Develop Bugs

WM6 and DirectPush - anyone?

Hi All,
Has there been anyone that's successfully got WM6 working with DirectPush email using certificates to log-on to their Exchange 2003 mailboxes? And if so, I'd be really grateful for the steps to take in making this work.
Thanks a lot guys!
Cheers,
DAN

Me
Open Activesync.
Enter server, check use ssl.
Add user/pass/domain/
Get yur mail.
Otherwise, if your cert is not valid or shows expired, you will need to connect one time with Outlook on your PC (I use RPC/HTTPS, I'm fairly confident that this is why the cert was loaded into my PPC local store) and you'll sync.
Then, go into comm manager and enable direct push. It's the icon with the "envelope".
dnathan said:
Hi All,
Has there been anyone that's successfully got WM6 working with DirectPush email using certificates to log-on to their Exchange 2003 mailboxes? And if so, I'd be really grateful for the steps to take in making this work.
Thanks a lot guys!
Cheers,
DAN
Click to expand...
Click to collapse

I had to install the certs before entering any information in AS. After I did that, it's worked flawlessly...

Didn't have to do anything but enter my exchange info

Yeah, this feature is no different than WM5.

Most times, its true
That you don't have to do anything but make the connection as I described above.
However, I've had occasions where it didn't "just work" and syncing with the PC corrected the issue.
You should not have to manually install a cert for ActiveSync to work.
Glad it worked the first time for you guys, though.

silverfox0214 said:
You should not have to manually install a cert for ActiveSync to work.
Click to expand...
Click to collapse
Hmmm.. I don't believe that's true if the server utilizes a self-signed certificate.
silverfox0214 said:
Otherwise, if your cert is not valid or shows expired, you will need to connect one time with Outlook on your PC (I use RPC/HTTPS, I'm fairly confident that this is why the cert was loaded into my PPC local store) and you'll sync.
Click to expand...
Click to collapse
Are you saying A/S will push the appropriate certificate to the device? If so, this is news to me, but maybe they changed A/S to do this. It'd be cool if they did, but probably a bit "unorthodox" security-wise.

vp3G said:
Hmmm.. I don't believe that's true if the server utilizes a self-signed certificate.
Click to expand...
Click to collapse
This was the case with my employer. Also, the certs would not work if I had a server configured in AS, I had to first delete the server, install certs and then re-enter my Exchange info.

ceebz said:
This was the case with my employer. Also, the certs would not work if I had a server configured in AS, I had to first delete the server, install certs and then re-enter my Exchange info.
Click to expand...
Click to collapse
Yeah, and furthermore some carriers lock their ROM's down quite tightly, thereby making it a royal PITA to install a self-signed cert.

Agreed... but
Like the VZ Q? One guy had a helluva time.
I'm referring to a Verisign cert from my company and with one of my customers. Self signed certs would indeed need to be installed. However, why don't some of the carriers have Verisign as trusted root authorities in their ROMS?
I'm still baffled why some companies would use self signed certs when they are a drop in the bucket. I can see doing it in your own "lab". When I had WM 5 on a K-Jam, I did have my own CA's issued cert for PEAP on WiFi. It was an unlocked device, I'll admit.
Since this forum is under Hermes Mobile 6, I also assume that the experience I had may not apply to everyone, but it worked for me. Sounded like the first post was having the issue I had. And they were signed by a MAJOR trusted root authority.
vp3G said:
Yeah, and furthermore some carriers lock their ROM's down quite tightly, thereby making it a royal PITA to install a self-signed cert.
Click to expand...
Click to collapse

silverfox0214 said:
Like the VZ Q? One guy had a helluva time.
Click to expand...
Click to collapse
Heh, yep, that's the very one I was thinking of... what total ***** those are. Sprint does it too. I hate 'em both for it.
silverfox0214 said:
I'm still baffled why some companies would use self signed certs when they are a drop in the bucket. I can see doing it in your own "lab".
Click to expand...
Click to collapse
I use them for my own company's servers because a) I'm a cheap bastard, b) I understand them, and c) I can deal with them easy enough. Granted, it was one of the stupider things M$ came up with and public certs are much easier to deal with. But still not foolproof, as you noted.

Cert Autoenrolment?
All, thank you very very much for your input and suggestion.
That's really weird. For some reason, I tried exactly what you all suggested and it just plain didn't work. Very frustrating. I am told that Cert AutoEnrol only works on WM5 and not in WM6.0? Is that true at all?

Bro,
Got it working,..... show you later .
You need to manually locate the cert using ActiveSync 4.5.
Cheers

dnathan said:
Hi All,
Has there been anyone that's successfully got WM6 working with DirectPush email using certificates to log-on to their Exchange 2003 mailboxes? And if so, I'd be really grateful for the steps to take in making this work.
Thanks a lot guys!
Cheers,
DAN
Click to expand...
Click to collapse
By "certificate to log-on" you mean Client certificate on WM6 to log on exchange to avoid maintaining local user pwd in the device ?
If yes export your personal certificate with the private key, copy it to your device double click on it (Yes thanks WM6 this is a new feature). Configure your active-sync IIS virtual directory to require client authentification and it's done.
don't forget you need Root public key of your CA in your device and on your Exchange server.
ps : you will found informations about Direct Push here : www.httpsync.net

My procedure for configuring AS with my Exchange servers
I'm assuming that your Exchange Server's admin has already generated a self-signed certificate. On my PC I install the certificate by going to the server OWA (Outlook Web Access) site, for instance http://mail.myexchangerserver.com/exchange. You should get the certificate notification. View and install the certificate. Exit Internet Explorer and go back to the OWA site and it should go straight to the sign on screen which means you're golden. Exit Internet Explorer.
On XP click on Start, then Run and type mmc <enter> (Vista click on start and type mmc <enter>)
Now click on File / Add/Remove Snap-in. Double click Certificates and accept the default "My User Account" to add the snap-in.
Open the Certificates snap-in, go to Trusted Root Certification Authorities\Certificates and find the certificate that you installed earlier.
Right click, All Tasks and Export to a DER encoded binary X.509 (CER) and save.
Copy the certificate to your device (I put mine on the SC as I flash quite often) and install.
I know there are perhaps easier ways but this is pretty painless and is how I set up the 60 or so WM6 devices that I support.

@ Dr Puttingham: Thanks for posting that procedure. No, I don't believe there's any easier way to deal with a self-signed certificate, at present. Things get particularly interesting when you run into devices whose security is locked down tight (e.g., Verizon Q).

Things get particularly interesting when you run into devices whose security is locked down tight (e.g., Verizon Q)
Click to expand...
Click to collapse
Man ain't that the truth.

Huge SMTP problem with WM 6.1

Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.

You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.

reconfigure your connection settings

D-ville Solja said:
reconfigure your connection settings
Click to expand...
Click to collapse
Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !

lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?

D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
Click to expand...
Click to collapse
yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.

not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).

pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
Click to expand...
Click to collapse
I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).

wow im not sure about that one then, sorry

D-ville Solja said:
wow im not sure about that one then, sorry
Click to expand...
Click to collapse
A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).

i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!

Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Click to expand...
Click to collapse

Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.

Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Click to expand...
Click to collapse

It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks

cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Click to expand...
Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.

Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks

smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.

No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1

i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?

Touch Pro 2 - e-mails do not work

Hello all!
I recieved a brand new HTC Touch Pro 2 today, and was very excited to have finally got it! However, since getting it - 12 hours ago - I have been trying and failing to set up the e-mail side of things. I use both a normal googlemail account, a POP account through outlook, and three accounts that use google aps (mail) as a host. I have followed this to the 't':
https://mail.google.com/support/bin/answer.py?answer=78886
But still no joy on any of the accounts except the bog standard '@[email protected] account. The phone keeps asking for my password, which I know is correct.
Anyone else have the same problems/have any ideas how to resolve this? Before I throw it against the wall! :-(

Hi
I'm having the exact same problem getting my hotmail account to work. I have a vodafone uk branded phone which I bought on eay but I'm using an O2 sim. I've managed to get everything else working but not the email. It's very depressing. It was dead easy on my trusty Xperia.
Thanks for any help...

e-mails not forwarding
Can anyone shed any light on this?

I don't know if this will help, but for your username try putting "username"@gmail.com instead of just your username. That is what I've had to do in the past and it works fine.

My issue at the moment is i have entered all the details correctly but when i try to do a send receive it says "error synchronising" and then popups up a box which says "Cannot connect with current connection settings. To change your connection settings, tab settings". Which i have no clue about because its taking me into all the TMobile data connection stuff.
I get this no matter what connection i setup. But the strange thing is when i very first did it, it worked. Every time since then has failed though.

Tried calling T-Mobile or HTC? I don't know if they could help you.

Mine is working with IMAP gmail

dlthorpe said:
My issue at the moment is i have entered all the details correctly but when i try to do a send receive it says "error synchronising" and then popups up a box which says "Cannot connect with current connection settings. To change your connection settings, tab settings". Which i have no clue about because its taking me into all the TMobile data connection stuff.
I get this no matter what connection i setup. But the strange thing is when i very first did it, it worked. Every time since then has failed though.
Click to expand...
Click to collapse
Two things I found.
1. Go to Settings, All Settings, Connections Tab, Connections Icon, Advanced, Select Networks. Top box should be set to T-Mobile Internet.
2. Press Edit (Just under the top drop-down), Proxy Settings. I found the default ROM (UK) was set to 149.254.201.132 - not sure if this is a hard coded ROM error, or a Network wizard setup error - either way, untick the "This network uses a proxy server...."
If this was ticked, all should be OK now.
If not, then do call T-Mobile Tech Support.
Good luck !

I had the same problem on my TP2, unbranded byon T-Mobile. Unticking the "This network uses a proxy server" box solved the problem. I had the same problem with my old TyTn2 as well.
Remenber, if you hard reset you will probably have to do this again!! Hopefully this will solve your problem.

I had the same problem with the exact same error message on my 1and1 email account. I found that when usines imap 1and1 block port 25 (to prevent spam) so when setting up the outgoing server address I had to specify another port (got that from 1and1's FAQ's where its buried and simply says that sometimes port 25 is blocked and if it is try using port xxx (can't remember which one). Anyway that worked straight away for me. Unfortunatley Winmob's error messages are pretty useless so good luck in isolating why the problem has occurred - took me two days to work it out.
Cheers
Barney

HELP!!! Urgent Evo problems

I am trying to set up an Evo for one of the managers at my company
I used all the same settings (other than login/pass obviously) as the settings for my Evo to connect to my work account....
Here's the problem I am having.
I am trying to set it up as a POP account. But it always comes back saying that it had a problem connecting.
On the email server side (I am also the network admin) I can see that the phone is trying to connect, but it never sends the login credentials.
From this phone, I tell it to update and the email server displays the IP address and "Logging On" and just sticks there until it times out.
On MY Evo (same settings in email client) the server displays "Logging On" for approx 1 second, then displays my login.
This tells me that it is a problem with the new Evo, and not server configuration.
The only difference I can find is that my Evo, and one other Evo that are currently working correctly are Hardware Version 0003, where the one that is giving me problems is Hardware Version 0004.
From everything I have read, the only difference betwwen the 0003 and the 0004 is the camera.
Has anyone else experienced this? This phone is for the VP of Operations so my ass is kinda on the line here.
Sorry if this post seems a little scatterbrained, but thats just how my head is working right now because of this situation.

Can you login with his account on your phone?
Have you tried your account on his phone?
I highly doubt this is a phone problem.

Is wifi on? I know its a dumb question but as weird as it sounds when wifi is on the email app gets angry.
Sent from my PC36100 using XDA Premium App

saw an app called k9 in the market for mail. Might wanna check it out. Sorry I couldn't help more. If anything I bumped this thread for ya.

There is a mail app called Spider Mail I believe that works well. I had a problem with my student e-mail account and for some reason that bypassed it.

The above steps sound reasonable to try.
However, reason for my posting is, what is the justification for going POP over imap? Or do you intend on leaving the messages on the server?
As for K9, it's one of the better more robust email clients for android. Updates are released at least once a week on their google development site. My experience with it is strictly in an imap environment. It works exceptionally well in this config. Can't comment on its pop implementation.

His login works from mine.
No accounts work from his.
Wifi off for initial configuration. Have to make sure it resolves the address correctly over mobile connection instead of caching how the mail server address resolves within my network.
Messages will remain on server, pop3 is fine (and is the configuration that is working on my evo)
I want to retain the stock mail app, makes support easier if everyone is set up the same.
Thanks for all the responses. I'm thinking a factory reset may be in order.

You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.

gpz1100 said:
You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.
Click to expand...
Click to collapse
thanks, I will give this a shot.

Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.

netstat_EVO said:
Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.
Click to expand...
Click to collapse
Why am I not surprised?

drmacinyasha said:
Why am I not surprised?
Click to expand...
Click to collapse
Lol. Trust me, wasn't my decision to use any Microsoft products. I inherited it from my predecessor. And I have yet to find a reliable way to migrate away from exchange.

Activesync with exchange while roaming

Hi,
It seems that I have a systematic security error when active syncing while I'm roaming. I did not have this error on my previous phone : push was disabled but I could sync manually.
And of course, sync works fine when not roaming.
I havd read that ICS does support some more parameters for the active sync protocol but what could lead to that error message only when roaming?
Thanks.
Sent from my Galaxy Nexus using XDA App

Coming back to this, Touchdown does sync when roaming, so the issue seems to be more on client side than server one.
Nobody else is facing this issue?

Hi, sorry that I re-post on this one, but the truth is that I still have this very same problem for already 9 or 10 months.
Exchange Sync is not working properly when I'm roaming... Scenarios are as follows:
- Sync works just fine when I'm not roaming or via Wifi
- When I'd land in a different country, I'd get a couple of syncs working fine
- Then after 1 hour or 2 max, sometimes not even, sync stops working and the Exchange process is emptying my battery in less than 1 hour...
- When I go back on Wifi (e.g. hotel) or when I get back home, that's it, sync works fine again...
I fail to understand what can the cause of this and where to look for solutions or workaround...
As said earlier, I checked with Touchdown and syncs work just fine, roaming or not roaming... But I'm a "stock" guy and I don't want to use Touchdown just because of this roaming active sync that is not working...
Any recommendation on what I should look for? Anyone who would be having roaming active sync working?
Thanks.
PS : I'm on JB stock. I had the same problem with ICS stock and with ICS AOKP before...

Its possible you have a policy on your exchange server that doesn't allow syncing while roaming.
I experience the same battery drain you speak of while roaming. So to save battery life I disable data if I don't need it or sync only when I'm connected to WiFi.

Thanks a lot for the answer. I think I was not clear in my earlier post. My issue is not that the sync is not working, it is that I don't even have the possibility to manually sync and thus access my emails when I request them...

Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?

What was your previous phone? Not Android I'm guessing.
That being said, there remain a number of issues with the Exchange related code in the native client. I myself just submitted a calendar related defect that is scheduled for a fix in the next major release. My suggestion is that you go to http://code.google.com/p/android/issues and do a quick search. If you don't find anything then open an incident for this.
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
choose add account in email settings and for the email address enter "[email protected]" with a password "debug" (no quotes). You will get a new account named "Debug" in the list. Tap that and check "enable extra debug logging" along with "Enable exchange sd card logging". Now reboot. When your phone is finished booting, email sync operations will be logged to a file named "emaillog.txt" on the root of the sdcard folder. To disable, rename emaillog.txt to something else or delete, then set up the debug account again and uncheck anything that's checked.
Also, checking "Enable Verbose mode" will log detailed sync operations that may be helpful in your case. Be forewarned however, that the log will grow quickly!
At this point in time, the Touchdown client is by far the best exchange related client for Android.

Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.

thefa said:
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
Click to expand...
Click to collapse
In many cases, the operator/manufacturer supplies their own email client which may have been the case in your previous phone. Nexus is pure Google however. My XP with the native client has been bad from day 1, but has gotten successively better. When ICS was released, I could finally connect with the native client. Now, I'm finally using the native client but haven't seen it in action when roaming yet.....

Beezer80 said:
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
Click to expand...
Click to collapse
Thanks for your suggestion. I am not sure about the DNS issue : I have access to internet while I'm not able to connect to the activesync server. I do think that activesync does reach the exchange server. I see no reason why it wouldn't (Touchdown does reach it for example)...

Sleuth255 said:
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
Click to expand...
Click to collapse
Very good. I followed the instruction, was initially connected via Wifi and did get the log filled. Moved to 3G (still roaming) and so far it is working. It is not entirely new that sometimes it works for a while as I mentioned above. I'll update tomorrow after a longer testing time.
Thank you very much for the how-to on exchange logging... I should have looked for that myself directly

So, I had to wait a bit longer than usual for the thing to start not working when connected via mobile and roaming, but I eventually did get the error :
I have 3MB of log (I kept using the phone for a good while with logging on...) with error paterns again and again but I think the relevant line is that at some point in time I get:
Sync response error: 449
Then there is a bunch of other strange things which I guess are a consequence of this one...
I also have a log for when I was connected and via Wifi.
I'm back from my trip and, as usual, as soon as I'm connected to my operator's network, it does work again, just fine...
I googled a bit the 449 error code without getting to any conclusion...
What would you suggest? Should I submit a bug?
Thanks,

I'd post it as a defect and see what they say.