My received-3-days-after-release Incredible is being replaced under warranty as the screen is locking, freezing, displaying dim but with a bright horizontal bar, or not displaying at all, but all the while still responding to touch. Won't reliably boot into bootloader, but when phone storage is in fact able to be wiped, the first time the phone worked for a couple hours, maybe, before reverting to same state, and second time seemed to have no effect.
Plugged in on USB seems to make it more likely to boot/behave correctly, but removing the USB cable causes the screen lock/dim/bright line behavior.
Could this be a battery issue, and not a device issue?
The replacement should be in my hands tomorrow. I have a Seidio battery coming in a few days as well. Is it safe to use the old battery in the replacement phone? The Seidio battery in the original phone?
Also I should note, I have the insurance/replacement plan, but I did not elect to use it here, as Verizon told me I'd get a "certified like-new" device for free. If there's any physical or liquid damage however, (certainly none visible, none at all to my knowledge, and this thing has practically never been out of my hands/sight) I'm on the hook for full retail price.
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If I leave my phone on and come back to in about an hour it becomes unresponsive. The screen is won't come on, usb won't work and the power button doesn't work as well, but the lights still flash. All I can do is take the battery out and turn it on again.
At first i thought the keypad must have been getting disabled after a certain amount of time for some reason, but since the usb the connection alos dies when it's idle it must be something else.
I've been having this problem for awhile now. It first it started every once and awhile, but now it's getting to the point that I have to reset it every hour or so.
I just upgraded my ROM to Kavana 080408, but I've had this problem running the T-mobile WM6 ROM as well, therefore I'm guessing it's a hardware issue?
Any thoughts, questions, or help is greatly appriciated!
call tmobile and ask them to send you a new phone... its hardware issues...
Thank you. Err.. the only thing I haven't mentioned (for lack of mistaking the problem) is that just 3 days ago I dropped my phone outside and it rained the next morning. When I recovered the phone it was soaked.. I let it dry out and it worked again.
I think the incedent had to have been irrelevant, because I have been having this problem for about 8 months regaurdless, just not as severe.
Would T-mobile be able to know it got wet at some point and not exchange it because they'd assume the problem was due to water damage?
Well if you look under the battery to the right where the sim card goes, there is a litmus paper that turns purple/pink when wet and its white originally. I would just remove the paper if it is purple/pink and try to cut and glue a white piece of paper the same size. And then I would call them and tell them.
Glue and fish strips?
Thanks, but hmm.. how exact should this be? I was thinking about going to the fish store and buying some test strips and using those. Then i was thinking about thinning out some glue and using that to stick it. Does this sound good? I'll post how it goes.
Dash Arrived then Died
I just got my dash about two weeks ago. Before I could start finding my way around, it began acting strangely. It would not respond and sometimes suddenly cut off on it's on. Then it got to the point where it would not turn on right away. I would have to play with it (battery and SIM removal) and then it might turn on. I thought I was using the power button incorrectly.
Finally, the dash would not turn on at all. Since it was new and insured I requested a replacement. T-Mobile insisted that I test it with a alternate battery (I had a charger stand + battery on order but it had not arrived yet.) Since it would still not turn on via USB or power adapter (no charging lights either) I was certain it was not the battery. After arguing with a T-Mobile Rep and Supervisor I finally decided to lie (er um exaggerate) and tell them I had tested an alternate battery.
Before the new phone arrived the charger and spare battery arrived. I tried both batteries in the new phone with no problems.
You may want to try and get a new phone but the T-Mo rep definitely asked me the color of the paper strip inside the battery housing. My rep told me that it would change color if the LCD was damaged or cracked but I checked another phone (Samsung T409 and Motorola V188) and based on the locations of the strips I would assume it's a water damage test strip.
You may also want to see it you can remove a strip from an older phone.
Good luck!
I was hoping to turn my wife's old epic 4g touch into a cheapcast. So I bought an mhl adapter from monoprice. She hasn't used her phone in a few months so it was completely dead, so I charged it up and booted the phone and the screen was acting really funky with grey lines and such. The problem just seemed to get worse and worse over a ten minute period, and now the screen is just grey with lines sometimes, and completely grey at other times, every once in a while I can see the screen barely through the lines.
Capacitive buttons seem to still work and I can tell the touch screen is still working as I can unlock the phone, but I can't see anything on the screen at all. I did have the MHL adapter hooked up for a few minutes to verify it worked, and it did but thats it.
I seen some other threads about the grey lines being a battery issue, but I have three batteries for the phone and the same issue with all three. Two are cheap batteries and one is the original samsung battery. And I couldn't find any threads about a completely grey screen with a working touch screen.
So is it dead? Would recovery possible fix this? If so how the heck do I get to download mode without being able to see the screen?
This phone is stock unrooted with whatever the latest firmware update from sprint was. Sorry I can't give you more details, it wasn't my phone so I haven't messed with it too much.
Maybe one of the ribbon cables came loose.
sent from my Provari with a mini rda!
Yeah I may have to do a tear down. Just seems odd that it would slowly degrade that way. Oddly enough I tried the MHL adapter again and it will display the screen, but its pretty difficult to type on the screen that way. I would probably be golden if the phone was rooted. Then I could easily load some vnc software and be done, but alas Its not rooted...
Not sure if you know how or not. But put tge phone in download mode and use a one click version no data of the same stock version number. Now its rooted and you lost no data in the process. You can find your build version in the about phone section of your phone. So if you have fl24 look up the one click no data version
sent from my Provari with a mini rda!
It is likely that the battery is shot. What happens with lith-ion batteries is when they lose all of their charge, the become unstable to completely useless. When the phone dies, the battery still has about 20% charge left. Over time that charge drops to levels making the use of it inadvisable. I suggest trying a new battery first. If that does not fix it, we can work from there. Order one and check the flex cables in the meantime. An unstable battery can cause undesirable behavior of the device to include screen issues.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
I suppose thats a possibility. Unfortunately I've already done a factory reset on the phone so theres not much there anyway. I'm used to nexus phones that make it super easy to root and sideload via adb, so I'm just going to have to dig in and do some reading on this phone so I can put all the pieces together. Certainly I'll choose that option over doing a tear down. Teardown will be the last resort.
Hey Thanks GrayDiggy, Unfortunately my cheap cast project is starting to add up a tad. I was hoping with three separate batteries I could eliminate that as an issue. I'll see if i can source a new battery cheap.
I've owned this M9 for about a week now, its the AT&T variant. This is a 2nd line use phone and rarely sees much use so the white line issue occurred when phone was not in use.
This happened earlier today after being in my pocket for a hour or so, then phone sit on my desk for about an hour before I picked it back up and there was bad white lines running up and down the screen even in the boot animation. But then after about an hour they are now completely gone. I did see a few reddit posts about it but didnt see much info other than it went away.
Anyone else run into this? Any ideas?
I can still return the device which I may end up doing. Just was about to buy S-off today
Thanks!
It happened to me twice but lines used to vanish after about an hour. Honestly i don't know why but mine has almost 2 years.
It's hardware problem for sure. Either:
a) display screen defect
b) motherboard defect (GPU probably)
c) some loose connector (unlikely tbh..)
I'm not sure where to post this but here we go.
I've been replacing phone batteries for a while now, more of a side project for extra income. I also do board level repairs thought 90% of that is computer related.
So the oddity I have stumbled upon is that after replacing the battery on a HTC One M8, of which I have done quite a few of, the digitizer became unresponsive.
First thought was of course that the ribbon cable wasn't seated properly however it was. In fact everything checked out fine.
I removed the new battery and re-installed the original one and the digitizer returned to normal.
I repeated this three additional times, twice with two older batteries left over from previous jobs plus the phones original battery and the new battery. Each time the digitizer would become unresponsive with the new battery installed and then return to normal when the older batteries where installed.
The battery is the last one of my "New" stock that I purchased just a couple of months ago and none of them have given me any trouble.
This is the first time I have encountered any sort of trouble with a simple battery replacement.
How could a battery be the rout of the problem?
I have placed an order for a new stock of M8 batteries, though I expect the number of replacements to drop significantly, from the same supplier and will be returning this one. They are OEM and as I stated this is the first one that has any sort of problem.
Any idea's? I won't be sending the new one back for a couple of weeks so I have it at my disposal to test. My next step is to try it out on my own phone as it has been close to two years since I replaced it's battery.
Just to add on to the mystery, I installed the new battery into my own phone last night, same thing happened. I left the battery in place and plugged in my old one without any change, digitizer was still not responsive.
I re-installed my old battery and it functioned fine and then connected the new battery while the old one was still installed and the phone functioned fine.
So something is missing with the new battery that is causing the problem. I also noted last night the the physical size of the new battery is slightly smaller.
In any case the company is sending a replacement and it is the only one out of the 12 that I had purchased that has given me any trouble.
Now I really want to know what else is tucked in with the battery that could cause this.
The battery may not be giving enough voltage to power the device hence the problem arises. It's an obviously defective battery. Get it replaced
tashrif said:
The battery may not be giving enough voltage to power the device hence the problem arises. It's an obviously defective battery. Get it replaced
Click to expand...
Click to collapse
I would concur with that if it wasn't for the fact that if I leave the original battery in place and connect the new one to the motherboard the phone operates properly.
I'm 100% sure it is the fault of the new battery, just wondering why it would cause the problem when it is physically installed.
The other point is if anyone else comes across this problem I'm just making them aware that it is something to look at instead of thinking it is the connection or damaged digitizer.
The battery on my HTC 10 was completely shot and needed to be replaced. I'm a careful person by nature and this being my first phone repair, I bought an extra screen just in case something happened getting it apart. Followed a guide by jerryrigeverything on how to take apart the phone, got the battery replaced, everything seemed to go smoothly. When I went to test the display before screwing everything together, the new screen I installed lit up, but the right half of the display only showed as a repeating segment from the middle of the screen. Thinking the connector was loose, I disconnected and reconnected the display and made sure everything was tight: same problem. I reinstalled the original display, which I made sure had worked after cutting through the adhesive before I disconnected it, and now the old display is also showing the same issue.
The touch screen on the broken side of the display still works, I'm able to type PIN numbers and whatnot even though I can't see them properly. Only thing I can think of is maybe the connection actually got some debris or something inside of it? I don't think I damaged anything, as I was super careful, but it was also my first time opening up a phone.
Sorry for the inefficiently worded post. Any help would be really appreciated.
Did you resolve this?
I have exactly the same issue you describe after my screen replacement (with two new screens) Believing the first was a dud.
I have done many screens/batteries on my m7, m8's previously never having a problem.
I'm currently back to running my M8 and miss my 10!
Anyone reading this and has any suggestions they are all welcome!!
Thank you in advance
Exactly the same issue this guy has
https://youtu.be/RpdCuMiTOn8
I'm now wondering if it is just bad aftermarket screens?
Has anyone else replaced their screen successfully, if so where did you get the screen?
Thanks Rory
I have been having the same problem. I just tested screen number 4 that has the same exact problem. Is there a specific brand that is known to test well?
I dropped my 10 in water at work...believe it was a salty water at that. It stopped working completely. I opened the phone to check the internal components for damage and I broke the LCD doing so. I replaced the battery and the screen at almost the same time. I think it may have been a week or two apart.
The battery is still working. The screen worked initially but the phone kept getting really hot and the heat kills the phone. I tried keeping it cool at all times which kept it operational. It hasn't been activated since I quickly replaced the phone with another of my lines upgrades. I went back to the phone to check it out and try using it as a replacement for my daughter but the screen no longer works.
The battery charges just fine...the led light indicates that well. I've tried reinstalling it several times with no success getting the screen working again. I tried the original screen to check and I could see light and it was responding but its not usable so I'm stuck with a phone that has a new non-working display. I think the brand was called DIYRepair or similar.
If anyone has encountered this and has advice...I'd be happy to try anything.