send it in if I were you.
MusicMan374 said:
My guess with my limited knowledge on how the Slide is actually built on the inside would be that a connector became loose or broken or something, but it could be numerous things.
Anyway, if it doesn't turn on at all, chances are T-mobile won't think twice about it and just send you a new one, as long as you are within the one year warranty period. If they figure out that you voided your warranty they won't charge you for it unless you authorize them to, so it's worth a shot, you've got nothing to lose since your phone doesn't work anyway at the moment. I would just send it in if I were you.
Click to expand...
Click to collapse
Yea the same thing happened to my htc shadow a long time ago haha, never happened to my kaiser. hmm i guess its just a slider phone problem, but yea ill give it a shot maybe 2morrow or the weekend, ill post back
MusicMan374 said:
My guess with my limited knowledge on how the Slide is actually built on the inside would be that a connector became loose or broken or something, but it could be numerous things.
Anyway, if it doesn't turn on at all, chances are T-mobile won't think twice about it and just send you a new one, as long as you are within the one year warranty period. If they figure out that you voided your warranty they won't charge you for it unless you authorize them to, so it's worth a shot, you've got nothing to lose since your phone doesn't work anyway at the moment. I would just send it in if I were you.
Click to expand...
Click to collapse
Thanks I just got my replacement today oh and i just finished rooting it
agentg1001 said:
Thanks I just got my replacement today oh and i just finished rooting it
Click to expand...
Click to collapse
Nice! Glad I could help
Sent from my T-Mobile myTouch 3G Slide
I'm going today to the Sprint store for a repair on my Evo. Do I need to unroot my phone? I'm paying for the repair since I don't have a warranty. What do you think? or should i just flash the stock Rom?
just flash a stock look, if the repair is software related then un-root
i would fro sure un-root it, most techs look and check if it has been rooted, and some will not work on it if it has been rooted. if it's softwear you will be waisting your $35 bucks if you take it in rooted
Yep. Unroot is always needed. Also take out your SD card. Some will check that for signs of rooting. Such as busybox.
Yeah, definitely wise to unroot it. Very easy and quick process to do it again once it's repaired anyway.
I'm sure glad there's a store near me where the tech has his phone rooted and also one roots other people's phones sometimes, so he's clearly cool with it!
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
scottspa74 said:
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I have never had a problem bring my phones in rooted either. I do flash a stock image though, like you said "at least make it look stock". I think it depends on the techs in the store. Most are cool and are rooted themselves!
Offical policy from Sprint, as of last week, is to work on rooted phones now. Does not matter if a device is rooted or not, continue work as you normally would and exchange if necessary.
It didn't matter beforehand. If the problem you're having is unrelated to root, such as hardware failure, then being rooted is a moot point.
Sprint techs weren't supposed to work on rooted device before. Lots did anyway. Last week they finally posted the offical methods and procedure document stating work on rooted devices is acceptable and continue as normal.
scottspa74 said:
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you get your screen replaced under regular warranty? I'd like to get mine replaced too since there are some uneven light spots, but I don't have the TEP plan.
dcfella said:
Did you get your screen replaced under regular warranty? I'd like to get mine replaced too since there are some uneven light spots, but I don't have the TEP plan.
Click to expand...
Click to collapse
Damn man, sorry so long. I never checked this thread back after posting.
I'm not sure, honestly. I have TEP, but don't know if it was necessary. In any case, it cost me nothing. First time they replaced it, they F'd it up, and the top 1/2' of the screen was non-responsive. when I broughtn it back in, I had them replace a bunch of the other hardware, as well. All free.
Where is this info about 'official policy', cuz that is awesome, that makes me love Sprint even more if true.
i would also like to see something official saying they work on rooted phones now. my evo overheats and restarts like crazy and i want to take it in but dont wanna have to re-root.
If it can at all be software related you def need to unroot. If your ROM/Kernel has even a remote chance of being the cause, I guarantee they will blame that.
It only takes like 10 min to unroot and less to root w/ unrevoked, esp if you already have the drivers.
I always unroot and take everything root related off my sd card (actually use a backup sd card), but they would catch me if they ever checked my purchased Market apps.
I just shattered and ruined the screen on my Evo 4G and I have no visual feedback from the screen, but the phone still boots up. I had it rooted (revolutionary) running CM7, and I want to turn S-ON and restore to stock before I take it in to Sprint. Any suggestions on what I should do?
Nubbleet said:
I just shattered and ruined the screen on my Evo 4G and I have no visual feedback from the screen, but the phone still boots up. I had it rooted (revolutionary) running CM7, and I want to turn S-ON and restore to stock before I take it in to Sprint. Any suggestions on what I should do?
Click to expand...
Click to collapse
you actually dont need to do that because sprint cant even tell that its rooted with the screen being shattered and all, but but if you need to watch this video on how to un-root the htc evo:
http://www.youtube.com/watch?v=QEvozdRUIVg
I can't use the screen, so I don't think that UnRoot method is possible because it looks like I need to set the phone to HTC Sync mode.
Any other suggestions anyone?
if theres no way for anybody to see the screen then sprint wont even know that its rooted, because when the get the phone, they look at it, then they check it the warnty is voided (in your case the cant tell) then they repair the phone and send it back, so you could just send it in as is
Yeah, they have to fix the screen to see if it's warranty is voided anyway, wouldn't it be odd if when they repaired it and booted up they discovered it was rooted, and then smashed your screen again and sent it back?
Ok, should I deal directly with the warranty company because they can send me one overnight, or should I take it to the sprint store and have them deal with it?
And also could someone post some screenshots of clockwork mod so I can try and blindly navigate through and make a nandroid?
Nubbleet said:
Ok, should I deal directly with the warranty company because they can send me one overnight, or should I take it to the sprint store and have them deal with it?
And also could someone post some screenshots of clockwork mod so I can try and blindly navigate through and make a nandroid?
Click to expand...
Click to collapse
You don't want to restore a nandroid from your old phone to your new phone. You can, but be sure to not restore wimax if it's a new phone. If you do without wimax then you might still have some problems.
If you used unrevoked to root it's pretty easy to unroot. You can always just flash a PC36IMG RUU and leave s-off so it's not obvious if they repair it. If you're going through insurance it'll be $100, so if you're paying that you don't need to unroot. Don't know if Sprint can or will do repairs or how much it costs.
If you have a broken screen, as long as debugging is on and it shows up under adb devices when using adb, try android screencast. Just Google it to find it or pm me for file.
Basically it will show you phones screen on your computer but debugging MUST be on and showing under adb devices for it to work.
Sent from my PC36100 using xda premium
Their policy is that if it's the end user's fault (you dropped it and broke the screen), they must charge the deductible. Pretty much all end user hardware problems trigger the 100 deductible.
Anyway, like others have said, they will receive the phone and replace it regardless because of the broken screen. However, if you're worried you could report it as lost (you still pay the 100 deductible) and wait for your replacement. I believe that may constitute as fraud though seeing as how you haven't lost your phone. The risk and choice falls on your hands.
Yea, if you are dealing with Asurion, no need to unroot, they don't care what you did to your phone, as long as you pay the deductible.
So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?
Return it.
If you read the camera thread, it becomes clear that people are returning their device multiple times and a number of them are getting a LITEON brand sensor that has a green tint.
danielhep said:
So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?
Click to expand...
Click to collapse
The process is really easy. I just got mine back on Wednesday. You won't get a refurb...you'll get your phone back. And, if you have any gaps or anything like that in the build of the phone, they'll be gone too. You won't have to return it multiple times if you go through HTC (using a Verizon exchange you might since they'll give you a refurb...maybe that's what this guy is talking about?) If you're s-off and unlocked, just relock and remain s-off.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
brholt6 said:
The process is really easy. I just got mine back on Wednesday. You won't get a refurb...you'll get your phone back. And, if you have any gaps or anything like that in the build of the phone, they'll be gone too. You won't have to return it multiple times if you go through HTC (using a Verizon exchange you might since they'll give you a refurb...maybe that's what this guy is talking about?) If you're s-off and unlocked, just relock and remain s-off.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The worry is that HTC will replace the camera with a bad sensor or something like the other guy said. I don't want to have a green tint on my camera after I get it back.
EtherealRemnant said:
Return it.
If you read the camera thread, it becomes clear that people are returning their device multiple times and a number of them are getting a LITEON brand sensor that has a green tint.
Click to expand...
Click to collapse
Could you point me towards this camera thread? Are you certain that the camera tint isn't that glitch that was fixed with the recent software update?
Device not rooted or hacked in any way. (It''s actually my girlfriend's phone)
danielhep said:
The worry is that HTC will replace the camera with a bad sensor or something like the other guy said. I don't want to have a green tint on my camera after I get it back.
Could you point me towards this camera thread? Are you certain that the camera tint isn't that glitch that was fixed with the recent software update?
Device not rooted or hacked in any way. (It''s actually my girlfriend's phone)
Click to expand...
Click to collapse
I definitely don't have any green tinting. From what I've seen, most people have been pleased with the results. I haven't seen the thread the other guy is talking about though. Here's a low light pic after repair.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Late to the party...
I'm having the same issue and I went onto HTC's site to start a live chat session to get some info on repair/replacement process, but the chat window doesn't work in Chrome, Firefox, or IE. I then tried to use the email support form and that failed in all browsers too. Can anyone help supply info as I would prefer not calling in?