I have a brand new TP2 from work - direct from HTC so not locked to network.
Have had it since Tuesday and have had to remove battery to get phone back three times already.
The phone goes into sleep mode like it should and screen goes blank , normally its fine and one press of button on top and screen comes back to life.
However 3 times now I've gone to use the phone pressed the button and nothing . tried holding it down (in case I've powered it off) and again nothing. Only way tp get the phone back is to remove and reinsert battery. Has anyone else had this fault ?
Is it a known issue or should I be returning the phone as faulty ?
I think you should send it back, even if it were a "known issue" that happens to a few units, that kind of problem really shouldn't happen to a phone that is over £400 and is only a few days old.
Never heard of this issue, so I would send it back. I've had my TP2 for about 4 days now and haven't had anything like that.
Related
Hey guys,
I've galaxy nexus a month ago and from the first day I noticed some problems.
Sometimes the phone reboots itself without even touching it, and sometimes I experience dead screen so I have to take the battery out and then restart it.
I've contacted the seller (phones4U company) and I had a replacement so I was hoping for a new phone having no issue. Unfortunately, I'm still experiencing the same issue with the new phone.
Anyway's having the same issues?
I'm on Orange network, UK and the phone is not rooted
>> it's on 4.0.1
Bought mine two weeks ago. Had one random reboot, but with only 5% battery remaining, so I dunno if it could have something to do with that.
Will report back if it happens again and under which conditions.
No dead screen for me yet, just one time I think I had to press the power button three times to wake it...not sure tho, could well be that i was just too dumb to hit that button correctly
flx-grafix said:
Bought mine two weeks ago. Had one random reboot, but with only 5% battery remaining, so I dunno if it could have something to do with that.
Will report back if it happens again and under which conditions.
No dead screen for me yet, just one time I think I had to press the power button three times to wake it...not sure tho, could well be that i was just too dumb to hit that button correctly
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Thanks for your reply.
I have the button issue as well. the phone does not response sometimes so I have to press it for several times to wake it up.
Hi all,
I have received my new Samsung Galaxy Nexus just yesterday. When I unboxed it and turned it on it was working just fine and i managed to complete the setup. I was playing with the phone when it suddenly got stuck and just died. Nothing worked to fix the problem. I tried a battery pull, sim pull, powering it with the volume rockers, charging it the whole night (there was no indication it was charging) everything I could find in the forums, nothing worked. Eventually, my girl friend just tried to turn it on and it worked, it just started working. There was no happier man in the whole world than me.
ALAS, the problem returned and now my phone is DEAD.
the thing I noticed that in it's dead state the phone is heating when the battery is inside (not crazy hot but still hot enough to notice)
WHAT ELSE CAN I DO, PLEASE GIVE ME SOME HOPE!
Have you tried calling either your carrier or Samsung? If you just received it, presumably there's someone willing to do a return or warranty work.
unfortunately can't return
unfortunately, i can't return the device. will try contact local samsung rep to fix it but i hoped there is a quicker solution.
So it seems like the phone is still on, maybe just not booting right? Try turning it on while holding both the volume up & volume down keys. So all three buttons held down at once. That will get you into the bootloader, then just navigate with the volume keys to reboot and press the power key. Give that a try and report back.
it did not work either
the phone does not react
Try a different charger and cable.
bow chicka wow wow.
tried that
does not work
can't turn on galaxy nexus
i'm having the same problem....my phone just stunt then turn off it self, and i won't able to turn back on.... did my phone dead or just the battery problem???
Hello, I've been lurking around this forum for awhile and this is my 1st post! I've used the search feature and many other websites for my problems but cannot find anything similar =[.
My phone is 100% factory and the battery energy was around 80% at the time of incident, what happened was I received a text message but didn't check up on my phone till 30minutes later where then I pressed the home button to turn the screen on but the screen didnt power on but the phone's audible volume was working and the other 2 keys next to the home button lit up. I could click around my phone and function everything properly with no visual image to the screen (I even started my music player). I got frustrated so I attempted to soft reset it multiple ways and problem still persisted, I then decided to leave the battery out overnight to see if it would fix things, I did so and the same problem persisted, so I decided to plug it into the original usb wall charger and when I did i left the room, came back 10 minutes later tried turning it on and it doesn't even power up any more. Anyone have any ideas? The phone doesn't even turn on while plugged into the wall charger. (I do remember something about a phone update on my notifications list)
I had dropped the phone 2 months ago and the screen cracked but functioned normally and I'm afraid that I will not be able to claim warranty because they will blame the cracks.
Factory reset the device by booting into recovery.
If the screen will not function in recovery mode, or after boot. ...it's not good.
The digitizer may be toast. ..g
kpjo4 said:
Hello, I've been lurking around this forum for awhile and this is my 1st post! I've used the search feature and many other websites for my problems but cannot find anything similar =[.
My phone is 100% factory and the battery energy was around 80% at the time of incident, what happened was I received a text message but didn't check up on my phone till 30minutes later where then I pressed the home button to turn the screen on but the screen didnt power on but the phone's audible volume was working and the other 2 keys next to the home button lit up. I could click around my phone and function everything properly with no visual image to the screen (I even started my music player). I got frustrated so I attempted to soft reset it multiple ways and problem still persisted, I then decided to leave the battery out overnight to see if it would fix things, I did so and the same problem persisted, so I decided to plug it into the original usb wall charger and when I did i left the room, came back 10 minutes later tried turning it on and it doesn't even power up any more. Anyone have any ideas? The phone doesn't even turn on while plugged into the wall charger. (I do remember something about a phone update on my notifications list)
I had dropped the phone 2 months ago and the screen cracked but functioned normally and I'm afraid that I will not be able to claim warranty because they will blame the cracks.
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sounds like the drop has caught up to the device. as the post above if it doesnt work in recovery the digitizer is TOAST
why would the digitizer be toast if it logged my screen touches while the screen went dead before not being able to power on? I cannot get into recovery mode mode because the phone will not even turn on =[.
bump... can anyone help?
Sounds like the phone is gone if it won't even show charging or any kind of screen. Is there any flicker or anything?
Sent from my SGH-I317 using xda premium
roughneckboren said:
Sounds like the phone is gone if it won't even show charging or any kind of screen. Is there any flicker or anything?
Sent from my SGH-I317 using xda premium
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nothing at all =[, do you think samsung will warranty it even with the cracked screen? It was functioning normal for couple of months after i cracked the screen.
kpjo4 said:
nothing at all =[, do you think samsung will warranty it even with the cracked screen? It was functioning normal for couple of months after i cracked the screen.
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I don't think they will, you're probably gonna have to eat this one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Agreed. ..
You could try. ..but they will likely reject warranty and offer a repair. ..
Or offer a refurbished device at a reduced price. ..imho...g
If u bought warranty you can eat the cost of deductible. They have open enrollment til May 30th I think. I am not sure what the requirements are.
So for the past 2 weeks my epic 4g touch phone has been restarting itself on occasion and sometimes its really bad but lately it's gotten really really bad. The screen now just randomly turns on by itself and the power options window also randomly pops up by itself. (the window that says shut off/restart/other things like that) At first i thought it was the power button so i fiddled with it a bit but it hasnt changed. even if i'm holding the phone and my fingers and hand is nowhere near the power button the phone still does it. It can be laying on the table, and the screen will still turn on with the power options. Now, I'm under warranty so I might just bring my phone to sprint but the problem with that is im rooted and have a custom kernel installed. And I'd unroot and flash the stock gb27 kernel but i'm worried that during that process the phone will restart itself and i'll have a bricked phone or a phone stuck in a bootloop or god knows what else. Any suggestions? I've ran out of possible ideas that it could be. My batterys fine, the power button seems to be fine. So I have no idea at the moment
Nevermind. Turns out sprint allows you to bring them rooted devices and they'll fix it for you. Apparently all you get is a warning about what rooting does. So i'll just take it to sprint tomorrow it's easier
I've seen these exact same symptoms on phones with faulty power buttons which is most likely what you have. These phones are notorious for having faulty/failing power buttons. Good luck!
I have a G4 with Verizon and on Sunday I powered it down to swap my battery. I had about 30% left on the battery in the phone and a fully charged spare. I put the second battery in and since then it will not power on. I have tried both batteries and connected it to the power adapter... nothing happens (no lights, sounds, or vibrations). I called Verizon and they are sending me a refurb replacement but I'll need to send this one back once that device is up and running. I want to see if anyone has ideas on how to eliminate my data. I do have a SD card with my pictures so that's fine. I just want to erase everything else.
I have been playing with the phone for the past day and a half and I have gotten it to power on for a brief moment here or there. It is very random and sometimes it will show the LG splash screen and then it goes back out. I also have had it vibrate like it is turning on only not to show anything. A couple of times it has vibrated for over a minute straight before cutting back out. And while it was sitting on my desk it was rebooting itself several times earlier today until giving up. Also, when I plug it into my PC I do hear the Windows sound that you get when connecting a drive. But no drive letters appear. I am hopeful that I can get it to turn on long enough to erase everything. The phone is not rooted and is using the latest Android OS (I believe it was 5.1.1) that Verizon sent out in November.
I did not notice any other issues recently and I have swapped batteries dozens of times and never had this problem. It was powered off properly prior to this all happening. If anyone has any ideas of ways I can try to get it back on that would be great. Thank you!
Edit: Also, pressing the volume down and power together does nothing. Only way I have ever got the phone to respond in the past 24 hours is holding power for 20+ seconds and maybe it will work. But then it turns back off.
same here. dunno what to do since i bought mine used on swappa!
Sound like the hardware problem other users have had, including myself just about 2 weeks ago. If this is the case try putting the phone in the freezer for 10 to 20 minutes (I know it sounds crazy) but it worked for me and some others. I was able to power the phone up long enough to get it into recover (pressing the power button + volume down) long enough for me to wipe my data before sending it back. When I put the phone in the freezer I left the batter in and the back cover on.
jfriend33 said:
same here. dunno what to do since i bought mine used on swappa!
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The phone is still not quite a year old. Contact LG as they have a 1 year warranty. You are running out of time though. They never asked me for a receipt as they knew within a year if it died the fix was on them.
LG G4 is a very vulnerable phone and LG’s Head of US Marketing has accepted that the LG g 4s manufactured before september 2015 had its own set of problems. Follow this guide https://appuals.com/fix-lg-g4-wont-turn/ in order to resolve your phone issues. If this doesn't help, you can send the phone for repair or replacement.