My Service is with Verizon
I updated my rom and radio with the alltel update then used OMJ's rom I cant get phone service anymore I've *228 to reprogram and wont work, and Tech support knows nothing
PLEASE HELP
Thanks
You know wha you did!
Just kidding! You need a new A-Key, Verizon tech reps are morons when it comes to this. Call back in and say you hard reset our device, NOT FLASHED A NEW ROM! Say when you try to make a call, you get an error saying whatever it is, probably "unable to authenticate the call." If they don't understand when you tell them that, and they don't figure it out, mention the A-Key. The rep will then realize they are doing the wrong job, and say, "huh? wtf is an A-Key?" Then you tell them to ask around, and eventually you should be good.
What happened was, your A-Key was wiped out after the radio flash, Verizon needs to reset it, just make sure you say you had to hard reset.
Ya "Hard reset" is the word to use...
Related
What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.
Wrong forum? Should this have gone into upgrades?
moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
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Click to collapse
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
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Click to collapse
I have the epic 4g and I am trying to flash it to boost mobile... I followed one of the guides that you find on YouTube or Google..
I followed the guide step-by-step and my phone got to the activation part, where it did the OTA programming successfully, but when i try to make a call it just says "You're authentication code cant be verified"...
I have the Boost Incognito as my "donor phone" fully activated, MMS, Calling, Internet and everythings working.
Please help me, it would be greatly appreciated!
***EDIT!!: ONLY Internet/Data works.. And calls/texts do NOT! Weird huh?***
[Mods]: If this is in the wrong section please move or tell me where to repost, thank you!
I had that happen to me once. None of my text worked, and when I made a call, it sent me to a sprint person. I don't know why but, they said I wasn't connected to any of the phone towers or something like that. Maybe you can contact boost for help.
Assassindeity said:
I had that happen to me once. None of my text worked, and when I made a call, it sent me to a sprint person. I don't know why but, they said I wasn't connected to any of the phone towers or something like that. Maybe you can contact boost for help.
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Click to collapse
I don't dare go through to a sprint rep lmao... This phone has a bad ESN because I just stopped paying for my service and went to boost about 3 months ago! And it would have to be connected to towers because its getting a data signal.
Bump/Update
Okay so I am still experiencing the same problems, Internet is working but can't call or send/recieve texts/mms. I followed the guide on here of how to get 3G working, which is why I believe the internet and everything is working.
When I text it just fails, no error stated. But when I try to make a call it rings once and says "Your authentication code could not be verified... blah blah... Error 16 switch blah..."
Anyone have any suggestions on what to do?
Thanks.
yes. just stay on the phone and talk to the sprint rep. the first words out of their mouth is "i see you are having problems, and i can get you going in a minute..." they ask for your password(4-digit pin for boost) and the model of the phone you are using (give them donor phone model). they tell you to power down for 30 seconds, then power up. call someone & don't hang up for 30 seconds... thats it.
i always tell them that i did a ##rtn# on my rant, and that's how i ended up with the error code. takes two minutes total.
mcapmike said:
yes. just stay on the phone and talk to the sprint rep. the first words out of their mouth is "i see you are having problems, and i can get you going in a minute..." they ask for your password(4-digit pin for boost) and the model of the phone you are using (give them donor phone model). they tell you to power down for 30 seconds, then power up. call someone & don't hang up for 30 seconds... thats it.
i always tell them that i did a ##rtn# on my rant, and that's how i ended up with the error code. takes two minutes total.
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Click to collapse
Thank you very much this worked! I tried it before but I used the donor phone not the actual epic because I was too scared to go through a sprint rep lol.
Sent from my SPH-D700 using XDA App
mcapmike said:
yes. just stay on the phone and talk to the sprint rep. the first words out of their mouth is "i see you are having problems, and i can get you going in a minute..." they ask for your password(4-digit pin for boost) and the model of the phone you are using (give them donor phone model). they tell you to power down for 30 seconds, then power up. call someone & don't hang up for 30 seconds... thats it.
i always tell them that i did a ##rtn# on my rant, and that's how i ended up with the error code. takes two minutes total.
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Click to collapse
That's the same thing that happened to me but I told them I was using an epic 4g on the boost network and they still helped me.
You told them that you had an epic and they still did it? Also most people say that the error 16 says "Error 16" as soon as you dial any number... When I called a guy said "your authentication code could not be verified..." then said message 16 switch something. That's probably why I got it confused but as soon as I went through to the sprint rep she said she manually entered something and had me turn my phone off for at least 30 seconds and it worked after that thank god!
Sent from my SPH-D700 using XDA App
Can someone please explain to me in more detail how to solve this issue? You guys keep talking about the "sprint rep"...why would you be talking to Sprint? Or are you just talking about boost customer service?
What do you ask the rep to do exactly? When I call them, they have no clue how to fix this problem...One time I had them change the MSID and it fixed it, but yesterday I had this problem again, and I had them change the MSID twice but still had this problem. Please help!!!
when i called and did this today the rep only asked me to verify my name, number and account pin. i told here i didnt have another phone available and she told me to hang up, turn the phone off for 30 secs and turn it back on and make a call. I did it and it worked. And yes, this rep said she was from sprint and not boost.
PS i had to do this twice because the first rep asked me what kind of phone i had and i said samsung. since it didnt match my account she transfered me to boost. the second time they didnt ask but if they ask just give them the info from the donor phone.
amrit50 said:
Can someone please explain to me in more detail how to solve this issue? You guys keep talking about the "sprint rep"...why would you be talking to Sprint? Or are you just talking about boost customer service?
What do you ask the rep to do exactly? When I call them, they have no clue how to fix this problem...One time I had them change the MSID and it fixed it, but yesterday I had this problem again, and I had them change the MSID twice but still had this problem. Please help!!!
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Click to collapse
Sorry for slow response haven't been on in awhile, but yes it is a Sprint rep and they say you cant connect to the towers, so they have to manually enter your codes into the system. They will do that, then tell you to power your phone off as soon as you hangup, and pull the battery out and keep it out for 30 seconds then turn it on and make a call for 30 seconds. Just call your voicemail and put your phone in your pocket for a little bit lol.
hey guys so here was my deal, huge coverage outrage in my area for 24 hours (the whole state had no signal for a day it was nasty) , when it came back i found out the had change my msid number so i had to gspt it to re configure my new number. then i had this problem when i called or texted (3g never broke tho) so i called sprint who tranfered me to boost etc etc.... WRONG!! waste of time , they dont know s**T nor reps not technical support sooo... if you have this message played DO NOT HANG UP!!!!! IT WILL AUTOMATICALLY FORWARD YOU TO A TECHNICAL REP after the message is played again in spanish and the the code error is said afte all that the call is transfer automatically to a SPRINT rep will ask you for your account pin (same pin that you use for voicemail) i gave him my pin he said boosmobile account? i said yes correct, then he asked me what kind of phone i was using and i told him my incognito. he say hang up,turnoff phone, take batterry out for 30 secs then you are set. he was sure right everryting went back to normal. good luck boys.
I went through the process of changing my number through Verizon's website, and I am having problems programming my phone. I did *228 and hit 1 to reprogram and everything went fine. "Programming... SPL Unlocked" with the background music, then the automated voice telling me to please wait while my phone is being programmed.. then 5 seconds or so later my phone makes this stuttering noise like the phone is lagging and then it just shuts off and restarts.
I am not able to to program the phone successfully and I have no idea what it could be. My phone is unlocked and rooted with the Virtuous Affinity ROM.
If anyone could help me out I would really appreciate it. My phone is useless and I need it to function asap. The only thing I could think to do next is a hard reset, but I don't know what kind of implications that would have or if it's even necessary.
Thanks.
joshdaboss said:
I went through the process of changing my number through Verizon's website, and I am having problems programming my phone. I did *228 and hit 1 to reprogram and everything went fine. "Programming... SPL Unlocked" with the background music, then the automated voice telling me to please wait while my phone is being programmed.. then 5 seconds or so later my phone makes this stuttering noise like the phone is lagging and then it just shuts off and restarts.
I am not able to to program the phone successfully and I have no idea what it could be. My phone is unlocked and rooted with the Virtuous Affinity ROM.
If anyone could help me out I would really appreciate it. My phone is useless and I need it to function asap. The only thing I could think to do next is a hard reset, but I don't know what kind of implications that would have or if it's even necessary.
Thanks.
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Click to collapse
I have to sometimes set the CDMA Options/System select to "Home Only" other wise I get a recording telling me to enter an area code with this number.
If you can dial ##778# Send and access the menu for setting up all the data settings, you will need to call VZW from another line or a land-line.
Just be sure to have the stock software version handy to tell them "Oh here it says version 5.10.605.9".
The data settings will stick between flashing ROMs.
You might need to suggest to them to reset your "A" key (Authentication Key).
Tech support is open 24-7 so use it, They get tired of hearing me telling them what their screen shows.
If all else fails, do a nandroid and hard reset.
If your in a fringe area like I am, set the CDMA Options/System select to "Home Only" and do the *22899 send and if that doesn't fix it then get the tech rep back on the line, hop the hoops and do the ##778# Send and put in Home SID/NID and all the rest.
I usually use QPST to backup my data settings but the last time switched phones I forgot that the A Key is ESN specific, so I needed to have it reset.
Good luck..
OK I tried my hand at flashing my Epic 4g touch to boost from sprint. I been at it non stop for like a week. I had gotten to the poit where I could at least make calls on the device.
Then, trying to get everything working I broke the service.
I am getting an error 16 when I try to make calls.
I think I did it but I am not sure.
I used this code ##3282# that took me to the DATA Menu
Then I clicked Edit and put my MSL code in I edited the values in the HA and AAA fields from inside this menu and I think that broke it.
Attempting to fix what I broke ##scrtn# the phone and tried to start from scratch
Still getting error 16 code.
I thought I learned alot in this long hard process of trying to flash a phone but I realise I learned just enough to be stupid.
But anyway I am seriously wondering if anyone with alot of know how can help me trouble shoot exactly what I broke and how to remedy it if at all possible.
I realize that most folk around here are real busy and that theres tons of people asking for something and if no one has the time or patience to help that I understand as well. But if some good soul could find it in their heart to help me out I would be so eternally grateful.
Forgive me in advanced if this wasnt posted in the right section but i havent slept in days trying to do this.
My email are [email protected] and again I thank you whoever can come to my aide.
I have/had a Note 2 flashed to boost mobile. I messed up and wiped my carrier setting using billards custom twrp. now it won't activate. I'm gonna try the guides but I did that vbefore and had no success . Please help if you can. IKR i'm a dumbass for not doing a backup. had one. reformatted my computer though and lost it. I'll make sure to dropbox that **** next time. If anyone can team viewer me and help it would be so very helpful. yes I have the the donor incognito also. The esn and all that stayed but the phone # is all messed up
c'mon. I know someone out there knows how to help! Please PM me! PLEASE
If its just the phone# and MIN missing dial ##72786# select edit, enter your MSL then put the # and MIN back manually and reboot
SoA: Son's of Android™
I like to break stuff
We are legion, for we are many!
dcc0011 said:
I have/had a Note 2 flashed to boost mobile. I messed up and wiped my carrier setting using billards custom twrp. now it won't activate. I'm gonna try the guides but I did that vbefore and had no success . Please help if you can. IKR i'm a dumbass for not doing a backup. had one. reformatted my computer though and lost it. I'll make sure to dropbox that **** next time. If anyone can team viewer me and help it would be so very helpful. yes I have the the donor incognito also. The esn and all that stayed but the phone # is all messed up
Click to expand...
Click to collapse
Well if you MEID is still the same as the incog, no big deal, just call boost and tell them you were having issues with data on your incog and you reset the phone now you lost all your settings and need to reactivate. They will reactivate/reprogram via ##MSL#, reboot then update your PRL/Profile and you should be good to go.
Dont be afraid to call boost this is a easy fix.
thanks for all the info guys! I'm gonna try the boost thing. To clarify, my phone # and MIN are now 000000xxxx and 000000xxxx. The numbers don't relate to anything I can think of that's why I put xxxx instead of the #'s. I used cdma workshop to put my correct info for these. I'm worried about the fact that HDR AN Long password is missing when I read with DFS. I would re write it but it's the free version and the settings won't stick no matter what I do! Would the $50 paid version make them stick? I don't have the extra cash (car in the shop) @ the moment but it would be nice to know. I would hate to spend $50 and not get anything different. I've been reading for 2 days on how to do that via some other program but it's not going well. PST errors for me and I saw something about the prl being the problem and use DFS to change it. IDK how to do that exactly so I'm not gonna risk bricking this $600, marble white, sweetheart without a clear understanding how to do it and how to get the settings to stick with DFS or another program. I see comments that are very vague telling you how to do it and have purchased a manual but with DFS not sticking and QPST producing errors on the 10+ downloads I've tried I'm afraid I'm lost. If someone can tell me how to get QPST to work I would be fine!
After I give the "CALL BOOST" a try I'll report back. One things for sure, I'm kicking myself in the ass for not backing up my EFS. Deeerdider :silly:
Unknown Zone said:
Well if you MEID is still the same as the incog, no big deal, just call boost and tell them you were having issues with data on your incog and you reset the phone now you lost all your settings and need to reactivate. They will reactivate/reprogram via ##MSL#, reboot then update your PRL/Profile and you should be good to go.
Dont be afraid to call boost this is a easy fix.
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Click to collapse
This is nuts. lol. I went to the boost site and logged in to my account (by clicking "MY ACCOUNT". Then I clicked on update hadset (like I was changing phones) I coppied and paisted the MEID/ESN that is given for the incognito (yes, this stuck in my phone under settings/about device/Status). Then I activated the same phone again! My service bar showed the no service symbol and I rebooted my phone. Hands free activation failed. I tried to make a call and got the same old "your device is not activated" message and figured it didn't work. I put the phone on airplain mode and started installing my drivers and qpst and such on a new fresh install of windows black. 15 minutes or so passed and I took it off airplain mode and PING got a message from boost giving my account info. I dialed ##000000## and clicked edit. I viewed and checked and my phone # and MSID. It showed them correct.I backed out and hit done. the phone rebooted. Then I got a message that profile couldn't be updated and then it updated the prl and worked! I then tried to make a call and I got the Boost message "not enough money in this account to make the call" NEVER have I been so happy to hear those words!!! It's been about 45 minutes now and I still have no data. Now I will root and backup all my EFS and anything else I can. Will report back when I get data fixed!!!