Develop Bugs

O2 and free GPRS :-)

i was on the phone to 02 today and was surprised by what the customer services agent told me. 02 are not charging for gprs.
i originally rang up to change my tariff as was worried about the amount of data i was downloading and getting a huge data bill. he said that i was not going to be charged for any data even though my allowance is only 100kb and i would be informed when i would be charged. seems very odd but im not complaining
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask

Yeh, I haven't been billed for my ridiculous GPRS usage. Good job too
Thing is, if we use it like its free, then one month they decide its not free we're buggered.
Also, I'm told if they hae been logging all your GPRS usage they're entitled to bill you for it in one massive bill whenever they choose.

something similar happened to my friend she didn't get charged for any voice calls for 3 months then 5 months later she got a massive bill. something to do with o2 computer system. so i wouldn't put it passed them.
i don't mined paying for gprs but £2.35 per meg is a ridiculous price and they give you a free entitlement of 100Kb whats all that about?????
just hoping we here from the guy who works for o2 to see if he can give us anymore details.

Try using a PayAsYouGo sim.
One day a while back all internet access got blocked. I cant use MSN anymore, or sync any of my email like I used to.
No word from O2 Why, and every single person in O2 has a different story as to why.
I wouldnt mind paying if I could actualy use it!
Im going to have to change from O2 to another company because they dont seem to offer working GPRS on PayG at all, no matter what the cost.
Orange do a good 3g bundle price, and when the new Universal comes out ill enjoy that! (contract though)

Be Carefull!!!
Be Carefull, guys!
I heard something similar and went a little crazy on GPRS, by listening to streaming internet radio one day. I phoned up to check it all, and was informed I wasn't gonna be charged.
I now have a bill for £165 (all GPRS 'Data Services')
...My phone is currently blocked, due to my inability to pay the bill.
Arf arf!!
B

robboy said:
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask
Click to expand...
Click to collapse
your correct, we do sometimes do free gprs, tho seems its most of the time these days, if u want, ill find out when it ends, but i can confirm that its free, for now.
most of the posts on here ive made are from my xda 2s and i use the gprs way too much.

i you could find out when it ends it would be great.
but its going to be a shock when it does stop. maybe 02 could sort out a better data plan. because 2.35 per mb is far to high.
i think it is important not to take the piss with downloading because if everyone starts o2 will soon change there mined

there are data tarrifs that turn £2.50 per mb to £1 per mb,
just like the text message bolt ons.........
not sure if you get it on certain tarrifs tho, ill find out prices and stuff on monday when i go back to work........... 8)

thanks joey would appreciate that, also is this through the "wap.o2.co.uk" APN?

i haven't been charged using mobile.o2.co.uk

i haven't been charged using mobile.o2.co.uk

free gprs is the only thing keeping me with O2, when it finally connects properly. :?

so why have I been charged over £150?
b

well thats a strange one i assume your on o2 in the uk. what tariff are you on?

Yeah, I'm in the UK, and on O2 250.
Grr.

The o2 GPRS tariffs are not easy to find online, but if you look in the business section, there are a few options
I pay £14.50 + VAT = £17.04 per month for 36Mb free allowance and thereafter its £0.85/Mb + VAT = £1. Unused allowance rolls over for 3 months
I only use GPRS for tomtom traffic, live train timetables, light web surfing and the odd email - I do not sync with my mailbox, but use a web based email.
My useage is well below 36Mb/month

Bennage said:
so why have I been charged over £150?
b
Click to expand...
Click to collapse
i would have them look into that, i got one a few years ago, only had a nokia 3650, and it would be imposible to download the amount of data in the time i downloaded it, apparently i had a program that connected to gprs and constantly downloading stuff...... i wasnt happy when gprs cost me 200 quid, so i didnt pay, i called them, queried it, and even they told me it wasnt right!!
give them a call mate.... 8)

Gprs mixed messages from o2
I have called frequently about it and get this answer often: "GPRS is free for light web surfing and emails", then I ask how that is, and they say that there is a 100kb limit, which, in fact means it is not free, it appears that there is some confusion over there. I have to say I am sure that I have used more then 100KB and never been billed, we'll see how long this lasts?

100 kb is nothing thats about 5 email transfers or 5 mins on the web. i think it might be that it is free to a certain limit say 50mb however im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message

robboy said:
im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message
Click to expand...
Click to collapse
why do you think o2 have not announced it officially ? they wont tell you its free, u use it as u normally would and dont get charged.

Quick GPS - high cost of downloading data??

Guys,
Just got a massive bill in from o2 - £191 on data.
Appears to coincide with me turning on the download automatically of Quick GPS data. Have I been stung here? What's the cost of this Quick GPS data?
Also its at 00:00 every night....I presume this is when o2 collects their data info.???
Thanks,
HPJ

You've probably been charged for GPRS connections. The file is 50kb large, so simply calculate and you'll have the answer. The best way to avoid that is to delete GPRS settings and download the QuickGPS data via WiFi or just disable the option for autodownloading data when it expires.

No the best thing to do is vote with your wallet and move to a mobile phone network with sensible data prices.
£191 is outrageous. Does it say how much data you used? I'm presuming you have no data bolt on at all and are paying top whack. Is the Orbit also auto checking emails, weather? anything else, because if thats a 50kb download every 3 days for one month with a few extra bytes for connecting, handshaking etc then you can only really be talking about half a Mb a month.
£191 for half a meg!!!!! Something is not right. Could anyone else have used the phone and downloaded anything else?

Well you're right, but I'm not saying, that the bill is only for the QuickGPS data. 50kb x 30 days is around 1,5 mb, which makes > £3 in O2. The bill is probably for using the CoPilot software and downloading maps for it while driving. Am I right ? Are you using this software ? I think the software is actually working like that, downloading the map region, in which you are at the moment. Check your e-mail settings as well, maybe it checks your mail every few minutes (!) and makes the GPRS connection every time. I'm attaching great software to handle your GPRS connections and stop them if you don't want them . Give it a try. Good idea is to install a billing software, which can track your calls, sms and data. Personally I've deleted all the GPRS settings from my mobile and I'm using only WiFi right now.

I noticed on my last O2 bill that I had a high number of connections at exactly midnight and that was before I even had an Orbit.
As did a friend of mine who does have an Orbit.
Something is not right here, can anyone else on O2UK check their bills please?

HPJ said:
Guys,
Just got a massive bill in from o2 - £191 on data.
Appears to coincide with me turning on the download automatically of Quick GPS data. Have I been stung here? What's the cost of this Quick GPS data?
Also its at 00:00 every night....I presume this is when o2 collects their data info.???
Thanks,
HPJ
Click to expand...
Click to collapse
No the data should show on your bill at the exact date and time. As you can see from my bill I have strange data useage and this is from APRIL before I had my Orbit (only had it 2 weeks)

leez said:
Well you're right, but I'm not saying, that the bill is only for the QuickGPS data. 50kb x 30 days is around 1,5 mb, which makes > £3 in O2.
Click to expand...
Click to collapse
Actually QuickGPS only updates once every 3 days, not daily.
leez said:
The bill is probably for using the CoPilot software and downloading maps for it while driving. Am I right ? Are you using this software ? I think the software is actually working like that, downloading the map region, in which you are at the moment.
Click to expand...
Click to collapse
No CoPilot has all the maps it needs stored on your Memory Card. I don't think Copilot has any Traffic report update capabilities, and even if it did, you'd likely have to subscribe to them, so your CoPilot uses NO GPRS data at all.
Your bill is plain Wrong, you need to challenge it!!

Data is amazingly expensive. T-Mobile charge 73p per KB. Thats right, PER KB!!! But only to a max of £1 a day. You could do what I did and go for web'n' walk. which is just £7.50 a month and its unlimited data usage. Good for push email, quickgps and tomtom traffic.
O2 give you a whole 100kb in their monthly plans, which is nothing, they then charge £10 for 20mb. T-mobile still on top here.
Vodafone also do a £7.50 package but its only for 150mb (T-Mobile do have a cap but its 1gb!). If you dont have a data plan its... £2 per MB.
Data will cost you if you dont have some pre-arranged data plan. The unlimited use was the sole reason I went for T-mobile.

I got my data package about six years ago, £25 gets me unlimited free off-peak calls to landlines and O2 mobiles and I get 60 cross network minutes. And unlimited data. And as I get through about 400MB a month I won't change my tarriff even though they say I have to! I just tell them I will go elsewhere.

Unless you have a very good O2 tariff (which would only happen by mistake) vote with your feet - I did, after ten plus years of great service their (O2) GPRS charges are nothing short of a joke - a bloody expensive one I might add.
I decided the T-Mobile web-n-walk at £7,50 PCM for 1GB is fine, I have it on both phones so its possible to do whatever I want internet based and never spend anymore than the basic tariff.
Take up you bill with O2 as something is clearly wrong, if they have supplied the device and it is downloading data of its own accord the problem is theirs not yours so get them to scrub the bill.
Consider putting the SPB GPRS Monitor software on the phone so you can track what the device is doing and exactly when, time/ date, etc - Mike

You dont need these updates, i stopped them from downloading and it takes a few more seconds to get a valid GPS Signal, but costs alot less.

Guys only just been able to read the replies....I think something is seriously wrong.
Here are the stats:
- used Co-pilot less than 5 times since getting Orbit.
- have push email on. Get probably 20 emails / day. Its turned off between 22:00 and 07:00 anyway
- have SPB Shell - weather updates?
- rarely use IE
That's it. Something ain't right.....copy of the bill attached.

HPJ said:
Guys only just been able to read the replies....I think something is seriously wrong.
Here are the stats:
- have push email on. Get probably 20 emails / day. Its turned off between 22:00 and 07:00 anyway
That's it. Something ain't right.....copy of the bill attached.
Click to expand...
Click to collapse
Push email uses a hell of a lot of data. At our place we reckoned bout 20MB a day... just on polling etc. (push is a misnomer).
I think that's likely to be your culrpit...

It never used to cost alot....I've used puch email (in the same manner with the same amount of emails) for over 12 months now....
Just called o2....someone is looking into it.
I'll take this opportunity to suggest checking your bills just in case...I don't normally check mine, however could hardly miss the size of the last one.....

push, theres your culprit right there. Push works by your phone constantly telling the server its IP address and that its still on. This polling costs data. Depending on your provider depends on how much your charged.
Some providers do the right thing and charge you based on how much data you use in that month. Some others try and be sneaky and charge you a fix cost per session i.e your phone does the tiny poll and they charge you the min cost of lets say 20p. A few seconds later you do the same and your charged again.
Happend with me in my last workplace while on Vodafone.
Get a dataplan, if you plan on doing ANY form of net access be it push, QuickGPS, traffic info for sat nav then you need a data plan or yourll be very poor indeed.

I don't think it is push email, I don't use it after ten at night. Why is the hook-up at EXACTLY midnight? My mate has the same, MIDNIGHT connects and he does not use push email.
I think there is a major problem with O2s billing.

Guys,
Do not know if this helps I've recently managed to get O2 to agree on ;
O2 200
Unlimited Data
200 extra free texts (o2 treat)
and £120 credit on my account for £55 per month .
As I could not move to another provider (Have more than one handset).
It took a while and a lot of explaining, cross comparing tariff's etc but it can be done.

thanks for the heads up guys... i didnt realise it was soooo expensive!!!
Code:
01/05/07 12:09:22 mobile.o2.co.uk 12009 21.421 P
03/05/07 05:35:33 mobile.o2.co.uk 339 0.661
05/05/07 06:11:13 mobile.o2.co.uk 3374 6.579
09/05/07 04:56:56 mobile.o2.co.uk 509 0.993
10/05/07 01:28:54 mobile.o2.co.uk 2601 5.072
11/05/07 04:28:00 mobile.o2.co.uk 157 0.306
13/05/07 05:42:44 mobile.o2.co.uk 1539 3.001
16/05/07 06:16:22 mobile.o2.co.uk 4076 7.948
17/05/07 15:17:08 mobile.o2.co.uk 591 1.152
18/05/07 00:00:00 mobile.o2.co.uk 2351 4.584
20/05/07 22:32:10 mobile.o2.co.uk 193 0.376
22/05/07 14:10:42 mobile.o2.co.uk 44 0.086
26/05/07 02:09:58 mobile.o2.co.uk 40 0.078
28/05/07 03:31:39 mobile.o2.co.uk 204 0.398
30/05/07 18:17:19 mobile.o2.co.uk 42 0.082
31/05/07 12:22:08 mobile.o2.co.uk 39 0.076
Total Volume 28,108
Total Cost £52.81
no more gprs phone porn for me!

yeah but thats the point....I am absolutely certain it never used to be this expensive. I am sure o2 have cocked something up.
Anyway they are still looking into it.....will let you know when I get a response.

Guys
Maybe this little app will help some of your issues:
http://forum.xda-developers.com/showthread.php?t=310087
At least with this you can completely dictate when you allow a GPRS connection and then maybe even match this against your bills ?
Just a thought really.
I use this to ensure that only WiFi is being used as I dont have an O2 data package due to it being a rip off !

EU Data Roaming Cap comes into force 1st July 2009... Effect???

Hi Folks,
It seems that the new EU Data Roaming cap comes into force on 1st July ie tomorrow. Apparently the wholesalers have to limit their charges to 1Euro/MB although charges to consumers will be a little more. Currently the average is about £5/MB.
Also if you use your laptop with a Mobile Broadband dongle or with a phone as a modem you will pay about £5/MB. However if you just use your phone to web browse etc it can be cheaper ie with VF it is:
+++++++++++++++++++++++
Less than 1MB costs up to £5 a day
Between 1MB and 15MB costs just £5 a day
More than 15MB costs £5 a day for the first 15MB, then an extra £5 per MB
(Days run from midnight to midnight UK time)
++++++++++++++++++++++++
Which I thought was an interesting and additional reason for using a very capable smartphone such as the TP2 for mobile browsing as opposed to a netbook or laptop.....
Thoughts always appreciated.
Sam

mobilephonesdirect - tmbobile data usage ???

Not sure if anyone can help .....
I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.
Sounds goods.
But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.
I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?
Am I being over cautious ??!?!?

can anyone advise (please) ?

I dunno the answer but how much are the charging for the phone?

If you go direct through T-Mobile you get 3 gig of data but through other sites its only 1 gig.

the phone is free, £3.99 delivery.

Try phoning T-Mobile up, go for the 18 month £25 plan, 600 mins, 500 texts, 3gb internet, flexible booster (unlim texts or something else) and tell them that the same deal is online with a free phone.
If it doesn't work hang up and try again. Eventually it either will work or you'll be able to get a reduction in the handset price.

I got mine on launch day with T-Mobile 300 mins/texts 3 gig data usage and unlimited landlines, got them to wave the cost of the phone so got it free on £25 a month for 24 months.

simondavo said:
Not sure if anyone can help .....
I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.
Sounds goods.
But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.
I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?
Am I being over cautious ??!?!?
Click to expand...
Click to collapse
Hi, What I would do is get the £15 a month , 300 mins, unlimited texts and internet. It will cost £130 for the phone - totaling £490.
Then you get £40 cashback - which is therefore the same cost as your phone. And for 6 extra months so if you wanted to change it after £18 months it would still be the same cost
And no you are not being over cautious

Just to clarify this for people:
I've been trying to figure out why my HSDPA data speed was so slow (looked like throttled to ~350kbps d/l speed).
It appears that buying via MPD and T-Mobile with "unlimited" data (at least on the £25/month tariff I chose) you are only put on the standard 1Gb FUP data plan. This also has speed restrictions (which I read about elsewhere - and is definitely true since I've experienced it first-hand).
I was under no impression from MPD that I was getting only 1Gb, and it was never mentioned anywhere - all the literature on the web re: Android phones and T-Mobile UK imply we all should be on the 3Gb - which also included no speed throttle.
I just called T-Mobile and made the case - they first tried to get me to pay an extra £5 a month to be put onto the 3Gb, but I persisted mentioning that ANY Android phone bought now with a T-Mobile contract should be on the 3Gb FUP product.
After a bit of to-ing and fro-ing they agreed and changed me over instantly. I also got to choose a free booster since the 3Gb one is included in the plan...
Stick to your guns and you should get a result - don't let them try to make you pay for it - it's MPD's fault for not making it clear, and I argued that since my contract is with T-Mob and not them I should be on the same product as anyone who bought with T-Mobile direct...

simondavo said:
Not sure if anyone can help .....
I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.
Sounds goods.
But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.
I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?
Am I being over cautious ??!?!?
Click to expand...
Click to collapse
get the one from mobilephonesdirect its unlocked and u will get updates first
and
T-mobile cant do anything since its advertised as ultd so have fun remember its fair usage they cant chage u anything extra if u go over

I also purchased via MPD.
At the time of ordering, I tried to get an answer from MPD on what TMobile FUP I would get, they assured me that I'd get 3gnarled, although I was not convinced.
When connected, I checked with TMobile and confirmed that I had my flexible booster setup to use the unlimited internet with 1gb FUP.
Didn't really think much of it until today.
Just spoken to the Loyalty Team and argued my case. They have now upgraded me to use the 3gb FUP and allowed me to use my flexible booster for something else.
Also, speedtest app is now returning an average download speed of 1900 kbps rather than 350 kbps.
Very happy !!!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Excellent! Mine jumped (in a poor signal area - only 1-2 bars) from 350kbps to @1.5Mbps which is pretty good. Will check when I'm in London at work tomorrow - I reckon it should be even higher.
MPD have been a bit shoddy up until now what with the stock problems and non-registration of SIMs (I had to register mine myself since I'd been waiting a number of days for MPD to do anything about it).
Has anyone had anything in writing from MPD saying that they would definitely be on the 3Gb FUP? I can't find any mention of it on their site...(actually, I can't find anything about *any* FUP on T-Mobile plans).
Since it's not mentioned by MPD that the "unlimited mobile internet" is an add-on, I think it's perfectly safe to assume it's "included" with the plan which in T-Mobile's language means that it's 3Gb straight away for Android devices.
I can't see how T-Mobile can argue any other way when anyone buying direct gets the 3Gb without even asking for it...the contracts are almost (and in some cases) exactly the same amount...

Does it matter?
I got one from MPD yesterday, read this message and called TMobile who say
a) the allowance is for all intents and purposes the same, eg 1gb or 3gb, they don't count it unless you overshoot it dramatically
b) no throttling is applied, any issues experienced are with the quality of the connection
Are both these points correct?
Should I persist complain? I agree nothing was said about this in any of MPD's literature.

Beware MPD
I too have had problems with MPD. They have sent the wrong memory card. Their customer service is terrible. The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Contacted T-Mobile as others did and got the flexible booster switched to texts. But to get HSDPA speed I had to have the unlimited internet booster added for £5. Argued to case that I should have the speed but the would not budge. Threaten to leave and they offered me 3 months free then £5 a month for last 15 months. So can complain too much as the Phone was free from MPD, whereas it £157 for T-Mobile on the same contract.

al89nut said:
Does it matter?
Click to expand...
Click to collapse
Depends on if you plan on using your phone for what it's intended, and wish to get nearer to the cell connectivity speeds it's capable of supporting...I wouldn't want to be stuck with an expensive piece of hardware and only being able to use a fraction of its capacity in terms of download speeds...going from ~350kbps to only 1.5Mbps is a more than four-fold increase...
al89nut said:
a) the allowance is for all intents and purposes the same, eg 1gb or 3gb, they don't count it unless you overshoot it dramatically
Click to expand...
Click to collapse
This is likely the case - 1Gb is a fair bit, but it's not impossible to go over it if you're using the phone intensively without a WiFi connection (things like downloading multiple podcasts with Google Listen - lots of Maps, e-mail and YouTube usage etc.)
al89nut said:
b) no throttling is applied, any issues experienced are with the quality of the connection
Click to expand...
Click to collapse
This is a fallacy. T-Mobile will tell you there is no speed restriction each time you speak to them, and say the connections are contended (which *is* true) but there clearly is massive throttling for regular Web 'n Walk (1Gb) users - look at this thread for more evidence from others outside this forum.
As others have attested, as soon as they apply the Web 'n Walk Plus (3Gb) and remove the "unlimited internet flexible booster" which is what MPD customers seem to have all received, if you are already in an HSDPA area after a phone reboot your speed WILL increase immediately. There are no coincidences here!
al89nut said:
Should I persist complain? I agree nothing was said about this in any of MPD's literature.
Click to expand...
Click to collapse
I certainly did, and would urge others to - I might have to do it again soon since my wife may order a Desire on the same deal...I prefer to have an unlocked unbranded handset, going through T-Mobile direct (despite the fact you'd have to haggle to get the same deal as on MPD) doesn't guarantee an unlocked/unbranded phone.
claptnei said:
The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Click to expand...
Click to collapse
I was also told that my "new" SIM bundled with the MPD order had been previously registered to another user...the connections team sorted it in a flash, however...
claptnei said:
Argued to case that I should have the speed but the would not budge.
Click to expand...
Click to collapse
That doesn't sound correct. I would have pushed further - they are wrong, not you. Argue that it had been incorrectly provisioned when the connection was set up, and as per the standard T-Mobile FUP (quote it from the website to them), users starting new contracts with new Android devices at the same time are obliged to be on the 3Gb Web 'n Walk Plus bundle...

claptnei said:
I too have had problems with MPD. They have sent the wrong memory card. Their customer service is terrible. The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Contacted T-Mobile as others did and got the flexible booster switched to texts. But to get HSDPA speed I had to have the unlimited internet booster added for £5. Argued to case that I should have the speed but the would not budge. Threaten to leave and they offered me 3 months free then £5 a month for last 15 months. So can complain too much as the Phone was free from MPD, whereas it £157 for T-Mobile on the same contract.
Click to expand...
Click to collapse
I was lead to believe that the internet was a part of this contract and nothing to do with the flexible boosters.
I received my phone last Tuesday, does anyone know if today would count as part of my 7 days cooling off period or would that have ended yesterday?
edit: i would as its 7 working days.

TH1882FC said:
I was lead to believe that the internet was a part of this contract and nothing to do with the flexible boosters.
I received my phone last Tuesday, does anyone know if today would count as part of my 7 days cooling off period or would that have ended yesterday?
Click to expand...
Click to collapse
your 7 days should end on Thursday's end of business day.
7 days cooling period are working days, it start the next working day when you received the phone and they do not count weekend. This is what I was inform when I replaced my Desire.

blackfox888 said:
your 7 days should end on Thursday's end of business day.
7 days cooling period are working days, it start the next working day when you received the phone and they do not count weekend. This is what I was inform when I replaced my Desire.
Click to expand...
Click to collapse
cheers, i know MPD say you have 14 days but thats with everything in its original packaging etc so want to make sure they dont try and wriggle out using that as an excuse.

Phoned TMobile again.
Phone was registered as a Nokia
They say the price plan is between me and MPD aka Go Away
They say that 3gb and 1gb amounts to no practical difference
They say that a 1gb d/l limit has no throttling back compared to 3gb
(is the throttling just on H?)
So, do I try to take the phone back to MPD and pay the extra £45? What's their return policy and do I have to factory set the phone to erase data, etc?
What would Old Hands here do?

I bought a desire through MPD and my bill says I have an "Internet Booster (FB)" package applied (for free).
Before I call up T-Mobile can someone just confirm to me that...
1) This is incorrect
2) What I should have is 'web&walk plus'
3) 'web&walk plus' is the only way to get HSPDA connectivity?
Have many people been successful in getting their account corrected? Or am I fighting a losing battle before I start!?

For those that bought T-Mobile non direct (from carphone warehouse etc)

I bought my phone from CPW on 1st April and signed up to a contract for 24 mo at £30pm for 900 mins, 500 txt's and mobile internet. I've run a couple of speed tests on the phone and noticed I was getting approx 350kbps download speed, so I called T-Mo to ask them why etc and after speaking with a guy from tech support, he said that I didn't have web n walk plus on my account since I got it from a third party (CPW). He then told me that it would be an additional £5 per month and I would have to sign up to it for 24 months to get the higher speed (otherwise rolling monthly it would be £7.50). I was a bit miffed at this as it also meant I was currently capped to a 1GB fair usage policy, but found it hard to justify paying a further £5 pm just for quicker speeds! So I said no thanks and left it at that.
So I jumped on their website and looked at the terms and conditions of the contract with them, and in it states that if you have an android phone with internet included in the contract, it includes web n walk plus, instead of the basic standard mobile internet I was setup with. The reason for this was that I had the internet on my account as the flexible booster.
So after having spoken now with cust services and telling them that as an android user I should have internet included at the plus speeds, that now freed up my flexi booster, which I now have unlimited texts and unlimited internet at the quicker speeds!
Result!
Sorry for long post, but felt this would be useful for anyone who didn't buy direct from T-Mo as they should be able to get what I've now got (or similar by using the flexi booster on something else).
FYI the information is here: https://www.t-mobile.co.uk/services/uk/fairuse/#fup2
Jon

Hi all,
i am new to this forum but i have had the same problem and i posted the below on teh t-mobile forum
I got my HTC desire from Carphone warehouse £30.00 per month 900 minutes 500 sms and data.
Now i have called T-mobile several times and chatted to the guys on the twitter page,but it took me asking for a manager to get this sorted. Today at last i spoke to someone on the number 150 from the handset and then went through to the option for amemding minutes/internet. I spoke to a helfull girl but she stated as i bought my handset from Carphone warehouse it is on the 1GB tariff and it will cost me a further £5 per month if i want web and walk plus with the 3GB allowance and faster data speeds. She want away several times coming back with same answer.Spoke to a manager who added the Web and Walk + 3GB for free and apologised to me after i quoted on there TnC for the Android handsets that they all should be on the 3GB data allowance and it does not say you are on the 1GB one if you get the handset from somewhere else.
So i have now run the speed test app from the app store and download speeds where i am at the moment up form 356kbs to 1878kbs and 1298kbs upload..Alot better and the person at T-mobile said when i go onto the 3GB my speed wont increase!!! Victory and plus i now have unlimited sms as well
Thanks
Dan