I recently had to replace my Evo and when I go to replace my phone I see they take it out of a replacement box. I always hated liked the idea of a refurbished phone but I was desperate and hey if it works then what the hell. Its been 2 weeks and I've noticed problems with the screen response and sometimes losing control of it. for example i could be on Facebook and it will just start scrolling up and down rapidly I also have trouble moving from screen to screen having to make a slow full swipe or it wont work this also occurs unlocking the screen.A more common issue is when typing in portrait "i" and "n" don't work and I'm forced to switch to landscape. Although this happens frequently there is no way i can prove this to a Sprint store considering this happens randomly. Could i still ask for a replacement and what are chances i can get a NEW phone? Also is this a problem with the screen or one that can be solved?
Thank you in advance
I noticed times like that, also when I swyped it showed a very jagged line and wouldn't put the correct word down, I found that during those times I had it plugged into the charger, unplugged and it works fine, how to fix? I dunno, is yours caused by the charger too?
I've noticed my lockscreen issue is caused when charging and as for the keyboard no it happens randomly
I'd take it in, and try do perform actions and have it messed up. You can still express your disdain for the replacement.
Related
Recently, my touchscreen has been either registering random presses about 2/3 of the way up the screen, not registering touches at all, or registering double touches wherever I touch. Before I bring this in, any ideas on something to try? I cannot remember anything that would have caused it like drops or water damage.
Note: My phone is rooted, but I have tried different roms and kernels to make sure that wasn't the issue.
menu from the home screen...settings...language and keyboard...touch input...text input...calibration tool.
You can download Dotty from the market, not the game one. That will let you know exactly where the problem area(s) is(are). The right edge of my screen messed with me for some time before finally not working at all. It would cause all sorts of funky keyboard mistypes, repeated letters and such. Sent it to HTC last thursday, they replaced the screen and I should have it back by the 20th. Covered by warranty so no charge too! I believe my digitizer went bad?
Could also just be a widget causing the problem as I've heard they can somehow screw with the touch input. Faulty digitzers don't seem to be too common...
I should have mentioned that I did the screen calibration, but thanks for that tip. Well I used Dotty and Screen Test and they both confirmed the issue, so I sent it in. Thanks for the help.
Ok, I was having some software issues with my Tilt 2 (TP2) and I talked to Tech @ AT&T, cause I wanted to get it exchanged. So they had me go and check to see if my ROM was outdated, which it was. I bileive it was on 1.59-ish, and now its on the most current one direct from HTC's Support site. My main problem right now is that the phone is 99% unuseable at the moment. AT&T has already agreed to send a replacement after talking with them a few hours ago, but its going to take about a week to get here, and it'll most likely have the same ROM and the same problems, so here I am posting to let people know whats going on, and see if anyone else knows what causes this/has this issue.
Right now the phone is completely stock, only installed app is MS My Phone so I could sync my contacts. I can let the phone sit till the screen shuts off from idle, but if I need to turn on the screen once it turns off, it requires the battery to be taken out. Right now my phone is sitting in front of my keyboard, with its screen black and off, while the keyboard is lit up. Something to note - the keys on the bottom of the screen are NOT lit up. Pushing buttons on the keyboard does nothing. Caps Lock and FN do NOT light up their coresponding indicator lights. If I am lucky, I can get the phone to come out of this state by having someone call me, but aside from that, taking out the battery has been the only way to reset it. Only way to keep the screen from freezing is to constantly use the phone. Using the phone is slow as balls. I thought TF3D was slow, Sense is just as bad. It worked perfectly fine at first, right after it was updated, it was nice and fast, but now that its been used for a few hours, its sluggish.
Anyone ever had this issue with this ROM?
And does anyone know how to possibly fix this issue, or at least get it so the screen will show that its on? I can deal with it being slow, so long as I can use the screen
Thanks guys
null_x86 said:
Ok, I was having some software issues with my Tilt 2 (TP2) and I talked to Tech @ AT&T, cause I wanted to get it exchanged. So they had me go and check to see if my ROM was outdated, which it was. I bileive it was on 1.59-ish, and now its on the most current one direct from HTC's Support site. My main problem right now is that the phone is 99% unuseable at the moment. AT&T has already agreed to send a replacement after talking with them a few hours ago, but its going to take about a week to get here, and it'll most likely have the same ROM and the same problems, so here I am posting to let people know whats going on, and see if anyone else knows what causes this/has this issue.
Right now the phone is completely stock, only installed app is MS My Phone so I could sync my contacts. I can let the phone sit till the screen shuts off from idle, but if I need to turn on the screen once it turns off, it requires the battery to be taken out. Right now my phone is sitting in front of my keyboard, with its screen black and off, while the keyboard is lit up. Something to note - the keys on the bottom of the screen are NOT lit up. Pushing buttons on the keyboard does nothing. Caps Lock and FN do NOT light up their coresponding indicator lights. If I am lucky, I can get the phone to come out of this state by having someone call me, but aside from that, taking out the battery has been the only way to reset it. Only way to keep the screen from freezing is to constantly use the phone. Using the phone is slow as balls. I thought TF3D was slow, Sense is just as bad. It worked perfectly fine at first, right after it was updated, it was nice and fast, but now that its been used for a few hours, its sluggish.
Anyone ever had this issue with this ROM?
And does anyone know how to possibly fix this issue, or at least get it so the screen will show that its on? I can deal with it being slow, so long as I can use the screen
Thanks guys
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You already ruled out a software issue by flashing another stock ROM. This is something hardware related. Sense on the AT&T ROM is dreadfully slow. Use a custom ROM if you want the features of Sense, but in a faster iteration.
Ever since my phone came back from repair my touchscreen has been going crazy when I try browse through the internet. It starts typing on its on, selecting random links moving the page up and down and so on. Does anyone know what the issue could be? Its perfectly fine on everyting else only the browser and sometimes facebook app.
I contacted sony and they said send us the phone and we will update it but I can do that myself and dont wat to be without phone for another week.
Does it happen when charger (wall/USB) is plugged in? Few times when I had just my iPhone 4 wall adapter around I tried to use it with Arc, it did charge the phone but screen went totally crazy just like yours but it was everywhere not just the browser. Using the shipped adapter/cable theres no problem.
No phone is not plugged in. Its very starnge cause phone works perfectly but as soon as I want to browse the internet the screen starts acting up.
Just been playing around and the phone is completely fine wen its charging or the usb is connected. Anyone have any idea what could be causing this? I cant send it to sony since its bootloader unlocked.
I need a original wall adpter, I lose it
Sent from my LT15i using XDA App
I sometimes get a similar problem, but it's happening everywhere, not only in the browser. Very annoying, especially on the homescreen... it seems just to think someones touching it here and there all the time and all going mad with this. ^^
However, I can always solve it by turning the screen off and on again.
cherryfish said:
I sometimes get a similar problem, but it's happening everywhere, not only in the browser. Very annoying, especially on the homescreen... it seems just to think someones touching it here and there all the time and all going mad with this. ^^
However, I can always solve it by turning the screen off and on again.
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I had exactly the same with my previous arc, now it seems the problem is gone but it's only a week i broke the last one but my operator change it. Always had to turn the screen on and off..
The only problem and it's really often and annoying is that the bar at the top of the browser stop to load at the middle and never finish to load with blank page, i press cancel and then refresh and in less than 1 secondes i'm on the page like everything was loaded up but not the graphic part....
I sent my phone back to repair, hopefully they fix it and dont find out that my bootloader was unlocked before.
I believe that is from heat... I get that problem three times.. Just screen off and on.. And its fine.
i have turned screen off and on hundreds of times and still same. I think its something to do with the usb connector since it works fine when connected. Guess ill find out tomorrow.
I have this error a lot, the screen reads "ghost touches" sometimes, it receives constant input at certain part of the screen. sometimes locking and unlock the phone doesnt help, need to reboot.
There's problem with the accuracy of touches near the edges of the screen as well, touches NEAR the edge are received as input AT the edge, this makes it extremely hard to operate the phone.
If you don't understand what I'm saying, go play "Cut the Rope" and try to tap the restart button at the corner, it's freaking hard to get it.
I have visited the SE service center in Singapore, the staff says that there is no problem with the screen, but when i test all the display sets in shops, all has the same issue, so all have the same problem = no problem..
I never had that problem with the screen before so I dont think everyone phone has this issue.
frocee said:
I have this error a lot, the screen reads "ghost touches" sometimes, it receives constant input at certain part of the screen. sometimes locking and unlock the phone doesnt help, need to reboot.
There's problem with the accuracy of touches near the edges of the screen as well, touches NEAR the edge are received as input AT the edge, this makes it extremely hard to operate the phone.
If you don't understand what I'm saying, go play "Cut the Rope" and try to tap the restart button at the corner, it's freaking hard to get it.
I have visited the SE service center in Singapore, the staff says that there is no problem with the screen, but when i test all the display sets in shops, all has the same issue, so all have the same problem = no problem..
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Click to collapse
Exactly the same problem !!! Sometimes really hard to press space driving me mad ....
Sent from my LT15i using xda premium
soldiers33 said:
I never had that problem with the screen before so I dont think everyone phone has this issue.
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Then you are extremely lucky. I can't prove if all xperia arc have this problem, only tried it with around 20 sets, maybe just nice only that 20 sets have problem.
anyone had problem with the screen not responding after waking up?
There's no way to turn off the phone / make it respond unless to unplug the battery and plug it in again. Had this problem on the first GN and my second replacement GN.
Yep, happened to me the other day as well. There was a crash right before which made the phone reboot. Once it came back, the hardware buttons responded fine but the touchscreen was dead until a battery pull.
Hasn't happened since though.
Had this at lunch today also had it a few days ago.
When returning from sleep the touch input seems to be completely unresponsive.
I left mine for a while to see if it recovered, it did, it came up with the crash report for "System Process" The screen was then responding fine.
Weird. This is indeed different to the sleep of death, because the screen comes on.
Although maybe it's related in some way?
This just happened to me, and so I googled to find an answer. It thankfully led me here. It's like you guys described: I just tried unlocking my phone, but the screen was completely unresponsive. Not a single touch would register, even when trying to touch the Power Off option.
I read robaldred's comment, so I decided to try the waiting game. Thankfully, after a few minutes the screen just came on and the device was ready to use. I don't believe I saw a crash report though.
I hope this won't become a serious issue. I'd hate to be stranded at a point when I need to use my phone.
I had this problem too. have you guys used custom notification sounds?
Sent from my Galaxy Nexus using XDA App
I had this exact problem and I found it was due to Juice Defender (I have the Ultimate version as well). It kept happening after I installed and but since removing it over a week ago no problems.
Just had it happen here, had to pull batt. Using BatteryXL but will keep it on and see if it happens again.
Hello everyone, I just recently got a G3 and it was working fine for the 1st 2 days, no issues. I was sending a text to a friend earlier today and after it sent, it completely froze. After doing a soft reset it took forever to boot up. Once it booted up, it seemed to be fine. about an hour of operation, the screen looked as if it was freezing because it wasn't recognizing any of my touches. i decide to flip the phone sideways to see if it was actually frozen but it changed to landscape just fine. Sometimes it comes back to life then goes off again shortly after, and other times, i have to soft reset. I've tried the following to no avail.
Took the phone apart and cleaned both connectors.
Re-flashing the rom.
Trying 4 other roms.
Returned to lollipop stock.
I can't figure this out for the life to me and worked my ass of to be able to buy this phone. Any help would be appreciated as I can't afford to spend any more money on it!
I also have this issue, it's been ongoing for a few weeks. There will be short periods where it can work just fine, then it just freezes up and does not register any inputs. The content on the screen continues to run as if nothing happened (videos and games keep playing). Turning the screen off, waiting a couple minutes, then turning it on can sometimes give me another minute of use until it freezes up again. Also of note, when the screen is unresponsive and I press the power, it will dim to very low levels for a few seconds before going fully black. When the screen is being responsive and I press the power, it goes straight to black, as is normal and expected. From my testing, I've concluded:
1. This issue is not app dependent. It can occur at any time, and is not caused by alarms or overlays, such as blue light filters.
2. The issue is not from the specific battery I use. I've switched out between multiple batteries and used different chargers, none seem to affect the frequency of freezes.
3. Temperature may have something to do with this. When waking the phone after it's been sitting out in the cold, there seems to be a higher likelihood that it will be unresponsive. This is not always the case, which makes concluding that the issue is hardware related difficult, but some correlation seems to exist.
4. This issue started occurring shortly before I began having the popular "SIM Card Removed" issue, which I've yet to resolve (though can sometimes get the SIM card to work)
I am running stock 6.0 D85030p AT&T. I will post here again if I figure something out, but I have been trying for weeks without much success.