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So my good friend bought a used evo, the bad thing is that the phone has lost/stolen status, its been verified by a sprint store manager that in fact it is not lost or stolen, its a long story, anybody who works for sprint in the forums can you help. how does he go about removin the status from the phone, so he can activate?
I don't work for Sprint but had to go through this with a Mogul I purchased a few years back... basically what I was told is that the only way to get the flag removed is to have the person that originally reported it lost/stolen call into Customer Care to report it un-lost (or would that be found? )
if u call tech support they can do a chat to try to get it removed it takes about 5-10 min but it doesnt work 100% of the time when i worked in sprint tech i did it some times
yea this is probably a case where the person used there insurance and reported it lost then sold the old phone. happens a lot. try tech support i have gotten them to fix one of my old phones but i have heard many stories of them not being able to as well. Hope it works out/ if nto hopefully he paid paypal or credit card and can report it to try tog et his money back (assuming it doesnt say it was a bad esn when he bought it)
Your good friend needs to talk to the person he bought it from and have them handle it for him. Is there a chance this actually is a lost or stolen phone?
Sent from my PC36100 using Tapatalk
I actually hope there is no way to get the Lost/stolen flag removed, it would only give thieves the opportunity to start stealing phones again and using them, or people committing fraud against the insurance firms, which down the line cost us more $$$$
Sorry but your friend should of been more careful?
sjjones said:
I actually hope there is no way to get the Lost/stolen flag removed, it would only give thieves the opportunity to start stealing phones again and using them, or people committing fraud against the insurance firms, which down the line cost us more $$$$
Sorry but your friend should of been more careful?
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Really? So if you lost your phone, reported it as lost to Sprint, DIDN'T file an insurance replacement claim, and found it the next week, you wouldn't want to be able to get the lost/stolen flag taken off? I call BS!
Besides, I have had many lost/stolen flags taken off of many different phones due to some of the numbskulls working at my company, no problems. Haven't had to do it for an EVO yet though.
There are always legitimate reasons for wanting that taken off, as opposed to just wasting a perfectly good piece of hardware. Thieves will always steal, regardless of whether or not what they steal can be reactivated or not. Your logic is flawed.
Jye75 said:
Really? So if you lost your phone, reported it as lost to Sprint, DIDN'T file an insurance replacement claim, and found it the next week, you wouldn't want to be able to get the lost/stolen flag taken off? I call BS!
Besides, I have had many lost/stolen flags taken off of many different phones due to some of the numbskulls working at my company, no problems. Haven't had to do it for an EVO yet though.
There are always legitimate reasons for wanting that taken off, as opposed to just wasting a perfectly good piece of hardware. Thieves will always steal, regardless of whether or not what they steal can be reactivated or not. Your logic is flawed.
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I'm fairly sure the original owner can remove the Lost/Stolen flag, so it is your logic that is invalid.
The only reason someone would want to remove a Lost/Stolen flag from a phone that was not originally theirs is someone who was the recipient of a stolen phone, or one released through insurance fraud.
sohr said:
I'm fairly sure the original owner can remove the Lost/Stolen flag, so it is your logic that is invalid.
The only reason someone would want to remove a Lost/Stolen flag from a phone that was not originally theirs is someone who was the recipient of a stolen phone, or one released through insurance fraud.
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No, my logic is sound, and a correct reply to the comment above as it is worded. More specifically regarding the thieves stealing phones portion. And I might add that your "only reason" doesn't cover all bases either. Not everyone who loses a phone, files an insurance claim. In fact, many people do not carry insurance on their phones. In that event, the original owner could find their lost/stolen phone, and turn around and sell or give it to someone else while forgetting to clear the device through the service provider.
I love it when the "know-it-alls" come out and only "know" what they have experienced or can imagine in their own minds. Limited.
Sprint accidentally reported my Evo lost/stolen when I was on the phone with them once. Then they lost the ESN from their system. Then they told me that HTC had to reload the ESN into their system before Sprint could do anything.
Took about 5 days to get my phone back but they did finally do it.
I understand the issue here but that is why I never buy a phone from someone unless I meet them at the store to verify that it is legit and clear to activate.
Jye75 said:
that event, the original owner could find their lost/stolen phone, and turn around and sell or give it to someone else while forgetting to clear the device through the service provider.
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If the original owner "forgets" to clear the device, whose fault is that? It's not Sprints-- and it's something that is easily remedied-- have the original owner call Sprint and have it removed.
Every legitimate reason for removing a stolen/lost flag is covered that way.
I love it when the "know-it-alls" come out and only "know" what they have experienced or can imagine in their own minds. Limited.
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Pot meet kettle, much?
sohr said:
I'm fairly sure the original owner can remove the Lost/Stolen flag, so it is your logic that is invalid.
The only reason someone would want to remove a Lost/Stolen flag from a phone that was not originally theirs is someone who was the recipient of a stolen phone, or one released through insurance fraud.
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Click to collapse
Same thing I was thinking. You could file a claim, pay the deductible, get a new phone and just be like" nevermind, I found it. Can you remove the lost/stolen tag please?" Now you have a spare phone you could sell to recoup the cost of the deductible, and then some.
I'm going to be more blunt than others and just call this exactly what it looks like. Fraud.
sohr said:
If the original owner "forgets" to clear the device, whose fault is that? It's not Sprints--Never said it was Sprint's fault. And you know, SOME people are ignorant enough to not know that they NEED to clear the ESN of a lost phone. Some may think that replacing it and assigning the number to the new one takes care of any trouble they might have. and it's something that is easily remedied-- True, but the person I was replying to commented that in their opinion, there should be NO way to clear a lost/stolen ESN. Read much?have the original owner call Sprint and have it removed.
Every legitimate reason for removing a stolen/lost flag is covered that way.
Pot meet kettle, much? You'd think, but no. In this case, and every case that I choose to argue, I make it a point to actually KNOW what I'm talking about, which is more than I can say for you. Now, sit down and color.
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My point's made, end of interaction with you.
SO the guy he bought it from told him to stop calling him or he will press harrassment charges against him. there's gotta be away to get this solved through customer service may be an upper level management can help. the seller says he called sprint and they reported that phone is not on the lost or stolen. please guys solutions not bickering between each other this is ridiculus
the seller has canceled his account recently i dont know what the means as far the phone goes. sprint c.s. said they don't understand why it has this status on it.
Hmmm, if the seller cancelled recently, and sold his EVO, then it might be that he owes Sprint, and they will not release the ESN until it's paid up. Think about it, a lot of people jumped at the Evo with a 2 year contract, discounted price. Maybe the seller could not afford the service and decided not to pay. I've heard of a couple of situations like this.
if thats the case what options are there? what can sprint do for my friend to get this phone activated. this sucks for my friend. maybe the seller is afraid he'll have to pay if he calls sprint. idk. weird situation?
That's what would need to happen, he'd have to pay his debt first. How much did your friend buy it for?
DR.mobbfigga said:
SO the guy he bought it from told him to stop calling him or he will press harrassment charges against him. there's gotta be away to get this solved through customer service may be an upper level management can help. the seller says he called sprint and they reported that phone is not on the lost or stolen. please guys solutions not bickering between each other this is ridiculus
the seller has canceled his account recently i dont know what the means as far the phone goes. sprint c.s. said they don't understand why it has this status on it.
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This is bad... really bad. Did he disclose that the phone had a bad ESN when your friend bought it? And it means that the seller is basically telling you that your friend is on his/her own since the seller already has the money.
DR.mobbfigga said:
if thats the case what options are there? what can sprint do for my friend to get this phone activated. this sucks for my friend. maybe the seller is afraid he'll have to pay if he calls sprint. idk. weird situation?
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Either way Sprint will not activate the phone unless they get whatever is due to them. It would be a lot easier for your friend to get his/her money back and return the phone and shop for a new one with a clean ESN. I don't think you can have Sprint do anything at all at this point. Go resolve the issue with the seller or try to have your friend get money back... at this point I hope your friend can still get the money.
DR.mobbfigga said:
SO the guy he bought it from told him to stop calling him or he will press harrassment charges against him. there's gotta be away to get this solved through customer service may be an upper level management can help. the seller says he called sprint and they reported that phone is not on the lost or stolen. please guys solutions not bickering between each other this is ridiculus
the seller has canceled his account recently i dont know what the means as far the phone goes. sprint c.s. said they don't understand why it has this status on it.
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This happened to me before for a phone I sold. But in my case it wasn't in lost/stolen status, but showing as active on an account. As the seller I did everything possible on a Saturday to resolve the issue for the buyer right away. I was on the phone with Sprint, even gave the buyer my personal number (this was an ebay transaction) told him to have Sprint conference me in. After a few calls this was resolved.
From the way your friend's seller is acting I would be more inclined to believe this is a stolen phone. The guy should refund your friend right away and just take the phone back. If I was your friend in this situation, I would be finding out with sprint right now if I should be going to the police to report this guy.
Going to the police is what he's,gonna do tomorrow. Hopefully this can be resolved.
Sent from my PC36100 using XDA App
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
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Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
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Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
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Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.
I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!
kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
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Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
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I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
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Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk
kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
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One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.
Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
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I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
AngelDeath said:
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
Click to expand...
Click to collapse
Blame Apple. Sounds like HTC is jammed up by a court decision, not because they want to piss you off.
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
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Click to collapse
That isn't entirely true. HTC has a global warranty so it doesn't matter which country you are in.
blackalice said:
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
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I thought it was better than them just telling him that he was completely screwed. Sure it isn't the same phone but in some circumstances it is better than no phone.
The problem here is its not a warranty issue, this is a out of warranty repair, this is like buying a BMW over seas, bringing it here and then something goes wrong and you needed it fixed, BMW here says sorry we cant touch it cause Ford wont allow it. A global warranty or even a out of warranty repair shouldnt be held subject to Crapple. I understand they cant offer the phone here in the states, but repairing? you got to be kidding!
Plus I'm not out of a phone, I have a second HOX international I got it after this one got smashed. But now I have to fix the white one when it comes in and fix it myself, but its wrong that my fixing it voids all warranties, I'd even accept if it was a warranty repair and it couldnt be fixed and they offered the US version as an alternative dur to the restrictions, but this is like going to a service repair shop and they wont fix it. It's BS.
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.
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Click to collapse
Actually, up until the Apple litigation, they did repair international phones in the U.S. (unlike Samsung). The problem is that they aren't permitted to reload the international s/w here in the U.S. because it contains features that have been banned. The U.S. XL for example doesn't have the traditional Android app picker; it's been replaced by a tabled menu. Anyone importing an international phone in to the U.S. really needs to fully investigate the down sides before making a purchase. And HTC U.S. deserves kudos for offering a One XL as replacement for a phone not even purchased in the U.S.
Dear Barry,
I understand you have some questions about the Bootloader unlock tool and the warranty for your device. I know how important it is for you to receive correct information and I will be happy to answer any questions you may have.
Unlocking the bootloader means that you now have the ability to customize software on your device. Barry, please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means. The final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
As for the warranty, your device does have Global Warranty so if you ever need your device repaired, we can do so here in the United States. Again, the final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
To set up a repair ticket, you will need to speak to the HTC America Warranty & Repair Center. Their contact information is 1-888-617-1113 from 8 A.M. – 8 P.M. ET, 7 days a week. Barry, they will be able to answer any questions you have about the warranty and repair process.
I hope this was helpful and that I have answered all of your questions. If you ever have any questions, Barry, please do not hesitate to send us another email. We will be more than happy to answer any questions you have about your device. Thank you for taking the time to contact us and I hope you have a great week!
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Kathleen
HTC
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If you want to keep the tegra one x i suggest sending it to a friend/family member in europe and get them to get it repaired.
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
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akhileshp said:
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
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won't both these methods still invalidate the warranty though?
But, it will be fixed.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
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Click to collapse
Got the name of the place in Deleware? And the problem with local shops is not all of them know what they are doing even if they say they do, remember alot just see dollar signs, so its hard to find a shop that actually knows what they are doing. Plus this being an international version, the other problem is finding the right screen that fits and is original, most will just take the cheapest they find and charge you double plus labor.
akhileshp said:
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
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Click to collapse
The problem here is very simple, again I understand about not selling the phone in the states based on the ruling, but when you already OWN the phone whether its before the ruling or after, should NOT apply to repairs. Hence my example of BMW and Ford. Repairs of a phone isnt the same thing as buying or HTC attempting to sell the phone in the US defying the ruling. Its basic customer support and relations.
Its the same for example, you unlock the bootloader and leave the stock rom, or you flash a custom rom, then you break your screen, you call HTC for an out of warranty repair, and they tell you they cant fix it cause you unlocked the bootloader when the cracked screen has nothing to do with the unlocked bootloader. Or if there is a know defect in the phone and they wont fix it because of the ruling, or cause its unlocked. Once a phone is purchased the ruling should have no effect or implications to repairs, and I havent read the ruling, but I would be HIGHLY surprised if the ruling did include repairs, I can almost guarantee the ruling has to do with selling in the states.
lawrence750 said:
won't both these methods still invalidate the warranty though?
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Sending it to someone outside of the US and having them call HTC for repair no will not void the warranty, because you are having HTC do the repairs. Opening it yourself and doing the repair yes will. But when you dont know anyone overseas to send it to you have no choice, its either have a useless phone, or fix it yourself, and how many are going to let a $550 phone thats fairly new sit that way?
Baldilocks said:
But, it will be fixed.
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Agreed.
https://plus.google.com/112648899669966964704/about?gl=us&hl=en
There is a link to their Google+ page. Complete with address and phone number.
Deleted.
You sent your "not for USA, not sold in USA" phone for an OUT of WARRANTY repair, yet they offered you an ATT replacement because of Legal issues. That is called GREAT customer service!
By the way, read the warranty booklet, it clearly states that warranty is applicable only in countries where the phone is sold in, and the Tegra3 HOX is NOT sold in USA.
If you still want to repair it through HTC, check from where you baught the phone, many UK online retailers (not sure of other EU) will gladly handle the repair of the phones they sell through HTC.
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
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Sell me your phone for $30. I need the spare parts. :good:
shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
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Yea the warranties arent worth sh*t. i can't believe they would charge you full price for repair as well. Bunch of bull.
Sent from my Galaxy Nexus using Tapatalk 2
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
slayr76 said:
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
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As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
complaining about you cracking your screen and it not being covered?
c'mon now
I guess the irony there is someone joking about faking an insurance claim on a phone, and someone two posts later saying how the insurance costs too much. Guess it's a messed up world all over!
I can't stomach the wasted money monthly myself, figure if the worst happens I'll just replace on my own. It helps having a family plan with an upgrade ready to go if needed in worst case.
crixley said:
complaining about you cracking your screen and it not being covered?
c'mon now
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I don't mind that it's not covered, I'm upset about the fact they told me it would be based on an initial assessment and worse yet, the cost of repairing it....
rand4ll said:
As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
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Never insure something you can easily afford to replace. Insurance only purpose is to transfer risk to someone else for replacement. When the cost outweighs the benefits then it becomes not worth it.
OP pics or it didn't happen!
Sent from my Galaxy Nexus using Tapatalk 2
Currently with Verizon and I'm in the process of getting my device replaced by Asurion after I cracked the glass on my camera.
I believe I recall some people getting devices back that they were able to unlock the boot loader on their device when receiving the Asurion replacement. I think there was something about unlocking it before it boots up with the Verizon SIM in it or something like that.. Does anyone have any information in regards to this? If I have a chance to root my replacement device prior to using it I would like to take advantage of that.
Expect a locked device, but be pleasantly surprised if you are able to unlock the bootloader. People in the root bounty thread have tried to unlock without a SIM inserted and failed.
I will add one thing...
While something like this happens all the time (it actually happened to me; which is the only reason why I got mine from Verizon but can achieve root...), I believe the circumstance that this happens for might exclusively be only if you send yours in for a warranty replacement, so maybe (or at least less likely) not for an insurance replacement... I mean it makes sense because with all of the initial problems of "taimen", Google would rather just replace defective ones with straight-from-factory units. I wonder if one can say the same with Asurion and insurance replacements...
But I can't say I know a lot about Verizon, Asurion, and the warranty procedures...
sidenote: I actually pay for and also have Asurion insurance on all 4 of my lines as well....
Yes, just to clarify this wont be a warranty done by Verizon but a replacement sent to me by Asurion.
I'll mess with it when I get it tomorrow if no one really has much insight in regards to this.