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As the title says really. Has anyone from the UK had any experience of HTC warranty repairs?
My Desire is booked for collection tomorrow for a few hardware faults to be fixed. Do they usually take the full 15 days that they quote?
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
For me, they've been very good and very quick. Had my Nexus One back in 7 days and my Desire in 8.
Had mine back in 5 working days, 7 in total. The LED flash had stopped working (before the days we could use it as a flashlight).
rolfd said:
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
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One of my favourite phones of all time. Actually, I still use an old 3330, 8850, 8910i and Ericsson T28 too. All working and looking in tip top shape.
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- HTC Desire via XDA App -
They took 25 days with my phone, and I was told they could take up to 28 days with it. Mine wouldn't power on, so I took it to CPW who had it 2 days before they sent it to HTC.
I had a nightmare experience! Involved two Desires, and took 3 months to resolve. Still not 100% sure it's ok.
Got my Desire in March, first batch of Desires. Was fine until end of June when started getting random restart, related to a faulty motherboard. I sent it in via T-Mobile who sent it to a repair centre the next day (signified by online tracking update). On day 8 of no further update I email in to ask what is going on, and they do stuff and send it back on day 10. All they did was a software update and changed a sticker, and problem still existed.
I complained and moaned to T-Mobile, who after a while gave in and gave me another Desire. This one had a worse problem. Screen kept on cutting out even though the rest of the phone was working. Took it on holiday with me and proved to be totally useless because of the issue. Come back and send it in directly to HTC this time hoping to get better service, but it seems like it all goes back to the same repair centre in Milton Keynes.
They send it back 3 weeks later after fixing the receiver instead of the screen. There was nothing wrong with the receiver! I complain big time and ...
Long story short, send it back again gets fixed after the engineer phones me up to get a description of the problem. Also one of the managers phoned me up to give me updates on the phones progress. She actually called me up yesterday to see if the phone was still ok. So far so good. I guess I was unlucky, but it was a nightmare experience, as I love the phone so much (still).
Customer service was good as they always got back to me immediately, but repair centre was rubbish. I feel they owe me compensation for such a crap experience, but so far nothing.
Sent from my HTC Desire using XDA App
Well so far we have a 50/50 chance of getting decent service then? lol.
I'm going to hate having to hand mine to the courrier tomorrow, but hope that I get a sensible technician who does his job and gets it back to me ASAP. I'm already lost without it as I have it packed up. Can't check twitter/facebook, or emails without having to go to my laptop.
I never realised how much I depended on it.
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
liverpoolphil said:
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
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You were patient. lol
This is my second Desire going for repair, first one went faulty 3 days after purchase so I got a full exchange at the shop. Over all I think the Desire is a decent bit of kit. Hopefully yours will be fine or I'd imagine you will go to an iPhone
Sent mine off due to the overheating/reboot loop when using 3G.
Phone was collected by UPS, was away for about 16 days and returned by UPS. The phone had the mainboard changed I presume, as the IMEI was different, chassis and screen/glass layer remained the same along with my screen protector. I got the phone back about a week ago.
Sent mine with battery problems. They took it waited 5 days and phone suppose to be sent but tang and they said they found a fault with receiver and antenna. Another 3 days. Now I have a problem with 3g hanging up I'll wait for desire hd and than send it for repair maybe I'll get a nice replacement if I moan at the same fault several times....
Sent from my HTC Desire using XDA App
Last thing I sent to HTC was an O2-variant of the Artemis, to HTC UK. It failed out of warranty (I'd bought it on eBay as well) and I rang O2 and got nowhere. I rang HTC and they explained that in theory it should be sent to O2 for service, as it was a rebodied HTC 8300 built especially for O2, but in practice if I sent it in they'd sort it out for me. They took about a week to replace the trackball and mainboard and post it back, and they charged me a very reasonably 60UKP. I was very happy with service.
I don't know if this is still how they operate now they're a bigger, direct-to-consumer company though.
Well, to be brief..
1). First repair for the desire rebooting all the time took nearly 28 days.
2). Second repair has gone just over a week.. still pending, but I.m sure the duration will end up being roughly 28 days.
Personally, I think HTC's repair service is utter b%$$*$£s!
A month is too long for a company of their caliber.
where and how do you send your faulty mobile? because i bought mine from online supplier on tmobile, but it is not locked. so what is the sending process? how do you have your mobiles picked up by courier?
thank you
My desire was turning off when light pressure applied to the back of the phone. I sent it back 3 times after them failing to repair it each time, and finally on the 3rd time they replaced it...
Each time I waited 7-10 days for it to be returned.
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Got mine back yesterday after reporting the rebooting issue.
1) They have replaced the motherboard, although the notes don't say what they have done. I know this because the Micro USB connector is cbrand new clean looking and not full of pocket-fluff.
2) Turnaround was about 10 days. I wasn't counting exactly.
3) I did not send it in original packaging, I wrapped it up in wood floor underlay and sent it in a jiffy bag which was then folded over in half. I got it back in a box exactly like the original Desire Box that I bought it in.
4) I had to send the original receipt, as I couldn't be arsed to find a photocopier. I did not get this back.
5) So far so good, device is no longer rebooting but time will tell I suppose.
Overall very happy with HTC's repair service. I've been usign HTC phones for about 8 years now and never had any issues with getting them repaired.
shortie11 said:
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
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I didn't send a receipt or use my original box. As Budadank says, the phone came back in a similar box to the original retail one but is clearly a repair return type box, rather than a retail one, pic attached.
Now thats one reason why the iPhone wins. Apples customer service is one of the best. If your phone gets broken you will be a few mins in store and if they can't fix it they replace it there. Anywasy back to the subject. I need to send my desire for repair as it has been rebooting so I hope my customer service is ok.
my Desire got wet in my pocket whilst out walking..It was still turned and and working in safe mode..when i turned it off and dried out the phone overnight etc etc it would not work when i switched it back on,All i got was a white boot screen but none of the buttons would work allowing me to scroll through any of the options to boot etc etc.
i purchaed the phone for £300 off ebay,sim free and it was working perfectly up until this point.
I have sent the phone back to HTC and they have given me a bill of repair totalling £236.00. To be honest i think this is a complete ripp off.I could buy another seconhand phone for that much money,but as they know i am in a pickle and have no choice but to accept the price pay it and hope that my phone is ok when i get it back.
I can totally honestly say.." I wish i had paid full whack and bought an Iphone from apple". i am not impressed at all.
I did pay the invoice online 6 days ago and I have still not received my phone back from repair centre or had any updates or correspondence with HTC...very very poor show in my opinion. and a very expensive secondhand phone so far !!
Sent my Desire off on Monday 8th Nov as it was freeezing and crashing and rebooting during sat nav using google and copilot. I am getting it back this monday 1th Nov. (Tomorrow) I have been tracking it via UPS. I noticed on the dispatch note they emailed me that the IMEI number had changed so I rang them and asked why (thought I might be getting a refurb back). They have replaced the Mobo. So like a new phone really I guess.
I bought the phone on Ebay. Unlocked and rooted so I guess I may have to unlock and root it again and then pick my fav custom rom.
I thought that I would share my story about my HTC One X needing repair. Hopefully this might shed some positive light about the company (HTC) and good stuff like that.
I recently read articles indicating that HTC now recognizes issues with the WiFi dropping out with the international HTC One X (mine happens to be from Malaysia [x.xx.707.x]). I contacted HTC via email first and they recommended trying different WiFi Hotspots and doing a factory reset.
I first tried a factory reset (on 1.19.707.1 - shipped firmware) which did not fix the issue. I also updated to 1.29.707.11, but still have the problem. I then tried WiFi Hotspots at McDonalds, Starbucks, Work and a number of other houses (friends and family) and the dropout still occurred, even within 5 feet of the routers.
I just got off the phone with HTC Repairs (US?) and they said the next step is to send the phone in, which I will. They will diagnose and repair the phone that is still under warranty (Locked and Stock), but may need to send the phone to a Global Warranty shop due to being a non-US phone (for parts??, at a cost of $20).
All together, I hope to have this problem fixed and in the shortest timeframe, but the timeframe they gave me was about 2 weeks :crying:.
Hope this helps !!
I have the exact same revision as you (.707) and, although I do not think my phone suffers from the loose wifi issue, I'm curious to what you have to do. How far away do you have to ship your phone?
I bought mine in Thailand on vacation at full price...and I'm wondering if it ever has an issue what I can do about it.
Just email them. They will tell you several places for warranty.
HTC is awesome from manufacturing, design, and support.
Sent from my HTC One X using XDA
2 Weeks without a new toy would drive me insane!
seightch said:
2 Weeks without a new toy would drive me insane!
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yes, especially i dont have a backup other then a feature phone with slider qwerty (a samsung something) for the time being. Although, I am thinking about buying my wife a HTC One V and using her HTC Explorer, we have other things to spend our money on right now :crying:
Update!!! 9/6/12
After a long procrastination because I didn't want to be without my beloved phone for to long, I finally sent my phone in. And let me tell you, this has been the WORST experience I have ever had.
The story begins on August 10th when I Fedex scanned my parcel as being shipped. At this time, I was using my Dads old iPhone 3g because it was the only smartphone in the entirety of my family that wasn't being used. Sure its old and it's defiantly not Android... but it has tethering over Bluetooth and I have my Nexus 7, so it wasn't all bad. My One X arrived in Texas, USA at the HTC repair center on August 17th. HTC's computers say that it was actually received on August 16th, but thats just splitting hairs. From there I waited a few days and as of August 22nd, the HTC "Track My Orders" page said that my phone was 'In Repairs'. GREAT SO FAR!!! But it doesn't say that way.
It was about August 29th when I first called HTC about the repair because the tracker still claimed my phone was in repairs. According to the HTC rep I spoke to, Malaysia is a country we don't do business easily with but that it normally takes about a week to get the parts. After that it would be a few more days. Ok I said.
After being without my phone for almost a month, September 4th (this past Tuesday), I called HTC again to inquire what was going on. The HTC rep said that they were waiting for materials and that it might be a few more days to get them. I pushed to try to get another answer, one that might give a bit more hope as to when I might get my phone back, but the best I got was a long drawn out explanation about the process that they go threw in getting materials. After insisting to have a timeframe, I was put on hold for about 10 minutes... and this is where the real trouble starts.
My repair was "escalated to a Tier Two" group that would try to find out more info about timeframes and would be calling me back later that morning. I never received a phone call. I went to bed, because I work nights, and when I woke up I decided to find out more information about the WiFi problems with the Tegra3 versions of the phone. Guess what I found.... http://forum.xda-developers.com/showthread.php?t=1688538. Not only how to test the problem, but how to fix it yourself!!! Armed with this info, I called HTC again that same day to request my repair order be canceled and my phone be sent back to me. But That can't happen.
Once your repair gets escalated to Tier Two, it is held until they get around to it. It's a first come first serve deal. After 30 minutes on the phone with HTC... Again, because the Tier Two was closed by this point... A note was left on my repair to send the device back. As I was happy with that, and that I would be getting a call "soon" to talk about the order, I left ended the conversation nicely.
I have yet to hear from the Tier Two, and there is no word on my phone.
I have attached photos of my Fedex Tracking and HTC Repair Tracker so I am more credible and not just a customer out for revenge.
This has been my experience, and yours may differ. But my advice is fix it yourself... if you can.
sorry to hear it's been such a bad experience for you.
unfortunately this isn't that uncommon. at least from my experience anyway, which was similar.
I can promise you (from my experience) that you won't ever get a call back from the tier two, to be honest it's like they don't exist! I'm technically still awaiting 3 or more callbacks from them...
I had to send it to them 3 times to get it repaired. First 2 times they sent it back after reflashing the software (even though the problems were blatantly hardware and a child could have realised that - http://dl.dropbox.com/u/10438181/speaker.JPG the pic is just one of the problems i had)
FINALLY i have it sorted, 4 months done the line (bought the phone on launch and been trying to get it sorted ever since)
If i were you, I know it's hard and sure is a pain in the ass, but keep persisting with them every day, even several times a day, until you get what you need, being either a repair, or just returned to you. (even though they'll probably send it unrepaired anyways lol)
I would go for them repairing it. They should replace the mainboard, and add in the poly carbonate parts to strengthen the casing to stop it happening again. Problem with the 'fix it yourself' methods, is that the problem will likely come back after time, and there has been some speculation on whether these fixes may cause further damage to the antenna.
Also - IF you repair yourself, and even if they repair it, don't try testing it with the squeeze test. This squeezing, is what causes the problem in the first place (ironic huh?)
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
toonhead85 said:
As final thoughts, though I will post a 'Final Outcome", my HTC ONE X has been lost. No one in Tier 1, Tier 2 or RNA can tell me where my phone is. Be best they can do is tell me that "its ready to be packaged" - but not if its in the bay to be packaged, in line to be packaged, packaged but waiting for Fedex... and according to the guy I just got off the phone with, it could be any one of them, or none of them. As proof as they dont have any info on my device, I have attached an updated Order Tracking screenshot... This might amuse some people because it looks like HTC has wiped my device from their system... There is no record of it according to this screen
This guy also said that if I don't get a Fedex tracking number in 24 hours, it will be another 24 to find out why - as the shipping process takes 3 days and 72 hours have expired since Thursday (and they dont work weekends) - and it takes them 24 hours to physically find things in their warehouse.
I also found out the HTC Repair Center in Tx, USA doesn't have a phone. All communications are done via email and there is a dedicated lackey to sit and watch for new emails.
It has been over a month since I sent my phone to HTC, and 51 days since I initiated the repair ticket. Why did I wait so long to send in my phone? I was affraid that this would happen... A month would go by and I wouldn't have my phone back, which is exactly what has happend.
At this point, if I get my device back I will have a HTC One X to sell because I'm going out and getting a GS3 (Yay LTE, SD slot and potentially Jellybean by months end.... Oh, and Kies for Mac OSX which is a syncing program, another thing HTC couldn't do).
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
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useless ****ing idiots. its this sort of service that gives them an even worser name.
toonhead85 said:
My advice, fix the thing yourself or sell it if you have problems... because HTC CANT FIX THE PROBLEM inside one months time!
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If mine comes back not fixed properly (or rejected due to unlocked bootloader), I will do the fixing myself.
My HTC One X developed a charging fault around the start of August I contacted HTC who collected it and returned it to me 15 days later with a different fault.I again contacted HTC who arranged a second repair and I received the phone back 6 days later all seemed good.After 2 days a yellow spot appeared on my screen and this time HTC have agreed to replace the handset with a new mobile this has been collected today. I have been advised this should be with me in 3-5 days.Continually contact HTC for updates is the only way to get the repairs speeded up.
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
louis.b said:
How dare you all complain about HTC !!! HTC is the BEST!!! Much better than Samsung and Apple or anything else ok ! They are the best !!
Just being sarcastic. (Hope I dont get a ban for not being critical of Apple instead). Good luck for all of you who have a faulty handset. Stories like this made me steer clear from the HOX and not recommend it for anyone.
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Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
dragonesdenano said:
Nice trolling...u know what...nobody cares ..hox rulz everywhere...and all trolls are welcome here, in our forum,so u can learn about modding, kernel, stuff that u don't have in ur forum...that's why ur are trolling here.
It s funny to see girlz crying in our forum...we just keep pushing hox forum...and no matter what...it s the best phone in earth.
Enviado desde mi HTC One X usando Tapatalk 2
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Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
louis.b said:
Well I followed the HOX when it was just announced at MWC and this phone is the one I've been dying to get since then and could have got it instead of the SXS. But months following this forum and see how the issues emerged and evolved just lost my confidence in this product and HTC. Why am I still here? Cuz I still care and Im still a fan of HTC and still want them to do better. But that doesnt mean I need to be a sheep and insult everyone for complaining about the legit issues.
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That s nice, i m not a fan. And u dont need to say that u r not a sheep when everybody here know that u r a cheap plastic sheep. U can keep trolling everywhere in our forum... But we now u r a c h e a p p l a s t i c s h e e p.
Enviado desde mi HTC One X usando Tapatalk 2
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
ronnienyc said:
I just sent my Evo LTE in for issues with dropped calls, and they kept my phone for a month! Once they slowly figured out what the problem was, they had to order a part which took a week. And now that a month has passed they ship it FedEx Ground which takes another week! So a total of 5 weeks without the brand new phone. Not a good showing at all.
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Click to collapse
I faced the same with a Motorola atrix, 35 days without the phone, then they gave a new one. But is carrier fault.
Enviado desde mi HTC One X usando Tapatalk 2
The funny thing is that, my HTC One X has been bought one week after the release date and till now, there wasn't any problems with it, no flickering, no WiFi issues, nothing at all. It's either I'm lucky to have a flawless One X or that others have glitches.
I have posted previously on here about my faulty One X but last night my wifes phone another One X has begun to play up.The numeric keyboard(dialer)all the top numbers 1 2 3 none of them are responding,phone is stock unrooted tried factory reset but no joy,so another One X going back for repair.
How many phone manufactures in the world can guarantee that if they manufacturer a million phones all of them would be fault free or not develop any faults within the first 6 months?
Some comments posted here a baseless and lack any meaning or essence.
Guys,
Was wondering if any of you are suffering from HTC service center as i do.
Would like to let you know about my experience.
I have purchased my device about 6 months in Taiwan as in my country it wasn't available yet.
After a month of use i experienced some issues with the power button & 3G signal, and send the device to Greece service center.
After about 8 weeks that i didn't get my device back, I couldn't keep quite about the fix duration I raised a complaint via HTC site.
Surprisingly they have apologized (more then once) and sent me an "HTC Desire HD" as a compensation & my device was fix in a matter of days
Now things go terribly wrong, i got my device broken!!! and not by me, you could clearly see that in the attempt of pulling the screen out of the cover they have BROKEN it!!!
Yet again i found my self complaining about the "FIX" and the conclusion of the investigation that HTC raised was that i have broken it ???:silly:
Luckily for me i have talk with the local distributor about my case and he have changed my cover for FREE (yes, yes FREE!!!)
After all that saga i have found that the signal issue was not fix and i have send the device again to HTC Greece center.
They have signed on the delivery of the package on the 26/10/2012
UNTIL TODAY (AFTER 8 WEEKS) THEY ONLY SAY THAT THEY ARE WAITING FOR SOME PARTS TO FIX MY DEVICE!!!
I'm MAD for the premium money i had to pay for such a service.
I'm kind of HTC freak and had 8 different devices for about 6 years,I think that it's not becoming to such a large company to have service issues.
Hopefully will get my "ONE X" soon and start to enjoy it
Have you all a nice weekend and Merry Christmas.
Dotan.
Worsrt service in greece
I just got screwed from htc greece today...
I send my phone for repair the first time for screen scratches as i bought the phone and had scratches.
And after a month of lying that they cant see the serial number of the device i got it back with a note saying that they found no problem... a month to tell me they found no problem.
Second time i send it in after 5 months of having the device for the wi fi problem and those bastards at htc greece kept my phone for 40 days and then i tryed to contact them they said that they changed the battery and the motherboard and are waiting a third part NOT TRUE i got the device nack with the repair note saying that they only changed the motherboard.
After almost 2 months i got my device with a diferent problem it looses gsm signal and i have to restart the phone to get signal.
Here is the good part i send it back and they told me they wont accept my waranty because the screen is not in perfect place and i have to pay 180 euro for the repair WTF, the way i see it they are lying to avoid the waranty since they are the ones who opened my phone 3 times.
Screw htc greece they are thiefs trying to avoid my waranty, i even told them ok lets asume that the screen somehow moved why wont you change the damn faulty motherboard you installed, and they answer "sorry since the screen is a bit missplaced we cant accept the waranty".
Htc greece = fraud now i have to press charges for fraud...
Why did i even bother to leave the samsung sceen this was my first and last htc device.
No doubt it was a great device and it still is but htc greece service is the mafia of mobile phones..
sorry to hear that my friend, hope you'll get the device soon!! i have it for 3 weeks now and its amazing, so hope they'll get it fix so you could enjoy it too!
Tell them "A yamissoo roofiyanos"
Sent from...... Who cares any way.
they insist i have to pay...i contacted my lawyer and he will press charges for fraud. Such a same for a so great device to have such a lame servise.
To kedp it short i send in my device for the wi fi issue and they send it back with a faulty motherboard that they installed tha loosed gsm signal completely and i have to restart
And they dont accept my waranty because they say the screen is a bit missplaced and they are the ones who opened my phone 3 times for repairs.
The irony is that i didnt want to root so i wont loose the warranty...
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
i think that my htc one x got some wifi issues but after reading some of the complaint about the services, i'm kind of afraid to send it for repair now.
Thanks Guys.
I really hope to get my HTC OneX soon.
One thing for sure is that will sell it as soon as possible and will move to a better service oriented company.
"nemer12" i know you are right about the service, but iPhone????
HTC should reorganize there stuff and understand that without service they will be in the same spot as RIM today.
Will keep you posted.
from what i understand its better to solve the wi fi isue your self since you wont void the waranty.
you void the waranty if you remove the motherboard where the waranty sticker is
If you send it in for.service... then you are for a treat, they might even whant to avoid the waranty and try to make you pay like they did to me
Hi Guys,
Another week has passed, and we start week number 9.
Still no word from HTC service center about repair time frame.
I have also send a note to VP of customer care in FB :fingers-crossed: , but didn't get any reply just yet.
Really hope that my phone is not lost forever in there system.
Keep you posted in a week.
if i have to pay for the wifi fix then i will go to law ...because it's not my fault and yes...but i hope germany and there " HTC service" is not so bad like in other countries...
propably you will be fine i dont think service in germany act like in greece, in greece they try to robe you, i bet if i had a single scratch they would say that scratching my phone voids the waranty.
I actually got the best service. My bootloader was relocked, and they replaced my whole screen and fixed the wifi hardware problem in 5 days. Of course they charged for the screen. Also, when I told them from which shop I bought it from, they didnt even ask for a receipt!
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Laurentius26 said:
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Click to expand...
Click to collapse
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
You don't need to apologise to me.
I didn't miss your point as I do not miss many moaners here on the board, moaners who do miss my point and keep continue coming here, stubborn people who probably never want to understand.
To my opinion you do try to KILL HTC as what else are you trying here, you think you will get a new phone with opening this thread?
Anyway you did made your point as I understand it's useless to answer people like you.
You too, have a nice day.
dotanfeldman said:
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
Click to expand...
Click to collapse
nemer12 said:
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
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Click to collapse
yeah right....
A friend in Romania with an Iphone 4S that was under warranty but with serious problems (signal,camera,battery not charging etc) was offer for free and iphone 4!!!!!!!!
Or if she didnt want that the gave her a discount of 150 euros to buy a new Iphone 4S......
Dear Forum Members,
I don't know what to do anymore. I am at your mercy. Tried everything I can. Can't seem to solve it myself.
I bought me Samsung Galaxy Tab S 10.5 SM-T800 1 1/2 years ago and was extremely happy with it. Everything worked like a dream. I rooted it after a few weeks because I wanted to get a network going. No problems at all. A few days ago I turned it on and I didn't have any Wifi and Bluetooth was also not turned on. I don't use Bluetooth but it was on at default. I tried working with my router, modem, you name it, it wasn't my connection, so then I tried the tablet itself. Some people said it was SideSync, so I removed that, didn't do anything. I was still using android 4.4.2 so I installed 5.0.2 unrooted and that didn't do anything. After that I wiped everything and went to factory default, no difference. In the end, I looked everywhere, even removed the back panel to see if a connection was loose but everything looks fine. I did another clean install from a firmware installed from the Samsung website to make sure and still, same problem.
I rooted the device, so my warranty is gone.
I don't know what to do now. I use the tablet a lot but mostly online but can't anymore.
I would be very grateful if someone could help. This tablet means a lot to me. My little Sammy :crying:
Nobody?
Edit: Have tried starting in safe mode and nothing changes.
It did work one morning for like half an hour for some reason. Very strange. Then it stopped working again. It does now sometimes show some networks in the area and bluetooth does work sometimes but it wifi and bluetooth disconnects immediately if you connect.
I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*
statustray said:
I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*
Click to expand...
Click to collapse
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:
Giant Shadow Lurker said:
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:
Click to expand...
Click to collapse
Oops.... I forgot to mention it... but yes my device was repaired. It had root going to the shop and they didn't say anything about it being rooted. I am just not exactly sure of what they fixed so I think I am going to call in tonight and see what they did to resolve the issue.
So far, so good with it.
Here's what I hate though.... there's 1000s of folks all experiencing this very same problem as what we were experiencing. My warranty is up in just a few days because i didn't purchase an extended warranty from the place I purchased it from (BestBuy). I don't even know how long the warranty is on whatever repairs that they did. *Yikes*
BUT, I am glad you were able to get your issue resolved as well. That's awesome!
I think it's a design flaw in the first few models. Most devices these days have problems at the beginning when they come out. Dare I mention the XBOX360 that was a problem for it's entire run. I had the luck of only having to repair one but I have known people who had to send in multiple or buy multiple new ones. I probably sound like a grandpa at 28 years old but they don't make things like they used to. They test things in the field on paying customers and that is horrible. Same even counts for pharmaceutical products, it's horrible. But people buy and if demand keeps asking, they keep pumping stuff out. It's not about making a product to be proud about, it's about money, and making money as fast as possible. It's understandable to a degree, but the extremes most companies go to is just ridiculous and the people they hurt with it is even worse. But the market is also way to competitive to not do those things. They would go bankrupt in a year or less if they would do it in a fair and honest way. The world isn't fair and honest. It's a bitter view on the world and the market but these wonderful devices get made in horrible conditions by people that get payed horrible wages commanded by people that get payed incredible wages. In the end, there have to be people that are on the losing side and that are often customers and laborers. And normal people can't win from a big company, whatever they do.
Sorry for the rant. I feel very strongly about injustice in jobs and the unfairness in the world. I really wish we could go back to a time where people are proud of the things they make and sell and everyone would profit from it in some way.
What I have noticed ever since my tablet returned is that my battery is lasting much longer. Maybe it's the new motherboard or they put in a new battery pack. Have you noticed this as well after the repair?
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
It took nearly two months to have a new (refurb) device back in my hands. My screen randomly died on my device and it took me 3 hours to even set up a ticket with HTC's abysmal "chat support" on their website. I was not satisfied with their support at all. I submitted a ticket on May 7th and didn't receive my new device till early July. Have you filed and received a ticket number? Try HTC Repair Tracking. Your ticket number/serial number should all be listed in your email if you filed. They are always going to try to repair your device and ship it back over sending you a new one. In fact, I'm fairly certain that the device I received is a refurbished device. My GPS doesn't lock ever (tried factory reset, GPS lock fix app, etc) and nothing worked and I noticed the power button is pushed in and mushy. Hey but at least the screen is operational, right?!
Just this morning I decided I'm going to unlock the bootloader and reflash the radio to try to get the GPS to work. I noticed this device came S-OFF directly from HTC's repair center. Great quality assurance. /s Definitely not going to file another RMA just to wait 2 more months.
All I can say is get a loaner phone if you can while you wait for your phone to be fixed, because it'll take months to get something back.
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Click to expand...
Click to collapse
Not sure why they won't just try to replace the screen instead of trying to "find" you a replacement device. I don't have much advice to give though unfortunately.
Greckia, that free s-off is a blessing though. It would cost you 25$ otherwise since you're trying to flash radios.
Man...whats happening with this company? This is my fifth consecutive HTC phone over the course of 7 years. Really havent had an issue. I cant believe the experience that im having qith this replacement. Thanks for the replies, guys. Makes me feel a little better that im not the only one. Ill update this thread with the outcome.
Sent from my MSM8996 for arm64 using Tapatalk
My experience is 100% oposite. I had a strange issue with my battery. Since there's no officiall HTC service in my country, I sent my phone to service center that's certified from HTC. First time they replaced the motherboard. Took a week to receive the phone, worked fine for 2 weeks, same issue accured. Took it back to service again, they replaced the battery. I got my phone back in 3 days. I contacted HTC Croatia in the mean time, they said that they are in contact with service center, and if my issue persists I should go to service and simply give them my ID, and I will get a replacement phone. After a week my issue came back. I contacted HTC again, they told me to go to service center and pick up my replacement phone. I asked if I could get a Carbon grey model (mine was Glacier silver because that was the only option at the time). Two days later, a message from HTC Croatia - go, and pick up your BRAND NEW Carbon grey HTC 10 at the service center.
So, it's really about your local HTC center
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I can't help you with the RMA process but I may be able to help with your problem. One day, my HTC 10 had the same problem. A part of my screen (I think it was around 1cm thick) stopped working. I downloaded a digitizer app as well and I found out where my screen wasn't working. I started googling and I found a solution. With a quartz lighter you can make it work again (don't ask me why or how). I didn't have a quartz lighter so I used the igniter from the stove. I tried it a couple of times (and electrocuted myself because the housing of the HTC 10 is metal ), reset my phone and it worked again. Until now my screen works 100%. Just make sure the spark really hits the screen and try it a couple of times. You can also find a couple of videos on youtube about it: https://www.youtube.com/watch?v=VERfODYHX3g
Good luck and let me know if it worked for you!
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I literally just went through the exact same issue, end of may, 3/8 wide strip across the volume rockers dead. Long story short, 8 weeks until i could get a new digitizer put in my phone (had to get from taiwan). And i made it a point to contact them every single day and remind them. I asked all the same questions as you, i just harped on them. I used a note 4 and x pure until i got my phone back. i was gonna drop on the 11, but no cdma support had me backing off. I hope you get yours back soon, but dont count on it...harass them, twitter, FB, any other platform you can, make your displeasure known.
Good Luck
Mcbbvb said:
I can't help you with the RMA process but I may be able to help with your problem. One day, my HTC 10 had the same problem. A part of my screen (I think it was around 1cm thick) stopped working. I downloaded a digitizer app as well and I found out where my screen wasn't working. I started googling and I found a solution. With a quartz lighter you can make it work again (don't ask me why or how). I didn't have a quartz lighter so I used the igniter from the stove. I tried it a couple of times (and electrocuted myself because the housing of the HTC 10 is metal[emoji14]), reset my phone and it worked again. Until now my screen works 100%. Just make sure the spark really hits the screen and try it a couple of times. You can also find a couple of videos on youtube about it: https://www.youtube.com/watch?v=VERfODYHX3g
Good luck and let me know if it worked for you!
Click to expand...
Click to collapse
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
bacon612 said:
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
Click to expand...
Click to collapse
Feel good story of the year. Wow!
bacon612 said:
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Awesome! Glad I could help so you can enjoy your HTC again!
Mcbbvb said:
Awesome! Glad I could help so you can enjoy your HTC again!
Click to expand...
Click to collapse
Yes. I genuinely love my htc 10. I honestly wouldn't have taken an 11 if they offered me one.
Sent from my MSM8996 for arm64 using Tapatalk
My RMA experience with my wife's HTC 10 was so painful I don't even want to rehash it. I saved all the four or more long chats I had with their support, though, in case I ever feel like going into detail about it. Right now I'm only using my 10 to play music via bluetooth from an SD card while in my car, while remote controlling it from my Pixel.
For my case HTC M7 this was the legacy htc one
My experience is I pass my phone to them due to camera purple tint issue.
And they keep tell me no stock for the lens and drag me for about 45 days and I got back my phone.
Unfortunately, when I received my phone and
I found one of the speaker is not working. I call HTC and their cs request me to send the phone back
and they drag me for another month for that.
So end up I wait for 2.5 months to take back my phone and I found they
make a tiny scratch on my HTC phone screen. It's really sad and hug disappointed to HTC.
and I swear I will never ever get a phone from HTC (I am a super loyal htc senses fans to htc before).
*ps - my case is HTC MALAYSIA
Join the club, been waiting 3 months for a replacement. My device is now out of warranty and the replacement they finally sent me a while ago has a defect I can't ignore so I'm trying to send it back for yet another replacement (hooray for waiting another 3 months while HTC happily takes my money) but the shipping label they provided 3 months ago is no longer working and they promised to send me a new one within 3 days but it's been almost 2 weeks now and I can't send this POS back. Filed dispute 2 months ago with bank and they credited me the full advance replacement fee and it looks like it's there to stay since the bank gave them 2 statement cycles to respond and my credit is still there. I've moved on to Samsung and so far they've been good with me. Since my credit appears to be permanent now, guess I'm keeping the replacement and my original device. Might either sell it or use it as a secondary travel phone. I will no longer purchase HTC products again. I've been with them since the Windows mobile days and they lost a very old and loyal customer. Might I add that I contacted the CEO and she didn't care to reply either. I remember back when Jason Mackenzie was president, he was very responsive and made sure sh1t got fixed if it got to the point where complaints were taken straight to him. Got my M8 fixed that way AND they provided a loaner phone as well. Times have changed.