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Twice within the last week or so, something has happened, on my device I think, that prevents me from sending a reply email in Pocket Outlook. I have an Exchange account at 1and1 and have been using it with OTA ActiveSync to Pocket Outlook for nearly a year without a problem. Now, when I hit the reply button, the reply pops up, I type in my reply then, when I hit the Send key, nothing happens. If I save the reply to Drafts and then go to the Drafts folder, the size of the message shows as 0 bytes. Opening the message shows that it is, in fact, empty! The original text as well as my reply are missing. The only other symptom I've noticed is that I can't edit the original message when I'm replying. When I tap the phrase on the divider between the space for my reply and the sender's original message, nothing happens.
Like I said, this has happened twice to me in the past week. The only way I could get replies to work again last time was to hard reset my device and reload everything. When I did that last weekend, I experimented a little to try and figure out what might've caused it and, at the time, I traced it down to using the new SKTools to move my email messages to my Storage Card. "OK," I said to myself, "I won't do that again." And I haven't. But now, sometime between abougt 9:30 this morning and about 3:00 this afternoon, replies have stopped working again. What have I done to cause it to happen this time? I can only recall two things I did today:
1) I installed Opera
2) I used the new SKTools to turn off CAB deletion after installation.
Naturally, I have uninstalled Opera (no change) and restored CAB deletion (again, no change).
Has anyone experienced anything like this before? Does anybody have any suggestions as to what I might do to restore my ability to reply without a hard reset? If I have to reset and reload, I'll experiment with SKTools again but I'd really prefer to just know how to restore things.
I'm in the USA and have an AT&T 8525 (HTC Hermes) running the AT&T release of WM6.
I was enjoying my new Touch Pro 2 from T-Mobile for over a month now and suddenly I noticed that Touch Flo 3D said I had a "new text message". I usually just check "all messages" so that I can see all text message "discussions" instead of one at a time or "read only" mode when you tap a contact and slide over to "sms". So this time I checked "all messages" and none of my messages were "unread". I even went through every conversation to make sure nothing was missing, not even an mms message.
I even turned off Touch Flo 3D thinking that was causing the issue, no dice. Everytime I go into the SMS app for Windows Mobile and look at the folder tree, I see "inbox (1)". So I downloaded a cab file from xda that allows "mark all as read" in the sms app. After installing/softresetting and choosing "mark all as read" from within the WinMo SMS app, this issue did not go away both in Touch Flo 3D and in the WinMo SMS app.
Finally I came across a link of someone having an issue with their HTC Hermes (Kaiser?). They made a program called "FixUnreadCount". This app shows that it is checking all mailboxes (including sms/mms) on the WinMo message app and determines which messages are actually "read" or not.
Once I got to the "sms" portion of the scan, it found that all messages had been read, but the notification was set to "1". It fixed this and moved on to check my other messages on the phone.
After the scan finished, I noticed that TF3D still thought I had an unread message so I softreset my Touch Pro 2 and that was it. Touch Flo 3D had synchronized with the WinMo messaging app and determined that there were no "unread" messages.
I felt I would post this up here since I know there are a lot of Touch Pro 2 owners out there and none of the other fixes worked for me. I also hope that this can be found easily in a search because finding the fix in the hermes forum was almost dumb luck.
I posted a link to the thread that has the file available for download. It's a zip file. I just downloaded the file via Opera directly onto my storage card, then extracted the file and ran the file after extracting. You may get a warning that says "unknown publisher" just tap allow and it should run just fine.
http://forum.xda-developers.com/showthread.php?p=1519862
Thank you, I've hard reset twice already because of this annoyance.
Thank you. Ran it once and after a soft-reset, all was fixed.
This fix worked for me to.
Much appreciated!
Thank you for the post!
Glad I could help. I know this was an issue that wasn't covered too well when I first learned about it. Making it easy for others.
Just use SafeInboxExtender
Once installed, go to your inbox (windows default, not TF3D), click menu, scroll down and click 'mark all as read'
That should do the trick, and its easy too.
i have been having this issue with my phone for months thanks so much for posting this, yur a life saver... really!!!!!!!!
Thanks for this soo much. I was about to flash my phone again cause I had this problem the first month I got my TP2 and looked online a lil' and could not find an answer... dat is why I luv this forum
I had this same issue and stupidly started a new thread without a thorough search (sorry).
Any ideas why it happened in the first place?
Well, I installed the SafeInboxExtender and clicked on Mark All As Read and the phone still says that I have one unread message. It didn't work for me. Any other ideas, guys?
aliendan said:
Well, I installed the SafeInboxExtender and clicked on Mark All As Read and the phone still says that I have one unread message. It didn't work for me. Any other ideas, guys?
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So did you try FixUnreadCount followed by a soft reset, as in the first post?
Can someone please help me! I have downloaded this zip many times and it works for a few days then the phantom message appears again somedays totaling to like 5 new text so it says. Is there anything I can do to keep them away for good? I love my phone but this is driving me crazy!!!
NeoDMD
Thank you! Awesome fix. I've had this problem with several WinMo phones from time to time, usually after receiving several automated texts, and always had to hard reset the phone to fix the problem, which in this case, with the Tilt2, would have been a major hassle getting it just the way I like it again.
I changed my settings to the default UI and then ran the exe file, then switched back to TouchFlo 3D, but the count was still wrong, so I performed the soft reboot like you suggested and again, it was still there, so I just ran the zip file again and it was gone with out another reboot.
Thanks again.
=)
works great thx a bunch
how to extract the file
NeoDMD said:
Glad I could help. I know this was an issue that wasn't covered too well when I first learned about it. Making it easy for others.
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hey i was wonderin how do i extract the file lol idk how 2 do it like i already downloaded the zip file but i dont know how to extract it lol
thanks a lot. saved my sanity.
thank you men xD
Unread text in message fix
and easy fix for this Is safe inbox extender it gives you the option to mark all messages as read something the original option fails to do so download it and no more hard resets
Laters
thank god it freakin worked! ive had to deal with this for months now!
the first time i ran it, it said it had taken out the message on the scan so i exited the scan and did a soft reset, and it didnt work. so then i ran the scan again and this time did the reset before exiting the scan, and that worked like a charm. so if your havin issues with it try that. thank you again so much for that, im glad someone finally figured this issue out
flory115 said:
hey i was wonderin how do i extract the file lol idk how 2 do it like i already downloaded the zip file but i dont know how to extract it lol
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go to tools, then file explorer and find the file, select it then press the menu button, one of your selections should say "extract" (select it), then youll get a screen askin where you want to save it, just to make it easier on yourself save it to your storage card, once this is done go through your program files again and you should see 2 files with "fixunreadcount" (one is the folder logo which you just extracted from, the other is a little window logo thing which is the actual file), select the file with the window thing and it will then run the scan, after that press the reset button on the side of your phone. if it doesnt work the first time (it didnt for me), run the scan again and reset again and it should work
I have the T-Mobile TP/2. I've had it since the release, and haven't added anything to the phone. I was having the issue where on the TouchFlo 3D it says I have a message. T-Mobile told me to hard-reset my phone, it worked for a little bit and the problem continued. They ended up sending me a new phone, and again I haven't downloaded any .cab's or anything like that, pretty much just a "stock" phone; the problem has came back, saying I have a message when I don't. I completely deleted all my messages in my MMS folder and went to Tools and selected "delete all mms/text messsage" and it still shows that there is a message in the inbox. What else can I do without having to do a hard reset.
Thanks
I'm having the same problem with my Tilt 2. I've deleted all messages individually, went through settings & cleared all text mms messages, emptied deleted items, removed battery & SIM. I definitely don't want to do the hard reset unless it's absolutely critical. I hope someone has a fix for this.
this is a common thing that pops up. search for sms reset count or something like that. there is a fix
Thanks, I will look into that. do you know if it would be a .cab or just something through like a regedit?!
Did you check in the Inbox under Outlook? It creates a message on general email tips whenever you create an email account.
its a cab that has a registry edit in it
Hi:
Just got a new phone and used MyPhone to restore sms etc. to my new phone.
Well, it did restore all sms, but it restored them in a crazy, erratic order . Out of date, out of time (for example an sms from 10/25 shows after one from 10/26, and one from 10pm shows after one from 10am etc). Is there anything I can do about arranging them? I did of course try the view by MESSAGE TYPE, FROM etc (in the upper right of messaging), which only rearranged the main/last visible sms in the thread.
Also, the restored texts only show sent texts in TF3D sms tab (TF3D 2.1, WM6.5 stock ATT), but it does not show received texts.
Please help, as everything is a MESS now.
Thanks!
That's a good point. I noticed that too. Also my mms don't get restored with their pictures attached.
I've been having this problem for a bit now, wow, thought it was only me. However, when I log onto myphone on the net, everything is there, very strange
I've suffered the same problem as you guys, but I found a solution. Here are the steps I had to take to ensure the proper order of my SMS.
On your previous device you have to disable SMS threading. Here are the steps to do it (Assuming its WinMo 6.1):
1.) In your registry go to:
HKEY_CURRENT_USER\Software\Microsoft\Inbox\Settings\OEM\
2.) Create new DWORD value name: SMSInboxThreadingDisabled
3.) Set the value for that DWORD to 1
4.) Exit and soft reset device
Now you have to install Jeyo Mobile Companion to back up your SMS on your old device. You can use it as a trial for 30 days. Here is the website: http://www.jeyo.com/companion.asp
1.) Connect your previous device to the software and backup your SMS only (you will be given options to backup contacts and e-mail as well) using the software. It should be self-explanatory to do this. This creates a local backup file on your PC.
2.) Hard reset your Tilt 2
3.) Make sure in your Task Manager that Messaging is not in there
4.) Connect your Tilt 2 to Jeyo Mobile Companion. Choose the restore option to restore your SMS
5.) When the process is complete, go your SMS Inbox. If you see your Inbox sorting out your messages, then your job is complete. If you have a lot of SMS's this process can take a very long time. Do not interrupt the process at all! Just leave the phone idle for a while. If you do not see your Inbox sorting the SMS's continue reading.
6.) Delete all your SMS's on the Tilt 2. Make sure drafts, inbox, and sent items are empty. It can take a while to delete all the messages.
7.) Repeat steps 3-5
This is all based on my experience of restoring the SMS in the right order. If anyone has a simpler and more efficient way of doing this, please post.
Hi:
Thanks for your reply. Sadly I no longer have my old device.
Is there any other way of fixing this problem?
Thanks again!
From my experience, the only way around it is converting your SMS backup to non-threaded SMS backup. I haven't tried this method but you can see if works for you.
I am not sure if AdvancedConfig 3.3 is compatible with WinMo 6.5, but I assume it is. Please research if it is beforehand because I couldn't find confirmation. You can download that app from here: http://forum.xda-developers.com/showthread.php?t=418151
Use that app to disable threaded SMS. Soft Reset and if all went well, your inbox should not have threaded SMS anymore. Then start following my steps from where you install Jeyo Mobile Companion. The only difference is that in the first step, you will be backing up your SMS from your Tilt 2.
Let me know if that works out for you if you decided to try it out.
There were many complaints of this on the MyPhone forums and last I checked, Microsoft said that this was a known issue based on when the device was inserting a given message into the message store.
They said that they were working on it.
das-man said:
From my experience, the only way around it is converting your SMS backup to non-threaded SMS backup. I haven't tried this method but you can see if works for you.
I am not sure if AdvancedConfig 3.3 is compatible with WinMo 6.5, but I assume it is. Please research if it is beforehand because I couldn't find confirmation. You can download that app from here: http://forum.xda-developers.com/showthread.php?t=418151
Use that app to disable threaded SMS. Soft Reset and if all went well, your inbox should not have threaded SMS anymore. Then start following my steps from where you install Jeyo Mobile Companion. The only difference is that in the first step, you will be backing up your SMS from your Tilt 2.
Let me know if that works out for you if you decided to try it out.
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Click to collapse
Hi:
Thanks so much for your replies
So, after restoring with Jeyo, can I then turn threading back on? I can't live without threaded messages lol.
Thanks again!
Oh I am sorry I forgot to mention that. After you backup your messages without the threading, you should hard reset your phone. Then just follow the steps like I mentioned. So yes, your threading should be enabled again by default so you don't have to worry about that on your part.
BTW, please don't forget to keep copies of your old backups (any backup files you had before I made my suggestions).
Hi:
Well when I disabled threaded messaging for some reason it caused my phone to become unresponsive. SMS tab was no longer loading in TF3D, and all of TF3D was basically unusable.
I had to hard reset, and restore with Sprite.
So, now I am back to the messed up SMSes.
Sorry to hear that. Yeah I was lucky enough to still have my old phone to mess around with so I am not sure how get your SMS in order. If you still feel like messing around I still have a few ideas in mind lol.
Forget trying to disable the threaded SMS all together. This time try backing up your SMS on your Tilt 2 using Jeyo. Once it's backed up, look in Jeyo and see how it is arranged. If you see all your received SMS in "Inbox" and sent SMS in "Sent" I guess that is a good sign. Then perform a hard reset on your phone and try restoring your SMS from Jeyo's backup file.
If after the first restore from Jeyo, your message is still out of order, don't panic. Like I mentioned earlier, delete all your SMS's(Not Hard Reset!) and perform the restore a second time. (I don't know the reasoning behind that, but hey it worked for me.)
Das-Man,
I have the HTC Touch Pro 2 with Verizon as my carrier and I tried your method.
I downloaded all my messages back onto my phone via My Phone. They were all out of order. So, I then downloaded Total Companion and edited the registry value as you said, so that they became unthreaded. Went to Jeyo's website, downloaded the program, backed them up.
I deleted all messages in my folders, deleted the registry values, made sure my mms was closed, etc. Then restored my messages. They went back on but they are still unthreaded in my windows sms windows.
I already had my contacts, etc backed up. So, I decided to reflash my rom thinking that it would definitely get rid of my threading edits. That went smoothly, and I tried again.
In the windows txt app they're still unthreaded, but in order. In HTC's texting window, all texts are now separated by author. IE. All of mine are at the top, with all of my correspondents at the bottom. Though they are in the correct order, this still isn't very helpful.
You have any more ideas of what I could do or where I might have gone wrong?
First of all, the HTC's texting Window is a mystery I have not solved yet. Yes, mine also has the same nonsense with the the messages I sent on top while the messages I received on the bottom. I am still researching into it, and if i find a solution, I'll definitely let you know.
Now for your Windows txt app; after you reflashed the rom you said your msgs are still unthreaded after you transferred them. I am not sure if I had the same problem but I remember something was wrong the first time I transferred. That is why I deleted all the text messages and did the transfer process a 2nd time w/o reflashing the rom. In other words, the first transfer usually doesn't work for some odd reason but the 2nd time it does. If you see messages being sorted, then you are good to go, and don't touch it til you are certain it is done. I hope I didn't confuse you lol. BTW is it WM 6.5?
Ugh, this is the most frustrating thing ever.
After reading your post, I reflashed my rom again. Put the txts on once, it was a no go. No sorting happened. I deleted all of them, reconnected to Jeyo, and went to restore again.
Jeyo got through all the inbox and about 1/2 the sent box. Then it errored and closed out, not completing the restore. I went into my inbox to delete this incomplete transfer, and lo and behold what was there began to sort. I left it alone to make sure and everything rethreaded. It was fantastic. But as I said, 1/2 my sent messages were misssing and thus did not get rethreaded in. So, I deleted all my messages again. Repeated process, jeyo didn't error this time.
But of course, now they refuse to rethread. I have deleted/re downloaded probably about 10 times now and not once did it begin to resort my txts. I even reflashed the rom, hoping that it only would work the 2nd time, still no cigar.
I just don't understand what makes the windows messaging app want to rethread or not. Are there special options I should select in the restore? Am I supposed to be checking that overwrite box?
And yes, this is WM 6.5.
When I was doing the transfer, I did not have the overwrite option checked off. The best thing i could suggest, is reflash your Rom. Make sure in task manager that messaging is not in there. Use Jaya to transfer all your SMS to the phone. If it did not thread, make sure you delete all your text messages. Don't use Jaya to delete the SMS's but use the phone. Make sure you delete your sent box, inbox and even drafts. If you have a lot of messages, it can take quite a while to delete so don't panick. When you see everything is clearn try the transfer process again and hopefully it threads. I'm sorry if I'm repeating exactly what you did, but that is the best I can think of.
I got it to work. I had to turn of the threading option when I transferred the texts over. Once they were one, i went and renabled threading. All threaded perfectly. =)
I don't seem to have the problem you are all facing. I tested many different scenarios without turning off Threaded Messaging. First synced all the messages, then archived only a few that were part of a threaded message. they obviously got deleted from the phone. Later I restored the same messages from the archive and voila, they were all back perfectly.
I'm not sure, but many of you might not be aware that there is a new version of MyPhone available. The one that came with my ROM wouldn't work unless I upgraded it, which I did.
hopelovebeauty said:
I got it to work. I had to turn of the threading option when I transferred the texts over. Once they were one, i went and renabled threading. All threaded perfectly. =)
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Good to hear. BTW, were you able to get the HTC Messaging to thread properly?
After messaging last night I realized I had one text in my inbox in both the touchflo icon, and in the normal windows message centert (next to inbox on the drop down it says 1). I thought I just missed one in my long thread but it was not the case.
I deleted all messages from my inbox, outbox and cleared deleted messages. No luck. I tried using the "clear all text and multimedia" selection with no luck. Numerous soft resets, and even switching my theme to see if it would vanish. I have been texting all day, and deleting and no luck with the phantom inbox. Any help would be appriciated to rid of this problem. Thanks!
vlcano57 said:
After messaging last night I realized I had one text in my inbox in both the touchflo icon, and in the normal windows message centert (next to inbox on the drop down it says 1). I thought I just missed one in my long thread but it was not the case.
I deleted all messages from my inbox, outbox and cleared deleted messages. No luck. I tried using the "clear all text and multimedia" selection with no luck. Numerous soft resets, and even switching my theme to see if it would vanish. I have been texting all day, and deleting and no luck with the phantom inbox. Any help would be appriciated to rid of this problem. Thanks!
Click to expand...
Click to collapse
This issue has been discussed in length here in other threads. Use the search function in the top right of the page to look for "SMS unread count fix"
Unzip this and put it on your storage card and then run the exe. It will fix your problem.
Thanks It worked perfectly. And sorry for the repetitiveness never found a solution searching, only numerous folks with the same problem.
Thanks again to you both!
This worked great!! Thanks!!!!
wow, it works on my x1
worked for me as well, although the problem came back... again... i managed to fix it permanentally by switching the phone from threaded to classic text view, deleting ALL text messages, then running the program. issue resolved.. it seems to have occurred because of the 2016 date stamp issue, one text was unaccounted for and coincidentally had the 2016 year stamp on it.
Hope this helps future readers - Mark
Hey guys,
I've run this thing about 10 times, and it's simply not removing that 1 from my homepage. The inbox doesn't show it but the HTC homepage does.
Any ideas?
tinpanalley said:
Hey guys,
I've run this thing about 10 times, and it's simply not removing that 1 from my homepage. The inbox doesn't show it but the HTC homepage does.
Any ideas?
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Click to collapse
It happens when you somehow texted yourself.. or so the theory goes... if that's not working I would suggest a hard reset..
I also suggest this thread be locked as this is the 100th or more thread about this topic
Edit.... also did you try soft reseting your phone after you ran the program?
I did try soft resetting. I used the reset button on the side of the phone. I don't understand it. I've never texted myself as you mentioned. So, I don't understand. And hard resetting is simply not an option. I have too much set on this phone now to go and update everything.
I'm using DeepShining's ROM from around February.
Hey, thanks !
It worked GREAT on my HTC Touch Pro !!!
Thank you again...