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re: Screen died? but green & red button lights on
Hi
I have a pda2K i-mate (HTC Blue Angel) but today it looks like the backlight died or its gone into some strange stealth mode
This problem was not caused by ROM upgrade etc, but possibly caused by slight shock (see below).
SYMPTOMS
Currently the screen is blank - no back light and no writing
I try power button - short press, long hold - still not working.
After soft reset
red (end call) and green (answer call) button lights come on
then 2 high pitch beeps 'de-neer'
then 2 lights off
press red key, both lights on
keypad lights works
after few secs idle lights off
press red, then normal pitch beep
After hard reset -
same as for soft
does that sound normal after soft/ hard reset?
but there is no picture at all - couldnt see splash screen or any flicker etc.
Do you think it's hardware or software fault?
or is this maintenance mode or something?
Read somewhere red light on constantly means defective battery, but is that the charge light? or end call light?
Can i change brightness somewhere? (without needing to see screen).
I've taken the battery out a few times, stick it back in after 10 or so mins, doesn't work.
will leave out over night if not sorted by then.
CAUSE:
Lying in bed, getting phone from jacket which was on chair
phone in pocket of jacket, picked up jacket, phone swung down and hit side of bed (not too hard) - pretty flush (but padded) i guess so maybe combination of buttons pressed simultaneously
active sync 4.1 works (managed to do full backup- won't use i know)
after hard resets its now on guest partnership
couldn't get mtty to work with it (after disabling activesync) - just said CLIENT CLIENT after pressing USB mode (didn't see WCE..USB...option)
(probably cuz not in bootloader mode - record button + power/standby + reset?)
Update: Got to type some commands in but dont think PDA was properly connected (no chargin light), or didnt see change in results.
downloaded latest ROM updates from club imate when try to run says wrong country id. Tried Arabic version too, also wrong country id.
Update: Tried standard partnership active sync connected then Rom update - PDA2k_WWE_14000_176_11200
Error 120: COUNTRY ID ERROR
DEVICE INFO
This unit is replacement from UK insurance company so not sure where they got it from. Guess what - insurance just ran out (they cancelled as claimed twice already!)
It's in pretty good newish condition - opened box March 2006, i think it had WMedia player 10 so guess is quite up to date, but can't get device data as can't execute file on ppc without seeing screen (unless other way).
I had chat session with club imate support
they asked for my IMEI, serial number and contact details. i think they told me to send to service centre or something but got a phone call at end, and the session timed out, great (one of those days!)
Any idea if it would be under warranty? Original purchase over 1 year, but this is a new unit from March 2006
How long do repairs take with imate - Ashford Kent centre?
Today has been a nightmare, i'm one of those people who doesn't eat / sleep / work properly until PC or PPC is fixed (sure most ppl here are too ) . I rely on both PC's for my e-commerce business. Normaly i find answers in forums, but today i've been going in circles...
spent over 7 hours searching so far, trial and error etc and can't find the exact solution, it's been fun but this permanent frown and dodgy gut is not very pleasant now - (sorry for moaning and rambling )
Thanks in advance for any tips or pointers
PS. I'm new here, great forum!
Might check out WM5 upgrade if get above working :S
the connectors come loose inside.
the connectors come loose inside.
It takes quite a bit of force to pull the screen ribbon connector off of the main board... you must have whacked the phone pretty good for this to happen. I guess if the backlight is not comming on anymore, then it could have happened. If this happened, you are in luck. Otherwise, it is something else.
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
yodafreak said:
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
Click to expand...
Click to collapse
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier in your guide not a GSM NM8 blueangel. Althought the overall shape is the same the sim card holder ( blanked off in the harrier ) is in a different place and the blueangel does not have a flash unit above the camera. The backup battery is socketed directly to the board and not on a fly lead also. But hey, all the screws are in the same places!
Richard
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier
Click to expand...
Click to collapse
DOH! You're right. I guess I found something that looked similar to the Audiovox PPC6600/VX6600 Harrier(CDMA) Blueangel(GSM) or whatever the heck they are calling this thing!
I figure the BA crowd can still use the info because there are many similarities (however, I can't get back into the page to edit, says 'page not found', using IE6)
Update:
Thanks guys for the pics much appreciated,
might still have to open it, but i thought i'd try the warranty route first.
So after getting an invoice for the my third replacement insurance unit (now faulty) i sent the PDA2K to the imate repair centre.
Few days later got a quote of £410.35 to repair the mainboard. (9 pounds to get it sent back with no repair)
Out of Warranty Reason
illegal Unlock
I called the repair centre and they said the warranty was rendered invalid because 3rd party software was installed that turned the IMEI numbers to zeros on the mainboard.
Now what does that mean?
a) Insurance company phone shop gave me a dodgy phone? :roll:
b) i installed some software that somehow did that (not that i'm aware of)
c) the repair centre just came up with a crap reason and high bill to stitch me up :twisted:
I've sent a fax to insurance company and email to imate support and will see what happens.
Anyone had a similar reason for out of warranty?
What does it mean when IMEI on mainboard all zeros?
Thanks again for help
Cheers
(PS Should this be a new thread now?)
One thing to throw back at them - why on earth would an i-mate device be locked in the first place for you to unlock it?
All zeros usually means the security area is corrupted. Doubt you need a new board BTW, just a flash with jtag.
Do a search for problems with SBE's repairs...
Richard
Thanks Richard will do a search,
heres what club imate had to say:
Dear Customer,
Thank you for your email and apologies for the delay caused. Regarding your query, please note that the unit was received in the service center with a null internal IMEI number which in turn void the warranty. Please note that the service center checks the device for any fault using professional tools and follow policies of the service center and their decision is final as for the warranty issue.
Regards
Technical Support - i-mate™
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Click to collapse
Brilliant
Hi
I Need Information About Upgrading The Ram Memory Of My Xda Exec.i'll Realy Appreciate A Do It Yourself Info.along With The Actual Tipe Of Memory And How Much Would Be The Maximum I Can Upgrade It To.any Info Will Be Well Appreciated!
Thanks!
the only thing I can think of is, that the Universal has some empty places for memory on the pcb.
if you are good in soldering SMD mounted memory you can check, if this is possible and where you must solder them in the universal by looking in the service manual (which also explains how to take apart the device).
the service manual you can find in the ftp of xda-developers.com.
if you do not know what is SMD etc. then just forget it as you will for sure screw up your device.
for what do you need more memory?
it has been tried, and you can find a forum post on this site about 8 - 10 months old.
there is a spare slot on the main board. it was done and added, but the OS didnt recognise the extra addition.
i find it odd. it was proposed that M$ OS limited its use, however, my wife has an IPAQ running WM5, and she has about 130mb of program memory (cant check she isnt here). Sure its not a phone, doesnt have 3G or GPRS etc, but as PDA, its fast, never runs out of memory, and has more than what mine does. So it isnt M$, it must be HTC manufacturer.
In summary, no matter how good you solder, it aint gonna work.
I also remember reading somwhere that with the extra memory the battery will drain way to fast thus rendering the upgrade utterly useless
Bro u shld really forget this thght coz as it is mentioned above dat even v know dat there is an empty slot provided by the hardware manuf. but there is no support recognized by our M$ OS .
So let's get this straight once and for all:
I've read through a lot of threads regarding this, and some ppl say that the limitation lies with WM, some say that it does NOT lie with WM, some say that you have to get the hardware correctly hooked up, some say that the soldering has to be correct.........
It seems nobody has been able to settle the issue conclusively one way or the other.
so, does a pocketpc device exist that:
a) is based on the same CPU as the uni
b) has more than 64MB of RAM (128/256)
c) has WM5/6 and it sees all of the RAM??
If such a device exists, then in theory no ROM change should be necessary, and the answer should lie with hooking up the additional/replacement chips correcctly.
Thoughts along this road?
D.
Develo said:
So let's get this straight once and for all:
I've read through a lot of threads regarding this, and some ppl say that the limitation lies with WM, some say that it does NOT lie with WM, some say that you have to get the hardware correctly hooked up, some say that the soldering has to be correct.........
It seems nobody has been able to settle the issue conclusively one way or the other.
so, does a pocketpc device exist that:
a) is based on the same CPU as the uni
b) has more than 64MB of RAM (128/256)
c) has WM5/6 and it sees all of the RAM??
If such a device exists, then in theory no ROM change should be necessary, and the answer should lie with hooking up the additional/replacement chips correcctly.
Thoughts along this road?
D.
Click to expand...
Click to collapse
it cant be a limitation of the "os" as atena has 128 mb ram
Think most if not all the WM6 models are now 128mb at least aren't they? Would seem to point towards HTC issue...
the universal was originally a wm2003se device with 128mb ram, they made it down to 64mb with the release of wm5, this is why the slots remain. If you can solder bga (needs an x-ray machine to verify the connections) and also find out how to get the memory noticed by the motherboard then it's a simple hex edit to make wm5/6 use it.
Interesting. Suppose I get the bga chips soldered on correctly.
1) What has to be done to wm5/6 so that the added ram gets seen?
2) I read someqhere that soldering just the bga chips is not enough. It seems that some additional parts are required. How about we get a detailed explanation going here?
Or is there a thread somewhere else about this already? I've searched around but haven't seen an explanation...
D.
Edit: while using an xray really insures that the connections are correct, I've soldered bgas before using more traditional methods (i.e.: hot plate + hot air gun). Doing this can damage the bga chips you;re trying to solder, but it is not that hard to do. Plus, I think the risk of damaging a few of the new chips you just bought is worth getting the final reward of doubling the RAM of the Uni...
BlackICE said:
for what do you need more memory?
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Click to collapse
That's the only reason I want to sell mine, because it has too little memory. I cannot start Navigon Mobile Navigator 6. Well I can start it but as soon as I want to search for a route to my Destination it lacks memory.
I found out that with PDAViet's ROM (one of the older Crossbow ones) where it has about 30 MB free it works, but I normaly have only about 22-24 MB left after syncing with no Program running. That's too little. This is why I wait for the Ultimate 7150 from IMATE.
simon_darley said:
i find it odd. it was proposed that M$ OS limited its use, however, my wife has an IPAQ running WM5, and she has about 130mb of program memory (cant check she isnt here). Sure its not a phone, doesnt have 3G or GPRS etc, but as PDA, its fast, never runs out of memory, and has more than what mine does. So it isnt M$, it must be HTC manufacturer.
Click to expand...
Click to collapse
That's why I'm awaiting the new ones from IMate. Perhaps they are fast as they are supposed to be. My MDA III (That's the BlueAngel) was much faster than the MDA Pro (Universal)
NiTeSHiFT said:
That's why I'm awaiting the new ones from IMate. Perhaps they are fast as they are supposed to be. My MDA III (That's the BlueAngel) was much faster than the MDA Pro (Universal)
Click to expand...
Click to collapse
yes but that was because Storage Memory was also in RAM...
Develo said:
1) What has to be done to wm5/6 so that the added ram gets seen?
Click to expand...
Click to collapse
Nothing should be done. Device would detect 128Mb automatically if RAM is correctly soldered. The RAM detection code is identical to the code used in BlueAngel ROM, so it should be working.
I even made a patched ROM on which device always think that 128Mb RAM is installed. So the problem is in soldering
2) I read someqhere that soldering just the bga chips is not enough. It seems that some additional parts are required. How about we get a detailed explanation going here?
Click to expand...
Click to collapse
There are 2 resistors that need to be shifted. Search forum, we've published the fotos.
But that is not enough, the whole RAM is not accessible, so something else should be soldered.
Does anyone know if the new imate ultimate series will recognize an sd / mini sd card greater than 2mb??
Midget_1990 said:
the universal was originally a wm2003se device with 128mb ram, they made it down to 64mb with the release of wm5, this is why the slots remain. If you can solder bga (needs an x-ray machine to verify the connections) and also find out how to get the memory noticed by the motherboard then it's a simple hex edit to make wm5/6 use it.
Click to expand...
Click to collapse
Does anyone have one of these 2003SE Uni's, to compare hardware? Has anyone seen one of these?
It was never released as a WM2003 device though before it was changed to run WM5. Finding one is pretty much impossible if anything.. I do recall a year or two ago a chinese user of the device soldered the ram on the device and got it to detect the full 128mb. His work was never posted here though, I came across it on google a long time ago. If I find the page I'll post it here.
good god please do that!!!!!!!! I've been racking my brains out reading datasheets and googling and reading stuff about this, and I've been wondering for the longest time how come nobody has done it yet!!
Hope you find that page again!!!! I sure haven't!
D.
Has anyone tried looking for FCC or Patent Diagrams?
I've been trying emailing reviewers who had pre-production ones, especially the ones who's articles said 128mb of ram
Sounds very good all this,
Hopefully someone finds out how this is to be done.
Oh and i am willing to try it out too (hmm man too bad i cannot solder bga chips)
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Maybe, it saw a ghost?
MaskedMarauder said:
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
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nope same blank white screen with a line in the middle.
Looks like a serious hardware death there. Did you buy it off an ebay shop or private? If from a shop you may be able to make a warranty claim, if not you'd have to post it to a repair centre and cross your fingers.
I am presuming here that you have tried a Hard Reset too, ie holding down both softkeys whilst resetting, then releasing the softkeys when you get a confirmation message.
if i press the reset button nothing happens. Orbit only responds to the power button. I bought it off ebay and hence the problem. Do you think it is only a screen malfunction and if i buy a replacement screen I should be able to solve the problem? is it easy to replace the screen by myself?
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
derooseolivier said:
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
Click to expand...
Click to collapse
Could you give me step by step instructions on flashing the xda orbit rom. Out of frusturation i tried updating the orbit to WM6 and it successfuly updated according to message on my computer screen. So i have wm6 on my phone now but still the same problem.
I exctacted the file and put it in the root of my sd card and pressed the voice button and power button. Now how do i know that the ROM is being flashed? (since i just see the white screen). Even for the orbit should i just name the file on the microsd card as ARTEIMG.nbh ?
Thanks for all your help..but since i am new to this could you please explain teh process in more simpler terms?
Thanks again
dealsoutlook said:
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Click to expand...
Click to collapse
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
neilhhardy said:
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
Click to expand...
Click to collapse
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
If You Put Out Your Battery More Than 30 Second, It Make The Same ?? And In The Same Place???
NOW YOU HAVE NOTHING TO LOOSE... if is it the screen, you must change it...
But before, try to flash one more time your artemis with the original wm5 and, for sure, begin to make it supercid before (so you are sure you dont make a second problem !).
The client with a same problem (but not with the little trace at the right side from your screen) is happy now ! Play also a littlebit to make hardreset, softreset, usb bootloadermode ... And maybe you will see the color coming back!
I said one more time, i am not a professional for this problem but, "still trying" is never bad.... And for the screen... if you command him, you must waiting... so... try it first and if you have no more solution to try, send the pdaphone to htc... And if it's the screen, pay the replacement to htc and dont make it you self ( ebay?? are you sure 100 % the screen you buy its working???!!!??? ).
Yeah, if your computer recognises it, it'll just need a new screen.
cr0bar said:
Yeah, if your computer recognises it, it'll just need a new screen.
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Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
to dealsoutlook
i've just sent you a pm! please check
Does anyone know, where can it be send for repair to?
I have a bricked phone (even bootloader is not started).
And it was bought at eBay, so no any warranty or so.
This is XDA Orbit and I'm in Austria, where O2 has no representation.
Could you, please, advice the companies/possibilities to reapir it (chip change or direct reflashing - not via USB).
Alex
neilhhardy said:
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
Click to expand...
Click to collapse
Thanks for letting me know..i though it was a pretty simple thing to do by myself. But now I definitely dont want to take that chance. I will shop around for some local cell repair shop. But since this phone is not available in canada I dont know where to go. Does anyone know of a repair shop in Toronto?
I would think the quickest turnaround would be throught HTCamerica. Its located in Houston Tx...
http://www.america.htc.com/support/service-repairs.html
thats just my two cents, turnaround time is like 5 to 7 days after receipt... if they service your phone, they do p3300, you would have to call to find out
Hey Buddy
dealsoutlook said:
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
Click to expand...
Click to collapse
I can help u. just reply. I have gone thru such case. OK Post me and I will guide U
Cheers
This happened to mine too,and screen was not broken.Working internally but white 'screen of death' showing.Sent back to 02 but no mention of fault on return.I think rom suffers corruption since it was after x close, fix.Not sure though!
hi
i more or less accidentally bought a blue angel (o2 xda III) without a camera a few weeks ago. i simply didnt check if it had one. since i don't necessarily need one it is not a big deal but still it would be nice to have one.
so i thought about buying a broken BA to get the camera and back-part of the case from it and put it in mine.
so the general questen, is that possible at all? is the connector whatever i need for the camera on the mainboard though the device actually was not planed to have one?
did someone already try that? because i did not find anything via the search
do i need any extra software, especially rom (i am using sun_dreams wm6 at the moment)?
and just btw can i also use let's say a vpa3? i am not sure since the front-case looks different but the back seems to be the same...
thx in advance
fleity
Every device as HTC Blue Angel (whether S66, xdaIIs, MDA IIIor pda2k) will carry same hardware...I wonder why the previous onwer tempered the BA for ya
anyway, U need a camera with its connection strip/cable. all u need to do is the lift off the plastic metal covered mount on the camera place. and search for a bare connector on motherboard. you can follow Blue Angel Wiki to dis-assemble ur BA and find the right spot to put the camera in.
and NO, u wont need any specific software/OS update too, coz every cooked rom here comes with every driver needed to make components on BA work.
Happy Hacking. just find a broken BA with a WORKING camera and transplant it to urs
thanks a lot for the answers
i will make some photos and post some links here as soon as i got a cheap broken BA and did "the operation"
Hi Guys
apologies if this is a duplicate post
my missus dropped her G3 earlier while getting out the car, and the display went off, now all that shows is a blue and green blinking LED indicator.
we have taken the battery out, etc and nothing will come on
now she has alot of pictures, etc of our little girl and we dont want to lose the data.
is there anyway to recover anything? iv plugged it into my laptop and it installs the drivers however cant pickup the phone being connected.
I have been told the fault is a hardware issue and to take it to an 02 shop.
We would really like to recover data first.
Thanks for your help
nobbly33 said:
Hi Guys
apologies if this is a duplicate post
my missus dropped her G3 earlier while getting out the car, and the display went off, now all that shows is a blue and green blinking LED indicator.
we have taken the battery out, etc and nothing will come on
now she has alot of pictures, etc of our little girl and we dont want to lose the data.
is there anyway to recover anything? iv plugged it into my laptop and it installs the drivers however cant pickup the phone being connected.
I have been told the fault is a hardware issue and to take it to an 02 shop.
We would really like to recover data first.
Thanks for your help
Click to expand...
Click to collapse
did you have a screen lock?becausethe phone won't show the storage untill he/she is unlocked you can try tryping it maybe the screen registers it, if you didn't there is nothing you can do....
nobbly33 said:
Hi Guys
apologies if this is a duplicate post
my missus dropped her G3 earlier while getting out the car, and the display went off, now all that shows is a blue and green blinking LED indicator.
we have taken the battery out, etc and nothing will come on
now she has alot of pictures, etc of our little girl and we dont want to lose the data.
is there anyway to recover anything? iv plugged it into my laptop and it installs the drivers however cant pickup the phone being connected.
I have been told the fault is a hardware issue and to take it to an 02 shop.
We would really like to recover data first.
Thanks for your help
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If the pics where saved on your external SD card then you can remove the sdcard and insert the card into an sdcard reader and connect it to your laptop/pc.. if you didn't save it to the sdcard then the best and only option is to send it to an After Sales department and ask them to recover the pics.. data recovery comes with a huge price!!! Good luck mate! :good:
Thanks
Hi Guys,
thanks for your replies, looking at the forums this issue is basically a problem with the screen, so I'm hoping that 02 can replace the screen whilst leaving the memory intact, the missus is going to the 02 shop this morning. The phone is less than 6 months old so we are hoping it wont cost too much to fix. I did say to her not to mention she dropped it (i know this is cheeky) however it is a known issue with the LG G3 this blue and green indicator flashing. I will let you guys know how she gets on
Update
Well all good news chaps, Missus took it to the 02 store and they have backed up all her data for free as she was under warranty and replaced the handset.
Reading on various forums, this is apparently a known issue with the LG G3. Needless to say I am buying her an indestructible case for the phone
New Update
nobbly33 said:
Well all good news chaps, Missus took it to the 02 store and they have backed up all her data for free as she was under warranty and replaced the handset.
Reading on various forums, this is apparently a known issue with the LG G3. Needless to say I am buying her an indestructible case for the phone
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Sadly I jumped the gun, the guy in the 02 store has had a go at trying to restore the data and has failed miserably.
I found this post - http://forum.xda-developers.com/showthread.php?t=2786395
I wonder if some tech genius from the site wouldnt mind giving me hand at all?