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I did search and did not get an answer.
smh
well i uninstalled active sync 4.5 and then reinstalled it
i unchecked the usb to pc setting
now i get this beautiful message which i think has to be my problem or one of them
"cannot install this hardware
there was a problem installing this hardware:
htc usb sync
an error occured in the installation of this device
no signature was present in the subject"
the prompt before this one said something about the htc usb not passing windows logo testing and that i should cancel installation but i can go ahead and install but it isn't recommended
im out of ideas
google to no avail
hard reset is no help
clear storage is the same thing
checking the usb to pc setting still doesn't get me through to the actual update process
i only upgraded my att 8525 once with the one on the htc site
new cpu maybe?
smh
sorry, so basically i have been trying to upgrade to mobile 6 since the unofficial official but it would always get to the last prompt and active sync would disconnect and say that the phone isn't connected which was crazy to me because i synced and everything
well after struggling i decided to wait for the official official
lo and behold it is released today and i am having the same problem
after reinstalling active sync and plugging in my device
"htc usb has not passed windows logo testing to verify its compatibility with windows xp
continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future
microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed windows logo testing"
Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.
tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse
Try installing HTCSync again.
EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.
No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.
Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.
im having exactly the same trouble, let me know how fixing this goes!
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?
Did you try different USB slots on your computer? Cured the connection issues for me.
Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7
Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard
First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.
@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.
OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1
@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.
Currently focused on Drivers and that "usb debugging" mode that just won't turn off.
Ok Guys heres what I,e got
Firmware ver 2.1-updat 1
Baseband ver 32.36.00.28U_4.06.00.02_2
Kernal ver 2.6.29-b7e82785
Build Num 1.19.707.7 CL171460 release keys
Software num 1.19.707.7
Browser ver Webkit3.1
Ok. now I,ve spent probably about 24 hours during the past three days trying to root the thing. made a gold card after about 10 attempts, have tried and tried to root the thing, have tried 3 or 4 different methods, most fail becase either I loose USB connection to the fone when navigating to Bootloader. From there on in she all over rover. Actually I,m not sure I have the right ROM to add to the fone, but I,d really like to get to the point where it asks for the rom. I,ve aged about 10 years since embarking on this venture, and still the thing is as bought. The phone isnt branded, bought it thru ebay from Hong Knog I think, has asian english which aint no fun. Have loaded Morelocal2 on but it still aint nice.
Can someone who has rooted one of these with similar ver software email me whith there secrets please before I go totally insane or really root the thing against a brick wall.
Cheers Guys.
Try the tutorial in my sig (second link). You should have no problems rooting with that.
It provides you with the required downloads for rooting. Just download and flash your ROM of choice in place if the 'rootedupdate.zip' file.
Please state any errors you recieve while attempting root.
-------------------------------------
Sent via the XDA Tapatalk App
Rooting Desire
I,ve tried your link, now my wife has been helping me, she cant get it to install either, I,ve even got to the stage of watching in Device manager what happens when it goes into Bootloader/recovery mode. the link between the HTC and the computer breaks,SOOOOOOO as I,ve stated before I have a very good understanding on HOW to root the thing, its just that for some reason I cant keep the phone connected thru the USB . I think this is the only prob I have. Something else that also happens is I get a Customer ID failed message half way thru step 1
What ever system I try to use to root this thig thats where I end up.
Wifie is going to try one more time, this time we are going to try the fone with a default startup to look at the disc not the HTC Syn.
Please keep trying to help guys
Rooting Desire
OK Heres the wifie update,
Screen says,
Pushing update file to device
error: device not found
error: device not found
Now wipe and apply rootupdate.zip from the recovery image menu.
Error: device not found
[email protected]:/mnt/cdrom/root$
So there we go guys, thats it in a nut shell
Try using the TinyCore method, I had all sorts of issues in Windows but this worked first time...see this post...
http://forum.xda-developers.com/showpost.php?p=6710081&postcount=2
obviously download the right Live CD for your bootloader
Also if you are trying to root in windows, make sure you have HTC Sync installed.
Desire root
Yep, I,m using the tiny core app followed the instructions in the link as advised. Still loses connection at bootlader/recovery
When you get back to Bootloader, how long do you wait before trying to run? As I normally leave it 5 or so seconds and then it's fine...if you do it too quick it'll say no device found
Which TinyCore CD did you download? I'm assuming you have HBOOT 0.80 on your device before you started?
Rooting a desire
An answer to your question, I,m using the tcl_r4_desire_hb80 file. when you ask how long are you waiting , I reckon it taks me more than 5 seconds to type in sudo ./step2.sh
I could try it again and wait longer.
Desire a rooted phone
Nope sorry guys, I,ve tried god dam everything, still wont connect afetr step 1 with tcl_r4_desire_hb80.
Somehow I need to be able to force a usb connection.
hey I tried this on Vista and XP, thought XP might be better. is there a stand alone app to force USB drivers when tcl_r4_desire_hb80 boots into termial screen
If you have done step 1, is it possible after failed attempts at getting into the recovery, you have usb bricked it?
Try switching it on normally and see if you have normal usb connectivity, and the sd card mounts and works fine?
socktug said:
If you have done step 1, is it possible after failed attempts at getting into the recovery, you have usb bricked it?
Try switching it on normally and see if you have normal usb connectivity, and the sd card mounts and works fine?
Click to expand...
Click to collapse
I too was thinking that there is a possibility of his device being bricked, especially when receiving errors indicating that the device cannot be found in recovery.
Rooting desire
OK, wondered that myself,
connected phone to PC, sync straight away with fone
reconnected it to pc in disk drive mode and connected, checked in My Computer and the disc drive was there with all my files.
Suppose that means everything there is ok to
OK if it isn't usb bricked then it's got to be a driver issue. My suggestion would be to follow the tutorial in the dev section and use tiny core linux.
Rooting desire
OK guys,,, so heres where I,m at, so far all info gained from you lovely people has been to no avail.
What I,m getting is this
In device manager I am watching what happens when the Desire goes from fastboot to bootloader. In bootloader I get "Android 1.0 with the yellow tiangle indicating it aint set up with drivers. In fastboot I get "My HTC" under Android USB Devices. now in either Bootloader or fastboot I,m only getting one or the other, and as I said, the triangle under "Android 1.0"
Now Ive gone to Android 1.0 and tried to add a driver, seemingly thers not a driver in the world that will work with Android 1.0. All driver in my Sdk dont work. The driver installer asks for a driver but wont except anything trown at it.
First, via your phone, go to Menu > Settings > Applications > Development and ensure the USB Debugging option is selected.
Try a different USB port.
I actually think you need to create a Gold Card even though you have stock rom 1.19.707.7
Try the Gold Card.
-------------------------------------
Sent via the XDA Tapatalk App
I have the exact same issue on win.7 64bit.
Try ignoring the no android 1.0 issue, continue to put your phone into recovery with the volume down and power buttons. Wait about 10 seconds after you see the black screen with red triangle, and then click on recovery windows.bat. Works for me everytime.
Windows takes it's time to see and install devices so it may be that you are trying things too quickly after connecting the usb lead.
Hi,
I'm trying to root my phone. I'm up to the step where I install unrevoked and run it.
When I do I get the message:
Waiting for device. Plug phone in now and enable USB debugging.
I have my phone plugged in and USB Debugging is enabled, but nothing happens.
The drivers I needed to download would not install until I booted my phone into hboot. (Then it showed the android 1.0 device so I installed the drivers).
I've rebooted my phone now, and I have tried connecting both as HTC Sync and as a Disk Drive (on the phone).
I believe HTC Sync has been completely removed from my computer, so I'm stuck at where to go next. Can someone help please?
Edit: When I connect using 'HTC Sync' as the method on the phone, I get an Unknown Device appear in my list of drivers. I can't install the 'drivers' provided with Unrevoked here. Have I missed a step?
Thanks & Regards
Adza
Never mind - found the problem. I uninstalled both HTC Sync and HTC Driver installer. Once I put HTC Driver installer back on, all ran like clockwork. (I needed to also choose HTC Sync on the phone when connecting the USB Cable).
Hey guys,
So, I tried to turn my T-Mobile into a GPE. Everything went OK, pushed the RUU - and it hanged for a long time, so I quit out. Tried pushing it again, ADB not detecting the phone anymore - reinstalled drivers, rebooted everything - phone detected on pc as "My HTC", still no device detected in ADB. Rebooting the phone leads to the white HTC screen, booting into bootloader works but it's black for some reason, and I'm unable to boot into recovery - The OS text is red and reads "OS-3.32.531.2 (2.12.1700.1)". I've been trying to look for a solution for the past couple of hours but all the solutions require ADB to work, and all the solutions to get ADB to work are not solving it, so at this point I'm kinda stuck.
Any and all help would be appreciated greatly.
Thanks in advance!
I don't know if there's a t-mobile ruu available but if so, you can try and run that. I would simulate the battery pull first and then see if it recognizes it. From what you described for your os, mine would show that during the process of upgrading firmware
There is a T-mobile ruu in T-mobile one m8 general
Is it possible to run an RUU when the PC doesn't recognize the device properly?
Salabrin said:
Is it possible to run an RUU when the PC doesn't recognize the device properly?
Click to expand...
Click to collapse
Nope. It uses adb/fastboot.
Try uninstalling all HTC Sync and HTC drivers. Then plug the phone, go to Device Manager, find the device and select the option to manually select a driver, then pick Generic MTP Android Device (or something like that).
Also, bootloader screen on GPE is supposed to be black.
So I ran an RUU, it gives me an image error - I changed the CID earlier to install GPE, is that what might be causing the issue? If so, is there a way to change the CID without adb(Still can't get it to detect the phone)?