[Q] Warranty/Replacement Questions... - myTouch 3G Slide Q&A, Help & Troubleshooting

Hi all,
I recently found out that my mts's 3.5mm jack isn't exactly working... (there's sound, but I can't talk into the headset no matter which kind of earphone/microphone/headset I use) so I figured i should call T-Mo and get a replacement, but I just have a few questions before I do so...
1. How exactly does the process go, and how long would I be without a phone?
2. Do I just call the T-mo's customer service #?
3. I know I have to un-root and restore my phone to its original state. What's the best way going about doing that? I know there's the stock nandroid backup, and Eugene's Champion stock, so which one would be more advisable, or are they both okay?
Thanks for helping!

First when I did this last they sent a phone out to me and then I sent them mine back. They give you a 10 day window to return it. I flashed the stock nandroid and never they never said anything so I figure all was well
Sent From My ROOTED HTC Espresso Running CR's OTA ROM

I do not think this is an issue with the phone, but rather an issue with the rom you're using. Using the stock software, my headsets functions all worked 100%. When I rooted and was testing various roms, certain features of the headset would not work properly. So I would unroot anyways and try that first. If you go for a replacement from Tmo, then I would definitely unroot just to cover yourself.

Related

[Q] Blown earpiece. Should I unroot?

Hey guys! Long time lurker (all the way back to the HTC Wizard days), first time poster here. I have an evo with a blown earpiece. I have TEP, so on Saturday I will be getting it repaired for free. However, my phone is rooted and loaded with Myns.
I know I should at least recover my stock ROM but should I Unroot as well? Also, will recovering my nandroid backup unroot the phone if it was a backup of the stock sprint Rom?
Thanks in advance for the help guys!
robbyhousley said:
Hey guys! Long time lurker (all the way back to the HTC Wizard days), first time poster here. I have an evo with a blown earpiece. I have TEP, so on Saturday I will be getting it repaired for free. However, my phone is rooted and loaded with Myns.
I know I should at least recover my stock ROM but should I Unroot as well? Also, will recovering my nandroid backup unroot the phone if it was a backup of the stock sprint Rom?
Thanks in advance for the help guys!
Click to expand...
Click to collapse
I had mine replaced while it was rooted. I just flashed a stock rooted rom. That being said, i'm sure if the person fixing the phone wanted to be a [email protected]#$ he/she could refuse to service it. Nandroid backups can not affect rooting/unrooting.
robbyhousley said:
Hey guys! Long time lurker (all the way back to the HTC Wizard days), first time poster here. I have an evo with a blown earpiece. I have TEP, so on Saturday I will be getting it repaired for free. However, my phone is rooted and loaded with Myns.
I know I should at least recover my stock ROM but should I Unroot as well? Also, will recovering my nandroid backup unroot the phone if it was a backup of the stock sprint Rom?
Thanks in advance for the help guys!
Click to expand...
Click to collapse
As the other guy said, it totally depends on the Rep that you deal with. I've heard of people having their rooted phones serviced at sprint, and the sprint rep's commenting on the ROM. I've heard of other guys being given a super hard time due to it being rooted, and the account being flagged, for warranty purposes. So I would go the safe route, and un root, unless you are totally sure that you're local sprint employees aren't total D bags.
My rep is now a xda member after loving my virus Rom.
Sent from my PC36100 using Tapatalk
robbyhousley said:
Hey guys! Long time lurker (all the way back to the HTC Wizard days), first time poster here. I have an evo with a blown earpiece. I have TEP, so on Saturday I will be getting it repaired for free. However, my phone is rooted and loaded with Myns.
I know I should at least recover my stock ROM but should I Unroot as well? Also, will recovering my nandroid backup unroot the phone if it was a backup of the stock sprint Rom?
Thanks in advance for the help guys!
Click to expand...
Click to collapse
To Unroot use this, it works and it's simple.
http://forum.xda-developers.com/showthread.php?t=780141
They won't care at sprint that your running a custom rom,
Alternatively though you can get a replacement speaker for about 15 bucks and it takes about 10 min to replace, that's what I did.
Check ebay for more info
Swyped from a galaxy far far away......
Each store/person is different. IF you walk in the store and the person is having a crappy day they don't have to fix your phone. They could tell you to go pound salt. Your next post will be that f#$^ing Sprint wouldn't fix my rooted EVO. Is it worth it? NAND backup unroot. Tell them do not update my phone.
Thanks for the quick replies guys! Here is my update:
The Sprint store I went to had some of the most friendliest reps. I ended up just restoring my nandroid backup of my stock Rom before going in. I was still rooted but had no issues getting the ear piece replaced. There was a two hour repair wait, so I went to lunch, had a few beers and it was done! Sounds crystal clear and the process was super smooth. I highly recommend TEP.

Manually updating to froyo risk

I recently ported my Droid Incredible phone from verizon to Ntelos. Its running 2.1
Can i manually update it to 2.2 froyo safely without any risks?
How did you "port" it? I would assume you called Ntelos and asked them to move your phone to that service. No ROM in here states that you are required to have verizon (at least I have not noticed any) so I would assume that these ROMs pick up whatever service you are on.
So with that being said I would bet that there will be no issues. I have not changed services with this phone so I can not speak first hand and I dont want to take responsibility if something breaks on your phone. Possible take a backup first just in case something is not work... then you can recover it back to current state.
Good luck and have a happy easter weekend.... if its easter where you are.
Thanks,
SoBBie
U
supersobbie said:
How did you "port" it? I would assume you called Ntelos and asked them to move your phone to that service. No ROM in here states that you are required to have verizon (at least I have not noticed any) so I would assume that these ROMs pick up whatever service you are on.
So with that being said I would bet that there will be no issues. I have not changed services with this phone so I can not speak first hand and I dont want to take responsibility if something breaks on your phone. Possible take a backup first just in case something is not work... then you can recover it back to current state.
Good luck and have a happy easter weekend.... if its easter where you are.
Thanks,
SoBBie
Click to expand...
Click to collapse
Id call the company n ask. There is a rom specifically for cricket here. So it may be carrier specific.
Sent from my Incredible using XDA App
That sounds like a good idea. I been trying to convince myself that 2.2 wasnt worth it lol. I was ok with just getting basic froyo.
I was running cynagenmod 7 on my DINC but went back to stock.
it wouldnt play youtube, record videos, and the gps was buggy.
I was talking with someone and he told me i was probably running a nightly build and should try running the official model.

Convince me to root!

So far I have zero complaints about this phone, there are some ui things I would like fixed, and I know can be fixed via rooting, but they just don't seem to be enough to push me over the edge. I have files downloaded and ready to go, but just can't seem to take the plunge. I thought I had my first los today, but the phone recovered as soon as I was back in signal(if it hadn't that would have done it).
So why should I root?
Sent from my SPH-D710 using Tapatalk
You can always revert back to the stock kernel if you have an issue (or have them that frequently that you can't stand it). Anybody who thinks that once you root there is no way to go back is an idiot. "lol, I got no LOS then I rooted and even though I put stock kernel back its all [email protected] lol" not true.
I got 2 LOS in the first week stock...rooted...got a bit more than usual, but nothing crazy. Flashed stock kernel back, still rooted, didn't have another for a few weeks until I flashed a new kernel...flashed back, have had none...etc etc etc, YMMV, but, umm, I don't think you have anything to be afraid of. Just know what you are doing...don't just flash stuff and figure it out later. Know why you want something and how to 'put it back'...also having/making a USB jig would be a good idea, but not necessary.
You can get them for like $3 on amazon or build one with a microUSB cable and $1 worth of stuff from radioshack.
I don't know about you but I certainly didn't get this phone to NOT mod it.
I didn't get the phone to keep it stock, not really worried about los, it recovers after flying for 2 hours with no signal, rooting shouldn't make much difference., planning on using viperom and lostkernel.
Maybe tomorrow I will root
Sent from my SPH-D710 using Tapatalk
flyboy1100 said:
I didn't get the phone to keep it stock, not really worried about los, it recovers after flying for 2 hours with no signal, rooting shouldn't make much difference., planning on using viperom and lostkernel.
Maybe tomorrow I will root
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
The only thing I can tell you is that read the directions and understand ODIN for all of the ODIN stuff you do. That is one of the ways you can brick the fnck out of this phone...not paying attention in ODIN. Don't write a partition if you are not told to...and try to only use it to flash a kernel+CWM and flash everything else from CWM if and when possible.
If you aren't worried about LOS (and it is real and under the right circumstances it'll effect every phone...reboot...no big deal...if it is flash a pulled stock kernel) then go for it.
I haven't tried ViperROM on this phone yet, but, I can tell you from my time with the E3D that kid knows what he's doin'....I'm sure this ROM is no different and I've heard nothing but great things about the LoST kernel.
If you don't want to root, don't. Why would anyone want to pressure you?
Sent from my extra sensory space modulator while performing the slippery cricket
Tell us how it goes. You won't be disappointed.
Sent from my HTC Glacier using xda premium
If U need convincing, you probably don't need it.
Sent from my Galaxy S2
Someone convince me to strangle my puppy. I love him and all and he is very well mannered but if you guys can talk me into strangling him, I will.
ravizzle said:
If U need convincing, you probably don't need it.
Sent from my Galaxy S2
Click to expand...
Click to collapse
I agree. You root cause u want to. If u want someone to convince u then maybe u shouldn't.
Sent From My Evo Killer!!!
I don't understand why some people view this almost like losing their virginity, trying a drug or robbing a liquor store. It's a very well understood technical process with very specific pros and cons that are also very well understood.
Yep. First android phone for me, and I bought it with the full intention of making it MY phone. After all, they are basically an additional limb for most people, no? (I'd say if you're registered with xda that is most likely the case! ) So you might as well go balls to the walls, right? If you're not into that kind of thing, then keep it stock! This phone is AMAZING just sitting at the home screen...it looks awesome! It is a great piece of technology, with plenty of great features and capability, and will serve you very well whether its rooted or not. Good luck with whatever you do!
buggerritt said:
If you don't want to root, don't. Why would anyone want to pressure you?
Sent from my extra sensory space modulator while performing the slippery cricket
Click to expand...
Click to collapse
Not looking for pressure. I will probably root it tomorrow or next week
Sent from my SPH-D710 using Tapatalk
Because all the cool kids are doing it!
I broke down and did it yesterday when someone said viper ROM solved his app freezing due to using a ton of CPU usage bug. So far, so good.
Sent from my SPH-D710 using XDA App
OP if you are on EG30 baseband could you extract the modem.bin file for us so we could test it?
I would just stay stock. Honestly, no offense to the developers, but there is just nothing substantial out there. If you want a couple of different themes, you could consider rooting, but other than that every ROM I have flashed provided close to nothing really.
I mean, what? Battery percentage mod? Removed CIQ? "Speed" tweaks? A reboot option?
Nothing made this phone faster or more efficient than stock touchWiz. There is no real difference except that people like to flash, so they would flash anything.
Sorry. That's just my take on it.
Wait for MIUI or CM.
I gotta say i miss root, I was finicky on rooting my epic 4g ad once I did, oooh lord I never looked back , of course I've stumbled into troubles but following directions, I got back on track and learned a few this gs along the way, now what's stopping me on rooting the ET4G is not having the actual way to go back to full true stock,like we were able to do on the epic 4g with using Odin, giving you a factory full stock phone , or any older device, since we don't have true stock roms and kernels, unless I'm wrong g of course and I've been missing out! If so direct me!
Kikoshi said:
I gotta say i miss root, I was finicky on rooting my epic 4g ad once I did, oooh lord I never looked back , of course I've stumbled into troubles but following directions, I got back on track and learned a few this gs along the way, now what's stopping me on rooting the ET4G is not having the actual way to go back to full true stock,like we were able to do on the epic 4g with using Odin, giving you a factory full stock phone , or any older device, since we don't have true stock roms and kernels, unless I'm wrong g of course and I've been missing out! If so direct me!
Click to expand...
Click to collapse
We have stock roms to ODIN, but it's not factory stock. We have the factory stock kernel that was pulled from a stock phone. What we lack is an OEM RUU to make it 100%-in-every-way-stock.
That said, I have trashed my 4G and wifi somehow on multiple occasions due to rampant recklessness on my part. I just factory-wiped (apparently...I don't remember that part but I must have) and flashed the ODIN rooted stock (with stock kernel) and it fixes everything every time.
daneurysm said:
We have stock roms to ODIN, but it's not factory stock. We have the factory stock kernel that was pulled from a stock phone. What we lack is an OEM RUU to make it 100%-in-every-way-stock.
That said, I have trashed my 4G and wifi somehow on multiple occasions due to rampant recklessness on my part. I just factory-wiped (apparently...I don't remember that part but I must have) and flashed the ODIN rooted stock (with stock kernel) and it fixes everything every time.
Click to expand...
Click to collapse
So then you recommend rooting this early?
i rooted so i could have wifi tethering and control over CPU speeds (via setcpu) in addition, there's some neat functionality that starburst ROM allows:
- better lock screens
- motion controlled silencing of phone
- battery % viewing
some people care about the speed tweaks (i haven't noticed any speed increase) and ciq (i don't really care for this), but there are several reasons to root. that being said, if you don't need the additional functionality of the phone, then preserve your phone's warranty!
Yea I'd say stay stock in terms of the ROM and kernel, but hell yea why not root? Right now I'm running stock kernel with CWM (http://forum.xda-developers.com/showthread.php?t=1305099) and the stock ROM with root and busybox (http://forum.xda-developers.com/showthread.php?t=1282415) and I love it. I was running Midnight ROM but I went back to stock to see if that helped the LoS issues at all. If you're like me and really just want control over the hotspot feature and CPU underclocking (things of that nature) then def go stock rooted fo shoski.

Latest stock about page

Hi,
I need to call Verizon to try and get a new phone, but my phone is rooted and I don't want to go to the trouble of returning it back to stock. Could someone post their Verizon GN "about" page from settings so I have the information to give to customer service? They always look for this info when troubleshooting.
If you're going to get it replaced, why don't you return to stock... you'll have to do it anyways and its extremely easy to do.
And how are you sure that your rooting and tweaks haven't caused the issues you're trying to get it replaced for?
martonikaj said:
If you're going to get it replaced, why don't you return to stock... you'll have to do it anyways and its extremely easy to do.
And how are you sure that your rooting and tweaks haven't caused the issues you're trying to get it replaced for?
Click to expand...
Click to collapse
I've tried several different roms and kernels, and still have the same issue. Not likely that the roms and rooting is causing the wake lock issue.
Is there a way to return it to Stock Rooted without a computer? I am on vacation and only have my phone.
Put it in a microwave for a few seconds. Then say it just stopped working...
Stockmoose16 said:
I've tried several different roms and kernels, and still have the same issue. Not likely that the roms and rooting is causing the wake lock issue.
Is there a way to return it to Stock Rooted without a computer? I am on vacation and only have my phone.
Click to expand...
Click to collapse
Wake lock issues are pretty much kernel or software related, not hardware related.
You need a computer but I'd recommend you return to stock first...
LOL
"Hi, i flashed my phone a couple of times, and here it is, bootloader unlocked, custom rom loaded, i'm claiming my warranty because i have kernel wakelocks and i didnt even care to troubleshoot or to go back to stock, too much trouble."
*facepalm*
Sent from my i9250
Attempting a warranty return for a software issue on a rooted, unlocked device is only going to end one way. Even if you go back to stock, the odds of getting subsequently charged full retail for the phone are better than 50/50, as this isn't likely defective hardware.
Sent from my Galaxy Nexus using Tapatalk 2

Root Questions

Yeah so I was on OFE, rooted and custom romed. My phone started acting up. I took it to the Sprint store hoping the guy wouldn't notice my root, and order me a new device so I could use Samsung Pay. I know, half baked plan. Well he was able to fix it, by reflashing stock. So now I am on G920PVPU3BOI1. No root. No customer recovery. And of course, knox still tripped.
After all of this I have questions.
1. Is anyone currently testing a work around for this Samsung Pay/Knox issue?
2. Is it possible to root my phone on this firmware?
3. Customer recoveries supported?
4. What ROMs are giving you guys the best battery life? (work retail and almost never have a chance to look at my phone, but run Pandora on a Bluetooth speaker all day. Looking for over 17 hours off the charger)
Oh and if you guys could explain this in a noob-ish way, that would be great
Thanks, JD

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